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File: D:/hMailServer/Data/sarahharvey.com/bob/54/{5474C1D7-0351-4A94-BE13-5D3744A88C95}.eml
From: "One Dell Care" <one.dell.care@dell.com>
To: <bob@sarahharvey.com>
References: <kaFFe000000000000000000000000000000000000000000000SJ8P0M00R1gYDL4RQZ2ZAEspwGobdA@sfdc.net>
In-Reply-To: <kaFFe000000000000000000000000000000000000000000000SJ8P0M00R1gYDL4RQZ2ZAEspwGobdA@sfdc.net>
Subject: RE: Dell Order - 1008630399 [ thread::aSS2sploIlawoIEDnBVVfz0:: ]
Date: Wed, 4 Sep 2024 10:22:19 +0100
Message-ID: <yvzfo000000000000000000000000000000000000000000000SJA7D500MOS_CR76RYiskQ8rtXn1mw@sfdc.net>
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Dear Mr. Home,

I hope this message finds you well.

I have reviewed the details and can confirm that both refunds have been 
processed and completed on our end: £543.60 and £60.40.

The two refunds were issued as follows: the initial £60.40 was a goodwill 
gesture, and the subsequent £543.60 was processed upon your decision to 
return the order.

Could you please verify whether you have received both refunds?

Thank you for your patience.

Kind regards,
Suman K


--------------- Original Message ---------------
From: One Dell Care [one.dell.care@dell.com]
Sent: 9/3/2024, 2:48 PM
To: bob@sarahharvey.com
Subject: Dell Order - 1008630399 [ thread::aSS2sploIlawoIEDnBVVfz0:: ]



Dear Mr. Home,

Thank you for taking the time to speak with me today.

My name is Suman, and I am a supervisor at Dell Customer Care. I apologize 
for the inconvenience and delay you have experienced.

I have escalated your concerns to our internal team and provided detailed 
feedback to ensure that such issues do not recur. Please accept our sincere 
apologies for this unfortunate situation.

Regarding the refund of the remaining amount, I have initiated the process 
and escalated it to our finance team for priority handling. Additionally, I 
am seeking approval for a coupon that you can use on our Dell website, and I 
will update you on this matter shortly.

Thank you for your patience and understanding.

Kind regards,

Suman K





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thread::aSS2sploIlawoIEDnBVVfz0::
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<p>Dear Mr. Home,</p>
<p>I hope this message finds you well.</p>
<p>I have reviewed the details and can confirm that both refunds have =
been processed and completed on our end: &pound;543.60 and =
&pound;60.40.</p>
<p>The two refunds were issued as follows: the initial &pound;60.40 was =
a goodwill gesture, and the subsequent &pound;543.60 was processed upon =
your decision to return the order.</p>
<p>Could you please verify whether you have received both refunds?</p>
<p>Thank you for your patience.</p>
<p>Kind regards,<br>Suman K</p>
</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br =
clear=3D"none"><b>From:</b> One Dell Care [one.dell.care@dell.com]<br =
clear=3D"none"><b>Sent:</b> 9/3/2024, 2:48 PM<br =
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<p>Dear Mr. Home,</p>
<p>Thank you for taking the time to speak with me today.</p>
<p>My name is Suman, and I am a supervisor at Dell Customer Care. I =
apologize for the inconvenience and delay you have experienced.</p>
<p>I have escalated your concerns to our internal team and provided =
detailed feedback to ensure that such issues do not recur. Please accept =
our sincere apologies for this unfortunate situation.</p>
<p>Regarding the refund of the remaining amount, I have initiated the =
process and escalated it to our finance team for priority handling. =
Additionally, I am seeking approval for a coupon that you can use on our =
Dell website, and I will update you on this matter shortly.</p>
<p>Thank you for your patience and understanding.</p>
<p>Kind regards,</p>
<p>Suman K</p>
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