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File: D:/hMailServer/Data/sarahharvey.com/bob/50/{50485209-8F25-4201-8F51-55ABBD7AF564}.eml
From: "One Dell Care" <one.dell.care@dell.com>
To: <bob@sarahharvey.com>
References: <NUKbq000000000000000000000000000000000000000000000SIMAQC003D-aAvy7QTeGuWYnnz4odA@sfdc.net> <R1NT0000000000000000000000000000000000000000000000SIVEEA00dfekbH_PSh27q6L9bI8ohw@sfdc.net> <lkNRt000000000000000000000000000000000000000000000SIXCFW00w0Xk0kF7Qe-pJ1TDPHZhLA@sfdc.net> <018401daf945$e150f5d0$a3f2e170$@sarahharvey.com>
In-Reply-To: <018401daf945$e150f5d0$a3f2e170$@sarahharvey.com>
Subject: Dell Customer Care | Case # 196347101 from Martina, Order # 1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]
Date: Thu, 29 Aug 2024 14:35:58 +0100
Message-ID: <8w4ZW000000000000000000000000000000000000000000000SIZF3V00APtZPJV4SFiW6ArCtquVzQ@sfdc.net>
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  <https://dellservices.file.force.com/file-asset-public/Dell_Logo1735323?oid=00D0b000000GaMp>
Dear Robert,

Hope you are doing well!

I am emailing you on behalf of Mustaq who is out of office.

Please accept my apologies I know you are upset about the delay we will 
surely help you with compensation let us check and get back to you over the 
same.

Thank you for choosing Dell Technologies. We appreciate your business.

Respectfully,

Martina Afshin
Dell | Customer Care
  _____

Need Help?

You can visit 
<https://www.dell.com/support/order-status/en-uk/order-support> Order 
Support | Dell UK to get help on your order with additional features as:

Order Details	 |	 Track your Order 	 |	 Packing Slip 	 |	 Invoice Copy
Check Warranty	 |	 Cancel your order	 |	 Return Your Order	 |	 Subscribe to 
NotificationPlease do not change the subject line of the email


--------------- Original Message ---------------
From: [bob@sarahharvey.com]
Sent: 8/28/2024, 1:29 PM
To: one.dell.care@dell.com
Subject: RE: Dell Customer Care | Case # 196347101 from Shaikh, Order # 
1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]



[EXTERNAL EMAIL]


I could have had this product from another supplier two weeks ago but came 
direct to Dell because I was originally given a quick delivery date.

It was even supposed to turn up yesterday after three different dates.



If there was a long lead time then I should have been made aware of this. 
Absolutely disgusting service and I’m not very happy!

I’ve now waiting in on three different occasions as requested. ( A loss of 
£200 per day) and I still have not been aware which day it will arrive!



I demand to be compensated for my time! As you said you would do. Which day 
will this arrive now?

If its not hear in the next couple od day please refund my payment and 
compensate me accordingly!



I will be taking this further!



Regards Robert Home





As below!



Your parcel's journey


Date

Time

Message


21st August 2024

16:23

Your parcel 39981008630399 is due to be delivered on Tuesday 27th August 
2024


20th August 2024

10:01

Your parcel 39981008630399 is out for delivery


20th August 2024

08:43

Your parcel 39981008630399 is at the delivery depot


19th August 2024

15:50

We're sorry but the delivery of your shipment has been delayed. We expect to 
deliver on the next working day


16th August 2024

21:51

Your parcel 39981008630399 has been collected











From: One Dell Care <one.dell.care@dell.com>
Sent: Wednesday, August 28, 2024 11:43 AM
To: bob@sarahharvey.com
Subject: RE: Dell Customer Care | Case # 196347101 from Shaikh, Order # 
1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]







Dear Robert,

Replacement order # 1008993191 has been booked.



The order is estimated to be shipped on 30/08/2024 The reason for the long 
lead time is due to stock shortage.


If you have any other questions. Simply reply to this email and we will be 
glad to assist you.

Thank you for choosing Dell. We appreciate your business.

Eliah Supreeth
Dell | Customer Care

  _____

Need Help?

You can visit 
<https://www.dell.com/support/order-status/en-uk/order-support> Order 
Support | Dell UK to get help on your order with additional features as:


Order Details

|

Track your Order

|

Packing Slip

|

Invoice Copy


Check Warranty

|

Cancel your order

|

Return Your Order

|

Subscribe to Notification

Please do not change the subject line of the email

  _____





--------------- Original Message ---------------
From: One Dell Care [one.dell.care@dell.com]
Sent: 8/27/2024, 3:00 PM
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: RE: Dell Customer Care | Case # 196347101 from Shaikh, Order # 
1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]





Dear Robert,

Thank you so much for your time today. Our apologies again for all the delay 
and inconvenience.



We have raised a request for a replacement. The replacement order will be 
booked shortly and you will be notified.



We will continue to follow up and keep you updated.

If you have any other questions. Simply reply to this email and we will be 
glad to assist you.

Thank you for choosing Dell. We appreciate your business.

Eliah Supreeth
Dell | Customer Care

  _____

Need Help?

You can visit 
<https://www.dell.com/support/order-status/en-uk/order-support> Order 
Support | Dell UK to get help on your order with additional features as:


Order Details

|

Track your Order

|

Packing Slip

|

Invoice Copy


Check Warranty

|

Cancel your order

|

Return Your Order

|

Subscribe to Notification

Please do not change the subject line of the email

  _____



--------------- Original Message ---------------
From: One Dell Care [one.dell.care@dell.com]
Sent: 8/22/2024, 5:02 PM
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: Dell Customer Care | Case # 196347101 from Shaikh, Order # 
1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]

  <https://dellservices.file.force.com/file-asset-public/Dell_Logo1735323?oid=00D0b000000GaMp>
Dear Robert,

My name is Shaikh Mustaq, and I am reaching out to inform you that I have 
been assigned as the dedicated case specialist for your recent inquiry.

I called you today on 07887726814 however I was directed to your voicemail.

I understand the importance of a timely resolution, and I want to assure you 
that I am fully committed to addressing your issues promptly and 
efficiently. Over the next few days, I will be thoroughly investigating the 
matter and working diligently to provide you with a resolution that meets 
your expectations.

I will be in contact with you to provide timely updates about your case. 
Once I have an update from the team I will get back to you as soon as 
possible.

Thank you for choosing Dell Technologies. We appreciate your business.

Respectfully,

Shaikh Mustaq
Dell | Customer Care

  _____

Need Help?

You can visit 
<https://www.dell.com/support/order-status/en-uk/order-support> Order 
Support | Dell UK to get help on your order with additional features as:



Order Details

|

Track your Order

|

Packing Slip

|

Invoice Copy


Check Warranty

|

Cancel your order

|

Return Your Order

|

Subscribe to Notification


Please do not change the subject line of the email

  <https://dellservices.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0b000000GaMp&esid=0186P00000SDy2g&from=int>

thread::1v_Kp0-WJL2mldlvIRDSqz0::

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<html><div><span style=3D"font-family: arial, helvetica, =
sans-serif;"><img alt=3D"Dell_Logo" =
src=3D"https://dellservices.file.force.com/file-asset-public/Dell_Logo173=
5323?oid=3D00D0b000000GaMp" style=3D"max-width: 711.233px; width: 307px; =
height: 47px;" title=3D"Dell_Logo"></span><br><span style=3D"font-size: =
14px; font-family: arial, helvetica, sans-serif;">Dear =
Robert,<br><br>Hope you are doing well!</span></div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, =
sans-serif;"><br>I am emailing you on behalf of Mustaq who is out of =
office.</span></div>
<div>&nbsp;</div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, =
sans-serif;">Please accept my apologies I know you are upset about the =
delay we will surely help you with compensation let us check and get =
back to you over the same.</span></div>
<div><span style=3D"font-size: 14px; font-family: arial, helvetica, =
sans-serif;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; =
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; =
&nbsp;<br>Thank you for choosing Dell Technologies. We appreciate your =
business.<br><br><span style=3D"line-height: =
normal;">Respectfully,</span><br><span style=3D"line-height: =
normal;">&nbsp;</span></span><br><span style=3D"font-size: 11pt; =
font-family: arial, helvetica, sans-serif;"><span style=3D"line-height: =
normal;"><span style=3D"font-size: 14px;">Martina Afshin</span><br><span =
style=3D"font-size: 10.0pt;"><b><span style=3D"color: =
#007cb9;">Dell</span></b><span style=3D"color: =
black;">&nbsp;|&nbsp;Customer Care</span></span></span></span>
<div align=3D"center" style=3D"text-align: center;"><hr align=3D"center" =
size=3D"1" width=3D"100%"></div>
<span style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Need =
Help?</span></span></b><br><br><span style=3D"font-size: 10.0pt;"><span =
style=3D"color: black;">You can visit &nbsp;</span></span><a =
href=3D"https://www.dell.com/support/order-status/en-uk/order-support"><s=
pan style=3D"font-size: 10.0pt;"><span style=3D"color: #0563c1;">Order =
Support | Dell UK</span></span></a><span style=3D"font-size: 10.0pt;"> =
<span style=3D"color: black;">to get help on your order with additional =
features as:</span><br>&nbsp;</span></span></span>
<table class=3D"Table" style=3D"width: 642px; border-collapse: collapse; =
border: none;" width=3D"642">
<tbody>
<tr>
<td nowrap=3D"nowrap" style=3D"width: 119px; padding: 0in 7px 0in 7px; =
height: 10px; background-color: white; border: 1px dotted black;"><span =
style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Order =
Details</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
25px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: 1px dotted black; border-right: 1px dotted black; =
border-left: none;"><span style=3D"font-size: 11pt; font-family: arial, =
helvetica, sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: =
black;">|</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
132px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: 1px dotted black; border-right: 1px dotted black; =
border-left: none;"><span style=3D"font-size: 11pt; font-family: arial, =
helvetica, sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Track your =
Order&nbsp;</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
25px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: 1px dotted black; border-right: 1px dotted black; =
border-left: none;"><span style=3D"font-size: 11pt; font-family: arial, =
helvetica, sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: =
black;">|</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
135px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: 1px dotted black; border-right: 1px dotted black; =
border-left: none;"><span style=3D"font-size: 11pt; font-family: arial, =
helvetica, sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Packing =
Slip&nbsp;</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
25px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: 1px dotted black; border-right: 1px dotted black; =
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<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
181px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: 1px dotted black; border-right: 1px dotted black; =
border-left: none;"><span style=3D"font-size: 11pt; font-family: arial, =
helvetica, sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Invoice =
Copy&nbsp;</span></span></b></span></span></td>
</tr>
<tr>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
119px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: none; border-right: 1px dotted black; border-left: 1px =
dotted black;"><span style=3D"font-size: 11pt; font-family: arial, =
helvetica, sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Check =
Warranty</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
25px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: none; border-right: 1px dotted black; border-left: =
none;"><span style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: =
black;">|</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
132px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: none; border-right: 1px dotted black; border-left: =
none;"><span style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Cancel your =
order</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
25px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: none; border-right: 1px dotted black; border-left: =
none;"><span style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: =
black;">|</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
135px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: none; border-right: 1px dotted black; border-left: =
none;"><span style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: black;">Return Your =
Order</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
25px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: none; border-right: 1px dotted black; border-left: =
none;"><span style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
style=3D"font-size: 10.0pt;"><span style=3D"color: =
black;">|</span></span></b></span></span></td>
<td nowrap=3D"nowrap" style=3D"border-bottom: 1px dotted black; width: =
181px; padding: 0in 7px 0in 7px; height: 10px; background-color: white; =
border-top: none; border-right: 1px dotted black; border-left: =
none;"><span style=3D"font-size: 11pt; font-family: arial, helvetica, =
sans-serif;"><span style=3D"line-height: normal;"><b><span =
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<br><span style=3D"font-size: 11pt; font-family: arial, helvetica, =
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style=3D"font-size: 10.0pt;"><span style=3D"color: red;">Please do not =
change the subject line of the =
email</span></span></b></span></span></div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br =
clear=3D"none"><b>From:</b> [bob@sarahharvey.com]<br =
clear=3D"none"><b>Sent:</b> 8/28/2024, 1:29 PM<br =
clear=3D"none"><b>To:</b> one.dell.care@dell.com<br =
clear=3D"none"><b>Subject:</b> RE: Dell Customer Care | Case # 196347101 =
from Shaikh, Order # 1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: ]<br =
clear=3D"none"><br clear=3D"none"></div>
<div>
<p><font color=3D"#CE1126">[EXTERNAL EMAIL] <br =
clear=3D"none"></font></p>
</div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">I could have had this product from another =
supplier two weeks ago but came direct to Dell because I was originally =
given a quick delivery date.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">It was even supposed to turn up yesterday =
after three different dates.</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">If there was a long lead time then I =
should have been made aware of this. <b>Absolutely disgusting service =
and I&rsquo;m not very happy!</b></span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">I&rsquo;ve now waiting in on three =
different occasions as requested. ( A loss of &pound;200 per day) =
</span></b><span style=3D"font-size: 11.0pt; mso-fareast-language: =
EN-US;">and I still have not been aware which day it will =
arrive!</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">I demand to be compensated for my time! As =
you said you would do. Which day will this arrive now?</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">If its not hear in the next couple od day =
please refund my payment and compensate me accordingly!</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">I will be taking this further!</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">Regards Robert Home</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">As below!</span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></b></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: 11.25pt; =
margin-right: 0cm; margin-bottom: 7.5pt; margin-left: 0cm; background: =
white;"><b><span style=3D"font-size: 19.0pt; font-family: =
'Verdana',sans-serif; color: #d40511;">Your parcel's =
journey</span></b></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" width=3D"1140" style=3D"width: 855.0pt; =
border-collapse: collapse;">
<tbody>
<tr>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; background: #999999; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;"><b><span =
style=3D"color: white;">Date</span></b></p>
</td>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; background: #999999; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;"><b><span =
style=3D"color: white;">Time</span></b></p>
</td>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; background: #999999; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;"><b><span =
style=3D"color: white;">Message</span></b></p>
</td>
</tr>
<tr>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">21st August =
2024</p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">16:23</p>
</td>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; padding: 6.0pt 6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">Your parcel =
39981008630399 is due to be delivered on Tuesday 27th August 2024</p>
</td>
</tr>
<tr>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">20th August =
2024</p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">10:01</p>
</td>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; padding: 6.0pt 6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">Your parcel =
39981008630399 is out for delivery</p>
</td>
</tr>
<tr>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">20th August =
2024</p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">08:43</p>
</td>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; padding: 6.0pt 6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">Your parcel =
39981008630399 is at the delivery depot</p>
</td>
</tr>
<tr>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">19th August =
2024</p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">15:50</p>
</td>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; padding: 6.0pt 6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">We're sorry but =
the delivery of your shipment has been delayed. We expect to deliver on =
the next working day</p>
</td>
</tr>
<tr>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">16th August =
2024</p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" valign=3D"top" =
style=3D"border: none; border-top: solid #DDDDDD 1.0pt; padding: 6.0pt =
6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">21:51</p>
</td>
<td colspan=3D"1" rowspan=3D"1" valign=3D"top" style=3D"border: none; =
border-top: solid #DDDDDD 1.0pt; padding: 6.0pt 6.0pt 6.0pt 6.0pt;">
<p class=3D"MsoNormal" style=3D"margin-bottom: 30.0pt;">Your parcel =
39981008630399 has been collected</p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></b></p>
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; =
mso-fareast-language: EN-US;">&nbsp;</span></b></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: =
3.0pt 0cm 0cm 0cm;">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size: =
11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span =
lang=3D"EN-US" style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"> One Dell Care &lt;one.dell.care@dell.com&gt; <br =
clear=3D"none"><b>Sent:</b> Wednesday, August 28, 2024 11:43 AM<br =
clear=3D"none"><b>To:</b> bob@sarahharvey.com<br =
clear=3D"none"><b>Subject:</b> RE: Dell Customer Care | Case # 196347101 =
from Shaikh, Order # 1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: =
]</span></p>
</div>
<p class=3D"MsoNormal">&nbsp;</p>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<div>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"><img id=3D"Picture_x0020_1" width=3D"241" =
height=3D"37" style=3D"width: 2.5083in; height: .3833in;" =
src=3D"cid:b13f5c97-3a1f-47b1-aed7-0c6db48110cf@Image_0_" =
alt=3D"Picture1"></span><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;">Dear Robert,<br clear=3D"none"><br =
clear=3D"none">Replacement order # 1008993191 has been booked. =
</span><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;">&nbsp;</span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;">The order is estimated to be shipped on 30/08/2024 =
The reason for the long lead time is due to stock =
shortage.&nbsp;</span><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;"><br clear=3D"none">If you have any other questions. =
Simply reply to this email and we will be glad to assist you.<br =
clear=3D"none">&nbsp;&nbsp;<br clear=3D"none">Thank you for choosing =
Dell. We appreciate your business.<br clear=3D"none">&nbsp;<br =
clear=3D"none"><span style=3D"color: black;">Eliah Supreeth</span><br =
clear=3D"none"><b><span style=3D"color: #007cb9;">Dell</span></b><span =
style=3D"color: black;">&nbsp;|&nbsp;Customer Care</span></span><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<div align=3D"center" class=3D"MsoNormal" style=3D"text-align: =
center;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span><hr align=3D"center" size=3D"1" =
width=3D"100%"></div>
<p style=3D"mso-margin-top-alt: 0cm; margin-right: 0cm; margin-bottom: =
12.0pt; margin-left: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Need =
Help?</span></b><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;"><br clear=3D"none"><br clear=3D"none"><span =
style=3D"color: black;">You can visit &nbsp;</span></span><span =
style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;"><a =
shape=3D"rect" =
href=3D"https://www.dell.com/support/order-status/en-uk/order-support" =
target=3D"_blank" rel=3D"noopener"><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: #0563c1;">Order Support | Dell =
UK</span></a></span><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;"> <span style=3D"color: black;">to get help on your =
order with additional features as:</span></span><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" width=3D"642" style=3D"width: 481.5pt; =
border-collapse: collapse;">
<tbody>
<tr style=3D"height: 7.5pt;">
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"119" =
style=3D"width: 89.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Order =
Details</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"132" =
style=3D"width: 99.0pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Track your =
Order&nbsp;</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"135" =
style=3D"width: 101.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Packing =
Slip&nbsp;</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"181" =
style=3D"width: 135.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Invoice =
Copy&nbsp;</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
</tr>
<tr style=3D"height: 7.5pt;">
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"119" =
style=3D"width: 89.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Check =
Warranty</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"132" =
style=3D"width: 99.0pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Cancel your =
order</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"135" =
style=3D"width: 101.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Return Your =
Order</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"181" =
style=3D"width: 135.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"mso-margin-top-alt: 0cm; margin-right: 0cm; margin-bottom: =
12.0pt; margin-left: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Subscribe to =
Notification</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
</tr>
</tbody>
</table>
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: red;">Please do not change the =
subject line of the email</span></b><span style=3D"font-size: 11.0pt; =
font-family: 'Calibri',sans-serif;"></span></p>
<div align=3D"center" class=3D"MsoNormal" style=3D"text-align: =
center;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span><hr align=3D"center" size=3D"1" =
width=3D"100%"></div>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;">--------------- =
Original Message ---------------<br clear=3D"none"><b>From:</b> One Dell =
Care [one.dell.care@dell.com]<br clear=3D"none"><b>Sent:</b> 8/27/2024, =
3:00 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" =
href=3D"mailto:bob@sarahharvey.com" target=3D"_blank" =
rel=3D"noopener">bob@sarahharvey.com</a><br =
clear=3D"none"><b>Subject:</b> RE: Dell Customer Care | Case # 196347101 =
from Shaikh, Order # 1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: =
]</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"><img id=3D"Picture_x0020_4" border=3D"0" =
width=3D"241" height=3D"37" style=3D"width: 2.5083in; height: .3833in;" =
src=3D"cid:b13f5c97-3a1f-47b1-aed7-0c6db48110cf@Image_0_" =
alt=3D"Picture1"></span><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;">Dear Robert,<br clear=3D"none"><br =
clear=3D"none">Thank you so much for your time today. Our apologies =
again for all the delay and inconvenience. </span><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;">&nbsp;</span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;">We have raised a request for a replacement. The =
replacement order will be booked shortly and you will be notified. =
</span><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;">&nbsp;</span></p>
<p style=3D"margin: 0cm;"><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;">We will continue to follow up and keep you =
updated.&nbsp;<br clear=3D"none"><br clear=3D"none">If you have any =
other questions. Simply reply to this email and we will be glad to =
assist you.<br clear=3D"none">&nbsp;&nbsp;<br clear=3D"none">Thank you =
for choosing Dell. We appreciate your business.<br =
clear=3D"none">&nbsp;<br clear=3D"none"><span style=3D"color: =
black;">Eliah Supreeth</span><br clear=3D"none"><b><span style=3D"color: =
#007cb9;">Dell</span></b><span style=3D"color: =
black;">&nbsp;|&nbsp;Customer Care</span></span><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<div align=3D"center" class=3D"MsoNormal" style=3D"text-align: =
center;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span><hr align=3D"center" size=3D"1" =
width=3D"100%"></div>
<p style=3D"mso-margin-top-alt: 0cm; margin-right: 0cm; margin-bottom: =
12.0pt; margin-left: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Need =
Help?</span></b><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;"><br clear=3D"none"><br clear=3D"none"><span =
style=3D"color: black;">You can visit &nbsp;</span></span><span =
style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-serif;"><a =
shape=3D"rect" =
href=3D"https://www.dell.com/support/order-status/en-uk/order-support" =
target=3D"_blank" rel=3D"noopener"><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: #0563c1;">Order Support | Dell =
UK</span></a></span><span style=3D"font-size: 10.5pt; font-family: =
'Arial',sans-serif;"> <span style=3D"color: black;">to get help on your =
order with additional features as:</span></span><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" width=3D"642" style=3D"width: 481.5pt; =
border-collapse: collapse;">
<tbody>
<tr style=3D"height: 7.5pt;">
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"119" =
style=3D"width: 89.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Order =
Details</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"132" =
style=3D"width: 99.0pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Track your =
Order&nbsp;</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"135" =
style=3D"width: 101.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Packing =
Slip&nbsp;</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"181" =
style=3D"width: 135.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Invoice =
Copy&nbsp;</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
</tr>
<tr style=3D"height: 7.5pt;">
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"119" =
style=3D"width: 89.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Check =
Warranty</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"132" =
style=3D"width: 99.0pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Cancel your =
order</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"135" =
style=3D"width: 101.25pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Return Your =
Order</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">|</span></b><span =
style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"181" =
style=3D"width: 135.75pt; background: white; padding: 0cm 5.25pt 0cm =
5.25pt; height: 7.5pt;">
<p style=3D"mso-margin-top-alt: 0cm; margin-right: 0cm; margin-bottom: =
12.0pt; margin-left: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: black;">Subscribe to =
Notification</span></b><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span></p>
</td>
</tr>
</tbody>
</table>
<p style=3D"margin: 0cm;"><b><span style=3D"font-size: 10.5pt; =
font-family: 'Arial',sans-serif; color: red;">Please do not change the =
subject line of the email</span></b><span style=3D"font-size: 11.0pt; =
font-family: 'Calibri',sans-serif;"></span></p>
<div align=3D"center" class=3D"MsoNormal" style=3D"text-align: =
center;"><span style=3D"font-size: 11.0pt; font-family: =
'Calibri',sans-serif;"></span><hr align=3D"center" size=3D"1" =
width=3D"100%"></div>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;">--------------- =
Original Message ---------------<br clear=3D"none"><b>From:</b> One Dell =
Care [one.dell.care@dell.com]<br clear=3D"none"><b>Sent:</b> 8/22/2024, =
5:02 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" =
href=3D"mailto:bob@sarahharvey.com" target=3D"_blank" =
rel=3D"noopener">bob@sarahharvey.com</a><br =
clear=3D"none"><b>Subject:</b> Dell Customer Care | Case # 196347101 =
from Shaikh, Order # 1008630399 [ thread::1v_Kp0-WJL2mldlvIRDSqz0:: =
]</p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-family: =
'Arial',sans-serif;"><img id=3D"_x0000_i1036" border=3D"0" width=3D"241" =
height=3D"37" style=3D"width: 2.5083in; height: .3833in;" =
src=3D"https://dellservices.file.force.com/file-asset-public/Dell_Logo173=
5323?oid=3D00D0b000000GaMp" alt=3D"Dell_Logo"></span><br =
clear=3D"none"><span style=3D"font-family: 'Arial',sans-serif;">Dear =
Robert,<br clear=3D"none"><br clear=3D"none">My name is Shaikh Mustaq, =
and I am reaching out to inform you that I have been assigned as the =
dedicated case specialist for your recent inquiry.<br clear=3D"none"><br =
clear=3D"none">I called you today on 07887726814 however I was directed =
to your voicemail.<br clear=3D"none"><br clear=3D"none">I understand the =
importance of a timely resolution, and I want to assure you that I am =
fully committed to addressing your issues promptly and efficiently. Over =
the next few days, I will be thoroughly investigating the matter and =
working diligently to provide you with a resolution that meets your =
expectations.<br clear=3D"none"><br clear=3D"none">I will be in contact =
with you to provide timely updates about your case.&nbsp; Once I have an =
update from the team I will get back to you as soon as =
possible.&nbsp;<br clear=3D"none">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; =
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; =
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br clear=3D"none">Thank you =
for choosing Dell Technologies. We appreciate your business.<br =
clear=3D"none"><br clear=3D"none">Respectfully,<br =
clear=3D"none">&nbsp;</span><br clear=3D"none"><span =
style=3D"font-family: 'Arial',sans-serif;">Shaikh Mustaq<br =
clear=3D"none"><b><span style=3D"color: #007cb9;">Dell</span></b><span =
style=3D"color: black;">&nbsp;|&nbsp;Customer Care</span></span></p>
<div align=3D"center" class=3D"MsoNormal" style=3D"text-align: =
center;"><hr align=3D"center" size=3D"1" width=3D"100%"></div>
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Need Help?</span></b><span =
style=3D"font-family: 'Arial',sans-serif;"><br clear=3D"none"><br =
clear=3D"none"><span style=3D"color: black;">You can visit =
&nbsp;</span><a shape=3D"rect" =
href=3D"https://www.dell.com/support/order-status/en-uk/order-support" =
target=3D"_blank" rel=3D"noopener"><span style=3D"color: #0563c1;">Order =
Support | Dell UK</span></a> <span style=3D"color: black;">to get help =
on your order with additional features as:</span><br =
clear=3D"none">&nbsp;</span></p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" width=3D"642" style=3D"width: 481.5pt; =
border-collapse: collapse;">
<tbody>
<tr style=3D"height: 7.5pt;">
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"119" =
style=3D"width: 89.25pt; border: dotted black 1.0pt; background: white; =
padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Order Details</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; border: dotted black 1.0pt; border-left: none; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">|</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"132" =
style=3D"width: 99.0pt; border: dotted black 1.0pt; border-left: none; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Track your Order&nbsp;</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; border: dotted black 1.0pt; border-left: none; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">|</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"135" =
style=3D"width: 101.25pt; border: dotted black 1.0pt; border-left: none; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Packing Slip&nbsp;</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; border: dotted black 1.0pt; border-left: none; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">|</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"181" =
style=3D"width: 135.75pt; border: dotted black 1.0pt; border-left: none; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Invoice Copy&nbsp;</span></b></p>
</td>
</tr>
<tr style=3D"height: 7.5pt;">
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"119" =
style=3D"width: 89.25pt; border: dotted black 1.0pt; border-top: none; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Check Warranty</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; border-top: none; border-left: none; =
border-bottom: dotted black 1.0pt; border-right: dotted black 1.0pt; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">|</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"132" =
style=3D"width: 99.0pt; border-top: none; border-left: none; =
border-bottom: dotted black 1.0pt; border-right: dotted black 1.0pt; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Cancel your order</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; border-top: none; border-left: none; =
border-bottom: dotted black 1.0pt; border-right: dotted black 1.0pt; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">|</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"135" =
style=3D"width: 101.25pt; border-top: none; border-left: none; =
border-bottom: dotted black 1.0pt; border-right: dotted black 1.0pt; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Return Your Order</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"25" =
style=3D"width: 18.75pt; border-top: none; border-left: none; =
border-bottom: dotted black 1.0pt; border-right: dotted black 1.0pt; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">|</span></b></p>
</td>
<td colspan=3D"1" nowrap=3D"nowrap" rowspan=3D"1" width=3D"181" =
style=3D"width: 135.75pt; border-top: none; border-left: none; =
border-bottom: dotted black 1.0pt; border-right: dotted black 1.0pt; =
background: white; padding: 0cm 5.25pt 0cm 5.25pt; height: 7.5pt;">
<p class=3D"MsoNormal"><b><span style=3D"font-family: =
'Arial',sans-serif; color: black;">Subscribe to =
Notification</span></b></p>
</td>
</tr>
</tbody>
</table>
<p class=3D"MsoNormal"><br clear=3D"none"><b><span style=3D"font-size: =
10.0pt; font-family: 'Arial',sans-serif; color: red;">Please do not =
change the subject line of the email</span></b></p>
</div>
<div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1035" border=3D"0" width=3D"1" =
height=3D"1" style=3D"width: .0083in; height: .0083in;" =
src=3D"https://dellservices.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D0b000000GaMp&amp;esid=3D0186P00000SDy2g&amp;from=3Dint"><br =
clear=3D"none"><br clear=3D"none">thread::1v_Kp0-WJL2mldlvIRDSqz0::</p>
</div>
<div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1034" border=3D"0" width=3D"1" =
height=3D"1" style=3D"width: .0083in; height: .0083in;" =
src=3D"https://dellservices.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D0b000000GaMp&amp;esid=3D0186P00000SMJQV&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1033" border=3D"0" width=3D"1" =
height=3D"1" style=3D"width: .0083in; height: .0083in;" =
src=3D"https://dellservices.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D0b000000GaMp&amp;esid=3D0186P00000SMXt2&amp;from=3Dint"></p>
</div><img =
src=3D"https://dellservices.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D0b000000GaMp&esid=3D0186P00000Sn2KZ&from=3Dext"></html>
------=_NextPart_001_067B_01DAFECF.34C2FBD0--

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