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From: <bob@sarahharvey.com>
To: <customer.services@currys.co.uk>
Subject: 3rd complaints email
Date: Mon, 16 Dec 2019 11:20:36 +0100
Message-ID: <4bb301dadb77$35ee45d0$a1cad170$@sarahharvey.com>
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This is the 3rd email to your complaints department / customer service
department. Still no reply after 8 days
Can some one please call me back on 07887726814. My next option is now to
drive directly to your head offices!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I've now spent a total 4 hours on the telephone trying to get this this
PLEASE SEE PREVIOUS EMAIL AND IM STILL WAITING!!!!!!!!!!!!!!!!!!!!!
Reference ORDER:CUR1969412176. CUSTOMER NUMBER: 92657855.
Dell inspiron Laptop.
This was ordered 4th December 2019 for delivery to store 5th December
2019.
Firstly your customer service is disgusting. You shouldn't be in business
treating customers as you do.
I have tried to pick this up on two occasions from the store with
absolutely no help from your customer service department or the floor
managers involved.
Apparently I now have to email you. My order has gone missing and there is
nothing that the shop can do as it was ordered online. Apparently due to a
delivery error.
On my first visit to the shop the rude uncaring customer service said it
had not come into the store and I had to contact customer services online.
There was nothing he could do!
I called the customer service line on my return home. After an hour wait I
managed to talk to someone. (All your calls are recorded) Saturday 7th
about lunch time.
The customer service rep said that the pc had been delivered to store and
that he would contact the manager of the store to call me and let me know
where it was or what was happening.
I'm still waiting for that one!
I have returned to the store today and they have told me that the shipment
that it was on has gone missing and there was nothing they could do. So
what do I do I asked? How long do I WAIT? When can I expect some contact?
I demanded that the customer service rep ( who didn't want to do it) call
your customer service department and sort it out. After 45 minutes of
waiting for him to get through. He eventually turned around and said there
was nothing he could do.
I then demanded a manager come to the till to sort it out. He reluctantly
came over and said it wasn't his fault and there was nothing he could do.
I said that it was his responsibility as a manager and a representative of
'Currys'to do something about it not play the blame game. He reluctantly
got the service rep yet again to call your department and said that he
would get the ok for a refund. 30 minutes later he was still waiting to
get through to your online customer service department.
I have been in the store for nearly two hours for this to be sorted out. I
still have not received a refund or my computer. The service rep 'Satwant'
reluctantly said that when he gets through he will call me back to let me
know where we are?
I'm still waiting. This problem has cost me at least 4 hours of my time
for a computer that should have been there the next day.
Can someone please call me as this is terrible service on 07887726814. I
don't know what to do next and when or if my computer will arrive. You
actually have my money now under false pretence.
I am looking to take this further!
Bob Home
Sarah Harvey Limited
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by
telephone and email for this and similar positions. Please see our website
for further GDPR information at <http://www.sarahharvey.com>
www.sarahharvey.com.
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link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p =
class=3DMsoNormal>This is the 3<sup>rd</sup> email to your complaints =
department / customer service department. Still no reply after 8 =
days <o:p></o:p></p><p class=3DMsoNormal>Can some one please call me =
back on 07887726814. My next option is now to drive directly to your =
head offices!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<o:p></o:p></p><p =
class=3DMsoNormal>I’ve now spent a total 4 hours on the telephone =
trying to get this this<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>PLEASE SEE =
PREVIOUS EMAIL AND IM STILL =
WAITING!!!!!!!!!!!!!!!!!!!!!<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Reference =
ORDER:CUR1969412176. CUSTOMER NUMBER: 92657855.<o:p></o:p></p><p =
class=3DMsoNormal>Dell inspiron Laptop.<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>This was =
ordered 4<sup>th</sup> December 2019 for delivery to store =
5<sup>th</sup> December 2019.<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><b>Firstly =
your customer service is disgusting. You shouldn’t be in business =
treating customers as you do.<o:p></o:p></b></p><p =
class=3DMsoNormal><b><o:p> </o:p></b></p><p class=3DMsoNormal><b>I =
have tried to pick this up on two occasions from the store with =
absolutely no help from your customer service department or the floor =
managers involved.<o:p></o:p></b></p><p class=3DMsoNormal><b>Apparently =
I now have to email you. My order has gone missing and there is nothing =
that the shop can do as it was ordered online. Apparently due to a =
delivery error.<o:p></o:p></b></p><p class=3DMsoNormal><b>On my first =
visit to the shop the rude uncaring customer service said it had not =
come into the store and I had to contact customer services online. There =
was nothing he could do!<o:p></o:p></b></p><p class=3DMsoNormal><b>I =
called the customer service line on my return home. After an hour wait I =
managed to talk to someone. (All your calls are recorded) Saturday =
7<sup>th</sup> about lunch time.<o:p></o:p></b></p><p =
class=3DMsoNormal><b>The customer service rep said that the pc had been =
delivered to store and that he would contact the manager of the =
store to call me and let me know where it was or what was =
happening.<o:p></o:p></b></p><p class=3DMsoNormal><b>I’m still =
waiting for that one!<o:p></o:p></b></p><p class=3DMsoNormal><b>I have =
returned to the store today and they have told me that the shipment that =
it was on has gone missing and there was nothing they could do. So what =
do I do I asked? How long do I WAIT? When can I expect some =
contact?<o:p></o:p></b></p><p class=3DMsoNormal><b>I demanded that the =
customer service rep ( who didn’t want to do it) call your =
customer service department and sort it out. After 45 minutes of waiting =
for him to get through. He eventually turned around and said there was =
nothing he could do.<o:p></o:p></b></p><p class=3DMsoNormal><b>I then =
demanded a manager come to the till to sort it out. He reluctantly came =
over and said it wasn’t his fault and there was nothing he could =
do. I said that it was his responsibility as a manager and a =
representative of ‘Currys’to do something about it not play =
the blame game. He reluctantly got the service rep yet again to call =
your department and said that he would get the ok for a refund. 30 =
minutes later he was still waiting to get through to your online =
customer service department.<o:p></o:p></b></p><p class=3DMsoNormal><b>I =
have been in the store for nearly two hours for this to be sorted out. I =
still have not received a refund or my computer. The service rep =
‘Satwant’ reluctantly said that when he gets through he will =
call me back to let me know where we are?<o:p></o:p></b></p><p =
class=3DMsoNormal><b>I’m still waiting. This problem has cost me =
at least 4 hours of my time for a computer that should have been there =
the next day.<o:p></o:p></b></p><p =
class=3DMsoNormal><b><o:p> </o:p></b></p><p =
class=3DMsoNormal><b>Can someone please call me as this is terrible =
service on 07887726814. I don’t know what to do next and when or =
if my computer will arrive. You actually have my money now under false =
pretence.<o:p></o:p></b></p><p =
class=3DMsoNormal><b><o:p> </o:p></b></p><p class=3DMsoNormal><b>I =
am looking to take this further!<o:p></o:p></b></p><p =
class=3DMsoNormal><b><o:p> </o:p></b></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;color:black;mso-fareast-language:EN-GB'>Bob =
Home<br>Sarah Harvey Limited<br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7887726814<br><br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a href=3D"http://www.sarahharvey.com"><span =
style=3D'color:#0563C1'>www.sarahharvey.com</span></a>.<o:p></o:p></span>=
</p><p class=3DMsoNormal><o:p> </o:p></p></div></body></html>
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