File: D:/hMailServer/Data/sarahharvey.com/bob/40/{40D16219-0D69-4FDB-83AA-0FD56DC92A1B}.eml
From: <bob@sarahharvey.com>
To: "'One Dell Care'" <one.dell.care@dell.com>
References: <5qzMl000000000000000000000000000000000000000000000SIIJA8009SCayax_SQOkvoT3CFPNNA@sfdc.net>
In-Reply-To: <5qzMl000000000000000000000000000000000000000000000SIIJA8009SCayax_SQOkvoT3CFPNNA@sfdc.net>
Subject: RE: Dell Customer Care | Case # 196196783 from Preethi [ thread::F8MSOd2aKwG8DyRiUys8WT0:: ]
Date: Tue, 20 Aug 2024 18:36:48 +0100
Message-ID: <00f601daf327$979d6640$c6d832c0$@sarahharvey.com>
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Just to make you aware that this item has still not arrived and I will be on
holiday tomorrow 21/08/24 after 11:55am so nobody will be able to receive
the product or sign for it after that time. I do not wish it to be given to
neighbours.
If it is not received by this time collection will need to be re-arranged
for Monday 26th August.
Regards
From: One Dell Care <one.dell.care@dell.com>
Sent: Tuesday, August 20, 2024 11:47 AM
To: bob@sarahharvey.com
Subject: Dell Customer Care | Case # 196196783 from Preethi [
thread::F8MSOd2aKwG8DyRiUys8WT0:: ]
<https://dellservices.file.force.com/file-asset-public/Picture16?oid=00D0b000000GaMp>
Dear Robert,
Thank you for contacting Dell Customer Care.
Hope you are doing well.
I understand from your email that you would like to know the status of the
order.
I would take this opportunity and resolve the concern to your satisfaction.
Your order is shipped & estimated to be delivered to you on 20/08/24 via DP
World/DHL.
You can track the package with the help of the below link
https://seal.syncreon.com/synview360/OrderTracking.html?68747470733a2f2f7365616c2e73796e6372656f6e2e636f6d2f73796e766965772d6f6e6c696e652e6d6f632f75747261636b325f6c6976655f62726b2e73796e2f00=08a0dd53e117a16bc03733de28b247f07bb7dbecc547514f3e7e567b4d4800fab68d2e14c8bb01fd78b54272e73d9e6c77c30276a63373bac47b3a384ad236e9
You can also track the order through the DHL site however only on the day of
delivery as DP World hands over the package to DHL only on the day of
delivery.
<https://track.dhlparcel.co.uk/?nav=1>
https://track.dhlparcel.co.uk/?nav=1
SHIPMENT NUMBER-39981008630399
Customer Reference number-1008630399
Follow the below steps > Manage my delivery > Customer reference number
(Dell order number) and Post code. You will also have the option to
re-schedule the delivery / Leave with a neighbor / Deliver to Parcel Shop.
Note: ETA is just an estimated date; it is subject to change
Thank you for choosing Dell. We appreciate your business.
Preethi Raghavendra
Dell | Customer Care
_____
Need Help?
You can visit
<https://www.dell.com/support/order-status/en-uk/order-support> Order
Support | Dell UK to get help on your order with additional features as:
Order Details
|
Track your Order
|
Packing Slip
|
Invoice Copy
Check Warranty
|
Cancel your order
|
Return Your Order
|
Subscribe to Notification
Please do not change the subject line of the email
_____
You may receive a one-time survey regarding your experience with this issue.
The survey has 2 questions. The 1st question relates specifically to your
interaction with me as your Customer Care Resolution Specialist and the
service I provided during our interaction today. The 2nd question will ask
you if you consider the issue to be resolved.
We appreciate your feedback as it helps us serve you better.
_____
<https://dellservices.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0b000000GaMp&esid=0186P00000SLBqi&from=ext>
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'>Just to make you =
aware that this item has still not arrived and I will be on holiday =
tomorrow 21/08/24 after 11:55am so nobody will be able to receive the =
product or sign for it after that time. I do <b>not</b> wish it to be =
given to neighbours.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'>If it is not =
received by this time collection will need to be re-arranged for Monday =
26<sup>th</sup> August.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'>Regards<o:p></o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></p><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> One Dell =
Care <one.dell.care@dell.com> <br><b>Sent:</b> Tuesday, August 20, =
2024 11:47 AM<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> Dell =
Customer Care | Case # 196196783 from Preethi [ =
thread::F8MSOd2aKwG8DyRiUys8WT0:: ]<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p =
class=3DMsoNormal><img width=3D241 height=3D37 =
style=3D'width:2.5083in;height:.3833in' id=3D"_x0000_i1030" =
src=3D"https://dellservices.file.force.com/file-asset-public/Picture16?oi=
d=3D00D0b000000GaMp" alt=3DPicture1><br><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'>Dear =
Robert,<br><br>Thank you for contacting Dell Customer =
Care.</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal> <o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'>Hope you are =
doing well.</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal> <o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'>I understand =
from your email that you would like to know the status of the =
order.</span><o:p></o:p></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'><br>I would =
take this opportunity and resolve the concern to your =
satisfaction.<br><br>Your order is shipped & estimated to be =
delivered to you on 20/08/24 via DP World/DHL.<br><br>You can track the =
package with the help of the below link<br><b><span =
style=3D'color:black'><a =
href=3D"https://seal.syncreon.com/synview360/OrderTracking.html?687474707=
33a2f2f7365616c2e73796e6372656f6e2e636f6d2f73796e766965772d6f6e6c696e652e=
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d9e6c77c30276a63373bac47b3a384ad236e9" =
target=3D"_blank">https://seal.syncreon.com/synview360/OrderTracking.html=
?68747470733a2f2f7365616c2e73796e6372656f6e2e636f6d2f73796e766965772d6f6e=
6c696e652e6d6f632f75747261636b325f6c6976655f62726b2e73796e2f00=3D08a0dd53=
e117a16bc03733de28b247f07bb7dbecc547514f3e7e567b4d4800fab68d2e14c8bb01fd7=
8b54272e73d9e6c77c30276a63373bac47b3a384ad236e9</a></span></b><br><br>You=
can also track the order through the DHL site however only on the day =
of delivery as DP World hands over the package to DHL only on the =
day of delivery.</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'><br> <a =
href=3D"https://track.dhlparcel.co.uk/?nav=3D1"><span =
style=3D'color:#0563C1'>https://track.dhlparcel.co.uk/?nav=3D1</span></a>=
</span><o:p></o:p></p></div><div><p =
class=3DMsoNormal> <o:p></o:p></p></div><div><p =
class=3DMsoNormal><strong><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'>SHIPMENT =
NUMBER-39981008630399</span></strong><o:p></o:p></p></div><div><p =
class=3DMsoNormal><strong><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'>Customer =
Reference number-1008630399</span></strong><o:p></o:p></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'><br><span =
style=3D'color:black;background:white'>Follow the below steps > =
Manage my delivery > Customer reference number (Dell order number) =
and Post code. You will also have the option to re-schedule the delivery =
/ Leave with a neighbor / Deliver to Parcel =
Shop.</span><br><br><b>Note</b>: ETA is just an estimated date; it is =
subject to change<br><span style=3D'color:black'> <br>Thank =
you for choosing Dell. We appreciate your =
business.</span><br> <br><span style=3D'color:black'>Preethi =
Raghavendra</span><br><b><span =
style=3D'color:#007CB9'>Dell</span></b><span =
style=3D'color:black'> | Customer =
Care</span></span><o:p></o:p></p></div><div class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><hr size=3D1 width=3D"100%" =
align=3Dcenter></div><div><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Nee=
d Help?</span></b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif'><br><br><span =
style=3D'color:black'>You can visit </span><a =
href=3D"https://www.dell.com/support/order-status/en-uk/order-support"><s=
pan style=3D'color:#0563C1'>Order Support | Dell UK</span></a> <span =
style=3D'color:black'>to get help on your order with additional features =
as:</span></span><o:p></o:p></p></div><table class=3DMsoNormalTable =
border=3D0 cellspacing=3D0 cellpadding=3D0 width=3D642 =
style=3D'width:481.5pt;margin-left:-.75pt;border-collapse:collapse'><tr =
style=3D'height:7.5pt'><td width=3D119 nowrap =
style=3D'width:89.25pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Ord=
er Details</span></b><o:p></o:p></p></td><td width=3D25 nowrap =
style=3D'width:18.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>|</=
span></b><o:p></o:p></p></td><td width=3D132 nowrap =
style=3D'width:99.0pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Tra=
ck your Order </span></b><o:p></o:p></p></td><td width=3D25 nowrap =
style=3D'width:18.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>|</=
span></b><o:p></o:p></p></td><td width=3D135 nowrap =
style=3D'width:101.25pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Pac=
king Slip </span></b><o:p></o:p></p></td><td width=3D25 nowrap =
style=3D'width:18.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>|</=
span></b><o:p></o:p></p></td><td width=3D181 nowrap =
style=3D'width:135.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Inv=
oice Copy </span></b><o:p></o:p></p></td></tr><tr =
style=3D'height:7.5pt'><td width=3D119 nowrap =
style=3D'width:89.25pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Che=
ck Warranty</span></b><o:p></o:p></p></td><td width=3D25 nowrap =
style=3D'width:18.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>|</=
span></b><o:p></o:p></p></td><td width=3D132 nowrap =
style=3D'width:99.0pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Can=
cel your order</span></b><o:p></o:p></p></td><td width=3D25 nowrap =
style=3D'width:18.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>|</=
span></b><o:p></o:p></p></td><td width=3D135 nowrap =
style=3D'width:101.25pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Ret=
urn Your Order</span></b><o:p></o:p></p></td><td width=3D25 nowrap =
style=3D'width:18.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>|</=
span></b><o:p></o:p></p></td><td width=3D181 nowrap =
style=3D'width:135.75pt;background:white;padding:0cm 5.25pt 0cm =
5.25pt;height:7.5pt'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>Sub=
scribe to Notification</span></b><span =
style=3D'color:black'><br> </span><o:p></o:p></p></td></tr></table><=
div><p class=3DMsoNormal><b><span =
style=3D'font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>Pleas=
e do not change the subject line of the =
email</span></b><o:p></o:p></p></div><div class=3DMsoNormal =
align=3Dcenter style=3D'text-align:center'><hr size=3D1 width=3D"100%" =
align=3Dcenter></div><div><p class=3DMsoNormal><strong><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>You may receive =
a one-time survey regarding your experience with this =
issue.</span></strong><b><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'><br><strong><spa=
n style=3D'font-family:"Arial",sans-serif'>The survey has 2 questions. =
The 1st question relates specifically to your interaction with me as =
your Customer Care Resolution Specialist and the service I provided =
during our interaction today. The 2nd question will ask you if you =
consider the issue to be resolved.</span></strong><br><strong><span =
style=3D'font-family:"Arial",sans-serif'>We appreciate your feedback as =
it helps us serve you =
better.</span></strong></span></b><o:p></o:p></p></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D1 width=3D"100%" align=3Dcenter></div><div><p =
class=3DMsoNormal> <o:p></o:p></p></div></div><p =
class=3DMsoNormal><img border=3D0 width=3D1 height=3D1 =
style=3D'width:.0083in;height:.0083in' id=3D"_x0000_i1029" =
src=3D"https://dellservices.my.salesforce.com/servlet/servlet.ImageServer=
?oid=3D00D0b000000GaMp&esid=3D0186P00000SLBqi&from=3Dext"><br><br=
>thread::F8MSOd2aKwG8DyRiUys8WT0::<o:p></o:p></p></div></body></html>
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