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From: <donotreply@lloydsbank.co.uk>
To: <Bob@Sarahharvey.Com>
Subject: It is time to make a payment
Date: Thu, 11 Jul 2024 13:08:57 +0100
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<http://www.lloydsbank.com/media/lloydsbank/common/application_emails/ltsb-logo.gif>
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To help you spot a genuine email from us, we’ll always greet you with your
title and last name, and we include the last four digits of an account that
you hold with us: 6953.
We track the emails we send you. There's more detail towards the end of this
email.
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Credit card ending: 6953
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It's time to make a payment
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Dear MR HOME,
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We just wanted to remind you that you need to pay at least £68.14 on your
credit card by 18-Jul – check your latest statement for full details.
If you miss a payment, you may lose any promotional offers and we may charge
you a fee.
If you only make the minimum payment each month, it will take longer and
cost you more to clear your balance.
If you’re having difficulty making payments, or you want to change your
future payment due dates, give us a call and we’ll see what we can do to
help. You’ll find our contact details on the back of your credit card.
If you’ve already made a payment or have been accepted for a payment
holiday, just ignore this email.
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Find out more and make a payment
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You can manage your account, including making payments using our Mobile
Banking App, Online Banking, or over the phone.
• On your mobile phone or tablet: it's quick and easy to make a payment
using our secure Mobile Banking app. If you don’t have the app, you can
download it from the
<https://apps.apple.com/gb/app/apple-store/id469964520?pt=647402&ct=l_rt_em_pyalrt&mt=8>
Apple App Store or
<https://play.google.com/store/apps/details?id=com.grppl.android.shell.CMBlloydsTSB73&hl=en_GB&utm_source=dc&utm_campaign=l_rt_em_pyalrt&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1>
Google Play
• On your computer:
<https://www.lloydsbank.com/credit-cards/existing-customer/ways-to-pay-your-credit-card.html?utm_medium=email&utm_source=aug_ib&utm_campaign=pyalrt&utm>
Visit our website for help to make a payment
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We send communications like this, either for legal reasons or to let you
know about changes to your accounts or services.
Email address book – add us to make sure you get our emails.
How we use your information – review our
<https://www.lloydsbank.com/help-guidance/customer-support/privacy-explained/data-privacy-notice.html/>
privacy policy.
Email tracking – review our <https://www.lloydsbank.com/cookies.html>
Cookies Policy We track emails to help us improve the communications we
send. We use small images called pixels within our emails to tell us things
like whether you opened the email, how many times and the device you used.
We may also set a cookie to find out if you clicked on any links in the
email.
To use our Mobile Banking app - you need to have a valid phone number
registered to your account. Available to UK personal Internet Banking
customers and Internet Banking customers with accounts held in Jersey, the
Bailiwick of Guernsey or the Isle of Man. Our app is available to iPhone and
Android users only and minimum operating systems apply, so check the App
Store or Google Play for details. Device registration required. The app
doesn’t work on jailbroken or rooted devices. Android/Google Play is a
trademark of Google LLC. Apple, the Apple logo and Touch ID are trademarks
of Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc. Terms and conditions apply.
Security information
It can be tricky to spot a scam, but we’ll never send messages with a link
to log on, or to provide personal details. To help you spot a genuine email,
we always include your name and the last four digits of an account that you
hold with us.
If you’re ever suspicious:
• Forward the email to <mailto:emailscams@lloydsbanking.com>
emailscams@lloydsbanking.com before deleting it.
• Or call us on 0345 300 0116 or +44 173 323 2030 from outside the UK. Lines
are open 9am – 6pm Monday – Saturday. Not all Telephone Banking services are
available 24 hours a day, seven days a week.
Visit our
<https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud.html>
security pages to read more, including details about our online fraud
guarantee.
<https://www.lloydsbank.com/contact-us/how-to-complain.html> If you want to
make a complaint, visit a branch or learn more online.
To speak to us, call 0800 072 3572 or +44 173 346 2267 from outside the UK.
If you have a hearing or speech impairment, use textphone: 0800 056 7614
(+44 173 334 7500 outside the UK). Lines are open all day, every day
You can also write to Lloyds Bank, Customer Services, BX1 1LT
We'll confirm who'll be dealing with your complaint. If we can’t resolve
things immediately, we’ll let you know what the next steps are.
Provided you've tried to resolve things with us first, if you're still
unhappy, you can ask the Financial Ombudsman Service to help. We can provide
information on how to do this if you need it.
Calls and online sessions may be monitored and/or recorded for quality
evaluation, training and to ensure compliance with laws and regulations. Not
all Telephone Banking services are available 24 hours a day, 7 days a week.
If you need this communication in another format, such as large print,
Braille or audio CD, please contact us. If you have a hearing or speech
impairment you can use Relay UK, or contact us by textphone on 0345 603 7276
Lines are open all day every day. In either case, calls are serviced by
Relay UK.
<https://www.lloydsbank.com/help-guidance/accessibility/signvideo.html>
SignVideo services are also available if you’re Deaf and use British Sign
Language.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN.
Registered in England and Wales no. 2065. Lloyds Bank plc is authorised by
the Prudential Regulation Authority and regulated by the Financial Conduct
Authority and the Prudential Regulation Authority under registration number
119278.
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Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh EH1 1YZ.
Registered in Scotland no. SC95000. Telephone: 0131 225 4555.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN.
Registered in England and Wales no. 2065. Telephone 0207626 1500.
Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ.
Registered in Scotland no. SC327000. Telephone: 03457 801 801.
Lloyds Bank Corporate Markets plc. Registered office: 25 Gresham Street,
London EC2V 7HN. Registered in England and Wales no. 10399850.
Scottish Widows Schroder Personal Wealth Limited. Registered Office: 25
Gresham Street, London EC2V 7HN. Registered in England and Wales no.
11722983.
Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc
are authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and Prudential Regulation Authority.
Scottish Widows Schroder Personal Wealth Limited is authorised and regulated
by the Financial Conduct Authority.
Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned
subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate
Markets Wertpapierhandelsbank GmbH has its registered office at
Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company is registered
with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds Bank Corporate
Markets Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für
Finanzdienstleistungsaufsicht.
Halifax is a division of Bank of Scotland plc.
HBOS plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in
Scotland no. SC218813.
This e-mail (including any attachments) is private and confidential and may
contain privileged material. If you have received this e-mail in error,
please notify the sender and delete it (including any attachments)
immediately. You must not copy, distribute, disclose or use any of the
information in it or any attachments. Telephone calls may be monitored or
recorded.
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<span style=3D"font-size:18px; color:#4db00c; line-height: =
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<td width=3D"19" valign=3D"top" style=3D"margin: 0px; padding: =
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<img width=3D"19" height=3D"1" alt=3D"" =
src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
ls/spacer.gif" style=3D"display: block;">=0A=
</td>=0A=
<td width=3D"532" valign=3D"top" style=3D"margin: 0px; padding: =
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<font face=3D"Arial, Helvetica, sans-serif" size=3D"2" =
color=3D"#505050">=0A=
<span style=3D"font-size:12px; color:#505050; line-height: =
1.4;"><p>We just wanted to remind you that you need to pay at least =
£68.14 on your credit card by 18-Jul – check your =
latest statement for full details.</p>=0A=
<p>If you miss a payment, you may lose any promotional offers and we may =
charge you a fee.</p>=0A=
<p>If you only make the minimum payment each month, it will take longer =
and cost you more to clear your balance.</p>=0A=
<p>If you’re having difficulty making payments, or you want to =
change your future payment due dates, give us a call and we’ll see =
what we can do to help. You’ll find our contact details on =
the back of your credit card.</p>=0A=
<p>If you’ve already made a payment or have been accepted for a =
payment holiday, just ignore this email.</p></span>=0A=
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<img width=3D"19" height=3D"1" alt=3D"" =
src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
ls/spacer.gif" style=3D"display: block;">=0A=
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size=3D"4">=0A=
<span style=3D"font-size:14px;color:#4db00c; line-height: =
1.2;">=0A=
<strong>Find out more and make a payment</strong>=0A=
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</font>=0A=
</p>=0A=
</td>=0A=
<td width=3D"19">=0A=
<img width=3D"19" height=3D"1" alt=3D"" =
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<img width=3D"1" height=3D"15" alt=3D"" =
src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
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<img width=3D"19" height=3D"1" alt=3D"" =
src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
ls/spacer.gif" style=3D"display: block;">=0A=
</td>=0A=
<td width=3D"532" valign=3D"top" style=3D"margin: 0px; padding: =
0px;">=0A=
<p style=3D"margin:0; padding:0; line-height: 1">=0A=
<font face=3D"Arial, Helvetica, sans-serif" size=3D"2" =
color=3D"#505050">=0A=
<span style=3D"font-size:12px; color:#505050; line-height: =
1.4;"><p>You can manage your account, including making payments using =
our Mobile Banking App, Online Banking, or over the phone.</p>=0A=
<p>• <strong>On your mobile phone or =
tablet:</strong> it's quick and easy to make a payment using our secure =
Mobile Banking app. If you don’t have the app, you can download it =
from the <a title=3D"Apple App Store" =
href=3D"https://apps.apple.com/gb/app/apple-store/id469964520?pt=3D647402=
&ct=3Dl_rt_em_pyalrt&mt=3D8" target=3D"_blank" rel=3D"noopener =
noreferrer"><font size=3D"2" face=3D"Arial, Helvetica, sans-serif" =
color=3D"#4db00c"><span style=3D"font-size:12px; color:#4db00c; =
line-height:1.2; text-decoration:underline;">Apple App =
Store</span></font></a> or <a title=3D"Google Play" =
href=3D"https://play.google.com/store/apps/details?id=3Dcom.grppl.android=
.shell.CMBlloydsTSB73&hl=3Den_GB&utm_source=3Ddc&utm_campaign=
=3Dl_rt_em_pyalrt&pcampaignid=3DMKT-Other-global-all-co-prtnr-py-Part=
Badge-Mar2515-1" target=3D"_blank" rel=3D"noopener noreferrer"><font =
size=3D"2" face=3D"Arial, Helvetica, sans-serif" color=3D"#4db00c"><span =
style=3D"font-size:12px; color:#4db00c; line-height:1.2; =
text-decoration:underline;">Google Play</span></font></a></p>=0A=
<p>• <strong>On your computer</strong>: <a =
title=3D"Visit our website" =
href=3D"https://www.lloydsbank.com/credit-cards/existing-customer/ways-to=
-pay-your-credit-card.html?utm_medium=3Demail&utm_source=3Daug_ib&=
;utm_campaign=3Dpyalrt&utm" target=3D"_blank" rel=3D"noopener =
noreferrer"><font size=3D"2" face=3D"Arial, Helvetica, sans-serif" =
color=3D"#4db00c"><span style=3D"font-size:12px; color:#4db00c; =
line-height:1.2; text-decoration:underline;">Visit our =
website</span></font></a> for help to make a payment</p></span>=0A=
</font>=0A=
</p>=0A=
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<td width=3D"19" valign=3D"top" style=3D"margin: 0px; padding: =
0px;">=0A=
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src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
ls/spacer.gif" style=3D"display: block;">=0A=
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src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
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style=3D"border-left:1px solid #e2e2e2; border-right:1px solid #e2e2e2; =
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<img width=3D"19" height=3D"1" border=3D"0" alt=3D"" =
src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
ls/spacer.gif" style=3D"display:block;">=0A=
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<td width=3D"15" bgcolor=3D"#f0f0f0">=0A=
<img width=3D"15" height=3D"1" border=3D"0" alt=3D"" =
src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
ls/spacer.gif" style=3D"display:block;">=0A=
</td>=0A=
<td width=3D"533" bgcolor=3D"#f0f0f0">=0A=
<img width=3D"1" height=3D"12" border=3D"0" alt=3D"" =
src=3D"http://www.lloydsbank.com/media/lloydsbank/common/application_emai=
ls/spacer.gif" style=3D"display:block;">=0A=
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<font face=3D"Arial, Helvetica, sans-serif" size=3D"4" =
color=3D"#505050">=0A=
<span style=3D"font-size:10px;color:#505050; line-height: =
1.2;">=0A=
<p><span style=3D"font-size: 8pt;">We send communications like =
this, either for legal reasons or to let you know about changes to your =
accounts or services.</span></p>=0A=
<p><span style=3D"font-size: 8pt;"><strong>Email address book</strong> =
– add us to make sure you get our emails.</span></p>=0A=
<p><span style=3D"font-size: 8pt;"><strong>How we use your =
information</strong> – review our <a title=3D"privacy policy." =
href=3D"https://www.lloydsbank.com/help-guidance/customer-support/privacy=
-explained/data-privacy-notice.html/" target=3D"_blank" rel=3D"noopener =
noreferrer"><font size=3D"4" face=3D"Arial, Helvetica, sans-serif" =
color=3D"#00864f"><span style=3D"font-size:10px; color:#00864f; =
line-height:1;">privacy policy.</span></font></a></span></p>=0A=
<p><span style=3D"font-size: 8pt;"><strong>Email tracking</strong> =
– review our <a title=3D"Cookies Policy" =
href=3D"https://www.lloydsbank.com/cookies.html" target=3D"_blank" =
rel=3D"noopener noreferrer"><font size=3D"4" face=3D"Arial, Helvetica, =
sans-serif" color=3D"#00864f"><span style=3D"font-size:10px; =
color:#00864f; line-height:1;">Cookies Policy</span></font></a> We =
track emails to help us improve the communications we send. We use small =
images called pixels within our emails to tell us things like whether =
you opened the email, how many times and the device you used. We may =
also set a cookie to find out if you clicked on any links in the =
email.</span></p>=0A=
<p><span style=3D"font-size: 8pt;"><strong>To use our Mobile Banking =
app</strong> - you need to have a valid phone number registered to your =
account. Available to UK personal Internet Banking customers and =
Internet Banking customers with accounts held in Jersey, the Bailiwick =
of Guernsey or the Isle of Man. Our app is available to iPhone and =
Android users only and minimum operating systems apply, so check the App =
Store or Google Play for details. Device registration required. The app =
doesn’t work on jailbroken or rooted devices. Android/Google Play =
is a trademark of Google LLC. Apple, the Apple logo and Touch ID are =
trademarks of Apple Inc., registered in the U.S. and other countries. =
App Store is a service mark of Apple Inc. Terms and conditions =
apply.</span></p>=0A=
<p><span style=3D"font-size: 8pt;"><strong>Security =
information</strong></span><br /><span style=3D"font-size: 8pt;">It can =
be tricky to spot a scam, but we’ll never send messages with a =
link to log on, or to provide personal details. To help you spot a =
genuine email, we always include your name and the last four digits of =
an account that you hold with us.</span></p>=0A=
<p><span style=3D"font-size: 8pt;">If you’re ever =
suspicious:</span><br /><span style=3D"font-size: 8pt;">• Forward =
the email to <a href=3D"mailto:emailscams@lloydsbanking.com"><font =
size=3D"4" face=3D"Arial, Helvetica, sans-serif" color=3D"#00864f"><span =
style=3D"font-size:10px; color:#00864f; =
line-height:1;">emailscams@lloydsbanking.com</span></font></a> befor=
e deleting it.</span><br /><span style=3D"font-size: 8pt;">• Or =
call us on 0345 300 0116 or +44 173 323 2030 from outside the UK. Lines =
are open 9am – 6pm Monday – Saturday. Not all Telephone =
Banking services are available 24 hours a day, seven days a =
week.</span></p>=0A=
<p><span style=3D"font-size: 8pt;">Visit our <a title=3D"security pages" =
href=3D"https://www.lloydsbank.com/help-guidance/protecting-yourself-from=
-fraud.html" target=3D"_blank" rel=3D"noopener noreferrer"><font =
size=3D"4" face=3D"Arial, Helvetica, sans-serif" color=3D"#00864f"><span =
style=3D"font-size:10px; color:#00864f; line-height:1;">security =
pages</span></font></a> to read more, including details about our =
online fraud guarantee.</span></p>=0A=
<p><span style=3D"font-size: 8pt;"><a title=3D"If you want to make a =
complaint" =
href=3D"https://www.lloydsbank.com/contact-us/how-to-complain.html" =
target=3D"_blank" rel=3D"noopener noreferrer"><font size=3D"4" =
face=3D"Arial, Helvetica, sans-serif" color=3D"#00864f"><span =
style=3D"font-size:10px; color:#00864f; line-height:1;">If you want to =
make a complaint</span></font></a>, visit a branch or learn more =
online.</span></p>=0A=
<p><span style=3D"font-size: 8pt;">To speak to us, call 0800 072 3572 or =
+44 173 346 2267 from outside the UK. If you have a hearing or speech =
impairment, use textphone: 0800 056 7614 (+44 173 334 7500 outside the =
UK). Lines are open all day, every day</span></p>=0A=
<p><span style=3D"font-size: 8pt;">You can also write to Lloyds Bank, =
Customer Services, BX1 1LT</span></p>=0A=
<p><span style=3D"font-size: 8pt;">We'll confirm who'll be dealing with =
your complaint. If we can’t resolve things immediately, =
we’ll let you know what the next steps are.</span></p>=0A=
<p><span style=3D"font-size: 8pt;">Provided you've tried to resolve =
things with us first, if you're still unhappy, you can ask the Financial =
Ombudsman Service to help. We can provide information on how to do this =
if you need it.</span></p>=0A=
<p><span style=3D"font-size: 8pt;">Calls and online sessions may be =
monitored and/or recorded for quality evaluation, training and to ensure =
compliance with laws and regulations. Not all Telephone Banking services =
are available 24 hours a day, 7 days a week.</span></p>=0A=
<p><span style=3D"font-size: 8pt;">If you need this communication in =
another format, such as large print, Braille or audio CD, please contact =
us. If you have a hearing or speech impairment you can use Relay UK, or =
contact us by textphone on 0345 603 7276</span><br /><span =
style=3D"font-size: 8pt;">Lines are open all day every day. In either =
case, calls are serviced by Relay UK. <a title=3D"SignVideo" =
href=3D"https://www.lloydsbank.com/help-guidance/accessibility/signvideo.=
html" target=3D"_blank" rel=3D"noopener noreferrer"><font size=3D"4" =
face=3D"Arial, Helvetica, sans-serif" color=3D"#00864f"><span =
style=3D"font-size:10px; color:#00864f; =
line-height:1;">SignVideo</span></font></a> services are also =
available if you’re Deaf and use British Sign Language.</span></p>=0A=
<p><span style=3D"font-size: 8pt;">Lloyds Bank plc. Registered Office: =
25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. =
2065. Lloyds Bank plc is authorised by the Prudential Regulation =
Authority and regulated by the Financial Conduct Authority and the =
Prudential Regulation Authority under registration number =
119278.</span></p>=0A=
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<p>Lloyds Banking Group plc. Registered Office: The Mound, Edinburgh =
EH1 1YZ. Registered in Scotland no. SC95000. Telephone: 0131 225 =
4555.</p>
<p>Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V =
7HN. Registered in England and Wales no. 2065. Telephone 0207626 =
1500.</p>
<p>Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 =
1YZ. Registered in Scotland no. SC327000. Telephone: 03457 801 801. </p>
<p>Lloyds Bank Corporate Markets plc. Registered office: 25 Gresham =
Street, London EC2V 7HN. Registered in England and Wales no. =
10399850.</p>
<p>Scottish Widows Schroder Personal Wealth Limited. Registered Office: =
25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. =
11722983.</p>
<p>Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate =
Markets plc are authorised by the Prudential Regulation Authority and =
regulated by the Financial Conduct Authority and Prudential Regulation =
Authority.</p>
<p>Scottish Widows Schroder Personal Wealth Limited is authorised and =
regulated by the Financial Conduct Authority.</p>
<p>Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a =
wholly-owned subsidiary of Lloyds Bank Corporate Markets plc. Lloyds =
Bank Corporate Markets Wertpapierhandelsbank GmbH has its registered =
office at Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company =
is registered with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds =
Bank Corporate Markets Wertpapierhandelsbank GmbH is supervised by the =
Bundesanstalt f=C3=BCr Finanzdienstleistungsaufsicht.</p>
<p>Halifax is a division of Bank of Scotland plc.</p>
<p>HBOS plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered =
in Scotland no. SC218813.</p>
<br>
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