File: D:/hMailServer/Data/sarahharvey.com/bob/30/{3032BF3C-C8C1-4311-A4F0-DF1BF74B3BD0}.eml
From: "robert home" <bob@sarahharvey.com>
To: "'Rakesh_chiluka_Chilu'" <UKI_CSMB_OB@dell.com>
References: <1.28b0a663eb0dac404204@AUSPWECHATCM19>
In-Reply-To: <1.28b0a663eb0dac404204@AUSPWECHATCM19>
Subject: RE: Dell Service Request #1001049582 <<#2635369-25942136-36463762#>>
Date: Thu, 31 Oct 2019 14:43:53 -0000
Message-ID: <037a01d58ff9$9f132b80$dd398280$@sarahharvey.com>
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A replacement would be fine
Thank you
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
From: Rakesh_chiluka_Chilu <UKI_CSMB_OB@dell.com>
Sent: 31 October 2019 14:43
To: bob@sarahharvey.com
Subject: Dell Service Request #1001049582 <<#2635369-25942136-36463762#>>
Dear Stuart,
Thank you for reaching Dell Customer Care. This is Rakesh.
I took the ownership of this case and will ensure your issue is sorted.
I'm sorry for the delay in delivery of your order.
I see that the investigation is currently in progress to locate this order.
If in case we are unable to locate the order by 01/11, I will go ahead and
process a replacement/refund per your request.
Meanwhile, if you have any questions/concerns, please do not hesitate to
reply to this email and contact me.
Thank you for your patience.
Rakesh_chiluka_Chilu
Senior Customer Care Associate for UK and Ireland
Dell EMC | UKI Customer Care
UK Customer Service +0800-587-1456
Ireland Customer Service +003-5312-044-014
Work Schedule 9:00 am – 5:00 pm GMT Monday – Friday
If you prefer to receive exclusive offers and latest updates then please
click on <http://www.dell.com/preferences/signup/?s=bsd&c=uk&l=en>
Subscribe
If you do not wish to receive any communication. You can ask us to stop any
time by clicking <https://www.dell.com/preferences/listremoval/?c=sg&l=en>
Unsubscribe.
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</o:shapelayout></xml><![endif]--></head><body bgcolor=3Dwhite =
lang=3DEN-GB link=3Dblue vlink=3Dpurple><div class=3DWordSection1><p =
class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'>A replacement =
would be fine<o:p></o:p></span></font></p><p class=3DMsoNormal><font =
size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'>Thank =
you<o:p></o:p></span></font></p><p class=3DMsoNormal><font size=3D2 =
face=3DCalibri><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></font></p><div><p class=3DMsoNormal><font size=3D2 =
face=3DCalibri><span =
style=3D'font-size:11.0pt'> <o:p></o:p></span></font></p><p =
class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'>Bob Home<o:p></o:p></span></font></p><p =
class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'>Sarah Harvey Limited<br>Sarah Harvey House =
<br>37 Chandos Street<br>Leamington Spa<br>Warwickshire<br>CV32 =
4RL<br> <br>Tel: +44(0) 1926 450545<br>Fax: +44(0) 1926 =
450658<br>Mobile: +44 (0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a></span></font>=
<o:p></o:p></p></div><p class=3DMsoNormal><font size=3D2 =
face=3DCalibri><span =
style=3D'font-size:11.0pt;mso-fareast-language:EN-US'><o:p> </o:p></=
span></font></p><div><div style=3D'border:none;border-top:solid #E1E1E1 =
1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><b><font size=3D2 =
face=3DCalibri><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-weight:bold'>From:</span></font></b><span =
lang=3DEN-US> Rakesh_chiluka_Chilu <UKI_CSMB_OB@dell.com> =
<br><b><span style=3D'font-weight:bold'>Sent:</span></b> 31 October 2019 =
14:43<br><b><span style=3D'font-weight:bold'>To:</span></b> =
bob@sarahharvey.com<br><b><span =
style=3D'font-weight:bold'>Subject:</span></b> Dell Service Request =
#1001049582 =
<<#2635369-25942136-36463762#>><o:p></o:p></span></p></div></=
div><p class=3DMsoNormal><font size=3D2 face=3DCalibri><span =
style=3D'font-size:11.0pt'><o:p> </o:p></span></font></p><div><p =
class=3DMsoNormal><font size=3D3 color=3Dblack face=3DCalibri><span =
style=3D'font-size:12.0pt;color:black'>Dear Stuart,<br><br>Thank you for =
reaching Dell Customer Care. This is Rakesh.<br><br>I took the ownership =
of this case and will ensure your issue is sorted.</span></font><font =
size=3D2 color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></font></p><div><p class=3DMsoNormal><font size=3D2 =
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></font></p></div><div><p class=3DMsoNormal><font =
size=3D3 color=3Dblack face=3DCalibri><span =
style=3D'font-size:12.0pt;color:black'>I'm sorry for the delay in =
delivery of your order.</span></font><font size=3D2 color=3Dblack =
face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></font></p></div><div><p class=3DMsoNormal><font size=3D2 =
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></font></p></div><div><p class=3DMsoNormal><font =
size=3D3 color=3Dblack face=3DCalibri><span =
style=3D'font-size:12.0pt;color:black'>I see that the investigation is =
currently in progress to locate this order.</span></font><font size=3D2 =
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></font></p></div><div><p class=3DMsoNormal><font size=3D2 =
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></font></p></div><div><p class=3DMsoNormal><font =
size=3D3 color=3Dblack face=3DCalibri><span =
style=3D'font-size:12.0pt;color:black'>If in case we are unable to =
locate the order by 01/11, I will go ahead and process a =
replacement/refund per your request.</span></font><font size=3D2 =
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></font></p></div><div><p class=3DMsoNormal><font size=3D2 =
color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p> </o:p></span></font></p></div><div><p class=3DMsoNormal><font =
size=3D3 color=3Dblack face=3DCalibri><span =
style=3D'font-size:12.0pt;color:black'>Meanwhile, if you have any =
questions/concerns, please do not hesitate to reply to this email and =
contact me.<br><br>Thank you for your patience.</span></font><font =
size=3D2 color=3Dblack face=3DArial><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><o:=
p></o:p></span></font></p></div></div><div><p class=3DMsoNormal><font =
size=3D1 color=3Dblack face=3D"Trebuchet MS"><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:black'>Rakesh_chiluka_Chilu</span></font><font =
size=3D2 color=3Dblack face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o=
:p></o:p></span></font></p><p class=3DMsoNormal><font size=3D1 =
color=3Dblack face=3D"Trebuchet MS"><span =
style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:black'>Senior Customer Care Associate =
for UK and Ireland</span></font><font size=3D2 color=3Dblack =
face=3DTahoma><span =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o=
:p></o:p></span></font></p><p class=3DMsoNormal><b><font size=3D1 =
color=3D"#007cb9" face=3DArial><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:#007CB9;fon=
t-weight:bold'>Dell EMC</span></font></b><font size=3D1 color=3Dblack =
face=3DArial><span =
style=3D'font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> | =
UKI Customer Care</span></font><font size=3D2 color=3Dblack =
face=3DFont><span =
style=3D'font-size:10.0pt;font-family:"Font",serif;color:black'><o:p></o:=
p></span></font></p><p class=3DMsoNormal><b><font size=3D1 =
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MS"><span style=3D'font-size:8.0pt;font-family:"Trebuchet =
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style=3D'font-size:8.0pt;font-family:"Trebuchet =
MS",sans-serif;color:#444444;font-weight:bold'>Ireland Customer Service =
</span></font></b><font size=3D1 color=3D"#444444" face=3D"Trebuchet =
MS"><span style=3D'font-size:8.0pt;font-family:"Trebuchet =
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