File: D:/hMailServer/Data/sarahharvey.com/bob/2A/{2A6DC733-6EDC-4E3D-A983-D74130B9C963}.eml
From: "robert home" <bob@sarahharvey.com>
To: <ellie.robinson@npower.com>
References: <VI1PR0701MB289530DC975C76C9B5B16BACE9130@VI1PR0701MB2895.eurprd07.prod.outlook.com> <035a01d450e7$5ac67510$10535f30$@sarahharvey.com> <VI1PR0701MB2895E69FDFC905A3EC21EDB6E9130@VI1PR0701MB2895.eurprd07.prod.outlook.com>
In-Reply-To: <VI1PR0701MB2895E69FDFC905A3EC21EDB6E9130@VI1PR0701MB2895.eurprd07.prod.outlook.com>
Subject: RE: Accounts Update
Date: Fri, 28 Sep 2018 09:50:44 +0100
Message-ID: <009601d45708$58590190$090b04b0$@sarahharvey.com>
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Hi Ellie,
We recently spoke regarding an issue that I had with my Electricity bill
in conclusion it looked like there had been a series of errors.
A bigger one now has arose that has left me fuming.
My original call to discuss this matter was on the 12th of September on
which I spent 59 minutes speaking to one of your staff who clearly had no
idea what she was doing until she eventually said she could not help me
and passed the phone to someone else who sorted it in matter of minutes.
The result being a �28 phone bill for a call that I should not have had to
make..
The call that I made to you on the 20th September which did take some time
to sort out and agreed was complex which you handle reasonably well cost
�14.87 (see below)
In total to sort out an issue that was not directly my fault and I was
left on the phone waiting for some time (Please check the recordings) Has
cost me �42.87.
I�m particularly annoyed as the error was not my fault. Can you forward
this to your complaints department or sort this for me please as I demand
a refund of these costs.
Many thanks
Most expensive call
08451663360
12 September 2018 |
�28.374
Longest call
08451663360
12 September 2018
59m 44s
53 calls
Choose which calls to view
Chargeable only
All
Date Time Number Rate Duration Cost
12 Sep 18
11:13
08451663360
Service
59m 44s
�28.374
Details
20 Sep 18
13:55
08451663418
Service
31m 19s
�14.875
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
From: ellie.robinson@npower.com <ellie.robinson@npower.com>
Sent: 20 September 2018 16:52
To: bob@sarahharvey.com
Subject: RE: Accounts Update
No problem at all
Enjoy your evening
Kind Regards,
Ellie Robinson,
Billing Errors & Read Validations Team
npower business
Bridge House, 200 Clough Road, Hull, East Yorkshire, HU5 1SN
Tel. 0330 100 6427
Mail to: <mailto:ellie.robinson@npower.com> ellie.robinson@npower.com
From: robert home [mailto:bob@sarahharvey.com]
Sent: 20 September 2018 14:39
To: Robinson, Ellie
Subject: RE: Accounts Update
Thankyou
Bob Home
Sarah Harvey Limited
Sarah Harvey House
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +44(0) 1926 450545
Fax: +44(0) 1926 450658
Mobile: +44 (0)7887726814
email: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
From: ellie.robinson@npower.com <mailto:ellie.robinson@npower.com>
<ellie.robinson@npower.com <mailto:ellie.robinson@npower.com> >
Sent: 20 September 2018 14:37
To: bob@sarahharvey.com <mailto:bob@sarahharvey.com>
Subject: Accounts Update
Good afternoon Robert,
As we have discussed over the phone, please find document attached
containing the requested information. The document is password protected
with the password I gave over the phone.
If you have any further questions or queries please let me know.
Thank you very much.
Kind Regards,
Ellie Robinson,
Billing Errors & Read Validations Team
npower business
Bridge House, 200 Clough Road, Hull, East Yorkshire, HU5 1SN
Tel. 0330 100 6427
Mail to: <mailto:ellie.robinson@npower.com> ellie.robinson@npower.com
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>Hi =
Ellie,<o:p></o:p></p><p class=3DMsoNormal>We recently spoke regarding an =
issue that I had with my Electricity bill in conclusion it looked like =
there had been a series of errors.<o:p></o:p></p><p class=3DMsoNormal>A =
bigger one now has arose that has left me fuming. <o:p></o:p></p><p =
class=3DMsoNormal>My original call to discuss this matter was on the =
12<sup>th</sup> of September on which I spent 59 minutes speaking to one =
of your staff who clearly had no idea what she was doing until she =
eventually said she could not help me and passed the phone to someone =
else who sorted it in matter of minutes. The result being a =A328 phone =
bill for a call that I should not have had to make..<o:p></o:p></p><p =
class=3DMsoNormal>The call that I made to you on the 20<sup>th</sup> =
September which did take some time to sort out and agreed was complex =
which you handle reasonably well cost =A314.87 (see =
below)<o:p></o:p></p><p class=3DMsoNormal>In total to sort out an issue =
that was not directly my fault and I was left on the phone waiting for =
some time (Please check the recordings) Has cost me =
=A342.87.<o:p></o:p></p><p class=3DMsoNormal>I’m particularly =
annoyed as the error was not my fault. Can you forward this to your =
complaints department or sort this for me please as I demand a refund of =
these costs.<o:p></o:p></p><p class=3DMsoNormal>Many =
thanks<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN style=3D'font-size:13.5pt;mso-fareast-language:EN-GB'>Most =
expensive call<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN =
style=3D'font-size:18.0pt;mso-fareast-language:EN-GB'>08451663360<o:p></o=
:p></span></b></p><p class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>12 September 2018 =
|<br>=A328.374<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN style=3D'font-size:13.5pt;mso-fareast-language:EN-GB'>Longest =
call<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN =
style=3D'font-size:18.0pt;mso-fareast-language:EN-GB'>08451663360<o:p></o=
:p></span></b></p><p class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>12 September 2018 <br>59m =
44s<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>53 calls<o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>Choose which calls to =
view<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>Chargeable only =
<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>All <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>Date Time Number Rate Duration Cost =
<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>12 Sep 18 <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>11:13 <o:p></o:p></span></p><p =
class=3DMsoNormal><b><span lang=3DEN =
style=3D'background:yellow;mso-highlight:yellow;mso-fareast-language:EN-G=
B'>08451663360</span></b><b><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></b></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>Service <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>59m 44s <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>=A328.374 <o:p></o:p></span></p><p =
class=3DMsoNormal><u><span lang=3DEN =
style=3D'color:blue;mso-fareast-language:EN-GB'>Details </span></u><span =
lang=3DEN style=3D'mso-fareast-language:EN-GB'><o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>20 Sep 18 <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>13:55 <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'background:yellow;mso-highlight:yellow;mso-fareast-language:EN-G=
B'>08451663418</span><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>Service <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>31m 19s <o:p></o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN =
style=3D'mso-fareast-language:EN-GB'>=A314.875 <o:p></o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a></span><span =
style=3D'mso-fareast-language:EN-GB'><o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> ellie.robinson@npower.com =
<ellie.robinson@npower.com> <br><b>Sent:</b> 20 September 2018 =
16:52<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> RE: Accounts =
Update<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'>No problem at all<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:#1F497D'>Enjoy your =
evening<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Kind Regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Ellie Robinson,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Billing Errors & Read Validations =
Team<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>npower business<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Bridge House, 200 Clough Road, Hull, East =
Yorkshire, HU5 1SN<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Tel. 0330 100 6427<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-GB'>Mail to: <a =
href=3D"mailto:ellie.robinson@npower.com"><span =
style=3D'color:#1F497D'>ellie.robinson@npower.com</span></a><o:p></o:p></=
span></p><p class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:#1F497D'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-lan=
guage:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Tahoma",sans-serif;mso-fareast-lan=
guage:EN-GB'> robert home [<a =
href=3D"mailto:bob@sarahharvey.com">mailto:bob@sarahharvey.com</a>] =
<br><b>Sent:</b> 20 September 2018 14:39<br><b>To:</b> Robinson, =
Ellie<br><b>Subject:</b> RE: Accounts =
Update<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal>Thankyou<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'> <o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-GB'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-GB'>Sarah Harvey Limited<br>Sarah =
Harvey House <br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br> <br>Tel: +44(0) 1926 =
450545<br>Fax: +44(0) 1926 450658<br>Mobile: +44 =
(0)7887726814<br> <br>email: <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><o:p></o:p></s=
pan></p></div><p class=3DMsoNormal><o:p> </o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'>From:</span></b><span lang=3DEN-US =
style=3D'mso-fareast-language:EN-GB'> <a =
href=3D"mailto:ellie.robinson@npower.com">ellie.robinson@npower.com</a> =
<<a =
href=3D"mailto:ellie.robinson@npower.com">ellie.robinson@npower.com</a>&g=
t; <br><b>Sent:</b> 20 September 2018 14:37<br><b>To:</b> <a =
href=3D"mailto:bob@sarahharvey.com">bob@sarahharvey.com</a><br><b>Subject=
:</b> Accounts Update<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Good =
afternoon Robert,<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>As we have =
discussed over the phone, please find document attached containing the =
requested information. The document is password protected with the =
password I gave over the phone.<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>If you have =
any further questions or queries please let me know.<o:p></o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Thank you =
very much.<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>Kind Regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>Ellie Robinson,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>Billing Errors & Read Validations =
Team<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>npower business<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>Bridge House, 200 Clough Road, Hull, East Yorkshire, HU5 =
1SN<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>Tel. 0330 100 6427<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-lang=
uage:EN-GB'>Mail to: <a href=3D"mailto:ellie.robinson@npower.com"><span =
style=3D'color:windowtext'>ellie.robinson@npower.com</span></a><o:p></o:p=
></span></p><p =
class=3DMsoNormal><o:p> </o:p></p></div></body></html>
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