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How we take action when you provide feedback. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
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Safer, together
Safer, together
Our Community Guidelines were developed to help make every experience feel
safe, respectful, and positive.
If something goes wrong on a trip, your feedback can help us take
action—including deactivating a user who hasn’t followed our guidelines.
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Learn more
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Your feedback matters
Rating your experience after every trip is key. If someone consistently
receives low ratings, their account could be deactivated.
If there’s a safety incident, you can report it by tapping Account, then
Help in the app. If you make a report, we’ll never share your identity with
the driver or delivery partner.
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Get help >
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How to be a 5-star rider
Respect isn’t just about what you say—it’s also about how you act. Every
member of the Uber community deserves to feel safe and supported. Your
actions matter.
Following our Community Guidelines helps create a safer and more respectful
platform for everyone. Actions such as using disrespectful, discriminatory,
threatening, or inappropriate language or gestures can lead to losing access
to the Uber platform.
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Read our guidelines >
Help Center
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How we take action when you provide feedback.
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<a =
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<h1 =
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Safer, together
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Safer, together
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<div>Our Community Guidelines were developed to help make every =
experience feel safe, respectful, and positive.<br />
<br />
If something goes wrong on a trip, your feedback can help us take =
action=E2=80=94including deactivating a user who hasn=E2=80=99t followed =
our guidelines.</div>
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<a =
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<strong style=3D"font-weight:bold;direction:ltr;">Learn =
more </strong></span><span =
style=3D"padding-top:3px;display:inline-block;float:right;" =
aria-hidden=3D"true"><img =
src=3D"https://tb-static.uber.com/prod/crm/d_emails/assets/arrows/000000_=
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<a =
href=3D"https://email.mgm.uber.com/c/eJyMj01uwyAQRk8DOyJgAOMFi6ptDtALWMCM=
YxT_FduRcvsqrZRVF9m-T3pPHwZlbdKKU1CNUeCk8573dZk6mmIZw7xUWsc7M_JIVE95mfgQv=
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<img =
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con01_2x.gif"
alt=3D""
title=3D""
width=3D"88"
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border=3D"0"
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<h4
class=3D"" style=3D"Margin:0;
padding:0;mso-line-height-rule:exactly;
font-family:'Uber Move','HelveticaNeue',
Helvetica,Arial,sans-serif;font-size: 28px;
line-height: 34px;
font-weight: 500;
color:#000000;">
Your feedback matters
</h4>
</td>
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<td height=3D"22"
style=3D"padding:10px 20px 0px =
20px;mso-line-height-rule:exactly;line-height:22px;font-family:'Uber =
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align=3D"center">
<div>Rating your experience after every trip is key. If someone =
consistently receives low ratings, their account could be =
deactivated.<br />
<br />
If there=E2=80=99s a safety incident, you can report it by tapping =
<strong>Account</strong>, then <strong>Help</strong> in the app. If you =
make a report, we=E2=80=99ll never share your identity with the driver =
or delivery partner.</div>
</td>
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font-weight: 700; line-height: 22px; color: #000000;">
<a =
href=3D"https://email.mgm.uber.com/c/eJyMj01uwyAQRk8DOyJgAOMFi6ptDtALWMCM=
YxT_FduRcvsqrZRVF9m-T3pPHwZlbdKKU1CNUeCk8573dZk6mmIZw7xUWsc7M_JIVE95mfgQv=
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style=3D"text-decoration:none; color: #000000;"><strong
style=3D"color: #000000; text-decoration: none; font-weight: 700; =
direction: ltr;">Get help ></strong></a>
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align=3D"center">
<a =
href=3D"https://email.mgm.uber.com/c/eJyMj0tuwyAYBk8DOyLMy2bBoqrqA_QCFo-f=
GNXYLoZEvn2VVsqqi2znk2b0BdNJ6ViHwXS96LiiahhwLFueINu0mHUrsC8nErQ5KBe_ZTwbC=
17HwfZR6iitpk6IqKVmWg0UNABOZojBi471RAqvCB96TrSCgfQusOAF515YJOijcXmaFzPXuh=
-IvyE2Ijbe7_fniNh42Aj1RGx8MOK3nNua6kmuLQVY0goHYiPONq2f4NOeYK0G8Xe3OSToYYu=
dZ1tucP7q-AfOcBz2ClM9dzDZli-oab0-cWspvPQDF_NvA9dtageUP1PgESCwSAJTkoheUeI6=
S4nSvWBcOqpVh9uavhtMr4Zvhv0EAAD__yREjaU"
style=3D"color:#000000;">
<img =
src=3D"https://tb-static.uber.com/prod/crm/d_emails/2024/12/UB-963/em01_i=
con02_2x.gif"
alt=3D""
title=3D""
width=3D"88"
height=3D"88"
border=3D"0"
style=3D"vertical-align:top;display:inline-block!important;font-family:'U=
ber =
Move','HelveticaNeue',Helvetica,Arial,sans-serif;font-size:14px;line-heig=
ht:17px;color:#000000;font-weight:500;text-decoration:none;width:88px;hei=
ght:88px;" />
</a>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td
style=3D"direction:ltr;text-align:center;padding:20px 20px 0px 20px;">
<h4
class=3D"" style=3D"Margin:0;
padding:0;mso-line-height-rule:exactly;
font-family:'Uber Move','HelveticaNeue',
Helvetica,Arial,sans-serif;font-size: 28px;
line-height: 34px;
font-weight: 500;
color:#000000;">
How to be a 5-star rider
</h4>
</td>
</tr>
<tr>
<td height=3D"22"
style=3D"padding:10px 20px 0px =
20px;mso-line-height-rule:exactly;line-height:22px;font-family:'Uber =
Move Text', 'HelveticaNeue', Helvetica, Arial, =
sans-serif;font-size:16px;color:#000000;font-weight:normal;text-decoratio=
n:none;"
align=3D"center">
<div>Respect isn=E2=80=99t just about what you say=E2=80=94it=E2=80=99s =
also about how you act. Every member of the Uber community deserves to =
feel safe and supported. Your actions matter.<br />
<br />
Following our Community Guidelines helps create a safer and more =
respectful platform for everyone. Actions such as using disrespectful, =
discriminatory, threatening, or inappropriate language or gestures can =
lead to losing access to the Uber platform.</div>
</td>
</tr>
<tr>
<td style=3D"direction:ltr;text-align:center;padding-top:20px; =
padding-right:20px; padding-bottom:30px; padding-left:20px; =
direction:ltr;"
align=3D"center"
class=3D"">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0"
class=3D"basetable" width=3D"100%"
align=3D"left"
style=3D"table-layout: fixed; width: 100%; direction:ltr;"
role=3D"presentation">
<tr>
<td class=3D"cta" lang=3D"x-textcta"
style=3D"direction:ltr;text-align:center;font-family: 'Uber Move Text', =
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font-weight: 700; line-height: 22px; color: #000000;">
<a =
href=3D"https://email.mgm.uber.com/c/eJyMj0tuwyAYBk8DOyLMy2bBoqrqA_QCFo-f=
GNXYLoZEvn2VVsqqi2znk2b0BdNJ6ViHwXS96LiiahhwLFueINu0mHUrsC8nErQ5KBe_ZTwbC=
17HwfZR6iitpk6IqKVmWg0UNABOZojBi471RAqvCB96TrSCgfQusOAF515YJOijcXmaFzPXuh=
-IvyE2Ijbe7_fniNh42Aj1RGx8MOK3nNua6kmuLQVY0goHYiPONq2f4NOeYK0G8Xe3OSToYYu=
dZ1tucP7q-AfOcBz2ClM9dzDZli-oab0-cWspvPQDF_NvA9dtageUP1PgESCwSAJTkoheUeI6=
S4nSvWBcOqpVh9uavhtMr4Zvhv0EAAD__yREjaU"
style=3D"text-decoration:none; color: #000000;"><strong
style=3D"color: #000000; text-decoration: none; font-weight: 700; =
direction: ltr;">Read our guidelines ></strong></a>
</td>
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line-height: 18px; padding: 3px 0px; direction: ltr; text-align: left;">
<a =
href=3D"https://email.mgm.uber.com/c/eJyMjktu7CAURFcDM1rAvQY8YPD0lF5ANmDx=
uW6j-BdsWurdR0mkHmXQ06rSOZW96rqoFSevLCow0jjHx7otAy2hzH7dKu3zg6FskeolbQufv=
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___uG3_z" style=3D"color: #ffffff; text-decoration: none;">Help =
Center</a>
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href=3D"https://email.mgm.uber.com/c/eJyMjk1u7CAQhE8DO0bQjbG9YPH0FB8gF7Aa=
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8c3DVwAAAP__9aWB1Q" style=3D"color: #ffffff; text-decoration: =
none;">Terms</a>
</td>
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<td class=3D"white" style=3D"color:#ffffff; font-family: 'Uber Move =
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<a =
href=3D"https://email.mgm.uber.com/c/eJyMVEmTsjoU_TW44ysykMDCBYqKOODUomy6=
IAmTTDJo469_Jf36q7d4i96cSnLuPefmVm74GKhqAMFIjAHFABGFaNoorMv8U-R-ko2LshZV1=
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<a =
href=3D"https://email.mgm.uber.com/c/eJyMjktu8yAURlcDMyIe10AGDH79qhfQDVg8=
LjFKbFxsJ8ruK7dSRh1kenXuOV9youuCFBSdMCCU5tpamludBpx8ubm5NlxuTwJ8D9hOsU50d=
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