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File: D:/hMailServer/Data/sarahharvey.com/bob/24/{24660F0A-A2BE-4246-9935-A8F9CEC349CA}.eml
From: fidelity customer service <customerservice@fidelity-group.co.uk>
To: "bob@sarahharvey.com" <bob@sarahharvey.com>
Subject: SARAH HARVEY LIMITED Contract Renewal Letter
Thread-Topic: SARAH HARVEY LIMITED Contract Renewal Letter
Thread-Index: AQHbjsRswizaMBbq3kKuE+emn2MIIw==
Date: Thu, 6 Mar 2025 18:21:13 +0000
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SARAH HARVEY LIMITED
Warwickshire CV8 2LG
Rural Innovation Centre Avenue
15 Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
06/03/2025
Dear Mr Bob Home
The minimum contract period for the following services ends on 08/04/2025:
You currently pay =A366.51 per month for these services, after 08/04/2025 y=
ou will pay =A379.81 if you choose to let your contract lapse into a positi=
on of monthly roll-over.
Current Contract Details
Product
Description
Quantity
VoIP rental
Horizon Licence Rental (R)
4
Now that your contract is ending you could:

  *
Keep your existing service for =A379.81 per month on a monthly rolling basi=
s;
  *
Retain your existing services and sign up to a new 12-month contract with u=
s; (see best offers below)
  *
Switch to a different provider.

Remember, you may be able to get a better deal as a new customer with anoth=
er provider. If you want to cancel your service or switch to a different pr=
ovider, you will need to let us know at least 30 days in advance. You will =
not pay any cancellation fees to do this if your services end after 08/04/2=
025. To cancel your services or discuss your options please get in touch by=
 email at customerservice@fidelity-group.co.uk or by calling us on 0800 124=
4504.
A summary of the changes that will apply from 01/05/2025 is outlined below,=
 so please respond to me with your preferred course of action.
Current deal: =A366.51
New deal: =A379.81  on a 30-day monthly rolling contract
New 12 month contract deal: =A366.51

Thinking about signing a new contract? (Ofcom, the communications regulator=
, requires us to tell you about these additional tariffs we are able to off=
er to help you decide what to do about your services).

Option 1: take any additional services with us in the next 60 days and rece=
ive a 10% discount over the following 3 months. Let us quote your business =
energy by sending us a copy of your latest bill. We have mobile sims and ph=
one options now available https://www.fidelity-group.co.uk/mobile-services/
Yours sincerely

Niki Foote
Head of Customer Retention Team

**Any pricing quoted here is subject to price increases subsequently passed=
 through by our supplier



Niki Foote
Head of Customer Marketing, Retentions and Relations
0149 152 2381  |  0800 840 6800
Fidelity-group.co.uk<https://www.fidelity-group.co.uk/>

[Trustpilot]    [IoT] <https://www.fidelity-group.co.uk/unlock-iot-connecti=
vity/>       [ChannelChampions] <https://www.fidelity-group.co.uk/channel-c=
hampions-2024/>

The information transmitted by this email is intended only for the person o=
r entity to which it is addressed. This email may contain proprietary, busi=
ness-confidential, and/or privileged material. If you are not the intended =
recipient of this message, be aware that any use, review, retransmission, d=
istribution, reproduction or any action taken in reliance upon this message=
 is strictly prohibited. If you received this in error, please contact the =
sender and delete the material from all computers. No employee or agent is =
authorized to conclude or vary any binding agreement on behalf of the compa=
ny with another party by email without explicit confirmation. Our company a=
ccepts no liability for the content of this email, or for the consequences =
of any actions taken on the basis of the information provided, unless that =
information is explicitly confirmed in writing.




[Fidelity Group Ltd.]

--_000_AM0PR07MB63068914671614C04E4E794DE0CA2AM0PR07MB6306eurp_
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<br>
</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
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SARAH HARVEY LIMITED<br>
Warwickshire CV8 2LG<br>
Rural Innovation Centre Avenue<br>
15 Stoneleigh Park<br>
Kenilworth<br>
Warwickshire<br>
CV8 2LG</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
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06/03/2025</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Dear <span style=3D"font-weight: 500;">Mr Bob Home</span></div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
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The minimum contract period for the following services ends on 08/04/2025:<=
/div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
You currently pay =A366.51 per month for these services, after 08/04/2025 y=
ou will pay =A379.81 if you choose to let your contract lapse into a positi=
on of monthly roll-over.</div>
<table class=3D"elementToProof" style=3D"box-sizing: border-box; border-col=
lapse: collapse; border-spacing: 0px;">
<tbody>
<tr>
<td style=3D"width: 2.5px; height: 49.8125px;"></td>
<td style=3D"width: 71.1094px; height: 49.8125px;"></td>
<td style=3D"width: 3px; height: 49.8125px;"></td>
<td style=3D"width: 169.359px; height: 49.8125px;"></td>
<td style=3D"width: 165.766px; height: 49.8125px;">
<div style=3D"margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Apto=
s_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-s=
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<b>Current Contract Details</b> </div>
</td>
</tr>
<tr>
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<th style=3D"width: 71.1094px; height: 50.3125px; border-width: 1px; border=
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<div style=3D"margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Apto=
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Product</div>
</th>
<th style=3D"width: 3px; height: 50.3125px; border-width: 1px; border-style=
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</th>
<th style=3D"width: 169.359px; height: 50.3125px; border-width: 1px; border=
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<div style=3D"margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Apto=
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Description</div>
</th>
<th style=3D"width: 165.766px; height: 50.3125px; border-width: 1px; border=
-style: solid; border-color: black;">
<div style=3D"margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Apto=
s_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-s=
ize: 11pt; color: rgb(0, 0, 0);">
Quantity</div>
</th>
</tr>
<tr>
<td style=3D"width: 2.5px; height: 50.3125px;"></td>
<td style=3D"width: 71.1094px; height: 50.3125px; border-width: 1px; border=
-style: solid; border-color: black;">
<div style=3D"margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Apto=
s_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-s=
ize: 11pt; color: rgb(0, 0, 0);">
VoIP rental</div>
</td>
<td style=3D"width: 3px; height: 50.3125px; border-width: 1px; border-style=
: solid; border-color: black;">
</td>
<td style=3D"width: 169.359px; height: 50.3125px; border-width: 1px; border=
-style: solid; border-color: black;">
<div style=3D"margin-top: 1em; margin-bottom: 1em; font-family: Aptos, Apto=
s_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-s=
ize: 11pt; color: rgb(0, 0, 0);">
Horizon Licence Rental (R)</div>
</td>
<td style=3D"width: 165.766px; height: 50.3125px; text-align: center; borde=
r-width: 1px; border-style: solid; border-color: black;">
<div style=3D"text-align: center; margin-top: 1em; margin-bottom: 1em; font=
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4</div>
</td>
</tr>
</tbody>
</table>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Now that your contract is ending you could:</div>
<ul>
<li style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, C=
alibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<div style=3D"margin-top: 1em; margin-bottom: 1em;">Keep your existing serv=
ice for =A379.81 per month on a monthly rolling basis;</div>
</li><li style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontServi=
ce, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<div style=3D"margin-top: 1em; margin-bottom: 1em;">Retain your existing se=
rvices and sign up to a new 12-month contract with us; (see best offers bel=
ow)</div>
</li><li style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontServi=
ce, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<div style=3D"margin-top: 1em; margin-bottom: 1em;">Switch to a different p=
rovider.</div>
</li></ul>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Remember, you may be able to get a better deal as a new customer with anoth=
er provider. If you want to cancel your service or switch to a different pr=
ovider, you will need to let us know at least 30 days in advance. You will =
not pay any cancellation fees to
 do this if your services end after 08/04/2025. To cancel your services or =
discuss your options please get in touch by email at customerservice@fideli=
ty-group.co.uk or by calling us on 0800 1244504.</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
A summary of the changes that will apply from 01/05/2025 is outlined below,=
 so please respond to me with your preferred course of action.</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Current deal: =A366.51</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
New deal: =A379.81&nbsp; on a 30-day monthly rolling contract&nbsp;</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
New 12 month contract deal: =A366.51<br>
<br>
</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Thinking about signing a new contract? (Ofcom, the communications regulator=
, requires us to tell you about these additional tariffs we are able to off=
er to help you decide what to do about your services).</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<br>
Option 1: take any additional services with us in the next 60 days and rece=
ive a 10% discount over the following 3 months. Let us quote your business =
energy by sending us a copy of your latest bill. We have mobile sims and ph=
one options now available https://www.fidelity-group.co.uk/mobile-services/=
</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Yours sincerely</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
&nbsp;</div>
<div class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;=
 font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helv=
etica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
Niki Foote<br>
Head of Customer Retention Team<br>
<br>
<i>**Any pricing quoted here is subject to price increases subsequently pas=
sed through by our supplier</i></div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div id=3D"Signature" class=3D"elementToProof">
<table id=3D"x_table_0" cellspacing=3D"0" cellpadding=3D"0" style=3D"text-a=
lign: left; border-width: initial; border-style: none; border-color: rgb(25=
5, 255, 255); width: 624px; max-width: 624px; color: rgb(0, 0, 0); box-sizi=
ng: border-box; border-collapse: collapse; border-spacing: 0px;">
<tbody>
<tr>
<td colspan=3D"3" style=3D"width: 654px; height: 122px; text-align: left; b=
order-width: initial; border-style: none; border-color: rgb(255, 255, 255);=
 color: rgb(85, 85, 85); min-width: 5px;">
<p style=3D"text-align: left; margin-top: 0px; margin-bottom: 10px; margin-=
left: 20px;">
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 20pt; color: rgb(207, 21, 43);"=
><b>Niki Foote</b></span><span style=3D"font-family: Aptos, Aptos_EmbeddedF=
ont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 13px;"=
><br>
Head of Customer Marketing, Retentions and Relations<br>
</span><span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontS=
ervice, Calibri, Helvetica, sans-serif; font-size: 10pt; color: rgb(85, 85,=
 85);">0149 152 2381</span><span style=3D"font-family: Aptos, Aptos_Embedde=
dFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 13px=
;">&nbsp;
 | &nbsp;</span><span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Apto=
s_MSFontService, Calibri, Helvetica, sans-serif; font-size: 10pt; color: rg=
b(85, 85, 85);">0800 840 6800</span><span style=3D"font-family: Aptos, Apto=
s_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-s=
ize: 13px;"><br>
</span><span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontS=
ervice, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(207, 21=
, 43);"><b><a href=3D"https://www.fidelity-group.co.uk/" id=3D"OWAdbeb032a-=
197e-f29e-df51-13ae73fa2553" class=3D"x_OWAAutoLink" title=3D"https://www.f=
idelity-group.co.uk/" data-linkindex=3D"0" data-auth=3D"NotApplicable" styl=
e=3D"color: rgb(207, 21, 43); text-decoration: none; margin: 0px;">Fidelity=
-group.co.uk</a></b></span></p>
</td>
</tr>
<tr>
<td style=3D"width: 133px; height: 92px; text-align: left; border-width: in=
itial; border-style: none; border-color: rgb(255, 255, 255); min-width: 5px=
;">
<span style=3D"font-family: &quot;Times New Roman&quot;; font-size: 12pt; c=
olor: rgb(0, 0, 0);"><img alt=3D"Trustpilot" style=3D"max-width: inherit; m=
argin: 0px 5px; display: inline-block; float: none;" src=3D"https://fidelit=
y-group.co.uk/wp-content/uploads/2025/01/20250107_trustpilot.png"></span></=
td>
<td style=3D"width: 388px; height: 92px; text-align: left; border-width: in=
itial; border-style: none; border-color: rgb(255, 255, 255); min-width: 5px=
;">
<span style=3D"font-family: &quot;Times New Roman&quot;; font-size: 12pt; c=
olor: rgb(0, 0, 0);"><a href=3D"https://www.fidelity-group.co.uk/unlock-iot=
-connectivity/" id=3D"OWAf7ad22c5-7902-d623-ee13-05514b3b839d" class=3D"x_O=
WAAutoLink" title=3D"https://www.fidelity-group.co.uk/unlock-iot-connectivi=
ty/" data-linkindex=3D"1" data-auth=3D"NotApplicable" style=3D"margin: 0px;=
"><img alt=3D"IoT" style=3D"max-width: inherit; margin: 0px 5px; display: i=
nline-block; float: none;" src=3D"https://fidelity-group.co.uk/wp-content/u=
ploads/2025/01/20250107_iot.png"></a></span></td>
<td style=3D"width: 133px; height: 92px; text-align: left; border-width: in=
itial; border-style: none; border-color: rgb(255, 255, 255); min-width: 5px=
;">
<span style=3D"font-family: &quot;Times New Roman&quot;; font-size: 12pt; c=
olor: rgb(0, 0, 0);"><a href=3D"https://www.fidelity-group.co.uk/channel-ch=
ampions-2024/" id=3D"OWA38b1489d-63e0-5039-829e-7b37170a3d39" class=3D"x_OW=
AAutoLink" title=3D"https://www.fidelity-group.co.uk/channel-champions-2024=
/" data-linkindex=3D"2" data-auth=3D"NotApplicable" style=3D"margin: 0px;">=
<img alt=3D"ChannelChampions" style=3D"max-width: inherit; margin: 0px 5px;=
 display: inline-block; float: none;" src=3D"https://fidelity-group.co.uk/w=
p-content/uploads/2025/01/20250107_channelchampions.png"></a></span></td>
</tr>
<tr>
<td colspan=3D"3" style=3D"width: 654px; height: 125.656px; text-align: lef=
t; border-width: initial; border-style: none; border-color: rgb(255, 255, 2=
55); min-width: 5px;">
<p style=3D"text-align: left; margin-top: 0px; margin-bottom: 10px; margin-=
left: 20px; font-size: 8pt;">
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0);">The information tran=
smitted by this email is intended only for the person or entity to which it=
 is addressed. This email may contain
 proprietary, business-confidential, and/or privileged material. If you are=
 not the intended recipient of this message, be aware that any use, review,=
 retransmission, distribution, reproduction or any action taken in reliance=
 upon this message is strictly prohibited.
 If you received this in error, please contact the sender and delete the ma=
terial from all computers. No employee or agent is authorized to conclude o=
r vary any binding agreement on behalf of the company with another party by=
 email without explicit confirmation.
 Our company accepts no liability for the content of this email, or for the=
 consequences of any actions taken on the basis of the information provided=
, unless that information is explicitly confirmed in writing.</span></p>
</td>
</tr>
</tbody>
</table>
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Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<br>
</div>
<p style=3D"margin: 0cm; font-family: Aptos, sans-serif; font-size: 12pt;">=
&nbsp;</p>
</div>
<br>
<img alt=3D"Fidelity Group Ltd." src=3D"https://fidelity.custservice.co/img=
/FidelitySig.png">
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