File: D:/hMailServer/Data/sarahharvey.com/bob/24/{2453CDEB-113E-4881-B5F7-878F1695742D}.eml
From: <bob@sarahharvey.com>
To: "'Allmas from E.ON Next'" <allmas.ahmad@eon-next.intercom-mail.com>
References: <b7e84f4e8f098f1487487f4ec1101ce7fc69c224@intercom> <EACD5F46-FED4-4878-9D58-AAC4D144950E@sarahharvey.com> <0c706f18-89d3c75b-1620057587-159687100533214@eon-next.intercom-mail-210.com>
In-Reply-To: <0c706f18-89d3c75b-1620057587-159687100533214@eon-next.intercom-mail-210.com>
Subject: RE: eon accounts
Date: Mon, 3 May 2021 17:28:55 +0100
Message-ID: <aca701dadb78$7a5e2680$6f1a7380$@sarahharvey.com>
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Yes please
From: Allmas from E.ON Next <allmas.ahmad@eon-next.intercom-mail.com>
Sent: 03 May 2021 17:00
To: bob@sarahharvey.com
Subject: Re: eon accounts
<https://eon-next.intercom-mail.com/q/cmAuyNno5aCFDGY-v1TEog~~/AAAAAQA~/RgRicqL0PVcIaW50ZXJjb21CCmCL9B2QYA4axwlSE2JvYkBzYXJhaGhhcnZleS5jb21YBAADa0g~>
Hi,
Thank you for your email would you like me to pass both accounts over to the
renewals team so they can offer you different tarrifs.
Kind regards
Allmas
Allmas from E.ON Next
_____
Powered by
<https://www.intercom.com/intercom-link?company=E.ON+Next&solution=customer-support>
Intercom
On Mon, May 3, 2021 at 04:45 PM, " <mailto:bob@sarahharvey.com>
bob@sarahharvey.com" < <mailto:bob@sarahharvey.com> bob@sarahharvey.com>
wrote:
Same address as the first account
I need someone to talk to me about a better rate as the one I’m on is awful
On Mon, May 3, 2021 at 11:51 AM, "Allmas Ahmad" <
<mailto:allmas.ahmad@eon-next.intercom-mail.com>
allmas.ahmad@eon-next.intercom-mail.com> wrote:
Hi,
Thank you for your email, so the first account number you don't seem to owe
anything and there is not a late payment fee charge either and the second
does not show on the system do you have the full supply address for this
account so I can allocate this. regarding the first account you are on the
<https://support.eonnext-kraken.energy/accounts/A-0895EF2A/#/agreements/1554490>
Your Business Flexible (21st Jan 2021 - 21st Jan 2022).
Kind regards
Allmas
On Fri, Apr 30, 2021 at 12:30 PM, " <mailto:bob@sarahharvey.com>
bob@sarahharvey.com" < <mailto:bob@sarahharvey.com> bob@sarahharvey.com>
wrote:
Apparently we have recently changed over to Eon from Npwer.
We have two accounts and I’m totally confused on how much I owe. I’ve now
had an email threatening breach of contract. Yet I don’t have a contract
with you. Plus a £40 extra charge.
After navigating your terrible web portal I am still none the wiser as to
how much I owe and considering my building has been closed for a year it
shouldn’t be much.
I put actual readings last week which still don’t seem to be reflected in
your billing.
I’m on a flexible contract that no one has discussed with me as I was told
by Npower that I would be contacted after the changeover to discuss tariffs.
The account number that you have given me are:
A-79C76F07
A-0895EF28
Can someone contact me to discuss please.
Thank you.
07887726814
Bob Home
Sarah Harvey Limited
37 Chandos Street
Leamington Spa
Warwickshire
CV32 4RL
Tel: +0044(0)01926450545
Mobile:+44(0)7887726814
We respect our clients' privacy. Your personal details will not be shared
with third parties as per Sarah Harvey GDPR policy. By submitting your
details you consent to being contacted by Sarah Harvey Limited by telephone
and email for this and similar positions. Please see our website for further
GDPR information at <http://www.sarahharvey.com> www.sarahharvey.com.
___________________________ Disclaimer Notice ____________________
This message and any attachments are confidential and should only
be read by those to whom they are addressed. If you are not the
intended recipient, please contact us, delete the message from your
computer and destroy any copies. Any distribution or copying without
our prior permission is prohibited.
Internet communications are not always secure and therefore the
E.ON Group does not accept legal responsibility for this message.
The recipient is responsible for verifying its authenticity before
acting on the contents. Any views or opinions presented are solely
those of the author and do not necessarily
represent those of the E.ON Group.
E.ON Next Energy Limited : Registered in England and Wales No. 03782443
Registered Address : Westwood Way, Westwood Business Park, Coventry, CV4
8LG.
<https://eon-next.intercom-mail.com/via/o?h=86329c8c4f692942fedb683f78cb482cbfa58b95-pvifqult_159687100533214_8961611589>
<https://eon-next.intercom-mail.com/q/VwxpOOY1HTcJPAGTjXUjIQ~~/AAAAAQA~/RgRicqL0PlcIaW50ZXJjb21CCmCL9B2QYA4axwlSE2JvYkBzYXJhaGhhcnZleS5jb21YBAADa0g~>
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</o:shapelayout></xml><![endif]--></head><body bgcolor=3Dwhite =
lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Yes =
please<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Allmas from E.ON Next =
<allmas.ahmad@eon-next.intercom-mail.com> <br><b>Sent:</b> 03 May =
2021 17:00<br><b>To:</b> bob@sarahharvey.com<br><b>Subject:</b> Re: eon =
accounts<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'font-size:1.0pt'><img width=3D1 height=3D1 =
style=3D'width:.0083in;height:.0083in' id=3D"_x0000_i1029" =
src=3D"https://eon-next.intercom-mail.com/q/cmAuyNno5aCFDGY-v1TEog~~/AAAA=
AQA~/RgRicqL0PVcIaW50ZXJjb21CCmCL9B2QYA4axwlSE2JvYkBzYXJhaGhhcnZleS5jb21Y=
BAADa0g~"></span><span =
style=3D'font-size:1.0pt'><o:p></o:p></span></p></div><div =
align=3Dcenter><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing: =
0'><tr><td style=3D'padding:0cm 0cm 0cm 0cm'><div><p class=3Dno-margin1 =
style=3D'line-height:15.0pt;min-height: 15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#222222'>Hi,<o:p></o:p>=
</span></p><p class=3Dno-margin1 style=3D'line-height:15.0pt;min-height: =
15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#222222'>Thank you for =
your email would you like me to pass both accounts over to the renewals =
team so they can offer you different tarrifs.<o:p></o:p></span></p><p =
class=3Dno-margin1 style=3D'line-height:15.0pt;min-height: 15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#222222'>Kind regards =
<o:p></o:p></span></p><p class=3Dno-margin1 =
style=3D'line-height:15.0pt;min-height: 15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#222222'>Allmas =
<o:p></o:p></span></p></div></td></tr><tr><td style=3D'padding:0cm 0cm =
0cm 0cm'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 style=3D'border-collapse:collapse;border-spacing: 0'><tr =
style=3D'height:14.4pt'><td style=3D'padding:0cm 0cm 0cm =
0cm;height:14.4pt'></td></tr><tr><td style=3D'padding:0cm 0cm 0cm =
0cm'><p class=3DMsoNormal><strong><span =
style=3D'font-family:"Helvetica",sans-serif;color:black'>Allmas</span></s=
trong><span style=3D'font-family:"Helvetica",sans-serif'> <span =
class=3Ddarktext1>from E.ON Next</span> =
<o:p></o:p></span></p></td></tr></table></td></tr><tr =
style=3D'height:9.6pt'><td style=3D'padding:0cm 0cm 0cm =
0cm;height:9.6pt'></td></tr><tr><td style=3D'padding:0cm 0cm 0cm =
0cm'><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><span =
style=3D'font-family:"Helvetica",sans-serif'><hr size=3D1 width=3D"100%" =
noshade style=3D'color:#F0F0F0' =
align=3Dcenter></span></div></td></tr><tr><td style=3D'padding:0cm 0cm =
0cm 0cm'><table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0 align=3Dleft width=3D"100%" =
style=3D'width:100.0%;border-collapse:collapse;border-spacing: 0'><tr =
style=3D'height:9.0pt'><td style=3D'padding:0cm 0cm 0cm =
0cm;height:9.0pt'></td></tr><tr><td valign=3Dtop style=3D'padding:0cm =
0cm 0cm 0cm' id=3D"powered_by_badge"><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#8C8C8=
C'>Powered by <a =
href=3D"https://www.intercom.com/intercom-link?company=3DE.ON+Next&so=
lution=3Dcustomer-support"><strong><span =
style=3D'font-family:"Helvetica",sans-serif;color:#8C8C8C;text-decoration=
:none'>Intercom</span></strong></a> =
<o:p></o:p></span></p></td></tr></table></td></tr><tr =
style=3D'height:21.0pt'><td style=3D'padding:0cm 0cm 0cm =
0cm;height:21.0pt'></td></tr><tr><td style=3D'padding:0cm 0cm 0cm =
0cm'><div><div><p class=3DMsoNormal style=3D'line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>On Mon, May =
3, 2021 at 04:45 PM, "<a href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'border:none'><span =
style=3D'border:none'>bob@sarahharvey.com</span></span></a>" <<a =
href=3D"mailto:bob@sarahharvey.com"><span style=3D'border:none'><span =
style=3D'border:none'>bob@sarahharvey.com</span></span></a>> wrote: =
<o:p></o:p></span></p><blockquote style=3D'border:none;border-left:solid =
#CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Same address =
as the first account<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>I need =
someone to talk to me about a better rate as the one I=E2=80=99m on is =
awful<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>On Mon, May =
3, 2021 at 11:51 AM, "Allmas Ahmad" <<a =
href=3D"mailto:allmas.ahmad@eon-next.intercom-mail.com"><span =
style=3D'border:none'><span =
style=3D'border:none'>allmas.ahmad@eon-next.intercom-<span =
style=3D'border:none'>mail.com</span></span></span></a>> wrote: =
<o:p></o:p></span></p><blockquote style=3D'border:none;border-left:solid =
#CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p class=3Dno-margin1 =
style=3D'line-height:15.0pt;min-height: 15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Hi,<o:p></o:p>=
</span></p><p class=3Dno-margin1 style=3D'line-height:15.0pt;min-height: =
15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Thank you for =
your email, so the first account number you don't seem to owe anything =
and there is not a late payment fee charge either and the second does =
not show on the system do you have the full supply address for this =
account so I can allocate this. regarding the first account you are on =
the <b><a =
href=3D"https://support.eonnext-kraken.energy/accounts/A-0895EF2A/#/agree=
ments/1554490" target=3D"_blank"><span style=3D'color:#8C8C8C'>Your =
Business Flexible</span></a></b> (21st Jan 2021 - 21st Jan =
2022).<o:p></o:p></span></p><p class=3Dno-margin1 =
style=3D'line-height:15.0pt;min-height: 15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Kind regards =
<o:p></o:p></span></p><p class=3Dno-margin1 =
style=3D'line-height:15.0pt;min-height: 15px'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Allmas =
<o:p></o:p></span></p></div><div><p class=3DMsoNormal =
style=3D'line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>On Fri, Apr =
30, 2021 at 12:30 PM, "<a href=3D"mailto:bob@sarahharvey.com"><span =
style=3D'border:none'><span =
style=3D'border:none'>bob@sarahharvey.com</span></span></a>" <<a =
href=3D"mailto:bob@sarahharvey.com"><span style=3D'border:none'><span =
style=3D'border:none'>bob@sarahharvey.com</span></span></a>> wrote: =
<o:p></o:p></span></p><blockquote style=3D'border:none;border-left:solid =
#CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Apparently we =
have recently changed over to Eon from Npwer.<o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>We have two =
accounts and I=E2=80=99m totally confused on how much I owe. =
I=E2=80=99ve now had an email threatening breach of contract. Yet I =
don=E2=80=99t have a contract with you. Plus a =C2=A340 extra =
charge.<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>After =
navigating your terrible web portal I am still none the wiser as to how =
much I owe and considering my building has been closed for a year it =
shouldn=E2=80=99t be much.<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>I put actual =
readings last week which still don=E2=80=99t seem to be reflected in =
your billing. <o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>I=E2=80=99m =
on a flexible contract that no one has discussed with me as I was told =
by Npower that I would be contacted after the changeover to discuss =
tariffs.<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>The account =
number that you have given me are:<o:p></o:p></span></p><p =
class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>A-79C76F07 =
<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>A-0895EF28<o:p=
></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Can someone =
contact me to discuss please.<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Thank =
you.<o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>07887726814<o:=
p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:11.25pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'>Bob =
Home<br>Sarah Harvey Limited<br>37 Chandos Street<br>Leamington =
Spa<br>Warwickshire<br>CV32 4RL<br>Tel: =
+0044(0)01926450545<br>Mobile:+44(0)7887726814<br><br>We respect our =
clients' privacy. Your personal details will not be shared with third =
parties as per Sarah Harvey GDPR policy. By submitting your details you =
consent to being contacted by Sarah Harvey Limited by telephone and =
email for this and similar positions. Please see our website for further =
GDPR information at <a href=3D"http://www.sarahharvey.com" =
target=3D"_blank"><span =
style=3D'color:#8C8C8C'>www.sarahharvey.com</span></a>.<o:p></o:p></span>=
</p><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:15.0pt'><span =
style=3D'font-family:"Helvetica",sans-serif;color:#500050'><br>__________=
_________________ Disclaimer Notice ____________________<br>This message =
and any attachments are confidential and should only<br>be read by those =
to whom they are addressed. If you are not the<br>intended recipient, =
please contact us, delete the message from your<br>computer and destroy =
any copies. Any distribution or copying without<br>our prior permission =
is prohibited.<br><br>Internet communications are not always secure and =
therefore the<br>E.ON Group does not accept legal responsibility for =
this message.<br>The recipient is responsible for verifying its =
authenticity before<br>acting on the contents. Any views or opinions =
presented are solely<br>those of the author and do not =
necessarily<br>represent those of the E.ON Group.<br><br>E.ON Next =
Energy Limited : Registered in England and Wales No. =
03782443<br><br>Registered Address : Westwood Way, Westwood Business =
Park, Coventry, CV4 =
8LG.<o:p></o:p></span></p></div></blockquote></div></blockquote></div></b=
lockquote></div></div></td></tr></table></div><p class=3DMsoNormal><img =
border=3D0 width=3D1 height=3D1 style=3D'width:.0083in;height:.0083in' =
id=3D"_x0000_i1028" =
src=3D"https://eon-next.intercom-mail.com/via/o?h=3D86329c8c4f692942fedb6=
83f78cb482cbfa58b95-pvifqult_159687100533214_8961611589" =
alt=3Dintercom><img border=3D0 width=3D1 height=3D1 =
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