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File: D:/hMailServer/Data/sarahharvey.com/bob/21/{21D557CE-1850-4125-B9FF-A79569A6FD1F}.eml
Reply-To: <no-reply@companieshouse.gov.uk>
From: "Companies House" <companies.house@notifications.service.gov.uk>
To: <bob@sarahharvey.com>
Subject: Important information about your Companies House account
Date: Tue, 17 Mar 2026 14:15:35 -0000
Message-ID: <0102019cfc26ed9c-862d5a13-08f2-4509-9da1-825fff1b3965-000000@eu-west-1.amazonses.com>
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This is an official email from Companies House, sent to all registered email 
addresses, and is relevant to all companies registered in the UK. If you’re 
a third-party agent who has received this email on behalf of a company, 
please read and forward this me…




  <https://static-logos.notifications.service.gov.uk/aca61a35-b859-49da-b622-ffcb6ce6bae9-companies-house-stacked.png>





This is an official email from Companies House, sent to all registered email 
addresses, and is relevant to all companies registered in the UK. If you’re 
a third-party agent who has received this email on behalf of a company, 
please read and forward this message to the company director(s) of all 
companies you work with.

  _____

We are writing to let you know about an issue that affected our WebFiling 
service 
<https://www.gov.uk/government/news/update-on-companies-house-webfiling-security-issue> 
, and to explain what you should do next. This advice is relevant to all 
companies, whether or not you use the WebFiling service to file.

On Friday 13 March, we identified an issue with WebFiling. We took the 
service offline at 1:30pm that day while we investigated and fixed the 
problem. WebFiling has been independently tested and has been back online 
since 9am on Monday 16 March.

The issue arose from a system update in October 2025 and was not the result 
of a malicious attempt to attack our systems. It is not a cyber-attack. The 
issue could only have been exploited by a logged-in user performing a 
specific set of actions. Our investigation found that it was technically 
possible for a logged-in registered user to:

1. See certain data not normally published on the public register:


*	the day of the date of birth for directors and PSCs
*	residential address for directors and PSCs
*	company registered email address

2. File updates to any information without consent. For example, new 
accounts or changes of director.

We want to reassure you that:


*	You do not need to reset your WebFiling password.
*	No identity verification data, such as passport information or personal 
codes, was accessed.
*	No existing filed documents could have been altered.
*	If you have applied to protect your personal details under the Companies 
Act 2006, your information was not affected by this issue.

  _____


What you should do now


We are contacting you proactively on a precautionary basis to make you aware 
of this issue.

At this stage, we have no confirmed reports of any data having been accessed 
or changed without permission, and we believe the issue could not have been 
used to extract data in large volumes.

However, as a precaution, please check your registered details and filing 
history to make sure everything looks correct. You can do this in WebFiling 
<https://idam-ui.company-information.service.gov.uk/>  and on the Find and 
update company information service. 
<https://find-and-update.company-information.service.gov.uk/>

If anything seems incorrect or unexpected, please contact us on 
enquiries@companieshouse.gov.uk <mailto:enquiries%40companieshouse.gov.uk> 
using ‘WebFiling issue’ in the subject heading. Please include as much 
detail as you can about your concern, including your company name and 
number. The more information you can give us to support our investigation – 
the easier it will be to resolve the issue for you.

  _____


Further recommendations


We also recommend signing up to our free Follow service 
<https://find-and-update.company-information.service.gov.uk/> . Follow sends 
you an instant email alert whenever a document is filed with us for any 
company you choose to follow – including your own. It’s a simple way to stay 
informed and spot anything unexpected as soon as it happens. You can sign up 
through the Find and update company information service 
<https://find-and-update.company-information.service.gov.uk/>  and then 
select ‘Follow this company’ on your company’s page.

  _____


Next steps


We have reported this incident to the Information Commissioner’s Office 
(ICO). We are analysing our data, and if we find evidence that anyone has 
accessed or changed another company’s details without authorisation, we will 
take firm action.

We will keep you updated as our investigation progresses.

  _____


An apology


We recognise that this incident may have caused concern, and we are sorry 
for that. Companies House takes its responsibility to protect your data 
extremely seriously, and we are committed to doing everything we can to 
support those affected and to maintaining your trust in our services.

  _____

You’ve received this email because you provided this registered email 
address to Companies House. You cannot unsubscribe from emails to the 
registered email address as this is a legal requirement under the Companies 
Act 2006. We will only use this email address to communicate about your 
company. The registered email address will not appear on the public 
register.

To change the company’s registered email address, go to: 
find-and-update.company-information.service.gov.uk/registered-email-address  
<https://find-and-update.company-information.service.gov.uk/registered-email-address>

This is a no-reply email. If you need to contact us because you did not 
provide this email address as a registered email address, please email 
enquiries@companieshouse.gov.uk <mailto:enquiries%40companieshouse.gov.uk> .






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hidden>This is an official email from Companies House, sent to all =
registered email addresses, and is relevant to all companies registered =
in the UK. If you=E2=80=99re a third-party agent who has received this =
email on behalf of a company, please read and forward this =
me=E2=80=A6</span>



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        <p style=3D"Margin: 0 0 20px 0; font-size: 19px; line-height: =
25px; color: #0B0C0C;">This is an official email from Companies House, =
sent to all registered email addresses, and is relevant to all companies =
registered in the UK. If you=E2=80=99re a third-party agent who has =
received this email on behalf of a company, please read and forward this =
message to the company director(s) of all companies you work with. =
</p><hr style=3D"border: 0; height: 1px; background: #B1B4B6; Margin: =
30px 0 30px 0;"><p style=3D"Margin: 0 0 20px 0; font-size: 19px; =
line-height: 25px; color: #0B0C0C;">We are writing to let you know about =
<a style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"https://www.gov.uk/government/news/update-on-companies-house-webf=
iling-security-issue">an issue that affected our WebFiling service</a>, =
and to explain what you should do next. This advice is relevant to all =
companies, whether or not you use the WebFiling service to file.</p><p =
style=3D"Margin: 0 0 20px 0; font-size: 19px; line-height: 25px; color: =
#0B0C0C;">On Friday 13 March, we identified an issue with WebFiling. We =
took the service offline at 1:30pm that day while we investigated and =
fixed the problem. WebFiling has been independently tested and has been =
back online since 9am on Monday 16 March.</p><p style=3D"Margin: 0 0 =
20px 0; font-size: 19px; line-height: 25px; color: #0B0C0C;">The issue =
arose from a system update in October 2025 and was not the result of a =
malicious attempt to attack our systems. It is not a cyber-attack. The =
issue could only have been exploited by a logged-in user performing a =
specific set of actions. Our investigation found that it was technically =
possible for a logged-in registered user to: </p><p style=3D"Margin: 0 0 =
20px 0; font-size: 19px; line-height: 25px; color: #0B0C0C;">1. See =
certain data not normally published on the public register:</p><table =
role=3D"presentation" style=3D"padding: 0 0 20px 0;"><tr><td =
style=3D"font-family: Helvetica, Arial, sans-serif;"><ul =
style=3D"Margin: 0 0 0 20px; padding: 0; list-style-type: disc;"><li =
style=3D"Margin: 5px 0 5px; padding: 0 0 0 5px; font-size: =
19px;line-height: 25px; color: #0B0C0C;">the day of the date of birth =
for directors and PSCs</li><li style=3D"Margin: 5px 0 5px; padding: 0 0 =
0 5px; font-size: 19px;line-height: 25px; color: #0B0C0C;">residential =
address for directors and PSCs</li><li style=3D"Margin: 5px 0 5px; =
padding: 0 0 0 5px; font-size: 19px;line-height: 25px; color: =
#0B0C0C;">company registered email address</li></ul></td></tr></table><p =
style=3D"Margin: 0 0 20px 0; font-size: 19px; line-height: 25px; color: =
#0B0C0C;">2. File updates to any information without consent. For =
example, new accounts or changes of director.</p><p style=3D"Margin: 0 0 =
20px 0; font-size: 19px; line-height: 25px; color: #0B0C0C;">We want to =
reassure you that: </p><table role=3D"presentation" style=3D"padding: 0 =
0 20px 0;"><tr><td style=3D"font-family: Helvetica, Arial, =
sans-serif;"><ul style=3D"Margin: 0 0 0 20px; padding: 0; =
list-style-type: disc;"><li style=3D"Margin: 5px 0 5px; padding: 0 0 0 =
5px; font-size: 19px;line-height: 25px; color: #0B0C0C;">You do not need =
to reset your WebFiling password.</li><li style=3D"Margin: 5px 0 5px; =
padding: 0 0 0 5px; font-size: 19px;line-height: 25px; color: =
#0B0C0C;">No identity verification data, such as passport information or =
personal codes, was accessed.</li><li style=3D"Margin: 5px 0 5px; =
padding: 0 0 0 5px; font-size: 19px;line-height: 25px; color: =
#0B0C0C;">No existing filed documents could have been altered.</li><li =
style=3D"Margin: 5px 0 5px; padding: 0 0 0 5px; font-size: =
19px;line-height: 25px; color: #0B0C0C;">If you have applied to protect =
your personal details under the Companies Act 2006, your information was =
not affected by this issue.</li></ul></td></tr></table><hr =
style=3D"border: 0; height: 1px; background: #B1B4B6; Margin: 30px 0 =
30px 0;"><h2 style=3D"Margin: 0 0 15px 0; padding: 10px 0 0 0; =
font-size: 27px; line-height: 35px; font-weight: bold; color: =
#0B0C0C;">What you should do now</h2><p style=3D"Margin: 0 0 20px 0; =
font-size: 19px; line-height: 25px; color: #0B0C0C;">We are contacting =
you proactively on a precautionary basis to make you aware of this =
issue.   </p><div style=3D"Margin: 0 0 20px 0;"><blockquote =
style=3D"Margin: 0; border-left: 10px solid #B1B4B6;padding: 15px 0 =
0.1px 15px; font-size: 19px; line-height: 25px;"><p style=3D"Margin: 0 0 =
20px 0; font-size: 19px; line-height: 25px; color: #0B0C0C;">At this =
stage, we have no confirmed reports of any data having been accessed or =
changed without permission, and we believe the issue could not have been =
used to extract data in large volumes. </p></blockquote></div><p =
style=3D"Margin: 0 0 20px 0; font-size: 19px; line-height: 25px; color: =
#0B0C0C;">However, as a precaution, please check your registered details =
and filing history to make sure everything looks correct. You can do =
this in <a style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"https://idam-ui.company-information.service.gov.uk/">WebFiling</a=
> and on the <a style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"https://find-and-update.company-information.service.gov.uk/">Find=
 and update company information service.</a></p><p style=3D"Margin: 0 0 =
20px 0; font-size: 19px; line-height: 25px; color: #0B0C0C;">If anything =
seems incorrect or unexpected, please contact us on <a =
style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"mailto:enquiries%40companieshouse.gov.uk">enquiries@companieshous=
e.gov.uk</a> using =E2=80=98WebFiling issue=E2=80=99 in the subject =
heading. Please include as much detail as you can about your concern, =
including your company name and number. The more information you can =
give us to support our investigation =E2=80=93 the easier it will be to =
resolve the issue for you.   </p><hr style=3D"border: 0; height: 1px; =
background: #B1B4B6; Margin: 30px 0 30px 0;"><h2 style=3D"Margin: 0 0 =
15px 0; padding: 10px 0 0 0; font-size: 27px; line-height: 35px; =
font-weight: bold; color: #0B0C0C;">Further recommendations</h2><p =
style=3D"Margin: 0 0 20px 0; font-size: 19px; line-height: 25px; color: =
#0B0C0C;">We also recommend signing up to our free <a =
style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"https://find-and-update.company-information.service.gov.uk/">Foll=
ow service</a>. Follow sends you an instant email alert whenever a =
document is filed with us for any company you choose to follow =E2=80=93 =
including your own. It=E2=80=99s a simple way to stay informed and spot =
anything unexpected as soon as it happens. You can sign up through the =
<a style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"https://find-and-update.company-information.service.gov.uk/">Find=
 and update company information service</a> and then select =
=E2=80=98Follow this company=E2=80=99 on your company=E2=80=99s page. =
</p><hr style=3D"border: 0; height: 1px; background: #B1B4B6; Margin: =
30px 0 30px 0;"><h2 style=3D"Margin: 0 0 15px 0; padding: 10px 0 0 0; =
font-size: 27px; line-height: 35px; font-weight: bold; color: =
#0B0C0C;">Next steps</h2><p style=3D"Margin: 0 0 20px 0; font-size: =
19px; line-height: 25px; color: #0B0C0C;">We have reported this incident =
to the Information Commissioner=E2=80=99s Office (ICO). We are analysing =
our data, and if we find evidence that anyone has accessed or changed =
another company=E2=80=99s details without authorisation, we will take =
firm action. </p><p style=3D"Margin: 0 0 20px 0; font-size: 19px; =
line-height: 25px; color: #0B0C0C;">We will keep you updated as our =
investigation progresses.</p><hr style=3D"border: 0; height: 1px; =
background: #B1B4B6; Margin: 30px 0 30px 0;"><h2 style=3D"Margin: 0 0 =
15px 0; padding: 10px 0 0 0; font-size: 27px; line-height: 35px; =
font-weight: bold; color: #0B0C0C;">An apology</h2><p style=3D"Margin: 0 =
0 20px 0; font-size: 19px; line-height: 25px; color: #0B0C0C;">We =
recognise that this incident may have caused concern, and we are sorry =
for that. Companies House takes its responsibility to protect your data =
extremely seriously, and we are committed to doing everything we can to =
support those affected and to maintaining your trust in our services. =
</p><hr style=3D"border: 0; height: 1px; background: #B1B4B6; Margin: =
30px 0 30px 0;"><p style=3D"Margin: 0 0 20px 0; font-size: 19px; =
line-height: 25px; color: #0B0C0C;">You=E2=80=99ve received this email =
because you provided this registered email address to Companies House. =
You cannot unsubscribe from emails to the registered email address as =
this is a legal requirement under the Companies Act 2006. We will only =
use this email address to communicate about your company. The registered =
email address will not appear on the public register. </p><p =
style=3D"Margin: 0 0 20px 0; font-size: 19px; line-height: 25px; color: =
#0B0C0C;">To change the company=E2=80=99s registered email address, go =
to: <a style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"https://find-and-update.company-information.service.gov.uk/regist=
ered-email-address">find-and-update.company-information.service.gov.uk/re=
gistered-email-address=E2=80=AF</a></p><p style=3D"Margin: 0 0 20px 0; =
font-size: 19px; line-height: 25px; color: #0B0C0C;">This is a no-reply =
email. If you need to contact us because you did not provide this email =
address as a registered email address, please email <a =
style=3D"word-wrap: break-word; color: #1D70B8;" =
href=3D"mailto:enquiries%40companieshouse.gov.uk">enquiries@companieshous=
e.gov.uk</a>.</p>
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