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From: "Transport for London" <Transport_for_London@email.tfl.gov.uk>
To: <bob@sarahharvey.com>
Subject: What do you think about authenticator apps?
Date: Tue, 14 Jan 2025 19:36:42 -0000
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We'd like to hear your thoughts
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Dear Mr Home,
As a contactless and Oyster account user, we’d love to hear your thoughts on
the use of authenticator apps as a method to complete multi-factor
authentication (MFA) when you sign into your account. Your feedback will
help us understand how we can improve the user experience and enhance the
security features that we offer.
We’ve created a short 5-minute survey about your experience using
authenticator apps. Whether you're a regular user or are new to them, your
insights are invaluable.
<https://click.email.tfl.gov.uk/?qs=1f848512c0d6c805d59c7d509ec969d601e77e4dc068f5cfe6852ad305bacfed776cd219eea7b450c97999e41ee942d07a3c629de4fd394ca78584aae00bbbf1>
Start surveyYour responses are completely confidential, and please ensure that you do
not enter any personal details into the survey free-text fields.
Find out more about online accounts and the use of MFA
<https://click.email.tfl.gov.uk/?qs=1f848512c0d6c805f01920777a611be6574e0a545b97a18cd0bf40f4f5dac1e7452334ba5db0dab25ea4d96dc6a37bbd3cfc6d1f27b13ce6b50a6ebfe8f66f81>
.
The survey closes at midnight on Sunday 9 February.
Yours sincerely,
Customer Information Team
Transport for London
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<!--[if !mso]><!-- --><!--FALLBACK-->
<tr>
<td height=3D"0">
<div class=3D"em_hide_desktop" style=3D"width: 0px; overflow: =
hidden; display: none; max-height: 0px !important;">
<table width=3D"100%" align=3D"center" border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0">
=09
<tr>
<td align=3D"center" valign=3D"middle">
<label for=3D"em_drop"><img width=3D"30" height=3D"30" =
style=3D"padding-right: 20px; margin-top: 20px; margin-bottom: 20px; =
display: block; cursor: pointer;" alt=3D"Mobile menu Icon" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/35174=
786-3f4e-4b36-ac87-5b6a54a0787d.png" =
border=3D"0"></label></td></tr></table></div></td></tr><!--ENDFALLBACK-->=
<!--<![endif]--><tr>
<td align=3D"center">
<!--[if !mso]><!--><div class=3D"em_relative">
<div class=3D"link">
<input id=3D"em_drop" style=3D"display: none !important;" =
type=3D"checkbox"><div class=3D"inn" style=3D"margin-right: 0px; =
margin-left: 0px; z-index: 50;">
<!--<![endif]--><table width=3D"600" align=3D"center" =
class=3D"em_wrapper" border=3D"0" cellspacing=3D"0" cellpadding=3D"0">
=09
<tr style=3D"color: rgb(255, 255, 255);">
<td width=3D"32.5%" height=3D"45" align=3D"center" =
valign=3D"middle">
<b><a title=3D"Home" style=3D"color: rgb(255, 255, 255); =
text-decoration: none;" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c805dd4e508e1733=
11cbc36a71585abea552252c4b9e30102504d7b8afa33ce66692ad899dc4e89e3719ca5aa=
d516240c0097e88d4441d762f2e" data-linkto=3D"https://" =
>Home</a></b></td><td width=3D"32.5%" height=3D"45" align=3D"center" =
valign=3D"middle">
<b><a title=3D"Plan a journey" style=3D"color: rgb(255, =
255, 255); text-decoration: none;" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c80532d8e950eac1=
207cb115dbccbbac02b52772920e2bd2d3b96a4025c2c5c209650c5b0e524468be335975e=
f323fbe2a3f7e2e389ccb998f00" data-linkto=3D"https://" >Plan a =
journey</a></b></td><td width=3D"32.5%" height=3D"45" align=3D"center" =
valign=3D"middle">
<b><a title=3D"Status updates" style=3D"color: rgb(255, =
255, 255); text-decoration: none;" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c80575c651e6d107=
9e0d41444ab506f3e94ab69b0ae7c888691d406f8e334fcb9b8ce907662c6a547681c7820=
796276a87e13beb55db2140fef8" data-linkto=3D"https://" >Status =
updates</a></b></td></tr></table><!--[if =
!mso]><!--></div></div></div><!--<![endif]--></td></tr></table></td></tr>=
</table><div class=3D"em_hide" style=3D"font: 0px/normal courier; color: =
rgb(255, 255, 255); display: none; white-space: nowrap; =
font-size-adjust: none; font-stretch: normal;">
</div><!-- end main menu --></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start image =
module --><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"image-holder" width=3D"600">
=09
<tr>
<td align=3D"center" style=3D"padding-bottom: 0px; background-color: =
#ffffff;">
<img alt=3D"Photo of a bank card being tapped on a yellow TfL Oyster =
card reader" border=3D"0" class=3D"tlf-image" data-assetid=3D"4798" =
hspace=3D"0" =
src=3D"https://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/1/f7f8=
250d-6462-49b6-891a-8374265d279a.gif" style=3D"padding: 0px; display: =
block; text-align: center; height: auto; width: 100%;" vspace=3D"0" =
width=3D"600"></td></tr></table><!-- end image module =
--></td></tr></table><table cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><table =
cellpadding=3D"0" cellspacing=3D"0" =
class=3D"stylingblock-content-wrapper" style=3D"min-width: 100%; " =
width=3D"100%" role=3D"presentation">
=20
<tr>
<td class=3D"stylingblock-content-wrapper camarker-inner">
<!-- start header footer module --><table align=3D"center" =
aria-hidden=3D"true" class=3D"header-logo" style=3D"padding:10px; =
background-color: #ffffff; border-bottom:1px solid #E0E0E0" =
width=3D"600" role=3D"presentation">
=20
</table> <!-- start header footer module --><table =
align=3D"center" aria-hidden=3D"true" class=3D"header-logo" =
style=3D"padding:10px; background-color: #ffffff; border-bottom:1px =
solid #E0E0E0" width=3D"600" role=3D"presentation">
=20
<tr>
<td width=3D"25">
</td><td align=3D"left" style=3D"padding-top: 20px; =
padding-bottom: 20px;" width=3D"400">
<h2 class=3D"h1-header" style=3D"font-weight: 500; font-size: =
28px; margin: 0px 10px 0 0; color: #000000;">
<span style=3D"font-size:38px;">Transport for =
London</span></h2></td><td align=3D"right" width=3D"70">
<img alt=3D"TfL logo" height=3D"57" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/1ce1e=
14f-72d9-4741-8dec-e8e2aff0d996.png" style=3D"width: 70px; height: 57px; =
max-width: 70px !important; padding: 0px; text-align: center;" =
width=3D"70"></td><td width=3D"25">
</td></tr></table><!-- end header footer module =
--></td></tr></table></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start =
paragraph module --><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"paragraph" =
role=3D"presentation" style=3D"background: rgb(255, 255, 255);" =
width=3D"600">
=09
<tr>
<td width=3D"25">
</td><td align=3D"left" class=3D"paragraph-text" =
style=3D"padding-top: 10px; padding-bottom: 15px; font-size: 16px;">
<p>
Dear Mr Home,<br>
<br>
As a contactless and Oyster account user, we’d love to hear =
your thoughts on the use of authenticator apps as a method to complete =
multi-factor authentication (MFA) when you sign into your account. Your =
feedback will help us understand how we can improve the user experience =
and enhance the security features that we offer.<br>
<br>
We’ve created a short 5-minute survey about your experience =
using authenticator apps. Whether you're a regular user or are new to =
them, your insights are invaluable.</p></td><td width=3D"25">
<!-- end paragraph module =
--></td></tr></table></td></tr></table><table cellpadding=3D"0" =
cellspacing=3D"0" width=3D"100%" role=3D"presentation" =
style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><table =
cellpadding=3D"0" cellspacing=3D"0" =
class=3D"stylingblock-content-wrapper" style=3D"min-width: 100%; " =
width=3D"100%">
=09
<tr>
<td class=3D"stylingblock-content-wrapper camarker-inner">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"paragraph" role=3D"presentation" =
style=3D"background: #ffffff;" width=3D"600">
=09
<tr>
<td class=3D"side-padding" width=3D"30">
</td><td align=3D"center" style=3D"padding: 26px 0 30px 0;">
<table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" style=3D"border-radius: 8px; =
background: #1D2EAF; color:#ffffff; border-collapse: separate; =
width:auto; height:40px;">
=09
<tr>
<td align=3D"center" =
style=3D"font-family:'johnston100-regular', arial, sans-serif; =
color:#ffffff; font-size:18px; line-height:26px; height:48px;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c805d59c7d509ec9=
69d601e77e4dc068f5cfe6852ad305bacfed776cd219eea7b450c97999e41ee942d07a3c6=
29de4fd394ca78584aae00bbbf1" =
style=3D"color:#ffffff;text-decoration:none;font-family:'johnston100-regu=
lar', arial, sans-serif; font-size:18px; line-height:26px; =
vertical-align: middle; letter-spacing: 1px; padding: 15px 35px; border: =
1px solid #1D2EAF; border-radius: 8px; display: block;" =
title=3D""><b><span>Start =
survey</span></b><!--{C}%3C!%2D%2D%7BC%7D%253C!%252D%252D%255Bif%2520mso%=
255D%253E%2526nbsp%253B%2526nbsp%253B%2526nbsp%253B%253C!%255Bendif%255D%=
252D%252D%253E%2D%2D%3E--></a></td></tr></table></td><td =
class=3D"side-padding" width=3D"30">
</td></tr></table></td></tr></table></td></tr></table><table =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation" =
style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start =
paragraph module --><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"paragraph" =
role=3D"presentation" style=3D"background: rgb(255, 255, 255);" =
width=3D"600">
=09
<tr>
<td width=3D"25">
</td><td align=3D"left" class=3D"paragraph-text" =
style=3D"padding-top: 10px; padding-bottom: 15px; font-size: 16px;">
<p>
Your responses are completely confidential, and please ensure that =
you do not enter any personal details into the survey free-text fields. =
<br>
<br>
Find out more about <a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c805f01920777a61=
1be6574e0a545b97a18cd0bf40f4f5dac1e7452334ba5db0dab25ea4d96dc6a37bbd3cfc6=
d1f27b13ce6b50a6ebfe8f66f81" =
style=3D"color:#0000FF;text-decoration:underline;" title=3D"online =
accounts and the use of MFA">online accounts and the use of MFA</a>.<br>
<br>
The survey closes at midnight on Sunday 9 February.<br>
<br>
Yours sincerely, <br>
<br>
Customer Information Team <br>
Transport for London </p></td><td width=3D"25">
<!-- end paragraph module --></td></tr></table></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"background-color: transparent; min-width: =
100%; " class=3D"slot-styling"><tr><td style=3D"padding: 0px; " =
class=3D"slot-styling camarker-inner"><table cellpadding=3D"0" =
cellspacing=3D"0" width=3D"100%" role=3D"presentation" =
style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start social =
footer module --><table align=3D"center" aria-hidden=3D"true" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"social-footer" =
width=3D"600">
=20
<tr>
<td align=3D"center" class=3D"content" style=3D"padding: 10px 25px; =
background-color: rgb(255, 255, 255);" width=3D"600">
<table style=3D"width: 100%;">
=20
<tr>
<td align=3D"right" class=3D"social-footer-logos" style=3D"width: =
20%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c80533ab364150f4=
3cbb3a14811b758f8444cb1db73d31a38ffe6d4a29826a61cb4c58f04bd027fa2e7f49a84=
0f4ff39b69ac208a4a2c67812f3" title=3D""><img alt=3D"Facebook" =
border=3D"0" height=3D"41" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/87566=
9ac-4275-42e6-a835-5ce3812d4798.png" style=3D"padding: 0px; width: 39px; =
height: 41px; text-align: center; margin-right: 10px;" =
width=3D"39"></a></td><td align=3D"center" class=3D"social-footer-logos" =
style=3D"width: 20%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c805c7526341ef29=
422113cf7bedf1c4960dc1ee1d77af2b409589c0e20578125588a86cfc1dd4b7b62fb9602=
b443ecdbc458bc822c8bcb51840" title=3D""><img alt=3D"Twitter" =
border=3D"0" height=3D"39" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/45026=
edf-6231-4c26-a74c-add5533cbf03.png" style=3D"margin: 20px; padding: 0px =
20px; width: 48px; height: 39px; text-align: center;" =
width=3D"48"></a></td><td align=3D"left;" class=3D"social-footer-logos" =
style=3D"width: 15%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c80511581f2f070a=
6016644abda4b49324c7771494f68e6daf894b72c478ac0cdec6e96cb443e42f31f3d8ccb=
6785ff1e62f6480697ed9720336" title=3D""><img alt=3D"instagram" =
border=3D"0" height=3D"43" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/5de7b=
587-3023-4600-a614-b20252ff05ad.png" style=3D"padding: 0px; width: 43px; =
height: 43px; text-align: center; margin-left: 10px;" =
width=3D"43"></a></td><td align=3D"left;" class=3D"social-footer-logos" =
style=3D"width: 20%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c805e27d6e983e27=
527c064c34d98cd5be9a2304715770a0bf75e1855f55df087eda14a8bffb2d238b6496a1e=
064fba4f4ba98c67956c7535e54" title=3D""><img alt=3D"tiktok" =
data-assetid=3D"332168" height=3D"43" =
src=3D"https://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/5a8a=
db00-5c6e-491b-965f-d986fc89b13d.gif" style=3D"padding: 0px; width: =
43px; height: 43px; margin-left: 25px;" =
width=3D"43"></a></td></tr></table></td></tr></table></td></tr></table><t=
able cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start logo =
--><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"logo-box" width=3D"600">
=20
<tr>
<td align=3D"center" class=3D"content logo" style=3D"padding-top: =
30px;padding-bottom: 30px; padding-left: 25px; padding-right: 25px; =
background-color: #ffffff; border-top:1px solid #E0E0E0; =
border-bottom:1px solid #E0E0E0" width=3D"100%">
<table aria-hidden=3D"true" style=3D"width: 100%; ">
=20
<tr>
<td align=3D"left;" class=3D"logos" style=3D"width: 33%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c805688c3925f04a=
20960e9cee08fbfad9a2ba1e6800419c0306b2242f3357a3c0c4c2edf633742ac10605758=
3d4be973e961c9a62e99756750e" title=3D""><img alt=3D"Mayor of London =
logo" border=3D"0" height=3D"13" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/7047b=
a2b-b1f6-401b-ab84-b31ad99849b1.png" style=3D"display:block; height: =
13px; width: 170px; padding: 0px; text-align: center;" =
width=3D"170"></a></td><td align=3D"right" class=3D"logos" =
style=3D"width: 33%;">
</td><td align=3D"right" class=3D"logos" style=3D"width: 33%;">
<a data-linkto=3D"https://" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c805fcbb8f1e661a=
64aee8283ed7bd22330dee7f23ac4805f75812653d6479e3fd3c175eb29393bb5d1de5633=
e1c09c9609472d2e2f5241c6fb8" title=3D""><img alt=3D"TfL logo" =
border=3D"0" height=3D"56" =
src=3D"http://image.email.tfl.gov.uk/lib/fe3e15707564047c731479/m/2/1ce1e=
14f-72d9-4741-8dec-e8e2aff0d996.png" style=3D"display:block; height: =
56px; width: 70px; padding: 0px; text-align: center;" =
width=3D"70"></a></td></tr></table></td></tr></table><!-- end logo =
--></td></tr></table></td></tr></table>
=20
<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- start TfL =
Footer --><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"tfl-footer" role=3D"presentation" =
width=3D"600">
=09
<tr>
<td align=3D"center" class=3D"content" style=3D"padding: 30px 25px; =
border-bottom-color: rgb(101, 117, 134); border-bottom-width: 2px; =
border-bottom-style: solid; background-color: rgb(63, 74, 85);" =
width=3D"600">
<p style=3D"text-align: left; color: rgb(255, 255, 255); font-size: =
14px;">
© Transport for London. These are our customer survey =
email updates. If you no longer wish to receive these emails, you can =
<u><u><a data-linkto=3D"other" =
href=3D"https://click.email.tfl.gov.uk/?qs=3D1f848512c0d6c8058c4ce6d0ab3b=
8aa8f097f1bffea612a9e6160e99d1f3835299de744be16b46da89f24e65647fa0af4d08a=
3eb07bfa8a9c215167d901595bb" =
style=3D"color:#FFFFFF;text-decoration:none;" target=3D"_blank" =
title=3D""><u>unsubscribe</u></a></u></u></p></td></tr></table><!-- end =
TfL Footer --></td></tr></table>
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</table>
</td>
</tr>
</table>
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src=3D"https://click.email.tfl.gov.uk/open.aspx?ffcb10-fe9515787065067d7c=
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