From: <bob@sarahharvey.com>
To: "'Niki Foote'" <Niki.Foote@fidelity-group.co.uk>
References: <6EC95855-CC5A-414F-A84C-E70ACCCE746B@sarahharvey.com> <AM0PR07MB63064B665DE97BFA04766516E0579@AM0PR07MB6306.eurprd07.prod.outlook.com>
In-Reply-To: <AM0PR07MB63064B665DE97BFA04766516E0579@AM0PR07MB6306.eurprd07.prod.outlook.com>
Subject: RE: Contract
Date: Fri, 30 Sep 2022 15:33:24 +0100
Message-ID: <10a2a01dadb7a$187c18d0$49744a70$@sarahharvey.com>
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Can you confirm when the contract is to start from and can you arrange for 
any paperwork details to be sent over.
Also can you send details of mobile app? And how its used we will need three 
of these.
Regards

-----Original Message-----
From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 29 September 2022 16:09
To: Bob Home <bob@sarahharvey.com>
Subject: RE: Contract

Hi Bob,

Hope this finds you well?

We have had several emails back and forth regarding cancelling your 
services, matching a competitor's prices, and then contract lengths, so I 
was unsure how to proceed.

The commercial team were supposed to contact you as you said you were not 
happy to take a minimum contract term of 12 months with a 90-day notice 
period. I cannot enter into commercial discussions of minimum contract 
terms, which is what you were not happy to commit to.

I am happy to send you a contract after the proposal I sent you for $14 per 
month per user x 3 for a minimum of 12 months with a 90-day notice period. 
There is no rollover period, as each contract for small companies now 
receives a mandatory letter 60 days before the end of the 12 month notice 
period, giving you 3 options to cancel, renew, or amend the contract. So you 
have choices to cancel after approx. Ten months effectively.

I look forward to hearing from you soonest.

Rgds
Niki

Please see the email quotation previously below :

From: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Sent: 09 September 2022 12:20
To: bob@sarahharvey.com
Subject: SARAH HARVEY LIMITED Horizon Quote
Importance: High

Dear Bob

Please find below a quote for your VoIP services. I can confirm the BB and 
FL services are in the process of cancellation after your request as your 
contract period was due for renewal.

3 x Horizon licences (including mobile app) - £14 per user per month
1 x main number 01926450545 - FOC


This is a list of the other DDI numbers you have currently, and you can 
decide which three you want to keep.
<image011.png>

I look forward to hearing from you with your decision.

If there is anything else I can help you with, please do not hesitate to 
contact me.



-----Original Message-----
From: Bob Home <bob@sarahharvey.com>
Sent: 26 September 2022 16:01
To: Niki Foote <Niki.Foote@fidelity-group.co.uk>
Subject: Contract

Re-contract again!
Could you please let me know when our contract is due to end as I have asked 
several times. Also can you send me a new contract  so I can decide based on 
the information I had given you if I wish to renew.
If you can’t do this can someone contact me that can. You said you were 
getting someone from the commercial department to contact me. That was two 
weeks ago.
I am out of office hours today but return tomorrow Regards Bob home Director 
Sarah harvey limited Contact 07887726814


Sent from my iPhone

[Fidelity Group Ltd.]