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  <div style=3D"font-size: 14px; line-height: 140%; text-align: left; =
word-wrap: break-word;">
    <p style=3D"font-size: 14px; line-height: =
140%;">Thank you for sending us your request at 11:50 AM on 12th September =
2024.</p>
<p style=3D"font-size: 14px; line-height: 140%;">=C2=A0</p>
<p style=3D"font-size: 14px; line-height: 140%;">We are sorry to hear that =
you are dissatisfied with the service received from Aptia.  <br /><br />We =
acknowledge your concerns and can confirm that we have registered your =
complaint on our system to review your situation and a colleague will be in=
 touch shortly with a response.<br /><br />If you have any further queries =
in the meantime, please submit them online at https://pensionuk.aptia-group=
.com/<br /><br />Kind regards<br /><br />Alex Humphreys</p>
<p style=3D"font-size: 14px; line-height: 140%;">=C2=A0</p>
<p style=3D"font-size: 14px; line-height: 140%;"><strong>Your feedback on =
our service is important to us, we would like to know what we do well and =
what we could do better. Please take a couple of minutes to complete our <a=
 rel=3D"noopener" href=3D"https://mercercx.qualtrics.=
com/jfe/form/SV_8IYBWVi08mV9tgW?FCTOD" target=3D"_blank">short survey</a>. =
Survey responses will be entered into a quarterly prize draw, and the =
winner will receive a retail voucher for =C2=A3100.</strong></p>
<p style=3D"font-size: 14px; line-height: 140%;">=C2=A0</p>
<p style=3D"font-size: 14px; line-height: 140%;"><strong>Please do not =
reply to this mail. If you require further assistance, please visit us at =
<a rel=3D"noopener" href=3D"https://pensionuk.aptia-group.com/aptia" =
target=3D"_blank">Contact Aptia Pensions</a></strong></p>
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          <span>&#160;</span>
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transparent;"><!--<![endif]-->
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24px;font-family:helvetica,sans-serif;" align=3D"left">
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align=3D"left">
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      <img align=3D"left" border=3D"0" =
src=3D"https://be.main.cma.prd.mercer.ext.prd.bed.oss2.mmc.=
com/document/553246736447566b58312f4f59642b6663746671385565653451662b357a71=
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" alt=3D"Image" title=3D"Image" style=3D"outline: none;text-decoration: =
none;-ms-interpolation-mode: bicubic;clear: both;display: inline-block !=
important;border: none;height: auto;float: none;width: 20%;max-width: 110.=
4px;" width=3D"110.4"/>
     =20
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<div class=3D"u-row-container=
" style=3D"padding: 0px;background-color: transparent">
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600px;overflow-wrap: break-word;word-wrap: break-word;word-break: =
break-word;background-color: transparent;">
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style=3D"border-collapse: collapse;display: table;width: 100%;height: =
100%;background-color: transparent;">
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width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0"><tr><td =
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style=3D"width:600px;"><tr style=3D"background-color: transparent;"><!=
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style=3D"width: 600px;padding: 0px;border-top: 0px solid =
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transparent;border-bottom: 0px solid transparent;" valign=3D"top"><!=
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<div class=3D"u-col u-col-100" style=3D"max-width: =
320px;min-width: 600px;display: table-cell;vertical-align: top;">
  <div style=3D"height: 100%;width: 100% !important;">
  <!--[if (!mso)&(!IE)]><!--><div style=3D"box-sizing: border-box; height: =
100%; padding: 0px;border-top: 0px solid transparent;border-left: 0px solid=
 transparent;border-right: 0px solid transparent;border-bottom: 0px solid =
transparent;"><!--<![endif]-->
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<table id=3D"u_content_text_4" =
style=3D"font-family:helvetica,sans-serif;" role=3D"presentation" =
cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" border=3D"0">
  <tbody>
    <tr>
      <td style=3D"overflow-wrap:break-word;word-break:break-word;=
padding:10px;font-family:helvetica,sans-serif;" align=3D"left">
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  <div style=3D"font-size: 14px; line-height: 140%; text-align: left; =
word-wrap: break-word;">
    <p style=3D"font-size: 14px; line-height: =
140%;">Thank you for sending us your request at 11:50 AM on 12th September =
2024.</p>
<p style=3D"font-size: 14px; line-height: 140%;">=C2=A0</p>
<p style=3D"font-size: 14px; line-height: 140%;">We are sorry to hear that =
you are dissatisfied with the service received from Aptia.  <br /><br />We =
acknowledge your concerns and can confirm that we have registered your =
complaint on our system to review your situation and a colleague will be in=
 touch shortly with a response.<br /><br />If you have any further queries =
in the meantime, please submit them online at https://pensionuk.aptia-group=
.com/<br /><br />Kind regards<br /><br />Alex Humphreys</p>
<p style=3D"font-size: 14px; line-height: 140%;">=C2=A0</p>
<p style=3D"font-size: 14px; line-height: 140%;"><strong>Your feedback on =
our service is important to us, we would like to know what we do well and =
what we could do better. Please take a couple of minutes to complete our <a=
 rel=3D"noopener" href=3D"https://mercercx.qualtrics.=
com/jfe/form/SV_8IYBWVi08mV9tgW?FCTOD" target=3D"_blank">short survey</a>. =
Survey responses will be entered into a quarterly prize draw, and the =
winner will receive a retail voucher for =C2=A3100.</strong></p>
<p style=3D"font-size: 14px; line-height: 140%;">=C2=A0</p>
<p style=3D"font-size: 14px; line-height: 140%;"><strong>Please do not =
reply to this mail. If you require further assistance, please visit us at =
<a rel=3D"noopener" href=3D"https://pensionuk.aptia-group.com/aptia" =
target=3D"_blank">Contact Aptia Pensions</a></strong></p>
  </div>

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  </div>
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<div class=3D"u-row-container" style=3D"padding: 40px 0px;background-color:=
 transparent">
  <div class=3D"u-row" style=3D"margin: 0 auto;min-width: =
320px;max-width: 600px;overflow-wrap: break-word;word-wrap: =
break-word;word-break: break-word;background-color: #ffffff;">
    <div style=3D"border-collapse: collapse;display: table;width: =
100%;height: 100%;background-color: transparent;">
      <!--[if =
(mso)|(IE)]><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" =
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transparent;" align=3D"center"><table cellpadding=3D"0" cellspacing=3D"0" =
border=3D"0" style=3D"width:600px;"><tr style=3D"background-color: =
#ffffff;"><![endif]-->
     =20
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width=3D"600" style=3D"width: 600px;padding: 0px;border-top: 0px solid =
transparent;border-left: 0px solid transparent;border-right: 0px solid =
transparent;border-bottom: 0px solid transparent;" valign=3D"top"><!=
[endif]-->
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  <!--[if (!mso)&(!IE)]><!--><div style=3D"box-sizing: border-box; height: =
100%; padding: 0px;border-top: 0px solid transparent;border-left: 0px solid=
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transparent;"><!--<![endif]-->
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sans-serif;" role=3D"presentation" cellpadding=3D"0" cellspacing=3D"0" =
width=3D"100%" border=3D"0">
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style=3D"overflow-wrap:break-word;word-break:break-word;padding:0px;font-fa=
mily:helvetica,sans-serif;" align=3D"left">
       =20
  <table height=3D"0px" align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" width=3D"100%" style=3D"border-collapse: =
collapse;table-layout: fixed;border-spacing: 0;mso-table-lspace: =
0pt;mso-table-rspace: 0pt;vertical-align: top;border-top: 1px solid =
#BBBBBB;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%">
    <tbody>
      <tr style=3D"vertical-align: top">
        <td style=3D"word-break: break-word;border-collapse: collapse !=
important;vertical-align: top;font-size: 0px;line-height: =
0px;mso-line-height-rule: exactly;-ms-text-size-adjust: =
100%;-webkit-text-size-adjust: 100%">
          <span>&#160;</span>
        </td>
      </tr>
    </tbody>
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