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From: Customer Care <customercare@garolla.co.uk>
To: "bob@sarahharvey.com" <bob@sarahharvey.com>
Subject: Re: Update On Your Case - Remedial Action Scheduled
Thread-Topic: Update On Your Case - Remedial Action Scheduled
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Date: Tue, 4 Aug 2026 14:47:32 +0000
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Good afternoon,

Thank you for your email.

Please accept our sincere apologies for the delay in resolving the issues w=
ith your garage door. We understand how frustrating this has been, particul=
arly given the length of time you have been waiting, and we are sorry for t=
he inconvenience caused.

I can confirm that an engineer is now scheduled to attend your property on =
24/08/2026 to carry out the required repair/replacement.

We appreciate your patience while we have been arranging this appointment a=
nd apologise again that it has taken longer than expected.

If you have any questions before the visit, please don't hesitate to get in=
 touch.

Kind regards,

Dannielle
Customer Service Team
Garolla

--


_______ Original message _______
From: bob@sarahharvey.com
Date: Thursday, July 30, 2026 at 10:56
To: customercare@garolla.co.uk
Subject: Re: Update On Your Case - Remedial Action Scheduled



You don't often get email from bob@sarahharvey.com. Learn why this is impor=
tant<https://aka.ms/LearnAboutSenderIdentification>


Still waiting for repair / replacement of my door since May.

Engineer said he would contact me with his details and to book a time for r=
eplacement.
Still waiting now. Nearly 3 months since reporting it.
Utterly terrible service of which I will now start proceedings for legal ac=
tion if I do not hear anything in the next 48 hours.











Sent from my iPhone



On 10 Jun 2026, at 10:54, Garolla Electric Garage Doors <NoReply@garolla.co=
.uk> wrote:



Enquiry Received


Your case has been updated

We'd like to let you know your case has been updated. A Garolla engineer an=
d date has been assigned.



Case Number: FSSC - ORD-18033-W8N7L8

Postcode: CV8 3HA
Scheduled Remedial Action Date :26/06/26



Our team will be addressing the matter on the above date, and we will ensur=
e everything is handled as smoothly and efficiently as possible.



Thank you.



Garolla






CUSTOMERCARE@GAROLLA.CO.UK<mailto:customercare@garolla.co.uk>

0800 955 8017

Garolla Holdings Limited

Unit 9, Velocity Point

Castleton Road

Leeds

LS12 2EL


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<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
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d afternoon,</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
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nk you for your email.</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Ple=
ase accept our sincere apologies for the
 delay in resolving the issues with your garage door. We understand how fru=
strating this has been, particularly given the length of time you have been=
 waiting, and we are sorry for the inconvenience caused.</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">I c=
an confirm that an engineer is now scheduled
 to attend your property on <b>24/08/2026</b> to carry out the required rep=
air/replacement.</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">We =
appreciate your patience while we have
 been arranging this appointment and apologise again that it has taken long=
er than expected.</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">If =
you have any questions before the visit,
 please don't hesitate to get in touch.</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Kin=
d regards,</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Dan=
nielle<br>
Customer Service Team<br>
Garolla</span></p>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
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br>
&nbsp;</span></p>
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 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>=
_______ Original message _______</b><br>
<b>From: bob@sarahharvey.com</b><br>
<b>Date: Thursday, July 30, 2026 at 10:56</b><br>
<b>To: customercare@garolla.co.uk</b><br>
<b>Subject: Re: Update On Your Case - Remedial Action Scheduled</b><br>
&nbsp;</span></p>
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</table>
</figure>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">Sti=
ll waiting for repair / replacement of
 my door since May.</span></p>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
Engineer said he would contact me with his details and to book a time for r=
eplacement.&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
Still waiting now. Nearly 3 months since reporting it.</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
Utterly terrible service of which I will now start proceedings for legal ac=
tion if I do not hear anything in the next 48 hours.</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
<br>
&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
<br>
&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
<br>
&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
<br>
&nbsp;</div>
<p class=3D"elementToProof" style=3D"margin-top: 1em; margin-bottom: 1em;">=
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br=
>
&nbsp;</span></p>
<div class=3D"elementToProof" style=3D"direction: ltr; font-family: Aptos, =
Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; fo=
nt-size: 11pt; color: rgb(0, 0, 0);">
Sent from my iPhone</div>
<p class=3D"elementToProof" style=3D"direction: ltr; margin-top: 1em; margi=
n-bottom: 1em;">
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br=
>
&nbsp;</span></p>
<blockquote class=3D"elementToProof">
<p class=3D"elementToProof" style=3D"direction: ltr; margin-top: 1em; margi=
n-bottom: 1em;">
<span style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService,=
 Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">On =
10 Jun 2026, at 10:54, Garolla Electric Garage Doors &lt;NoReply@garolla.co=
.uk&gt; wrote:<br>
<br>
&nbsp;</span></p>
</blockquote>
<blockquote><figure class=3D"table" style=3D"width:100%">
<table id=3D"u_body" role=3D"presentation" cellspacing=3D"0" cellpadding=3D=
"0" style=3D"background-color: rgb(231, 231, 231); margin: 0px auto; min-wi=
dth: 320px; border-collapse: collapse; border-spacing: 0px; box-sizing: bor=
der-box;">
<tbody>
<tr>
<td style=3D"line-height: 1px; color: rgb(255, 255, 255); max-width: 0px; m=
ax-height: 0px;">
<div class=3D"skipProofing" style=3D"line-height: 1px; font-size: 1px;">Enq=
uiry Received</div>
</td>
</tr>
<tr>
<td style=3D"vertical-align: top; word-break: break-word;">
<div class=3D"skipProofing" style=3D"margin: 0px auto; min-width: 320px;">
<div class=3D"skipProofing">
<div class=3D"skipProofing" style=3D"min-width: 595px;">
<div class=3D"skipProofing" style=3D"background-color: rgb(244, 239, 235); =
border-radius: 0px;">
<div class=3D"skipProofing" style=3D"border-radius: 0px;"><figure class=3D"=
table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 10px; word-break: break-word;"><figure=
 class=3D"table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td style=3D"text-align: center;">
<div class=3D"skipProofing" style=3D"text-align: center;">&nbsp;</div>
</td>
</tr>
</tbody>
</table>
</figure></td>
</tr>
</tbody>
</table>
</figure></div>
</div>
</div>
</div>
</div>
<div class=3D"skipProofing" style=3D"margin: 0px auto; min-width: 320px;">
<div class=3D"skipProofing">
<div class=3D"skipProofing" style=3D"min-width: 595px;">
<div class=3D"skipProofing" style=3D"background-color: rgb(244, 239, 235); =
border-radius: 0px;">
<div class=3D"skipProofing" style=3D"border-radius: 0px;"><figure class=3D"=
table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 10px; word-break: break-word;"><figure=
 class=3D"table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td style=3D"text-align: center;">
<div class=3D"skipProofing" style=3D"text-align: center;">&nbsp;</div>
</td>
</tr>
</tbody>
</table>
</figure></td>
</tr>
</tbody>
</table>
</figure><figure class=3D"table">
<table id=3D"u_content_heading_2" role=3D"presentation" cellspacing=3D"0" c=
ellpadding=3D"0" border=3D"0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 10px; word-break: break-word;">
<h1 class=3D"skipProofing" style=3D"text-align: center; line-height: 100%; =
margin: 0px; font-family: Montserrat, sans-serif; font-size: 27px; font-wei=
ght: 400; color: rgb(0, 0, 0);">
<span style=3D"line-height: 37px;"><b>Your case has been updated</b></span>=
</h1>
</td>
</tr>
</tbody>
</table>
</figure><figure class=3D"table">
<table id=3D"u_content_text_12" role=3D"presentation" cellspacing=3D"0" cel=
lpadding=3D"0" border=3D"0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 10px 10px 5px; word-break: break-word;=
">
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">We'd like to let you know your case has been updated. A Gar=
olla engineer and date has been assigned.</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">&nbsp;</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);"><b>Case Number:</b> FSSC - ORD-18033-W8N7L8</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);"><b>Postcode:
</b>CV8 3HA<br>
<b>Scheduled Remedial Action Date :</b>26/06/26</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">&nbsp;</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">Our team will be addressing the matter on the above date, a=
nd we will ensure everything is handled as smoothly and efficiently as poss=
ible.</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">&nbsp;</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">Thank you.</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">&nbsp;</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">Garolla</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 16px; color:=
 rgb(0, 0, 0);">&nbsp;</span></p>
</td>
</tr>
</tbody>
</table>
</figure></div>
</div>
</div>
</div>
</div>
<div class=3D"skipProofing" style=3D"margin: 0px auto; min-width: 320px;">
<div class=3D"skipProofing">
<div class=3D"skipProofing" style=3D"min-width: 595px;">
<div class=3D"skipProofing" style=3D"border-radius: 0px;">
<div class=3D"skipProofing" style=3D"border-radius: 0px;"><figure class=3D"=
table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"word-break: break-word;"><figure class=3D"table=
" style=3D"">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"border-top: 3px solid rgb(0, 0, 0); width: 100%; border-collaps=
e: collapse; border-spacing: 0px; box-sizing: border-box;">
<tbody>
<tr>
<td style=3D"line-height: 0px; vertical-align: top; word-break: break-word;=
">
<div class=3D"skipProofing" style=3D"line-height: 0px; font-size: 0px;">&nb=
sp;</div>
</td>
</tr>
</tbody>
</table>
</figure></td>
</tr>
</tbody>
</table>
</figure></div>
</div>
</div>
</div>
</div>
<div class=3D"skipProofing" style=3D"margin: 0px auto; min-width: 320px;">
<div class=3D"skipProofing">
<div class=3D"skipProofing" style=3D"min-width: 595px;">
<div class=3D"skipProofing" style=3D"background-color: rgb(0, 0, 0); border=
-radius: 0px;">
<div class=3D"skipProofing" style=3D"border-radius: 0px;"><figure class=3D"=
table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 10px; word-break: break-word;"><figure=
 class=3D"table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td style=3D"text-align: center;">
<div class=3D"skipProofing" style=3D"text-align: center;">&nbsp;</div>
</td>
</tr>
</tbody>
</table>
</figure></td>
</tr>
</tbody>
</table>
</figure></div>
</div>
</div>
</div>
</div>
<div class=3D"skipProofing" style=3D"margin: 0px auto; min-width: 320px;">
<div class=3D"skipProofing">
<div class=3D"skipProofing" style=3D"min-width: 297.5px;">
<div class=3D"skipProofing" style=3D"background-color: rgb(0, 0, 0); border=
-radius: 0px;">
<div class=3D"skipProofing" style=3D"border-radius: 0px;"><figure class=3D"=
table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 10px; word-break: break-word;">
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 14px; color:=
 rgb(255, 255, 255); line-height: 19.6px;"><a href=3D"mailto:customercare@g=
arolla.co.uk" id=3D"OWA74ac79b3-76f1-e44d-35d4-579a23e6e4de" class=3D"OWAAu=
toLink" rel=3D"noopener" style=3D"color: rgb(255, 255, 255); margin-top: 0p=
x; margin-bottom: 0px;"><b><u>CUSTOMERCARE@GAROLLA.CO.UK</u></b></a></span>=
</p>
</td>
</tr>
</tbody>
</table>
</figure></div>
</div>
</div>
<div class=3D"skipProofing" style=3D"min-width: 297.5px;">
<div class=3D"skipProofing" style=3D"background-color: rgb(0, 0, 0); border=
-radius: 0px;">
<div class=3D"skipProofing" style=3D"border-left: 1px solid rgb(0, 0, 0); b=
order-radius: 0px;">
<figure class=3D"table">
<table role=3D"presentation" cellspacing=3D"0" cellpadding=3D"0" border=3D"=
0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 10px; word-break: break-word;">
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 14px; color:=
 rgb(255, 255, 255);"><b><u>0800 955 8017</u></b></span></p>
</td>
</tr>
</tbody>
</table>
</figure></div>
</div>
</div>
</div>
</div>
<div class=3D"skipProofing" style=3D"background-color: rgb(158, 206, 146); =
margin: 0px auto; min-width: 320px;">
<div class=3D"skipProofing">
<div class=3D"skipProofing" style=3D"min-width: 595px;">
<div class=3D"skipProofing" style=3D"background-color: rgb(0, 0, 0); border=
-radius: 0px;">
<div class=3D"skipProofing" style=3D"border-radius: 0px;"><figure class=3D"=
table">
<table id=3D"u_content_text_18" role=3D"presentation" cellspacing=3D"0" cel=
lpadding=3D"0" border=3D"0" style=3D"width: 100%;">
<tbody>
<tr>
<td align=3D"left" style=3D"word-break: break-word;">
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 14px; color:=
 rgb(255, 255, 255); line-height: 19.6px;">Garolla Holdings Limited</span><=
/p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 14px; color:=
 rgb(255, 255, 255); line-height: 19.6px;">Unit 9, Velocity Point</span></p=
>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 14px; color:=
 rgb(255, 255, 255); line-height: 19.6px;">Castleton Road</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 14px; color:=
 rgb(255, 255, 255); line-height: 19.6px;">Leeds</span></p>
<p class=3D"skipProofing" style=3D"text-align: center; line-height: 140%; m=
argin: 0px;">
<span style=3D"font-family: Montserrat, sans-serif; font-size: 14px; color:=
 rgb(255, 255, 255); line-height: 19.6px;">LS12 2EL</span></p>
</td>
</tr>
</tbody>
</table>
</figure></div>
</div>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</figure></blockquote>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div class=3D"elementToProof"></div>
</body>
</html>

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