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From: "Barclays" <barclays@emails.barclays.co.uk>
To: <bob@sarahharvey.com>
Subject: =?utf-8?Q?We_are_sorry_about_this_weekend=E2=80=99?=
=?utf-8?Q?s_issues_-_our_services_are_now_?=
=?utf-8?Q?back_online?=
Date: Mon, 3 Feb 2025 20:36:20 -0000
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Our services are now back online
͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
͏ ͏ ͏ ͏ ͏
Replies to this email are not monitored
Contact us <https://www.barclays.co.uk/help/contact-us/> | View as webpage
<https://view.emails.barclays.co.uk/?qs=d1ebf4ea5218006acad4adc797e3a609e16acbb22d17fa415468adc033e43a701be465d72e52671d501546af10506ae8408ab2ea840f54d056e3c88d97e60af33c04474ad1444b58>
<https://www.barclays.co.uk/>
<https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1/387d96b0-b4b7-48ea-966c-b5aa4072352a.jpg>
<https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1/376ccc25-857f-43dd-a468-9ba4ee83dc36.jpg>
On Friday and across the weekend, you may have been affected by technical
issues we had with some of our services. We started work immediately to fix
them on Friday morning, but unfortunately it took longer than we hoped to
have everything up and running again.
We are extremely sorry about this – we know it caused disruption and
frustration for some of our customers.
We are pleased to say that our services are back online so you can use our
apps, online banking, credit and debit cards, and cash machines as usual.
Our colleagues are working hard to help customers who have been affected –
if you need to call us or send us a message, we are sorry if you have to
wait longer than usual to get through.
If you have any questions or need some help, you can find out more in our
frequently asked questions on our website at
https://www.barclays.co.uk/help/Recent-issues/
Fraudsters often use times like this to send messages pretending to be us.
We will never tell you to transfer money out of your account to keep it safe
from fraud – please be careful and do not share any personal information.
Thank you for your patience.
Yours sincerely,
Vim Maru
CEO, Barclays UK
Online and Mobile Banking Guarantee
<https://www.barclays.co.uk/digisafe/protecting-you-against-fraud/>
Privacy Policy
<https://www.barclays.co.uk/important-information/privacy-policy/>
Contact Us <https://www.barclays.co.uk/help/contact-us/>
Barclays offers banking and credit products to its clients through Barclays
Bank UK PLC. Barclays Bank UK PLC is authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority. Registered in England. Registered No.
9740322. Registered Office: 1 Churchill Place, London E14 5HP.
Security
We never send emails that ask for personal or security details. If you
receive an email like this claiming to be from Barclays, you should not
reply to it or follow any links it contains – just forward it to
internetsecurity@barclays.co.uk <mailto:internetsecurity@barclays.co.uk>
and then delete it. Links in our emails will only take you to pages
containing information about Barclays products, services or partners. If
such a page is part of another company's website, that company's terms,
conditions and privacy policies will apply.
Confidentiality
This email is confidential, so if you have received it by mistake, or it
isn't addressed to you, please delete it. It may also be privileged, which
means you do not have to disclose it as part of legal proceedings.
Email & Cookies
This email does not use any cookies or similar technologies. To understand
how Barclays uses personal data, please refer to our privacy policy
<https://www.barclays.co.uk/important-information/privacy-policy/> .
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͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ =
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͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ =
͏ ͏ ͏ ͏ ͏ ͏ ‌  ͏ ͏ =
͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ =
͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ =
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͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ =
͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ =
͏ ͏ ͏ ͏
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cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto;" =
width=3D"600">
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<tr>
<td align=3D"center" valign=3D"top">
<img alt=3D"Header image: Description of image goes here" =
aria-hidden=3D"true" border=3D"0" class=3D"hide" height=3D"400" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/387d96b0-b4b7-48ea-966c-b5aa4072352a.jpg" style=3D"display: block;" =
width=3D"600"> <!--[if !mso]><!-- --><div class=3D"reveal" =
style=3D"mso-hide:all;display:none;max-height:0;overflow:hidden;" =
valign=3D"top">
<img alt=3D"Header image: Description of image goes here" =
aria-hidden=3D"true" border=3D"0" =
src=3D"https://image.emails.barclays.co.uk/lib/fe3915707564057e741d77/m/1=
/376ccc25-857f-43dd-a468-9ba4ee83dc36.jpg" style=3D"display:block; =
width:100%; height:auto;"></div> <!--<![endif]--></td></tr></table><!-- =
IMG_Image-portal END --></td></tr></table>
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
CT_Intro_Salutation_Button --><table align=3D"center" =
bgcolor=3D"#ffffff" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
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width:540px;" width=3D"540">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
role=3D"presentation" width=3D"100%">
<!-- Headline -->
<tr>
<td align=3D"left" class=3D"width100" style=3D"max-width: 540px;" =
valign=3D"top">
<h2 class=3D"h2-header" style=3D"font-family: barclays effra, =
Arial, sans-serif; font-weight: 700; font-size:36px; line-height:44px; =
color:#000000; margin: 0; ">
</h2></td></tr><!-- Headline END--><!-- Copy --><tr>
<td align=3D"left" valign=3D"top">
<p class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-size: 16px; line-height: 24px; color:#000000; margin: 16px 0 0 0;">
On Friday and across the weekend, you may have been affected by =
technical issues we had with some of our services. We started work =
immediately to fix them on Friday morning, but unfortunately it took =
longer than we hoped to have everything up and running again.<br>
<br>
We are extremely sorry about this – we know it caused =
disruption and frustration for some of our customers.<br>
<br>
We are pleased to say that our services are back online so you =
can use our apps, online banking, credit and debit cards, and cash =
machines as usual.<br>
<br>
Our colleagues are working hard to help customers who have been =
affected – if you need to call us or send us a message, we are =
sorry if you have to wait longer than usual to get through.<br>
<br>
If you have any questions or need some help, you can find out =
more in our frequently asked questions on our website at <a href=3D"#" =
style=3D"color: #000000; text-decoration: =
none">https://www.barclays.co.uk/help/Recent-issues/</a><br>
<br>
Fraudsters often use times like this to send messages =
pretending to be us. We will never tell you to transfer money out of =
your account to keep it safe from fraud – please be careful and do =
not share any personal information.<br>
<br>
Thank you for your patience.<br>
<br>
Yours sincerely,<br>
<br>
<b>Vim Maru</b><br>
CEO, Barclays UK</p></td></tr><!-- Copy END --></table><!-- =
tagline --><!-- tagline END --></td></tr></table><!-- =
CT_Intro_Salutation_Button END --></td></tr></table>
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- FN_Retail =
--><table align=3D"center" bgcolor=3D"#d9d9d9" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
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<tr>
<td class=3D"pad-t50 pad-r pad-l" style=3D"padding: 45px 30px 0 30px; =
width:540px;" width=3D"540">
<!-- Footer nav --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
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<tr>
<td align=3D"center" valign=3D"top">
<p style=3D"font-family: Arial, sans-serif; font-weight: 700; =
font-size: 14px; line-height: 22px; margin: 0;">
<a alias=3D"Online Banking Guarantee" conversion=3D"false" =
data-linkto=3D"https://" =
href=3D"https://www.barclays.co.uk/digisafe/protecting-you-against-fraud/=
" style=3D"color:#000;text-decoration:underline;" target=3D"_blank" =
title=3D"">Online and Mobile Banking Guarantee</a></p><p =
class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; font-weight: =
700; font-size: 14px; line-height: 22px; margin: 20px 0 0 0;">
<a alias=3D"Privacy Policy" conversion=3D"false" =
data-linkto=3D"https://" =
href=3D"https://www.barclays.co.uk/important-information/privacy-policy/"=
style=3D"color:#000;text-decoration:underline;" target=3D"_blank" =
title=3D"">Privacy Policy</a></p><p class=3D"mrg-t30" =
style=3D"font-family: Arial, sans-serif; font-weight: 700; font-size: =
14px; line-height: 22px; margin: 20px 0 0 0;">
<a alias=3D"Contact Us" conversion=3D"false" =
data-linkto=3D"https://" =
href=3D"https://www.barclays.co.uk/help/contact-us/" =
style=3D"color:#000;text-decoration:underline;" target=3D"_blank" =
title=3D"">Contact Us</a></p></td></tr></table><!-- Footer nav END =
--></td></tr></table><!-- FN_Retail END --></td></tr></table>
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- FC_Legals =
--><table align=3D"center" bgcolor=3D"#d9d9d9" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
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<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Legal --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=09
<tr>
<td align=3D"left" valign=3D"top">
<p class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-size: 14px; line-height: 22px; color:#000000; margin: 20px 0 0 0;">
Barclays offers banking and credit products to its clients =
through Barclays Bank UK PLC. Barclays Bank UK PLC is authorised by the =
Prudential Regulation Authority and regulated by the Financial Conduct =
Authority and the Prudential Regulation Authority. Registered in =
England. Registered No. 9740322. Registered Office: 1 Churchill Place, =
London E14 5HP.</p></td></tr></table><!-- Legal END =
--></td></tr></table><!-- FC_Legals END --></td></tr></table>
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- FC_Security =
--><table align=3D"center" bgcolor=3D"#d9d9d9" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
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<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Security --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
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<tr>
<td align=3D"left" valign=3D"top">
<h4 class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-weight: 700; font-size: 14px; line-height: 22px; color:#000000; =
margin: 20px 0 0 0;">
Security</h4><p style=3D"font-family: Arial, sans-serif; =
font-size: 14px; line-height: 22px; color:#000000; margin: 0;">
We never send emails that ask for personal or security details. =
If you receive an email like this claiming to be from Barclays, you =
should not reply to it or follow any links it contains – just =
forward it to <a alias=3D"Internet Security Email" conversion=3D"false" =
data-linkto=3D"https://" href=3D"mailto:internetsecurity@barclays.co.uk" =
style=3D"text-decoration: underline; color:#000;" target=3D"_blank" =
title=3D"Opens email in native app in new =
page">internetsecurity@barclays.co.uk</a> and then delete it. Links in =
our emails will only take you to pages containing information about =
Barclays products, services or partners. If such a page is part of =
another company's website, that company's terms, conditions and privacy =
policies will apply.</p></td></tr></table><!-- FC_Security END --></td>
</tr></table><!-- FC_Security END --></td></tr></table>
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
FC_Confidentiality --><table align=3D"center" bgcolor=3D"#d9d9d9" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
=09
<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Confidentiality --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=09
<tr>
<td align=3D"left" valign=3D"top">
<h4 class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-weight: 700; font-size: 14px; line-height: 22px; color:#000000; =
margin: 20px 0 0 0;">
Confidentiality</h4><p style=3D"font-family: Arial, sans-serif; =
font-size: 14px; line-height: 22px; color:#000000; margin: 0 ;">
This email is confidential, so if you have received it by =
mistake, or it isn't addressed to you, please delete it. It may also be =
privileged, which means you do not have to disclose it as part of legal =
proceedings.</p></td></tr></table><!-- Confidentiality END =
--></td></tr></table><!-- FC_Confidentiality END --></td></tr></table>
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<table cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" =
role=3D"presentation" style=3D"min-width: 100%; " =
class=3D"stylingblock-content-wrapper"><tr><td =
class=3D"stylingblock-content-wrapper camarker-inner"><!-- =
FC_Cookies_NonTracking --><table align=3D"center" bgcolor=3D"#d9d9d9" =
border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"width100" =
role=3D"presentation" style=3D"width:600px; margin: 0 auto; =
background-color: #d9d9d9;" width=3D"600">
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<tr>
<td class=3D"pad-r pad-l" style=3D"padding: 0 30px; width:540px;" =
width=3D"540">
<!-- Email & Cookies --><table border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" role=3D"presentation" width=3D"100%">
=20
<tr>
<td align=3D"left" valign=3D"top">
<h4 class=3D"mrg-t30" style=3D"font-family: Arial, sans-serif; =
font-weight: 700; font-size: 14px; line-height: 22px; color:#000000; =
margin: 20px 0 0 0;">
Email & Cookies</h4><p style=3D"font-family: Arial, =
sans-serif; font-size: 14px; line-height: 22px; color:#000000; margin: =
0px 0 20px 0;;">
This email does not use any cookies or similar technologies. To =
understand how Barclays uses personal data, please refer to our <a =
alias=3D"Privacy Policy" conversion=3D"false" data-linkto=3D"https://" =
href=3D"https://www.barclays.co.uk/important-information/privacy-policy/"=
style=3D"text-decoration: underline; color:#000;" target=3D"_blank" =
title=3D"">privacy policy</a>.</p></td></tr></table><!-- Email & Cookies =
END --></td></tr></table><!-- FC_Cookies_NonTracking END =
--></td></tr></table>
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<table width=3D"600" class=3D"width100" align=3D"center" =
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bgcolor=3D"#ffffff" style=3D"width:600px; margin: 0 auto; =
background-color: #ffffff;">
<tr>
<td class=3D"pad-b50" style=3D"padding: 0 0 50px 0; =
width:540px;" width=3D"540"> </td>
</tr>
</table>
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