File: D:/hMailServer/Data/sarahharvey.com/bob/00/{0008288A-CE64-4282-A60C-1E012219C218}.eml
From: <bob@sarahharvey.com>
To: <ticket506409@custservice.co>
References: <20221118155626.ee1cb9ab9b326b4c@custservice.co>
In-Reply-To: <20221118155626.ee1cb9ab9b326b4c@custservice.co>
Subject: RE: Additional Horizon Order - 2 x Mobile Apps
Date: Thu, 24 Nov 2022 13:42:12 +0100
Message-ID: <10ffc01dadb7a$2caba370$8602ea50$@sarahharvey.com>
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Can you please help.
Can you confirm my Horizon details once again.
I've had it working over the past day or so but now it has logged out and
will not allow me to log back in
Can I confirm user name as <mailto:jfarndon@sarahharvey.com>
jfarndon@sarahharvey.com and password as below.
I've tried both and it will not let me back in.
I could do with it asap as we are having problems with our phones
Regards
Bob Home
From: ticket506409@custservice.co <ticket506409@custservice.co>
Sent: 18 November 2022 15:56
To: bob@sarahharvey.com
Subject: Re: Additional Horizon Order - 2 x Mobile Apps
anvil3lgMBgXsyE
<https://cloudtel.custservice.co/Branding/EmailLogo/CloudTel>
Your ticket 506409 was updated as follows:
_____
Hi Bob
Thank you for your email,
I have allocated the IOS mobile applications to the below users:
Bob@sarahharvey.com <mailto:Bob@sarahharvey.com>
Sue@sarahharvey.com <mailto:Sue@sarahharvey.com>
Catherine@sarahharvey.com <mailto:Catherine@sarahharvey.com>
The users can download the "Horizon" softphone from their play/apps store,
and sign in with the username and password that has been emailed to them.
I have also sent you the password reset link for the main account - your
username is SarahHarveyAdmin
If you come across any queries, please let me know
Kind Regards,
Mitchell Pretorius | Fulfillment Team
P: 02038169452 E: Mitchell@mail.custservice.co
<mailto:Mitchell@mail.custservice.co>
_____
Customer:
SARAH HARVEY LIMITED ( #4168 )
Category:
Provisioning
Subcategory:
Additional Horizon
anvil3lgMBgXsyE
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vlink=3Dpurple style=3D'word-wrap:break-word'><div =
class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Can you please =
help.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Can you confirm my Horizon details =
once again.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>I’ve had it working over the =
past day or so but now it has logged out and will not allow me to log =
back in<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Can I =
confirm user name as <a href=3D"mailto:jfarndon@sarahharvey.com"><span =
style=3D'color:#0563C1'>jfarndon@sarahharvey.com</span></a> and password =
as below.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>I’ve tried both and it will =
not let me back in. <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>I could do with it asap as we are =
having problems with our phones<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'>Regards<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'mso-fareast-language:EN-US'>Bob =
Home<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><di=
v style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> =
ticket506409@custservice.co <ticket506409@custservice.co> =
<br><b>Sent:</b> 18 November 2022 15:56<br><b>To:</b> =
bob@sarahharvey.com<br><b>Subject:</b> Re: Additional Horizon Order - 2 =
x Mobile Apps<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div id=3DanvilContent><p =
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0'><img border=3D0 width=3D200 height=3D56 =
style=3D'width:2.0833in;height:.5833in' id=3D"_x0000_i1028" =
src=3D"https://cloudtel.custservice.co/Branding/EmailLogo/CloudTel" =
alt=3D"Cloud Telephones (FG)"></span></b><b><span =
style=3D'font-size:15.0pt;font-family:"Helvetica",sans-serif;color:#50505=
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15.0pt 15.0pt'><p style=3D'line-height:150%'><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Your ticket 506409 was updated as follows: =
<o:p></o:p></span></p><div class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:150%'><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'><hr size=3D2 width=3D"100%" =
align=3Dcenter></span></div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt;line-height:150%'><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Hi Bob<br><br>Thank you for your email,<br><br>I =
have allocated the IOS mobile applications to the below users:<br><a =
href=3D"mailto:Bob@sarahharvey.com">Bob@sarahharvey.com</a><br><a =
href=3D"mailto:Sue@sarahharvey.com">Sue@sarahharvey.com<br></a><a =
href=3D"mailto:Catherine@sarahharvey.com">Catherine@sarahharvey.com</a><b=
r><br>The users can download the "Horizon" softphone from =
their play/apps store, and sign in with the username and password that =
has been emailed to them.<br><br>I have also sent you the password reset =
link for the main account - your username is SarahHarveyAdmin<br><br>If =
you come across any queries, please let me know<o:p></o:p></span></p><p =
style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Kind Regards,</span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'><o:p></o:p></span></p><p =
style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>Mitchell Pretorius</span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'> | Fulfillment =
Team<o:p></o:p></span></p><p style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'> </span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'><o:p></o:p></span></p><p =
style=3D'line-height:150%'><strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'>P:</span></strong><span =
style=3D'font-size:10.5pt;line-height:150%;font-family:"Helvetica",sans-s=
erif;color:#505050'> 02038169452 <strong><span =
style=3D'font-family:"Helvetica",sans-serif'>E:</span></strong> <a =
href=3D"mailto:Mitchell@mail.custservice.co">Mitchell@mail.custservice.co=
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cellspacing=3D0 cellpadding=3D0 =
style=3D'border-collapse:collapse'><tr><td style=3D'padding:.75pt .75pt =
.75pt .75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Customer: =
<o:p></o:p></span></p></td><td style=3D'padding:.75pt .75pt .75pt =
.75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>SARAH =
HARVEY LIMITED ( #4168 )<o:p></o:p></span></p></td></tr><tr><td =
style=3D'padding:.75pt .75pt .75pt .75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Category: =
<o:p></o:p></span></p></td><td style=3D'padding:.75pt .75pt .75pt =
.75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Provisionin=
g<o:p></o:p></span></p></td></tr><tr><td style=3D'padding:.75pt .75pt =
.75pt .75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Subcategory=
: <o:p></o:p></span></p></td><td style=3D'padding:.75pt .75pt .75pt =
.75pt'><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:"Helvetica",sans-serif'>Additional =
Horizon<o:p></o:p></span></p></td></tr></table></td></tr></table></div></=
td></tr><tr><td valign=3Dtop style=3D'border:solid #BBBBBB =
1.0pt;border-top:none;padding:0cm 0cm 0cm 0cm'><div =
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15.0pt'></td></tr></table></div></td></tr></table></div></td></tr></table=
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