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Subject: Re: Question on email support
References: <00c801ceb3ae$265a5a20$730f0e60$@roadmappingtechnology.com> <00e301ceb3b1$7f4e1510$7dea3f30$@itpartnership.com> <011101ceb3df$e7ef1f50$b7cd5df0$@roadmappingtechnology.com> <015f01ceb3e1$8b46f5a0$a1d4e0e0$@itpartnership.com>
From: Surinder Singh <surinder@itpartnership.com>
In-Reply-To: <015f01ceb3e1$8b46f5a0$a1d4e0e0$@itpartnership.com>
Bcc: "surinder@itpartnership.com" <surinder@itpartnership.com>
Date: Tue, 17 Sep 2013 22:41:42 -0700
Message-Id: <3A7C8F44-74D0-4B26-AC5C-436590435496@itpartnership.com>
To: Neil Stainton <neil@itpartnership.com>
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Hi Neil,
I've made the SPF record change. I prefer to leave the DKIM record till a la=
ter date because it's best not to make these two changes at once. Also becau=
se we haven't yet tried DKIM with our mail server. Thirdly, because I'd pref=
er to make this change when I'm back in the office.
Following shows the SPF record:
http://mxtoolbox.com/SuperTool.aspx?action=3Dspf%3aroadmappingtechnology.com=
&run=3Dtoolpage
Kind regards,
Surinder
Sent from my iPad
On 17 Sep 2013, at 13:07, "Neil Stainton" <neil@itpartnership.com> wrote:
> Hi Surinder,
> =20
> Jon Holdback want us to add a new SPF record (for their promotional mail p=
rovider's mail server) to roadmappingtechnology.com's DNS record. And also a=
DKIM record if possible. See below.
> =20
> Can you do this? Or can you tell me how to do it?
> =20
> Very sorry to bother you.
> =20
> Neil.
> =20
> =20
> From: Jon Holdback [mailto:jon.holdback@roadmappingtechnology.com]=20
> Sent: 17 September 2013 20:56
> To: 'Neil Stainton'
> Cc: Chris Creighton Thomas
> Subject: RE: Question on email support
> =20
> Hi Neil,
> =20
> Thanks for your time going through our email problems this afternoon. We d=
iscussed SPF records in detail and also mentioned DKIM records. I=E2=80=99ve=
looked further into the DKIM records and found them to be of a similar purp=
ose to SPF records and also similar to implement =E2=80=93 adding informatio=
n to the DNS settings. I=E2=80=99d appreciate it if you could ask Surinder a=
bout these as well. I=E2=80=99m sure he will have heard of them but please d=
on=E2=80=99t worry if they are something we don=E2=80=99t implement ourselve=
s. After all our normal emails get through to our customers and so will our m=
arketing ones once the systems are registered in the same way.
> =20
> So the instructions from Zoho for SPF are:
> =20
> v=3Dspf1 include:zcsend.net ~all
> =20
> Add the above SPF record to the DNS settings of your domain. If the SPF re=
cord already exists, please add include:zcsend.net to the record.
> =20
> And the instructions for DKIM are:
> =20
> "k=3Drsa; p=3DMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDKALHbeUYNzWtMar69Jt2X=
mzjpgNQ8VQ35Nglqi5/iwcU7jjd3c9Hj+9lfdzvKiuYnMXGu+crqVm21nCnZr+4RxpMy+F8gxAoS=
e7U0i6NZyETOu7XWFwHSpkghfBj7jeziqlG1etheyGy1Wd6S/RXNoAst9D1JQno+VRLwy6wrvQID=
AQAB"
> =20
> Add the above public key to the subdomain 171240._domainkey.roadmappingte=
chnology.com in your domain's DNS settings.
> =20
> The only additional information given from the Zoho email authentication h=
elp pages are links to wiki pages explaining what SPF and DKIM are =E2=80=93=
I suppose because it differs from one setup to another. Please let me know i=
f this is OK and we=E2=80=99ll run a few tests.
> =20
> Surinder =E2=80=93 I=E2=80=99m sorry to disturb your holiday but hope the c=
ruise was good!
> =20
> Kind regards,
> Jon Holdback.
> ______________________________________
> Join us at the Strategic Roadmapping Conference
> Sheraton Heathrow Hotel, London
> Wednesday 6th November 2013
> =20
> Click here for more details
> =20
> Jon Holdback MRes, MBCS, CITP
> Roadmapping Technology Limited
> =20
> Tel +44(0) 1494 429395
> Fax +44(0) 1494 472414
> =20
> jon.holdback@roadmappingtechnology.com
> http://www.roadmappingtechnology.com
> =20
> From: Neil Stainton [mailto:neil@itpartnership.com]=20
> Sent: 17 September 2013 15:24
> To: jon.holdback@roadmappingtechnology.com
> Subject: RE: Question on email support
> =20
> Yes, that is fine.
> =20
> Neil.
> =20
> From: Jon Holdback [mailto:jon.holdback@roadmappingtechnology.com]=20
> Sent: 17 September 2013 15:00
> To: 'Neil Stainton'
> Cc: Chris Creighton Thomas
> Subject: RE: Question on email support
> =20
> Hi Neil,
> =20
> Just picked up your message. I=E2=80=99m on a call to the US at the moment=
=E2=80=93 can I call you at 4pm? Cheers.
> =20
> Kind regards,
> Jon Holdback.
> ______________________________________
> Join us at the Strategic Roadmapping Conference
> Sheraton Heathrow Hotel, London
> Wednesday 6th November 2013
> =20
> Click here for more details
> =20
> Jon Holdback MRes, MBCS, CITP
> Roadmapping Technology Limited
> =20
> Tel +44(0) 1494 429395
> Fax +44(0) 1494 472414
> =20
> jon.holdback@roadmappingtechnology.com
> http://www.roadmappingtechnology.com
> =20
> From: Jon Holdback [mailto:jon.holdback@roadmappingtechnology.com]=20
> Sent: 17 September 2013 08:21
> To: 'Neil Stainton'
> Cc: Chris Creighton Thomas (chrisct@roadmappingtechnology.com)
> Subject: Question on email support
> =20
> Hi Neil,
> =20
> Can you please help me with something that has come up regarding our email=
system whilst we have been promoting our annual conference? It=E2=80=99s ca=
using some concern as we have been told some emails are not being delivered f=
rom our third party marketing system. I understand Surinder is away until ne=
xt week but I=E2=80=99d like to run through this with you as it is urgent. W=
ould you be available for a call at 9.30am this morning? Thanks Neil.
> =20
> Kind regards,
> Jon Holdback.
> ______________________________________
> Join us at the Strategic Roadmapping Conference
> Sheraton Heathrow Hotel, London
> Wednesday 6th November 2013
> =20
> Click here for more details
> =20
> Jon Holdback MRes, MBCS, CITP
> Roadmapping Technology Limited
> =20
> Tel +44(0) 1494 429395
> Fax +44(0) 1494 472414
> =20
> jon.holdback@roadmappingtechnology.com
> http://www.roadmappingtechnology.com
> =20
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D=
utf-8"></head><body dir=3D"auto"><div>Hi Neil,</div><div><br></div><div>I've=
made the SPF record change. I prefer to leave the DKIM record till a later d=
ate because it's best not to make these two changes at once. Also because we=
haven't yet tried DKIM with our mail server. Thirdly, because I'd prefer to=
make this change when I'm back in the office.</div><div><br></div><div>Foll=
owing shows the SPF record:</div><div><a href=3D"http://mxtoolbox.com/SuperT=
ool.aspx?action=3Dspf%3aroadmappingtechnology.com&run=3Dtoolpage">http:/=
/mxtoolbox.com/SuperTool.aspx?action=3Dspf%3aroadmappingtechnology.com&r=
un=3Dtoolpage</a></div><div><br></div><div>Kind regards,</div><div><br></div=
><div>Surinder<br><br>Sent from my iPad</div><div><br>On 17 Sep 2013, at 13:=
07, "Neil Stainton" <<a href=3D"mailto:neil@itpartnership.com">neil@itpar=
tnership.com</a>> wrote:<br><br></div><blockquote type=3D"cite"><div><met=
a http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"><met=
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<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--><div class=3D"WordSection1"><p class=3D"Ms=
oNormal"><span style=3D"font-family:"Arial","sans-serif"=
;color:#1F497D">Hi Surinder,<o:p></o:p></span></p><p class=3D"MsoNormal"><sp=
an style=3D"font-family:"Arial","sans-serif";color:#1F49=
7D"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-f=
amily:"Arial","sans-serif";color:#1F497D">Jon Holdback w=
ant us to add a new SPF record (for their promotional mail provider's mail s=
erver) to <a href=3D"http://roadmappingtechnology.com">roadmappingtechnology=
.com</a>'s DNS record. And also a DKIM record if possible. See below.<o:p></=
o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial=
","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p c=
lass=3D"MsoNormal"><span style=3D"font-family:"Arial","sans-s=
erif";color:#1F497D">Can you do this? Or can you tell me how to do it?<=
o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-family:"=
;Arial","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial","=
;sans-serif";color:#1F497D">Very sorry to bother you.<o:p></o:p></span>=
</p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial",&quo=
t;sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class=3D"Ms=
oNormal"><span style=3D"font-family:"Arial","sans-serif"=
;color:#1F497D">Neil.<o:p></o:p></span></p><p class=3D"MsoNormal"><span styl=
e=3D"font-family:"Arial","sans-serif";color:#1F497D"><o:=
p> </o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-family:&=
quot;Arial","sans-serif";color:#1F497D"><o:p> </o:p></sp=
an></p><div style=3D"border:none;border-left:solid blue 1.5pt;padding:0cm 0c=
m 0cm 4.0pt"><div><div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;p=
adding:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D"EN-US" sty=
le=3D"font-size:10.0pt;font-family:"Tahoma","sans-serif"=
;mso-fareast-language:EN-GB">From:</span></b><span lang=3D"EN-US" style=3D"f=
ont-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fa=
reast-language:EN-GB"> Jon Holdback [<a href=3D"mailto:jon.holdback@roadmapp=
ingtechnology.com">mailto:jon.holdback@roadmappingtechnology.com</a>] <br><b=
>Sent:</b> 17 September 2013 20:56<br><b>To:</b> 'Neil Stainton'<br><b>Cc:</=
b> Chris Creighton Thomas<br><b>Subject:</b> RE: Question on email support<o=
:p></o:p></span></p></div></div><p class=3D"MsoNormal"><o:p> </o:p></p>=
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Hi Neil,<o:p></o:p></sp=
an></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p=
></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">Thanks for y=
our time going through our email problems this afternoon. We discussed SPF r=
ecords in detail and also mentioned DKIM records. I=E2=80=99ve looked furthe=
r into the DKIM records and found them to be of a similar purpose to SPF rec=
ords and also similar to implement =E2=80=93 adding information to the DNS s=
ettings. I=E2=80=99d appreciate it if you could ask Surinder about these as w=
ell. I=E2=80=99m sure he will have heard of them but please don=E2=80=99t wo=
rry if they are something we don=E2=80=99t implement ourselves. After all ou=
r normal emails get through to our customers and so will our marketing ones o=
nce the systems are registered in the same way.<o:p></o:p></span></p><p clas=
s=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span></p><p=
class=3D"MsoNormal"><span style=3D"color:#1F497D">So the instructions from Z=
oho for SPF are:<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"=
color:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span styl=
e=3D"color:#1F497D">v=3Dspf1 include:zcsend.net ~all<o:p></o:p></span></p><p=
class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span><=
/p><p class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:"A=
rial","sans-serif";color:#555555;background:white">Add the ab=
ove SPF record to the DNS settings of your domain. If the SPF record already=
exists, please add </span><span class=3D"txtbld"><b><span style=3D"fo=
nt-size:9.0pt;font-family:"Arial","sans-serif";color:#55=
5555;background:#FFF4CF">include:zcsend.net</span></b></span><span class=3D"=
apple-converted-space"><span style=3D"font-size:9.0pt;font-family:"Aria=
l","sans-serif";color:#555555;background:white"> </span>=
</span><span style=3D"font-size:9.0pt;font-family:"Arial","sa=
ns-serif";color:#555555;background:white"> to the record.</span><s=
pan style=3D"color:#1F497D"><o:p></o:p></span></p><p class=3D"MsoNormal"><sp=
an style=3D"color:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNormal=
"><span style=3D"color:#1F497D">And the instructions for DKIM are:<o:p></o:p=
></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> =
</o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">"k=3Dr=
sa; p=3DMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDKALHbeUYNzWtMar69Jt2XmzjpgNQ8=
VQ35Nglqi5/iwcU7jjd3c9Hj+9lfdzvKiuYnMXGu+crqVm21nCnZr+4RxpMy+F8gxAoSe7U0i6NZ=
yETOu7XWFwHSpkghfBj7jeziqlG1etheyGy1Wd6S/RXNoAst9D1JQno+VRLwy6wrvQIDAQAB"<o:=
p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p=
> </o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-size:9.0p=
t;font-family:"Arial","sans-serif";color:#555555;backgro=
und:white">Add the above public key to the subdomain </span><span clas=
s=3D"txtbld"><b><span style=3D"font-size:9.0pt;font-family:"Arial"=
,"sans-serif";color:#555555;background:#FFF4CF">171240._<a href=3D=
"http://domainkey.roadmappingtechnology.com">domainkey.roadmappingtechnology=
.com</a></span></b></span><span style=3D"font-size:9.0pt;font-family:"A=
rial","sans-serif";color:#555555;background:white"> in y=
our domain's DNS settings.</span><span style=3D"color:#1F497D"><o:p></o:p></=
span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o=
:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">The only a=
dditional information given from the Zoho email authentication help pages ar=
e links to wiki pages explaining what SPF and DKIM are =E2=80=93 I suppose b=
ecause it differs from one setup to another. Please let me know if this is O=
K and we=E2=80=99ll run a few tests.<o:p></o:p></span></p><p class=3D"MsoNor=
mal"><span style=3D"color:#1F497D"><o:p> </o:p></span></p><p class=3D"M=
soNormal"><span style=3D"color:#1F497D">Surinder =E2=80=93 I=E2=80=99m sorry=
to disturb your holiday but hope the cruise was good!<o:p></o:p></span></p>=
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span=
></p><div><p class=3D"MsoNormal"><span style=3D"color:#1F497D">Kind regards,=
<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">J=
on Holdback.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"colo=
r:#1F497D">______________________________________<o:p></o:p></span></p><p cl=
ass=3D"MsoNormal"><b><span style=3D"color:#1F497D">Join us at the Strategic R=
oadmapping Conference<o:p></o:p></span></b></p><p class=3D"MsoNormal"><span s=
tyle=3D"color:#1F497D">Sheraton Heathrow Hotel, London<o:p></o:p></span></p>=
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Wednesday 6<sup>th</sup=
> November 2013<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"c=
olor:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNormal"><a href=3D"=
http://www.roadmappingtechnology.com/events"><b>Click here for more details<=
/b></a><b><span style=3D"color:#1F497D"><o:p></o:p></span></b></p><p class=3D=
"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span></p><p cla=
ss=3D"MsoNormal"><span style=3D"color:#1F497D">Jon Holdback MRes, MBCS, CITP=
<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">R=
oadmapping Technology Limited<o:p></o:p></span></p><p class=3D"MsoNormal"><s=
pan style=3D"color:#1F497D;mso-fareast-language:EN-GB"><o:p> </o:p></sp=
an></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">Tel &=
nbsp; +44(0) 1494 429395<o:p></o:p></span></p><p cla=
ss=3D"MsoNormal"><span style=3D"color:#1F497D">Fax &n=
bsp; +44(0) 1494 472414<o:p></o:p></span></p><p class=3D"MsoNormal"><s=
pan style=3D"color:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNorma=
l"><span style=3D"color:#1F497D"><a href=3D"mailto:jon.holdback@roadmappingt=
echnology.com">jon.holdback@roadmappingtechnology.com</a><o:p></o:p></span><=
/p><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><a href=3D"http://ww=
w.roadmappingtechnology.com">http://www.roadmappingtechnology.com</a><o:p></=
o:p></span></p></div><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o=
:p> </o:p></span></p><div><div style=3D"border:none;border-top:solid #B=
5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D=
"EN-US" style=3D"font-size:10.0pt;font-family:"Tahoma","sans-=
serif";mso-fareast-language:EN-GB">From:</span></b><span lang=3D"EN-US"=
style=3D"font-size:10.0pt;font-family:"Tahoma","sans-serif&q=
uot;;mso-fareast-language:EN-GB"> Neil Stainton [<a href=3D"mailto:neil@itpa=
rtnership.com">mailto:neil@itpartnership.com</a>] <br><b>Sent:</b> 17 Septem=
ber 2013 15:24<br><b>To:</b> <a href=3D"mailto:jon.holdback@roadmappingtechn=
ology.com">jon.holdback@roadmappingtechnology.com</a><br><b>Subject:</b> RE:=
Question on email support<o:p></o:p></span></p></div></div><p class=3D"MsoN=
ormal"><o:p> </o:p></p><p class=3D"MsoNormal"><span style=3D"font-famil=
y:"Arial","sans-serif";color:#1F497D">Yes, that is fine.=
<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-family:&quo=
t;Arial","sans-serif";color:#1F497D"><o:p> </o:p></span>=
</p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial",&quo=
t;sans-serif";color:#1F497D">Neil.<o:p></o:p></span></p><p class=3D"Mso=
Normal"><span style=3D"font-family:"Arial","sans-serif";=
color:#1F497D"><o:p> </o:p></span></p><div><div style=3D"border:none;bo=
rder-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNorma=
l"><b><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-family:"Tahom=
a","sans-serif";mso-fareast-language:EN-GB">From:</span></b><=
span lang=3D"EN-US" style=3D"font-size:10.0pt;font-family:"Tahoma"=
,"sans-serif";mso-fareast-language:EN-GB"> Jon Holdback [<a href=3D=
"mailto:jon.holdback@roadmappingtechnology.com">mailto:jon.holdback@roadmapp=
ingtechnology.com</a>] <br><b>Sent:</b> 17 September 2013 15:00<br><b>To:</b=
> 'Neil Stainton'<br><b>Cc:</b> Chris Creighton Thomas<br><b>Subject:</b> RE=
: Question on email support<o:p></o:p></span></p></div></div><p class=3D"Mso=
Normal"><o:p> </o:p></p><p class=3D"MsoNormal"><span style=3D"color:#1F4=
97D">Hi Neil,<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"col=
or:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span style=3D=
"color:#1F497D">Just picked up your message. I=E2=80=99m on a call to the US=
at the moment =E2=80=93 can I call you at 4pm? Cheers.<o:p></o:p></span></p=
><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p><div><p class=3D"MsoNormal"><span style=3D"color:#1F497D">Kind regards=
,<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">=
Jon Holdback.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"col=
or:#1F497D">______________________________________<o:p></o:p></span></p><p c=
lass=3D"MsoNormal"><b><span style=3D"color:#1F497D">Join us at the Strategic=
Roadmapping Conference<o:p></o:p></span></b></p><p class=3D"MsoNormal"><spa=
n style=3D"color:#1F497D">Sheraton Heathrow Hotel, London<o:p></o:p></span><=
/p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">Wednesday 6<sup>th</=
sup> November 2013<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D=
"color:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNormal"><a href=3D=
"http://www.roadmappingtechnology.com/events"><b>Click here for more details=
</b></a><b><span style=3D"color:#1F497D"><o:p></o:p></span></b></p><p class=3D=
"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span></p><p cla=
ss=3D"MsoNormal"><span style=3D"color:#1F497D">Jon Holdback MRes, MBCS, CITP=
<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">R=
oadmapping Technology Limited<o:p></o:p></span></p><p class=3D"MsoNormal"><s=
pan style=3D"color:#1F497D;mso-fareast-language:EN-GB"><o:p> </o:p></sp=
an></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">Tel &=
nbsp; +44(0) 1494 429395<o:p></o:p></span></p><p cla=
ss=3D"MsoNormal"><span style=3D"color:#1F497D">Fax &n=
bsp; +44(0) 1494 472414<o:p></o:p></span></p><p class=3D"MsoNormal"><s=
pan style=3D"color:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNorma=
l"><a href=3D"mailto:jon.holdback@roadmappingtechnology.com">jon.holdback@ro=
admappingtechnology.com</a><span style=3D"color:#1F497D"><o:p></o:p></span><=
/p><p class=3D"MsoNormal"><a href=3D"http://www.roadmappingtechnology.com">h=
ttp://www.roadmappingtechnology.com</a><span style=3D"color:#1F497D"><o:p></=
o:p></span></p></div><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o=
:p> </o:p></span></p><div><div style=3D"border:none;border-top:solid #B=
5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D=
"EN-US" style=3D"font-size:10.0pt;font-family:"Tahoma","sans-=
serif";mso-fareast-language:EN-GB">From:</span></b><span lang=3D"EN-US"=
style=3D"font-size:10.0pt;font-family:"Tahoma","sans-serif&q=
uot;;mso-fareast-language:EN-GB"> Jon Holdback [</span><a href=3D"mailto:jon=
.holdback@roadmappingtechnology.com"><span lang=3D"EN-US" style=3D"font-size=
:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-la=
nguage:EN-GB">mailto:jon.holdback@roadmappingtechnology.com</span></a><span l=
ang=3D"EN-US" style=3D"font-size:10.0pt;font-family:"Tahoma","=
;sans-serif";mso-fareast-language:EN-GB">] <br><b>Sent:</b> 17 Septembe=
r 2013 08:21<br><b>To:</b> 'Neil Stainton'<br><b>Cc:</b> Chris Creighton Tho=
mas (</span><a href=3D"mailto:chrisct@roadmappingtechnology.com"><span lang=3D=
"EN-US" style=3D"font-size:10.0pt;font-family:"Tahoma","sans-=
serif";mso-fareast-language:EN-GB">chrisct@roadmappingtechnology.com</s=
pan></a><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-family:"Tah=
oma","sans-serif";mso-fareast-language:EN-GB">)<br><b>Subject=
:</b> Question on email support<o:p></o:p></span></p></div></div><p class=3D=
"MsoNormal"><o:p> </o:p></p><p class=3D"MsoNormal"><span style=3D"color=
:#1F497D">Hi Neil,<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D=
"color:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span sty=
le=3D"color:#1F497D">Can you please help me with something that has come up r=
egarding our email system whilst we have been promoting our annual conferenc=
e? It=E2=80=99s causing some concern as we have been told some emails are no=
t being delivered from our third party marketing system. I understand Surind=
er is away until next week but I=E2=80=99d like to run through this with you=
as it is urgent. Would you be available for a call at 9.30am this morning? T=
hanks Neil.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color=
:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span style=3D"=
color:#1F497D">Kind regards,<o:p></o:p></span></p><p class=3D"MsoNormal"><sp=
an style=3D"color:#1F497D">Jon Holdback.<o:p></o:p></span></p><p class=3D"Ms=
oNormal"><span style=3D"color:#1F497D">_____________________________________=
_<o:p></o:p></span></p><p class=3D"MsoNormal"><b><span style=3D"color:#1F497=
D">Join us at the Strategic Roadmapping Conference<o:p></o:p></span></b></p>=
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Sheraton Heathrow Hotel=
, London<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1=
F497D">Wednesday 6<sup>th</sup> November 2013<o:p></o:p></span></p><p class=3D=
"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></span></p><p cla=
ss=3D"MsoNormal"><a href=3D"http://www.roadmappingtechnology.com/events"><b>=
Click here for more details</b></a><b><span style=3D"color:#1F497D"><o:p></o=
:p></span></b></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p>=
</o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">=
Jon Holdback MRes, MBCS, CITP<o:p></o:p></span></p><p class=3D"MsoNormal"><s=
pan style=3D"color:#1F497D">Roadmapping Technology Limited<o:p></o:p></span>=
</p><p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language=
:EN-GB"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span style=3D"co=
lor:#1F497D">Tel +44(0) 1494 42939=
5<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"color:#1F497D">=
Fax +44(0) 1494 472414<o:p></o:p></span>=
</p><p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></=
span></p><p class=3D"MsoNormal"><a href=3D"mailto:jon.holdback@roadmappingte=
chnology.com">jon.holdback@roadmappingtechnology.com</a><span style=3D"color=
:#1F497D"><o:p></o:p></span></p><p class=3D"MsoNormal"><a href=3D"http://www=
.roadmappingtechnology.com">http://www.roadmappingtechnology.com</a><span st=
yle=3D"color:#1F497D"><o:p></o:p></span></p><p class=3D"MsoNormal"><o:p>&nbs=
p;</o:p></p></div></div></div></blockquote></body></html>=
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