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From: Paul and Sue Tustain <paulsuetustain@googlemail.com>
Mime-Version: 1.0 (1.0)
Subject: Re: Not Received.  Order no.109976
Date: Wed, 29 Jul 2026 12:22:51 +0100
Message-Id: <A55FC13D-6A3D-4B8E-92F6-735739060C7D@googlemail.com>
References: <002801dd1f4b$acb60080$06220180$@hyperflight.co.uk>
In-Reply-To: <002801dd1f4b$acb60080$06220180$@hyperflight.co.uk>
To: sales@hyperflight.co.uk
X-Mailer: iPhone Mail (23F84)

Hi, ok I will message them again and try.
Can you message them as well please?
Kind regards
Paul.

> On 29 Jul 2026, at 12:16, sales@hyperflight.co.uk wrote:
>=20
> =EF=BB=BFHi Paul,
>=20
> I am very sorry about this. I have emailed the shipping agent who will cha=
se DHL.
>=20
> Can you please ask your neighbours also? The drive probably left it very c=
lose to your property.
>=20
> Kind regards,
>=20
> Neil.
>=20
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
>=20
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web  : www.hyperflight.co.uk
> VAT ID: GB116294226
> EORI: GB116294226000
>=20
>=20
>=20
>=20
> -----Original Message-----
> From: Paul and Sue Tustain <paulsuetustain@googlemail.com>
> Sent: 29 July 2026 10:56
> To: sales@hyperflight.co.uk
> Subject: Not Received. Order no.109976
>=20
>=20
> Dear sirs,
> With regard to the above order I am sorry to say that DHL have obviously d=
elivered my package to the wrong address!!
> I have been in touch with them twice and all they are saying is the packag=
e has been delivered!!
> It=E2=80=99s so frustrating as it was delivered to the wrong address, the p=
hoto shows a blocked paving drive and we have a tarmac drive but they don=E2=
=80=99t seem to care.
> As we have not received the item can you tell me what is going to happen?
> Yours sincerely
> Paul Tustain.
>=20
>=20