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From: <sales@hyperflight.co.uk>
To: "'John Leggott'" <ttoggel@gmail.com>
References: <CAGwHpPrO0CPoep_bEoowWRVOK0NfdAjWuTxsmPbw5nSv0TT+CQ@mail.gmail.com> <071801d5fec7$009799e0$01c6cda0$@hyperflight.co.uk> <CAGwHpPqvPEvQ3yJWVRG0cZLKsZ_ONJ14hvKwJYDPQwi5b2RMKA@mail.gmail.com> <079601d5fecf$2982eff0$7c88cfd0$@hyperflight.co.uk> <CAGwHpPpk0PMxbqSzm1HCBupVBdaxkHCGxi5_s+c=scqrm5PBig@mail.gmail.com>
In-Reply-To: <CAGwHpPpk0PMxbqSzm1HCBupVBdaxkHCGxi5_s+c=scqrm5PBig@mail.gmail.com>
Subject: RE: Damaged Wing, St
Date: Mon, 23 Mar 2020 16:32:50 -0000
Message-ID: <0bf901d60130$b23b7f70$16b27e50$@hyperflight.co.uk>
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Okay. Please confirm which of the remaining Strike 3 colours you prefer.



See https://www.hyperflight.co.uk/products.asp?code=STRIKE3 
<https://www.hyperflight.co.uk/products.asp?code=STRIKE3&name=strike-3-dlg> 
&name=strike-3-dlg



Kind regards,



Neil.



---------------------------

Neil Stainton

HyperFlight Ltd

Drybank Farm

Fosse Way, Ettington

Stratford-upon-Avon

UK CV37 7PD



Tel: +44 (0)1789 336166

Mob: +44 (0)7821 351341

Email: neil@hyperflight.co.uk

Web  : www.hyperflight.co.uk

Skype: neil.stainton

VAT ID: GB116294226

EORI: GB116294226000







From: John Leggott <ttoggel@gmail.com>
Sent: 20 March 2020 17:10
To: sales@hyperflight.co.uk
Subject: Re: Damaged Wing, St



Hi Neil

I would like a replacement wing please.

Regards John



On Fri, 20 Mar 2020 at 15:49, <sales@hyperflight.co.uk 
<mailto:sales@hyperflight.co.uk> > wrote:

Hi John,



We could either give you a 33% refund in recompense for the damage or 
collect the damaged wing and supply a replacement.



I think the wing is repairable with a patch of SC over the affected area.



Again, sincere apologies for this.



Kind regards,



Neil.



---------------------------

Neil Stainton

HyperFlight Ltd

Drybank Farm

Fosse Way, Ettington

Stratford-upon-Avon

UK CV37 7PD



Tel: +44 (0)1789 336166

Mob: +44 (0)7821 351341

Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>

Web  : www.hyperflight.co.uk <http://www.hyperflight.co.uk>

Skype: neil.stainton

VAT ID: GB116294226

EORI: GB116294226000









From: John Leggott <ttoggel@gmail.com <mailto:ttoggel@gmail.com> >
Sent: 20 March 2020 15:07
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>
Subject: Re: Damaged Wing, St



Hi

It's the port wing, underneath and that's the side I launch.

Regards John



On Fri, 20 Mar 2020 at 14:51, <sales@hyperflight.co.uk 
<mailto:sales@hyperflight.co.uk> > wrote:

Thanks for the photo. Which wing is it in?



Very sorry about this.



Regards, Neil



From: John Leggott <ttoggel@gmail.com <mailto:ttoggel@gmail.com> >
Sent: 20 March 2020 14:25
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>
Subject: Damaged Wing, St



Further to our phone conversation I have attached a photo of the damaged 
part of the wing.

Regards John


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<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DEN-GB link=3Dblue =
vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Okay. Please confirm which of the remaining Strike 3 colours =
you prefer.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>See <a =
href=3D"https://www.hyperflight.co.uk/products.asp?code=3DSTRIKE3&amp;nam=
e=3Dstrike-3-dlg">https://www.hyperflight.co.uk/products.asp?code=3DSTRIK=
E3&amp;name=3Dstrike-3-dlg</a><o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p>&nbsp;</o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Kind regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Neil.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>---------------------------<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Neil Stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p>&nbsp;</o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Tel: +44 (0)1789 =
336166<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Mob: +44 (0)7821 351341<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Email: neil@hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Web=C2=A0 : www.hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Skype: =
neil.stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></b>=
</p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p>&nbsp;</o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> John Leggott =
&lt;ttoggel@gmail.com&gt; <br><b>Sent:</b> 20 March 2020 =
17:10<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Re: =
Damaged Wing, St<o:p></o:p></span></p><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><p class=3DMsoNormal>Hi =
Neil<o:p></o:p></p><div><p class=3DMsoNormal>I would like a replacement =
wing please.<o:p></o:p></p></div><div><p class=3DMsoNormal>Regards =
John<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p><div><div><p class=3DMsoNormal>On =
Fri, 20 Mar 2020 at 15:49, &lt;<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Hi =
John,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>We could either =
give you a 33% refund in recompense for the damage or collect the =
damaged wing and supply a replacement.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>I think the wing =
is repairable with a patch of SC over the affected =
area.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Again, sincere =
apologies for this.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Kind =
regards,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Neil.</span><o:p><=
/o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>------------------=
---------</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Neil =
Stainton</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Drybank =
Farm</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Tel: +44 (0)1789 =
336166</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Mob: +44 (0)7821 =
351341</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Email: <a =
href=3D"mailto:neil@hyperflight.co.uk" =
target=3D"_blank">neil@hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Web&nbsp; : <a =
href=3D"http://www.hyperflight.co.uk" =
target=3D"_blank">www.hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Skype: =
neil.stainton</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>VAT ID: =
GB116294226</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>EORI: =
GB116294226000</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> John Leggott &lt;<a =
href=3D"mailto:ttoggel@gmail.com" =
target=3D"_blank">ttoggel@gmail.com</a>&gt; <br><b>Sent:</b> 20 March =
2020 15:07<br><b>To:</b> <a href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a><br><b>Subject:</b> Re: =
Damaged Wing, St</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi&nbsp;<o:p=
></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It's the =
port wing, underneath and that's the side I =
launch.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Regards =
John<o:p></o:p></p></div></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Fri, 20 =
Mar 2020 at 14:51, &lt;<a href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a>&gt; =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5=
.0pt'><div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Thanks for the =
photo. Which wing is it in?</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Very sorry about =
this.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Regards, =
Neil</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>&nbsp;</span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> John Leggott &lt;<a =
href=3D"mailto:ttoggel@gmail.com" =
target=3D"_blank">ttoggel@gmail.com</a>&gt; <br><b>Sent:</b> 20 March =
2020 14:25<br><b>To:</b> <a href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a><br><b>Subject:</b> Damaged =
Wing, St</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>&nbsp;<o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Further to =
our phone conversation I have attached a photo of the damaged part of =
the wing.<o:p></o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Regards =
John<o:p></o:p></p></div></div></div></div></blockquote></div></div></div=
></blockquote></div></div></body></html>
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