File: D:/hMailServer/Data/hyperflight.co.uk/sales/B5/{B59BB488-AD4B-45FF-91D6-AA1302DDF78E}.eml
From: <sales@hyperflight.co.uk>
To: "'Ken Hollman'" <hollmank@sbcglobal.net>
References: <1724505882.639934.1581030737694.ref@mail.yahoo.com> <1724505882.639934.1581030737694@mail.yahoo.com> <037701d5dda9$1f45d760$5dd18620$@hyperflight.co.uk> <730605019.903050.1581089982755@mail.yahoo.com>
In-Reply-To: <730605019.903050.1581089982755@mail.yahoo.com>
Subject: RE: Order # 60778
Date: Sat, 8 Feb 2020 00:13:04 -0000
Message-ID: <009301d5de14$88ff90e0$9afeb2a0$@hyperflight.co.uk>
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Thanks. Please buy a replacement servo using this voucher code: WGND
Kind regards,
Neil.
---------------------------
Neil Stainton
HyperFlight Ltd
Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
Tel: +44 (0)1789 336166
Mob: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
Skype: neil.stainton
VAT ID: GB116294226
EORI: GB116294226000
From: Ken Hollman <hollmank@sbcglobal.net>
Sent: 07 February 2020 15:40
To: sales@hyperflight.co.uk
Subject: Re: Order # 60778
I guess neither is very palatable given the expense already incurred but
I'll purchase the replacement.
ken
On Friday, February 7, 2020, 4:24:16 AM MST, sales@hyperflight.co.uk
<mailto:sales@hyperflight.co.uk> <sales@hyperflight.co.uk
<mailto:sales@hyperflight.co.uk> > wrote:
Hi Ken,
I am very sorry with the servo issue. We can offer two solutions:
a) You return the servo, we test it and if we agree it has failed and has
not been abused we will send a replacement. We can only offer this for
servos that have their lead, have not been opened, and have not had the
mounting lugs removed.
b) Or we can give you a discount voucher code for 50% of the servo cost, and
you buy a new servo using our web site using the voucher code.
The latter method has the benefit of being quicker and less hassle.
Kind regards,
Neil.
---------------------------
Neil Stainton
HyperFlight Ltd
Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
Tel: +44 (0)1789 336166
Mob: +44 (0)7821 351341
Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>
Skype: neil.stainton
From: Ken Hollman <hollmank@sbcglobal.net <mailto:hollmank@sbcglobal.net> >
Sent: 06 February 2020 23:12
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>
Subject: Order # 60778
I received and am building the Longshot 4. It's going well except from a
servo failure. It was one of the Ripmax SD100. Failed the second time I
powered it up, and of course just after installing the servo tray into the
pod. Please send a replacement asap.
Thanks,
Ken Hollman
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vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Thanks. Please =
buy a replacement servo using this voucher code: =
<b>WGND</b><o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Kind regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Neil.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>---------------------------<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Neil Stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Tel: +44 (0)1789 =
336166<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Mob: +44 (0)7821 351341<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Email: neil@hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>Web=C2=A0 : www.hyperflight.co.uk<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Skype: =
neil.stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></b>=
</p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-languag=
e:EN-US'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span =
lang=3DEN-US>From:</span></b><span lang=3DEN-US> Ken Hollman =
<hollmank@sbcglobal.net> <br><b>Sent:</b> 07 February 2020 =
15:40<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Re: Order =
# 60778<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif'>I guess =
neither is very palatable given the expense already incurred but I'll =
purchase the replacement. <o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif'><o:p> =
</o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif'>ken <o=
:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif'><o:p> =
</o:p></span></p></div></div><div =
id=3D"ydpb243dc65yahoo_quoted_1745204033"><div><div><p =
class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>On Friday, February 7, 2020, 4:24:16 AM MST, <a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> =
<<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>> =
wrote: <o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'><o:p> </o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'><o:p> </o:p></span></p></div><div><div =
id=3Dydpb243dc65yiv6102729617><div><div><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Hi Ken,<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>I am very sorry with the servo issue. We can offer two =
solutions:<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>a) You return the servo, we test it and if we agree it has failed and =
has not been abused we will send a replacement. We can only offer this =
for servos that have their lead, have not been opened, and have not had =
the mounting lugs removed.<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>b) Or we can give you a discount voucher code for 50% of the servo =
cost, and you buy a new servo using our web site using the voucher =
code.<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>The latter method has the benefit of being quicker and less =
hassle.<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Kind regards,<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Neil.<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>---------------------------<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Neil Stainton<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>HyperFlight Ltd<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Drybank Farm<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Fosse Way, Ettington<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Stratford-upon-Avon <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>UK CV37 7PD<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Tel: +44 (0)1789 336166<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Mob: +44 (0)7821 351341<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Email: <a =
href=3D"mailto:neil@hyperflight.co.uk">neil@hyperflight.co.uk</a><o:p></o=
:p></span></p><p class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Web : <a =
href=3D"http://www.hyperflight.co.uk">www.hyperflight.co.uk</a><o:p></o:p=
></span></p><p class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Skype: neil.stainton<o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><div =
id=3Dydpb243dc65yiv6102729617yqt51399><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3Dydpb243dc65yiv6102729617msonormal><b><span =
lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>From:</span></b><span lang=3DEN-US =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> Ken Hollman <<a =
href=3D"mailto:hollmank@sbcglobal.net">hollmank@sbcglobal.net</a>> =
<br><b>Sent:</b> 06 February 2020 23:12<br><b>To:</b> <a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a><br><b=
>Subject:</b> Order # 60778</span><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'><o:p></o:p></span></p></div></div><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> <o:p></o:p></span></p><div><div><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>I received and am building the Longshot 4. It's going well =
except from a servo failure. It was one of the Ripmax SD100. =
Failed the second time I powered it up, and of course just after =
installing the servo tray into the pod. Please send a replacement =
asap.</span><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'><o:p></o:p></span></p></div><div><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'> </span><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'><o:p></o:p></span></p></div><div><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Thanks,</span><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'><o:p></o:p></span></p></div><div><p =
class=3Dydpb243dc65yiv6102729617msonormal><span =
style=3D'font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'>Ken Hollman</span><span =
style=3D'font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282=
A'><o:p></o:p></span></p></div></div></div></div></div></div></div></div>=
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