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[Logo]
IMPORTANT INFORMATION
Please be advised that this mailbox is no longer monitored for new support =
cases.
How to get help
Support for the Affinity Billing Enterprise product suite can now be obtain=
ed via the Union Street service desk portal https://unionstreet.service-now=
.com/csm
If you've not received an email inviting you to sign into the portal, pleas=
e contact a member of our service desk team on 0208 614 9090 who will be ha=
ppy to assist you.
Updates on exisiting cases
Any tasks raised prior to 27th June 2021 will continue to be managed throug=
h to conclusion via this email address.
Updates on these cases can be requested by emailing this mailbox ensuring t=
hat the relevant <AKJTaskID> "tag" is included in the subject line of the e=
mail.
Bureau support for Affinity managed billing customers

Affinity customers who receive a managed billing service can obtain help wi=
th their bill run from our bureau billing team by emailing bureausupport@au=
rora.io

[Logo]

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<td style=3D"font-size: 25px; font-family: 'Montserrat', sans-serif; color:=
 #524b65; padding-top: 30px;" class=3D"padding-copy">
<b>IMPORTANT INFORMATION</b> </td>
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<td style=3D"padding: 20px 0 0 0; font-size: 16px; line-height: 25px; font-=
family: 'Montserrat', sans-serif; color: #524b65;" class=3D"padding-copy">
Please be advised that this mailbox is no longer monitored for new support =
cases.</td>
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<tbody>
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<td bgcolor=3D"#524b65 " align=3D"center" style=3D"padding: 40px 10px 40px =
10px;" class=3D"section-padding-bottom-image">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"680" class=
=3D"responsive-table" align=3D"center">
<tbody>
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<td>
<table width=3D"100%" border=3D"0" cellspacing=3D"0" cellpadding=3D"0">
<tbody>
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<table width=3D"100%" border=3D"0" cellspacing=3D"0" cellpadding=3D"0">
<tbody>
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<td style=3D"font-size: 25px; font-family: 'Montserrat', sans-serif; color:=
 #FFFFFF; font-weight:bold;" class=3D"padding-copy">
How to get help</td>
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<td style=3D"padding: 20px 0 0 0; font-size: 16px; line-height: 25px; font-=
family: 'Montserrat', sans-serif; color: #FFFFFF;" class=3D"padding-copy">
Support for the Affinity Billing Enterprise product suite can now be obtain=
ed via the Union Street service desk portal
<a href=3D"https://unionstreet.service-now.com/csm">https://unionstreet.ser=
vice-now.com/csm</a></td>
</tr>
<tr>
<td style=3D"padding: 20px 0 0 0; font-size: 16px; line-height: 25px; font-=
family: 'Montserrat', sans-serif; color: #FFFFFF;" class=3D"padding-copy">
If you've not received an email inviting you to sign into the portal, pleas=
e contact a member of our service desk team on 0208 614 9090 who will be ha=
ppy to assist you.</td>
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</td>
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<tbody>
<tr>
<td bgcolor=3D"#ffffff" align=3D"center" style=3D"padding: 40px 10px 50px 1=
0px;" class=3D"section-padding">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"680" class=
=3D"responsive-table" align=3D"center">
<tbody>
<tr>
<td>
<table width=3D"100%" border=3D"0" cellspacing=3D"0" cellpadding=3D"0">
<tbody>
<tr>
<td style=3D"font-size: 25px; font-family: 'Montserrat', sans-serif; color:=
 #524b65;" class=3D"padding-copy">
<b>Updates on exisiting cases</b></td>
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<tr>
<td style=3D"padding: 20px 0 0 0; font-size: 16px; line-height: 25px; font-=
family: 'Montserrat', sans-serif; color: #524b65;" class=3D"padding-copy">
Any tasks raised prior to 27th June 2021 will continue to be managed throug=
h to conclusion via this email address.</td>
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<tr>
<td style=3D"padding: 20px 0 30px 0; font-size: 16px; line-height: 25px; fo=
nt-family: 'Montserrat', sans-serif; color: #524b65;" class=3D"padding-copy=
">
Updates on these cases can be requested by emailing this mailbox ensuring t=
hat the relevant &lt;AKJTaskID&gt; &quot;tag&quot; is included in the subje=
ct line of the email.</td>
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</td>
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</tbody>
</table>
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td bgcolor=3D"#524b65 " align=3D"center" style=3D"padding: 40px 15px 50px =
15px;" class=3D"section-padding">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"680" style=
=3D"padding:0 0 20px 0;" class=3D"responsive-table" align=3D"center">
<tbody>
<tr>
<td align=3D"left" style=3D"padding: 0 0 10px 0; font-size: 25px; font-fami=
ly: 'Montserrat', sans-serif; font-weight: normal; color: #FFFFFF;" class=
=3D"padding-copy" colspan=3D"2">
<b>Bureau support for Affinity managed billing customers</b></td>
</tr>
<tr>
<td align=3D"center" valign=3D"top" style=3D"padding: 10px 0 0 0;" class=3D=
"mobile-hide">
</td>
<td style=3D"padding: 10px 0 0 0;" class=3D"no-padding">
<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%">
<tbody>
<tr>
<td style=3D"padding: 0px 0 15px 0px; font-size: 16px; line-height: 24px; f=
ont-family: 'Montserrat', sans-serif; color: #FFFFFF;" class=3D"padding-cop=
y">
<p>Affinity customers who receive a managed billing service can obtain help=
 with their bill run from our bureau billing team by emailing bureausupport=
@aurora.io</p>
</td>
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</td>
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</td>
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</tbody>
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<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%">
<tbody>
<tr>
<td bgcolor=3D"#271d3e">
<div align=3D"center" style=3D"padding: 0px 15px 0px 15px;"><img alt=3D"Log=
o" width=3D"250px" height=3D"211px" src=3D"https://www.brand.aurora.io/auro=
ra-brand-asset-pack/Logos/Aurora/jpg/Aurora%20Colour%20Light@500px.jpg">
</div>
</td>
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</tbody>
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</td>
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