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; Wed, 8 Jul 2026 11:23:56 +0100
From: <sales@hyperflight.co.uk>
To: "'Erik'" <engineerraisedinkingston@gmail.com>
References: <GVXP193MB31544F29D0DB62589F7B3CB5AB122@GVXP193MB3154.EURP193.PROD.OUTLOOK.COM>
<032501dcf27c$c318c840$494a58c0$@hyperflight.co.uk> <GVXP193MB3154EB98635FD89322694608AB122@GVXP193MB3154.EURP193.PROD.OUTLOOK.COM>
<03e701dcf2b9$5e5a25b0$1b0e7110$@hyperflight.co.uk> <GVXP193MB31545A5FA65FC9637CC8BD66ABE62@GVXP193MB3154.EURP193.PROD.OUTLOOK.COM>
<00e701dcfcad$ebba0210$c32e0630$@hyperflight.co.uk> <GVXP193MB31541F0C41EE1EDB37E8A22FABF02@GVXP193MB3154.EURP193.PROD.OUTLOOK.COM>
In-Reply-To: <GVXP193MB31541F0C41EE1EDB37E8A22FABF02@GVXP193MB3154.EURP193.PROD.OUTLOOK.COM>
Subject: RE: Order 108746
Date: Wed, 8 Jul 2026 11:23:55 +0100
Message-ID: <00b401dd0ec3$e16cfa10$a446ee30$@hyperflight.co.uk>
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------=_NextPart_000_00B5_01DD0ECC.4333D310
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Hi Erik,
=20
Thank you for your honesty. I don't know what is happening to Royal Mail =
lately.=20
=20
Please return the servo to:
=20
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
CV37 7PD
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
From: Erik <engineerraisedinkingston@gmail.com>=20
Sent: 07 July 2026 20:10
To: sales@hyperflight.co.uk
Subject: Re: Order 108746=20
=20
Hi Neil,
=20
Hope you=E2=80=99re well.
=20
=20
A package arrived at my door last Friday, and I only just got to opening =
it. Lo and behold - it=E2=80=99s the original motor(HV06H) that Royal =
Mail took their sweet time delivering (just over six weeks, if my maths =
is correct)
=20
Would you like me to post it back to you? I don=E2=80=99t really have an =
immediate use for it, and more than that - I have a bit of a guilty =
conscience, since I only paid for the basic postage and you very kindly =
credited me for a replacement regardless.
=20
I haven=E2=80=99t used it nor taken any parts from it, so for all =
intents and purposes - it=E2=80=99s brand new.=20
=20
If so, let me know the address and I=E2=80=99ll pop it down to the post =
office in the next few days.
=20
=20
Cheers,
Erik
=20
=20
_____ =20
From: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> =
<sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> >
Sent: Monday, 15 June 2026 11:01:22
To: 'Erik' <engineerraisedinkingston@gmail.com =
<mailto:engineerraisedinkingston@gmail.com> >
Subject: RE: Order 108746=20
=20
Hi Erik,
=20
Thank you for your patience. I have credited you for the servo order.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>=20
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>=20
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
From: Erik <engineerraisedinkingston@gmail.com =
<mailto:engineerraisedinkingston@gmail.com> >=20
Sent: 15 June 2026 08:34
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>=20
Subject: Re: Order 108746=20
=20
Hi Neil,
=20
Unfortunately the original motor hasn=E2=80=99t turned up. Royal Mail =
still give the same message, too.=20
Could I please ask that you process a refund for that.=20
=20
The replacement LV06 works great, though!
=20
Thanks,
Erik=20
=20
_____ =20
From: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> =
<sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> >
Sent: Tuesday, 02 June 2026 18:58:07
To: 'Erik' <engineerraisedinkingston@gmail.com =
<mailto:engineerraisedinkingston@gmail.com> >
Subject: RE: Order 108746=20
=20
Okay. All understood.
=20
Very sorry for the inconvenience.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>=20
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>=20
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
From: Erik <engineerraisedinkingston@gmail.com =
<mailto:engineerraisedinkingston@gmail.com> >=20
Sent: 02 June 2026 18:40
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>=20
Subject: Re: Order 108746=20
=20
Hi Neil,
=20
Thanks for such a prompt response.
=20
Hindsight is truly wonderful. I didn=E2=80=99t even notice the shipping =
option when I placed the original order. Perhaps I should stop ignoring =
the messages from Specsavers... =F0=9F=99=83
=20
I=E2=80=99ve just ordered the LV06 H variant, as I need this quite =
urgently now. I=E2=80=99ll keep a look out for the original order, but =
if it does arrive, I=E2=80=99ll have to return that one for a refund.
=20
Thanks for your help.
=20
Cheers,
Erik
From: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> =
<sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk> >
Date: Tuesday, 2 June 2026 at 11:44
To: 'Erik' <engineerraisedinkingston@gmail.com =
<mailto:engineerraisedinkingston@gmail.com> >
Subject: RE: Order 108746
Dear Erik,
=20
I confirm the package was sent by untracked mail, as you elected when =
checking out, on 27/5/2026. Sorry there is no way of knowing where it =
is.
=20
Although packages usually arrive within a few days the UK postal system =
isn=E2=80=99t very reliable currenly and some packages are taking up to =
2 weeks.
=20
If it has not arrived by them we will credit you or send the order =
again.
=20
Sincere apologies for the delay. Thank you very much for your patience =
and support.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>=20
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>=20
=20
=20
=20
From: Erik <engineerraisedinkingston@gmail.com =
<mailto:engineerraisedinkingston@gmail.com> >
Sent: 02 June 2026 08:25
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>=20
Subject: Order 108746
=20
Hi there,
=20
=20
I ordered a chaservo HV6-H a week ago now, and still haven=E2=80=99t =
received anything. The Royal Mail website doesn=E2=80=99t provide much =
info either. Could you please advise?=20
=20
Thanks,
Erik=20
=20
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--></style></head><body lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Hi Erik,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Thank you for your honesty. I don't know what =
is happening to Royal Mail lately. <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Please return the servo =
to:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>HyperFlight Ltd<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>1 Drybank Farm<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Fosse Way, Ettington<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Stratford-upon-Avon <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>CV37 7PD<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Kind regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>---------------------------<o:p></o:p></span></=
p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil Stainton<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>HyperFlight Ltd<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>1 Drybank Farm<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>Fosse Way, Ettington<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>Stratford-upon-Avon <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>UK CV37 7PD<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Mob/WhatsApp: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Web =C2=A0: =
www.hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;=
mso-fareast-language:EN-US'><o:p></o:p></span></b></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Erik =
<engineerraisedinkingston@gmail.com> <br><b>Sent:</b> 07 July 2026 =
20:10<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Re: Order =
108746 <o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal><span =
style=3D'color:black'>Hi Neil,<o:p></o:p></span></p></div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>Hope you=E2=80=99re =
well.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>A package arrived at my =
door last Friday, and I only just got to opening it. Lo and behold - =
it=E2=80=99s the original motor(HV06H) that Royal Mail took their sweet =
time delivering (just over six weeks, if my maths is =
correct)<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>Would you like me to post =
it back to you? I don=E2=80=99t really have an immediate use for it, and =
more than that - I have a bit of a guilty conscience, since I only paid =
for the basic postage and you very kindly credited me for a replacement =
regardless.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>I haven=E2=80=99t used it =
nor taken any parts from it, so for all intents and purposes - =
it=E2=80=99s brand new. <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'color:black'>If so, let me know the =
address and I=E2=80=99ll pop it down to the post office in the next few =
days.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'color:black'>Cheers,<o:p></o:p></span></p><div><p =
class=3DMsoNormal><span =
style=3D'color:black'>Erik<o:p></o:p></span></p></div><div><p =
class=3DMsoNormal><span =
style=3D'color:black'><o:p> </o:p></span></p></div><div =
id=3Dms-outlook-mobile-body-separator-line><div><p =
class=3DMsoNormal><o:p> </o:p></p></div></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D2 width=3D"98%" align=3Dcenter></div><div id=3DdivRplyFwdMsg><p =
class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>F=
rom:</span></b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> =
<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> =
<<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>><b=
r><b>Sent:</b> Monday, 15 June 2026 11:01:22<br><b>To:</b> 'Erik' <<a =
href=3D"mailto:engineerraisedinkingston@gmail.com">engineerraisedinkingst=
on@gmail.com</a>><br><b>Subject:</b> RE: Order 108746 =
</span><o:p></o:p></p><div><p =
class=3DMsoNormal> <o:p></o:p></p></div></div><div><div><p =
class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>H=
i Erik,</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>T=
hank you for your patience. I have credited you for the servo =
order.</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>K=
ind regards,</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil.</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>-=
--------------------------</span><o:p></o:p></p><p =
class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil Stainton</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n </span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>M=
ob/WhatsApp: +44 (0)7821 351341</span><o:p></o:p></p><p =
class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
mail: <a =
href=3D"mailto:neil@hyperflight.co.uk">neil@hyperflight.co.uk</a></span><=
o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>W=
eb : <a =
href=3D"http://www.hyperflight.co.uk">www.hyperflight.co.uk</a></span><o:=
p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>V=
AT ID: GB116294226</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
ORI: GB116294226000</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3Dxmsonormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Erik <<a =
href=3D"mailto:engineerraisedinkingston@gmail.com">engineerraisedinkingst=
on@gmail.com</a>> <br><b>Sent:</b> 15 June 2026 08:34<br><b>To:</b> =
<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a><br><b=
>Subject:</b> Re: Order 108746 </span><o:p></o:p></p></div></div><p =
class=3Dxmsonormal> <o:p></o:p></p><div><p class=3Dxmsonormal><span =
style=3D'color:black'>Hi Neil,</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span style=3D'color:black'>Unfortunately the =
original motor hasn=E2=80=99t turned up. Royal Mail still give the same =
message, too. </span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span style=3D'color:black'>Could I please ask that =
you process a refund for that. </span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span style=3D'color:black'>The replacement LV06 =
works great, though!</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>Thanks,</span><o:p></o:p></p></div><div><p =
class=3Dxmsonormal><span =
style=3D'color:black'>Erik </span><o:p></o:p></p></div><div =
id=3D"x_ms-outlook-mobile-body-separator-line"><div><p =
class=3Dxmsonormal> <o:p></o:p></p></div></div><div =
class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><hr =
size=3D2 width=3D"98%" align=3Dcenter></div><div =
id=3D"x_divRplyFwdMsg"><p class=3Dxmsonormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>F=
rom:</span></b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> =
<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> =
<<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>><b=
r><b>Sent:</b> Tuesday, 02 June 2026 18:58:07<br><b>To:</b> 'Erik' =
<<a =
href=3D"mailto:engineerraisedinkingston@gmail.com">engineerraisedinkingst=
on@gmail.com</a>><br><b>Subject:</b> RE: Order 108746 =
</span><o:p></o:p></p><div><p =
class=3Dxmsonormal> <o:p></o:p></p></div></div><div><div><p =
class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>O=
kay. All understood.</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>V=
ery sorry for the inconvenience.</span><o:p></o:p></p><p =
class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>K=
ind regards,</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil.</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>-=
--------------------------</span><o:p></o:p></p><p =
class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil Stainton</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n </span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>M=
ob/WhatsApp: +44 (0)7821 351341</span><o:p></o:p></p><p =
class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
mail: <a =
href=3D"mailto:neil@hyperflight.co.uk">neil@hyperflight.co.uk</a></span><=
o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>W=
eb : <a =
href=3D"http://www.hyperflight.co.uk">www.hyperflight.co.uk</a></span><o:=
p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>V=
AT ID: GB116294226</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
ORI: GB116294226000</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3Dxxmsonormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Erik <<a =
href=3D"mailto:engineerraisedinkingston@gmail.com">engineerraisedinkingst=
on@gmail.com</a>> <br><b>Sent:</b> 02 June 2026 18:40<br><b>To:</b> =
<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a><br><b=
>Subject:</b> Re: Order 108746 </span><o:p></o:p></p></div></div><p =
class=3Dxxmsonormal> <o:p></o:p></p><div><p =
class=3Dxxmsonormal><span style=3D'color:black'>Hi =
Neil,</span><o:p></o:p></p></div><div><p class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxxmsonormal><span style=3D'color:black'>Thanks for such a prompt =
response.</span><o:p></o:p></p></div><div><p class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxxmsonormal><span style=3D'color:black'>Hindsight is truly =
wonderful. I didn=E2=80=99t even notice the shipping option when I =
placed the original order. Perhaps I should stop ignoring the messages =
from Specsavers... </span><span style=3D'font-family:"Segoe UI =
Emoji",sans-serif;color:black'>🙃</span><o:p></o:p></p></div><div>=
<p class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxxmsonormal><span style=3D'color:black'>I=E2=80=99ve just =
ordered the LV06 H variant, as I need this quite urgently now. =
I=E2=80=99ll keep a look out for the original order, but if it does =
arrive, I=E2=80=99ll have to return that one for a =
refund.</span><o:p></o:p></p></div><div><p class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxxmsonormal><span style=3D'color:black'>Thanks for your =
help.</span><o:p></o:p></p></div><div><p class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p></div><div><p =
class=3Dxxmsonormal><span =
style=3D'color:black'>Cheers,</span><o:p></o:p></p></div><div><p =
class=3Dxxmsonormal><span =
style=3D'color:black'>Erik</span><o:p></o:p></p></div><div =
id=3D"x_x_mail-editor-reference-message-container"><div =
style=3D'border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm =
0cm 0cm;border-color:currentcolor currentcolor'><p class=3Dxxmsonormal =
style=3D'margin-bottom:12.0pt'><b><span style=3D'color:black'>From: =
</span></b><span style=3D'color:black'><a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> =
<<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>><b=
r><b>Date: </b>Tuesday, 2 June 2026 at 11:44<br><b>To: </b>'Erik' <<a =
href=3D"mailto:engineerraisedinkingston@gmail.com">engineerraisedinkingst=
on@gmail.com</a>><br><b>Subject: </b>RE: Order =
108746</span><o:p></o:p></p></div><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Dear =
Erik,</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>I confirm the =
package was sent by untracked mail, as you elected when checking out, on =
27/5/2026. Sorry there is no way of knowing where it =
is.</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Although packages =
usually arrive within a few days the UK postal system isn=E2=80=99t very =
reliable currenly and some packages are taking up to 2 =
weeks.</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>If it has not =
arrived by them we will credit you or send the order =
again.</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Sincere apologies =
for the delay. Thank you very much for your patience and =
support.</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Kind =
regards,</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Neil.</span><o:p><=
/o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>------------------=
---------</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Neil =
Stainton</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Mob/WhatsApp: +44 =
(0)7821 351341</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Email: <a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a></span=
><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Web : <a =
href=3D"http://www.hyperflight.co.uk">www.hyperflight.co.uk</a></span><o:=
p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><div style=3D'border:none;border-top:solid =
windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;border-color:currentcolor =
currentcolor'><p class=3Dxxmsonormal><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Erik =
<<a =
href=3D"mailto:engineerraisedinkingston@gmail.com">engineerraisedinkingst=
on@gmail.com</a>><br><b>Sent:</b> 02 June 2026 =
08:25<br><b>To:</b> <a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a><br><b=
>Subject:</b> Order 108746</span><o:p></o:p></p></div><p =
class=3Dxxmsonormal> <o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'color:black'>Hi there,</span><o:p></o:p></p><p =
class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p><p =
class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p><p =
class=3Dxxmsonormal><span style=3D'color:black'>I ordered a chaservo =
HV6-H a week ago now, and still haven=E2=80=99t received anything. The =
Royal Mail website doesn=E2=80=99t provide much info either. Could you =
please advise? </span><o:p></o:p></p><p class=3Dxxmsonormal><span =
style=3D'color:black'> </span><o:p></o:p></p><p =
class=3Dxxmsonormal><span =
style=3D'color:black'>Thanks,</span><o:p></o:p></p><p =
class=3Dxxmsonormal><span =
style=3D'color:black'>Erik </span><o:p></o:p></p><div =
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