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From: Gonzalo Concha C. <gconcha@outlook.cl>
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Subject: RE: HyperFlight Enquiry - 22262
Thread-Topic: HyperFlight Enquiry - 22262
Thread-Index: AQHc48Fzmoitgcpj/UGiBjnLWzLH6bYm1xAg
Date: Sat, 30 May 2026 16:20:37 +0000
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References: <E4977117126343AFB26B15211BBE21B1@itpartnership.com> <04c301dce3c1$73b139a0$5b13ace0$@hyperflight.co.uk>
In-Reply-To: <04c301dce3c1$73b139a0$5b13ace0$@hyperflight.co.uk>
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Hi Neil,
I'm not really interested in this glider, but since I don't want to affect =
our relationship and I understand your situation, I propose the following:
I'll buy the glider for USD$130 and you give me a 10% discount coupon for m=
y next purchase, which I plan to make this month.

If you accept, please send me the link to pay you the $130 USD and the disc=
ount coupon for my next purchase.

Sincerely, Gonzalo Concha


De: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
Enviado el: jueves, 14 de mayo de 2026 12:48
Para: gconcha@outlook.cl
Asunto: RE: HyperFlight Enquiry - 22262

Hi Gonzalo,

I am very sorry about this error. Can you please send photos of the boxes a=
nd especially the address and courier labels, so we can try to work out how=
 this occurred?

Unfortunately we cannot arrange a collection. Can you please get a cost for=
 cheapest return shipping to our UK address (see sig)?  Alternatively would=
 you be interested in purchasing these items at half price (USD 176)?

Sincere apologies & kind regards,

Neil.

---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD

Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk<mailto:neil@hyperflight.co.uk>
Web  : www.hyperflight.co.uk<http://www.hyperflight.co.uk>
VAT ID: GB116294226
EORI: GB116294226000



From: gconcha@outlook.cl<mailto:gconcha@outlook.cl> <gconcha@outlook.cl<mai=
lto:gconcha@outlook.cl>>
Sent: 13 May 2026 22:05
To: sales@hyperflight.co.uk<mailto:sales@hyperflight.co.uk>
Subject: HyperFlight Enquiry - 22262

Name: Gonzalo Hern=E1n Concha Concha

Country: Chile

Telephone: 982949317

Email: gconcha@outlook.cl<mailto:gconcha@outlook.cl>

Enquiry: Dear HiperFlight,
Today I received my order, tracking number 108356. When it arrived, I wasn'=
t home. Upon inspection, I noticed there were two boxes. The second box con=
tained an ASTRID-E glider, which I didn't order, plus eight Emax servos, al=
so not ordered. This second order corresponds to tracking number 108357. I =
wanted to ask what we should do. How do I send them back? Do you ask FedEx =
to pick them up?

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<p class=3D"MsoNormal"><span lang=3D"EN" style=3D"font-size:14.0pt;mso-fare=
ast-language:EN-US">Hi Neil,
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN" style=3D"font-size:14.0pt;mso-fare=
ast-language:EN-US">I'm not really interested in this glider, but since I d=
on't want to affect our relationship and I understand your situation, I pro=
pose the following:
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN" style=3D"font-size:14.0pt;mso-fare=
ast-language:EN-US">I'll buy the glider for USD$130 and you give me a 10% d=
iscount coupon for my next purchase, which I plan to make this month.<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN" style=3D"font-size:14.0pt;mso-fare=
ast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN" style=3D"font-size:14.0pt;mso-fare=
ast-language:EN-US">If you accept, please send me the link to pay you the $=
130 USD and the discount coupon for my next purchase.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN" style=3D"font-size:14.0pt;mso-fare=
ast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN" style=3D"font-size:14.0pt;mso-fare=
ast-language:EN-US">Sincerely, Gonzalo Concha</span><span style=3D"font-siz=
e:14.0pt;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;mso-fareast-language=
:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;mso-fareast-language=
:EN-US"><o:p>&nbsp;</o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"ES" style=3D"font-size:11.0pt;font-=
family:&quot;Calibri&quot;,sans-serif">De:</span></b><span lang=3D"ES" styl=
e=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> sales@hy=
perflight.co.uk &lt;sales@hyperflight.co.uk&gt;
<br>
<b>Enviado el:</b> jueves, 14 de mayo de 2026 12:48<br>
<b>Para:</b> gconcha@outlook.cl<br>
<b>Asunto:</b> RE: HyperFlight Enquiry - 22262<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Hi Gonzalo,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">I am very sorry about this error. Can you please send photos of the boxe=
s and especially the address and courier labels,
 so we can try to work out how this occurred?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Unfortunately we cannot arrange a collection. Can you please get a cost =
for cheapest return shipping to our UK address (see
 sig)?&nbsp; Alternatively would you be interested in purchasing these item=
s at half price (USD 176)?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D"><o:p>&nbsp;</o:p></span>=
</p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Sincere apologies &amp; kind regards,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Neil.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">---------------------------<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Neil Stainton<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:#1F497D">HyperFlight Ltd<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:#1F497D">1 Drybank Farm<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:#1F497D">Fosse Way, Ettington<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:#1F497D">Stratford-upon-Avon
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:#1F497D">UK CV37 7PD<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-family:&quot;Aria=
l&quot;,sans-serif;color:#1F497D"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Mob/WhatsApp: +44 (0)7821 351341<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Email:
<a href=3D"mailto:neil@hyperflight.co.uk">neil@hyperflight.co.uk</a><o:p></=
o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">Web &nbsp;:
<a href=3D"http://www.hyperflight.co.uk">www.hyperflight.co.uk</a><o:p></o:=
p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">VAT ID: GB116294226<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S">EORI: GB116294226000</span><b><span lang=3D"EN-GB" style=3D"font-size:11=
.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-l=
anguage:EN-US"><o:p></o:p></span></b></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D"><o:p>&nbsp;</o:p></span>=
</p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:11.0pt;font-=
family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-U=
S"><o:p>&nbsp;</o:p></span></p>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm">
<p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;fo=
nt-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang=3D"EN-=
US" style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">
<a href=3D"mailto:gconcha@outlook.cl">gconcha@outlook.cl</a> &lt;<a href=3D=
"mailto:gconcha@outlook.cl">gconcha@outlook.cl</a>&gt;
<br>
<b>Sent:</b> 13 May 2026 22:05<br>
<b>To:</b> <a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.=
uk</a><br>
<b>Subject:</b> HyperFlight Enquiry - 22262<o:p></o:p></span></p>
</div>
<p class=3D"MsoNormal"><span lang=3D"EN-GB"><o:p>&nbsp;</o:p></span></p>
<p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span lang=3D"EN-GB">=
Name: Gonzalo Hern=E1n Concha Concha<br>
<br>
Country: Chile<br>
<br>
Telephone: 982949317<br>
<br>
Email: <a href=3D"mailto:gconcha@outlook.cl">gconcha@outlook.cl</a><br>
<br>
Enquiry: Dear HiperFlight, <br>
Today I received my order, tracking number 108356. When it arrived, I wasn'=
t home. Upon inspection, I noticed there were two boxes. The second box con=
tained an ASTRID-E glider, which I didn't order, plus eight Emax servos, al=
so not ordered. This second order
 corresponds to tracking number 108357. I wanted to ask what we should do. =
How do I send them back? Do you ask FedEx to pick them up?<o:p></o:p></span=
></p>
</div>
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