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References: <CAP1hA-pRoNFuB+aovcj4qUR3OrJCPPDSqqt=gCVNAt1RN=jLjA@mail.gmail.com> <023d01dcf1f3$a86e2550$f94a6ff0$@hyperflight.co.uk>
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In-Reply-To: <026e01dcff2a$db0c7bd0$91257370$@hyperflight.co.uk>
From: Richard Hobson <richardhobson1206@gmail.com>
Date: Thu, 18 Jun 2026 17:00:16 +0100
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Message-ID: <CAP1hA-r2P40aKM5H6mQmt-LNKhE9VLgU-DRu6VbhRDzyOn7C1Q@mail.gmail.com>
Subject: Re: FW: Wrong model
To: sales@hyperflight.co.uk
Cc: info@clm-pro.com
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Hi Neil , thank you for your email it helps a lot.
Richard,C,Hobson Regards
On Thu, 18 Jun 2026, 15:00 , <sales@hyperflight.co.uk> wrote:
> Hi Nikola,
>
> Have you sent the package yet? Do you have a tracking number?
>
> Kind regards,
>
> Neil.
>
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
>
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web : www.hyperflight.co.uk
> VAT ID: GB116294226
> EORI: GB116294226000
>
>
>
> -----Original Message-----
> From: info@clm-pro.com <info@clm-pro.com>
> Sent: 04 June 2026 21:03
> To: sales@hyperflight.co.uk
> Subject: Re: FW: Wrong model
>
> Hello Neil,
>
> No problem, we will send the package directly to Richard Hobson.
>
> At the beginning of next week, we will prepare everything and ship the
> package.
>
> Kind regards,
> Nikola prprovic
>
> On 2026-06-04 14:52, sales@hyperflight.co.uk wrote:
> > Hi Nikola,
> >
> > < If you would like, we can send you only that one electric fuselage
> > for
> > the Prime III, so that you can forward it to the customer as soon as
> > possible.>
> >
> > Yes please, that would be very nice. If it is no extra work, could you
> > send it
> > direct to the customer's address:
> >
> > Richard Hobson
> > 4 Belmont Road
> > Minster on Sea
> > Sheerness
> > Kent ME12 3BL
> > United Kingdom
> >
> > Tel: 07999525374
> > Email: richardhobson1206@gmail.com
> >
> > I am very sorry about the plywood problem. I hope you manage to source
> > some good
> > wood soon!
> >
> > Kind regards,
> >
> > Neil.
> >
> > ---------------------------
> > Neil Stainton
> > HyperFlight Ltd
> > 1 Drybank Farm
> > Fosse Way, Ettington
> > Stratford-upon-Avon
> > UK CV37 7PD
> >
> > Mob/WhatsApp: +44 (0)7821 351341
> > Email: neil@hyperflight.co.uk
> > Web : www.hyperflight.co.uk
> > VAT ID: GB116294226
> > EORI: GB116294226000
> >
> >
> >
> >
> > -----Original Message-----
> > From: info@clm-pro.com <info@clm-pro.com>
> > Sent: 04 June 2026 09:12
> > To: sales@hyperflight.co.uk
> > Subject: Re: FW: Wrong model
> >
> > Hello Neil,
> >
> > If you would like, we can send you only that one electric fuselage for
> > the Prime III, so that you can forward it to the customer as soon as
> > possible.
> >
> > Everything is clearly explained on your website, so it is almost
> > impossible to order the wrong item. Sometimes customers simply do not
> > read the description and do not pay attention to the details.
> >
> > At the moment, we are having problems sourcing 1 mm aero plywood for
> > laser cutting.
> > The last shipments from three different suppliers were not of a quality
> > that meets our standards.
> >
> > When we cut the largest wing parts, such as the trailing edge and other
> > components, the entire piece of material warps badly. We do not want to
> > include such parts in the package, as it would look unprofessional on
> > our side.
> >
> > We are now waiting for a new shipment to see what the quality will be
> > like.
> >
> > Kind regards,
> > Nikola
> >
> > Kind regards,
> > Nikola Prprovic
> >
> > On 2026-06-01 20:22, sales@hyperflight.co.uk wrote:
> >> Hi Nikola,
> >>
> >> A customer ordered a glider Prime RES III when he wanted an electric
> >> model. He started building it before realising. :-(
> >>
> >> And of course he is now blaming our unclear website for his mistake.
> >>
> >> Could you please send the balsa and ply parts for a Prime RES III
> >> electric pod with our Prime RES III order? Apologies for this special
> >> request.
> >>
> >> I have sent an updated order email.
> >>
> >> Kind regards,
> >>
> >> Neil.
> >>
> >> ---------------------------
> >>
> >> Neil Stainton
> >>
> >> HyperFlight Ltd
> >>
> >> 1 Drybank Farm
> >>
> >> Fosse Way, Ettington
> >>
> >> Stratford-upon-Avon
> >>
> >> UK CV37 7PD
> >>
> >> Mob/WhatsApp: +44 (0)7821 351341
> >>
> >> Email: neil@hyperflight.co.uk
> >>
> >> Web : www.hyperflight.co.uk
> >>
> >> VAT ID: GB116294226
> >>
> >> EORI: GB116294226000
> >>
> >> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
> >> Sent: 01 June 2026 18:43
> >> To: 'Richard Hobson' <richardhobson1206@gmail.com>
> >> Cc: surinder@itpartnership.com
> >> Subject: RE: Wrong model
> >>
> >> Hi Richard,
> >>
> >> On the website it is much clearer, it looks like this:
> >>
> >> It is just that on the confirmation email we list the option names
> >> _Glider/Electric, Tail type _followed by the option chosen _F3L
> >> Glider, V tail._
> >>
> >> It doesn't follow to say the unclear confirmation email is the reason
> >> you selected the option.
> >>
> >> Kind regards,
> >>
> >> Neil.
> >>
> >> ---------------------------
> >>
> >> Neil Stainton
> >>
> >> HyperFlight Ltd
> >>
> >> 1 Drybank Farm
> >>
> >> Fosse Way, Ettington
> >>
> >> Stratford-upon-Avon
> >>
> >> UK CV37 7PD
> >>
> >> Mob/WhatsApp: +44 (0)7821 351341
> >>
> >> Email: neil@hyperflight.co.uk
> >>
> >> Web : www.hyperflight.co.uk [1]
> >>
> >> VAT ID: GB116294226
> >>
> >> EORI: GB116294226000
> >>
> >> From: Richard Hobson <richardhobson1206@gmail.com>
> >> Sent: 01 June 2026 17:28
> >> To: sales@hyperflight.co.uk
> >> Subject: Wrong model
> >>
> >> Hello I just looked at my email from you as can see from that it was
> >> not my mistake as it saying that I had order if had not got that email
> >> I would contact you straight away .
> >>
> >> Richard,C,Hobson Regards
> >>
> >> Links:
> >> ------
> >> [1] http://www.hyperflight.co.uk
>
>
>
>
--0000000000007a5d21065489466d
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<div dir=3D"auto"><div>Hi Neil , thank you=C2=A0for your email it helps a l=
ot.</div><div><br></div><div data-smartmail=3D"gmail_signature">Richard,C,H=
obson Regards </div></div><br><div class=3D"gmail_quote gmail_quote_contain=
er"><div dir=3D"ltr" class=3D"gmail_attr">On Thu, 18 Jun 2026, 15:00 , <=
<a href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>> =
wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8e=
x;border-left:1px #ccc solid;padding-left:1ex">Hi Nikola,<br>
<br>
Have you sent the package yet? Do you have a tracking number?<br>
<br>
Kind regards,<br>
<br>
Neil.<br>
<br>
---------------------------<br>
Neil Stainton<br>
HyperFlight Ltd<br>
1 Drybank Farm<br>
Fosse Way, Ettington<br>
Stratford-upon-Avon <br>
UK CV37 7PD<br>
<br>
Mob/WhatsApp: +44 (0)7821 351341<br>
Email: <a href=3D"mailto:neil@hyperflight.co.uk" target=3D"_blank" rel=3D"n=
oreferrer">neil@hyperflight.co.uk</a><br>
Web=C2=A0 : <a href=3D"http://www.hyperflight.co.uk" rel=3D"noreferrer nore=
ferrer" target=3D"_blank">www.hyperflight.co.uk</a><br>
VAT ID: GB116294226<br>
EORI: GB116294226000<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: <a href=3D"mailto:info@clm-pro.com" target=3D"_blank" rel=3D"noreferr=
er">info@clm-pro.com</a> <<a href=3D"mailto:info@clm-pro.com" target=3D"=
_blank" rel=3D"noreferrer">info@clm-pro.com</a>> <br>
Sent: 04 June 2026 21:03<br>
To: <a href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank" rel=3D"nor=
eferrer">sales@hyperflight.co.uk</a><br>
Subject: Re: FW: Wrong model<br>
<br>
Hello Neil,<br>
<br>
No problem, we will send the package directly to Richard Hobson.<br>
<br>
At the beginning of next week, we will prepare everything and ship the <br>
package.<br>
<br>
Kind regards,<br>
Nikola prprovic<br>
<br>
On 2026-06-04 14:52, <a href=3D"mailto:sales@hyperflight.co.uk" target=3D"_=
blank" rel=3D"noreferrer">sales@hyperflight.co.uk</a> wrote:<br>
> Hi Nikola,<br>
> <br>
> < If you would like, we can send you only that one electric fuselag=
e <br>
> for<br>
> the Prime III, so that you can forward it to the customer as soon as<b=
r>
> possible.><br>
> <br>
> Yes please, that would be very nice. If it is no extra work, could you=
<br>
> send it<br>
> direct to the customer's address:<br>
> <br>
> Richard Hobson<br>
> 4 Belmont Road<br>
> Minster on Sea<br>
> Sheerness<br>
> Kent ME12 3BL<br>
> United Kingdom<br>
> <br>
> Tel: 07999525374<br>
> Email: <a href=3D"mailto:richardhobson1206@gmail.com" target=3D"_blank=
" rel=3D"noreferrer">richardhobson1206@gmail.com</a><br>
> <br>
> I am very sorry about the plywood problem. I hope you manage to source=
<br>
> some good<br>
> wood soon!<br>
> <br>
> Kind regards,<br>
> <br>
> Neil.<br>
> <br>
> ---------------------------<br>
> Neil Stainton<br>
> HyperFlight Ltd<br>
> 1 Drybank Farm<br>
> Fosse Way, Ettington<br>
> Stratford-upon-Avon<br>
> UK CV37 7PD<br>
> <br>
> Mob/WhatsApp: +44 (0)7821 351341<br>
> Email: <a href=3D"mailto:neil@hyperflight.co.uk" target=3D"_blank" rel=
=3D"noreferrer">neil@hyperflight.co.uk</a><br>
> Web=C2=A0 : <a href=3D"http://www.hyperflight.co.uk" rel=3D"noreferrer=
noreferrer" target=3D"_blank">www.hyperflight.co.uk</a><br>
> VAT ID: GB116294226<br>
> EORI: GB116294226000<br>
> <br>
> <br>
> <br>
> <br>
> -----Original Message-----<br>
> From: <a href=3D"mailto:info@clm-pro.com" target=3D"_blank" rel=3D"nor=
eferrer">info@clm-pro.com</a> <<a href=3D"mailto:info@clm-pro.com" targe=
t=3D"_blank" rel=3D"noreferrer">info@clm-pro.com</a>><br>
> Sent: 04 June 2026 09:12<br>
> To: <a href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank" rel=
=3D"noreferrer">sales@hyperflight.co.uk</a><br>
> Subject: Re: FW: Wrong model<br>
> <br>
> Hello Neil,<br>
> <br>
> If you would like, we can send you only that one electric fuselage for=
<br>
> the Prime III, so that you can forward it to the customer as soon as<b=
r>
> possible.<br>
> <br>
> Everything is clearly explained on your website, so it is almost<br>
> impossible to order the wrong item. Sometimes customers simply do not<=
br>
> read the description and do not pay attention to the details.<br>
> <br>
> At the moment, we are having problems sourcing 1 mm aero plywood for<b=
r>
> laser cutting.<br>
> The last shipments from three different suppliers were not of a qualit=
y<br>
> that meets our standards.<br>
> <br>
> When we cut the largest wing parts, such as the trailing edge and othe=
r<br>
> components, the entire piece of material warps badly. We do not want t=
o<br>
> include such parts in the package, as it would look unprofessional on<=
br>
> our side.<br>
> <br>
> We are now waiting for a new shipment to see what the quality will be<=
br>
> like.<br>
> <br>
> Kind regards,<br>
> Nikola<br>
> <br>
> Kind regards,<br>
> Nikola Prprovic<br>
> <br>
> On 2026-06-01 20:22, <a href=3D"mailto:sales@hyperflight.co.uk" target=
=3D"_blank" rel=3D"noreferrer">sales@hyperflight.co.uk</a> wrote:<br>
>> Hi Nikola,<br>
>> <br>
>> A customer ordered a glider Prime RES III when he wanted an electr=
ic<br>
>> model. He started building it before realising.=C2=A0 :-(<br>
>> <br>
>> And of course he is now blaming our unclear website for his mistak=
e.<br>
>> <br>
>> Could you please send the balsa and ply parts for a Prime RES III<=
br>
>> electric pod with our Prime RES III order? Apologies for this spec=
ial<br>
>> request.<br>
>> <br>
>> I have sent an updated order email.<br>
>> <br>
>> Kind regards,<br>
>> <br>
>> Neil.<br>
>> <br>
>> ---------------------------<br>
>> <br>
>> Neil Stainton<br>
>> <br>
>> HyperFlight Ltd<br>
>> <br>
>> 1 Drybank Farm<br>
>> <br>
>> Fosse Way, Ettington<br>
>> <br>
>> Stratford-upon-Avon<br>
>> <br>
>> UK CV37 7PD<br>
>> <br>
>> Mob/WhatsApp: +44 (0)7821 351341<br>
>> <br>
>> Email: <a href=3D"mailto:neil@hyperflight.co.uk" target=3D"_blank"=
rel=3D"noreferrer">neil@hyperflight.co.uk</a><br>
>> <br>
>> Web=C2=A0 : <a href=3D"http://www.hyperflight.co.uk" rel=3D"norefe=
rrer noreferrer" target=3D"_blank">www.hyperflight.co.uk</a><br>
>> <br>
>> VAT ID: GB116294226<br>
>> <br>
>> EORI: GB116294226000<br>
>> <br>
>> From: <a href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank"=
rel=3D"noreferrer">sales@hyperflight.co.uk</a> <<a href=3D"mailto:sales=
@hyperflight.co.uk" target=3D"_blank" rel=3D"noreferrer">sales@hyperflight.=
co.uk</a>><br>
>> Sent: 01 June 2026 18:43<br>
>> To: 'Richard Hobson' <<a href=3D"mailto:richardhobson12=
06@gmail.com" target=3D"_blank" rel=3D"noreferrer">richardhobson1206@gmail.=
com</a>><br>
>> Cc: <a href=3D"mailto:surinder@itpartnership.com" target=3D"_blank=
" rel=3D"noreferrer">surinder@itpartnership.com</a><br>
>> Subject: RE: Wrong model<br>
>> <br>
>> Hi Richard,<br>
>> <br>
>> On the website it is much clearer, it looks like this:<br>
>> <br>
>> It is just that on the confirmation email we list the option names=
<br>
>> _Glider/Electric, Tail type _followed by the option chosen _F3L<br=
>
>> Glider, V tail._<br>
>> <br>
>> It doesn't follow to say the unclear confirmation email is the=
reason<br>
>> you selected the option.<br>
>> <br>
>> Kind regards,<br>
>> <br>
>> Neil.<br>
>> <br>
>> ---------------------------<br>
>> <br>
>> Neil Stainton<br>
>> <br>
>> HyperFlight Ltd<br>
>> <br>
>> 1 Drybank Farm<br>
>> <br>
>> Fosse Way, Ettington<br>
>> <br>
>> Stratford-upon-Avon<br>
>> <br>
>> UK CV37 7PD<br>
>> <br>
>> Mob/WhatsApp: +44 (0)7821 351341<br>
>> <br>
>> Email: <a href=3D"mailto:neil@hyperflight.co.uk" target=3D"_blank"=
rel=3D"noreferrer">neil@hyperflight.co.uk</a><br>
>> <br>
>> Web=C2=A0 : <a href=3D"http://www.hyperflight.co.uk" rel=3D"norefe=
rrer noreferrer" target=3D"_blank">www.hyperflight.co.uk</a> [1]<br>
>> <br>
>> VAT ID: GB116294226<br>
>> <br>
>> EORI: GB116294226000<br>
>> <br>
>> From: Richard Hobson <<a href=3D"mailto:richardhobson1206@gmail=
.com" target=3D"_blank" rel=3D"noreferrer">richardhobson1206@gmail.com</a>&=
gt;<br>
>> Sent: 01 June 2026 17:28<br>
>> To: <a href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank" r=
el=3D"noreferrer">sales@hyperflight.co.uk</a><br>
>> Subject: Wrong model<br>
>> <br>
>> Hello I just looked at my email from you as can see from that it w=
as<br>
>> not my mistake as it saying that I had order if had not got that e=
mail<br>
>> I would contact you straight away .<br>
>> <br>
>> Richard,C,Hobson Regards<br>
>> <br>
>> Links:<br>
>> ------<br>
>> [1] <a href=3D"http://www.hyperflight.co.uk" rel=3D"noreferrer nor=
eferrer" target=3D"_blank">http://www.hyperflight.co.uk</a><br>
<br>
<br>
<br>
</blockquote></div>
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