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References: <CANcVx8HYwoQMBn6y3ZhSE7Q6nm5N6+c4fZse=YurX1+Dt3jJHQ@mail.gmail.com> <00cd01dcfdbd$df718f80$9e54ae80$@hyperflight.co.uk>
<CANcVx8ERtKUF_86X9EU17Xm_8vdbP-x3Os5yQkKB4RxdKqdb5g@mail.gmail.com> <010401dcfdc6$b1c7b740$155725c0$@hyperflight.co.uk>
In-Reply-To: <010401dcfdc6$b1c7b740$155725c0$@hyperflight.co.uk>
From: Jupiter Joinery and Metalworks Ltd <jupiterjoineryandmetalworks@gmail.com>
Date: Thu, 18 Jun 2026 09:29:06 +0100
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Message-ID: <CANcVx8EA-R4xhgf60gRyBWxt7K9-JMhGGK3gUYqXKukuJJu2ng@mail.gmail.com>
Subject: Re: DHL 60120246900927
To: sales@hyperflight.co.uk
Content-Type: multipart/alternative; boundary="000000000000da2964065482f823"
X-hMailServer-LoopCount: 1
--000000000000da2964065482f823
Content-Type: text/plain; charset="UTF-8"
Neil,
Still no refund? What is going on?
I expect this sorted out immediately, this has gone on far to long and
between you and the delivery firm I seem to be the only person trying to
resolve it.
Also, regarding the delivery firm not refunding you, I'd check your emails,
Julie Cole from the delivery company emailed you 4 days ago asking for the
purchase invoice in order to refund you.
James
On Tue, 16 Jun 2026, 20:31 , <sales@hyperflight.co.uk> wrote:
> James,
>
>
>
> I am very sorry about the loss. I have just refunded you. Unfortunately
> the delivery company does not refund us in cases like this so it is a total
> loss for us.
>
>
>
> Please do not order again as evidently there is no safe way of delivering
> parcels to you.
>
>
>
> Kind regards,
>
>
>
> Neil.
>
>
>
> ---------------------------
>
> Neil Stainton
>
> HyperFlight Ltd
>
> 1 Drybank Farm
>
> Fosse Way, Ettington
>
> Stratford-upon-Avon
>
> UK CV37 7PD
>
>
>
> Mob/WhatsApp: +44 (0)7821 351341
>
> Email: neil@hyperflight.co.uk
>
> Web : www.hyperflight.co.uk
>
> VAT ID: GB116294226
>
> EORI: GB116294226000
>
>
>
>
>
>
>
>
>
> *From:* Jupiter Joinery and Metalworks Ltd <
> jupiterjoineryandmetalworks@gmail.com>
> *Sent:* 16 June 2026 19:43
> *To:* sales@hyperflight.co.uk
> *Subject:* Re: DHL 60120246900927
>
>
>
> Neil,
>
>
>
> As far as I can tell, the delivery driver left it at my backgate, didn't
> try to alert me to its delivery (as there is no knocker/bell) and then
> claimed i signed for it. It's subsequently went missing, more than likely
> stolen.
>
> Attached are pictures of the location it was left.
>
> I've spoke to the delivery firm and they've confirmed that it is lost and
> that a refund is due but I have not received this refund yet.
>
>
>
> Thanks
>
>
>
> James
>
>
>
>
>
>
>
> On Tue, 16 Jun 2026, 19:28 , <sales@hyperflight.co.uk> wrote:
>
> We sent you a Despatch email which includes a tracking link. That shows it
> was delivered on 9th:
>
>
> https://www.dhl.com/gb-en/home/tracking.html?submit=1&tracking-id=60120246900927
>
>
>
> Please check.
>
>
>
> Kind regards,
>
>
>
> Neil.
>
>
>
> ---------------------------
>
> Neil Stainton
>
> HyperFlight Ltd
>
> 1 Drybank Farm
>
> Fosse Way, Ettington
>
> Stratford-upon-Avon
>
> UK CV37 7PD
>
>
>
> Mob/WhatsApp: +44 (0)7821 351341
>
> Email: neil@hyperflight.co.uk
>
> Web : www.hyperflight.co.uk
>
> VAT ID: GB116294226
>
> EORI: GB116294226000
>
>
>
>
>
>
>
> *From:* Jupiter Joinery and Metalworks Ltd <
> jupiterjoineryandmetalworks@gmail.com>
> *Sent:* 16 June 2026 12:30
> *To:* Julia Cole <Julia.Cole@inxpress.com>; sales@hyperflight.co.uk
> *Subject:* DHL 60120246900927
>
>
>
> Hi,
>
>
>
> Can I have an update on the above order?
>
>
>
> Regards
>
> James Banks
>
>
--000000000000da2964065482f823
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<div dir=3D"auto">Neil,<div dir=3D"auto"><br></div><div dir=3D"auto">Still =
no refund? What is going on?</div><div dir=3D"auto"><br></div><div dir=3D"a=
uto">I expect this sorted out immediately, this has gone on far to long and=
between you and the delivery firm I seem to be the only person trying to r=
esolve it.</div><div dir=3D"auto"><br></div><div dir=3D"auto">Also, regardi=
ng the delivery firm not refunding you, I'd check your emails, Julie Co=
le from the delivery company emailed you 4 days ago asking for the purchase=
invoice in order to refund you.</div><div dir=3D"auto"><br></div><div dir=
=3D"auto">James</div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" =
class=3D"gmail_attr">On Tue, 16 Jun 2026, 20:31 , <<a href=3D"mailto:sal=
es@hyperflight.co.uk" target=3D"_blank" rel=3D"noreferrer">sales@hyperfligh=
t.co.uk</a>> wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"=
margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang=3D=
"EN-GB" link=3D"blue" vlink=3D"purple" style=3D"word-wrap:break-word"><div>=
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ar=
ial",sans-serif;color:#1f497d">James,<u></u><u></u></span></p><p class=
=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial"=
;,sans-serif;color:#1f497d"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-s=
erif;color:#1f497d">I am very sorry about the loss. I have just refunded yo=
u. Unfortunately the delivery company does not refund us in cases like this=
so it is a total loss for us.<u></u><u></u></span></p><p class=3D"MsoNorma=
l"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-serif=
;color:#1f497d"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span=
style=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#=
1f497d">Please do not order again as evidently there is no safe way of deli=
vering parcels to you.<u></u><u></u></span></p><p class=3D"MsoNormal"><span=
style=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#=
1f497d"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d=
">Kind regards,<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d=
"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=3D"font=
-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Neil.<=
u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.=
0pt;font-family:"Arial",sans-serif;color:#1f497d"><u></u>=C2=A0<u=
></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font=
-family:"Arial",sans-serif;color:#1f497d">-----------------------=
----<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-siz=
e:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Neil Stain=
ton<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-fami=
ly:"Arial",sans-serif;color:#1f497d">HyperFlight Ltd<u></u><u></u=
></span></p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial&q=
uot;,sans-serif;color:#1f497d">1 Drybank Farm<u></u><u></u></span></p><p cl=
ass=3D"MsoNormal"><span style=3D"font-family:"Arial",sans-serif;c=
olor:#1f497d">Fosse Way, Ettington<u></u><u></u></span></p><p class=3D"MsoN=
ormal"><span style=3D"font-family:"Arial",sans-serif;color:#1f497=
d">Stratford-upon-Avon <u></u><u></u></span></p><p class=3D"MsoNormal"><spa=
n style=3D"font-family:"Arial",sans-serif;color:#1f497d">UK CV37 =
7PD<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-fami=
ly:"Arial",sans-serif;color:#1f497d"><u></u>=C2=A0<u></u></span><=
/p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"=
;Arial",sans-serif;color:#1f497d">Mob/WhatsApp: +44 (0)7821 351341<u><=
/u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt=
;font-family:"Arial",sans-serif;color:#1f497d">Email: <a href=3D"=
mailto:neil@hyperflight.co.uk" rel=3D"noreferrer noreferrer" target=3D"_bla=
nk">neil@hyperflight.co.uk</a><u></u><u></u></span></p><p class=3D"MsoNorma=
l"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-serif=
;color:#1f497d">Web =C2=A0: <a href=3D"http://www.hyperflight.co.uk" rel=3D=
"noreferrer noreferrer" target=3D"_blank">www.hyperflight.co.uk</a><u></u><=
u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;fon=
t-family:"Arial",sans-serif;color:#1f497d">VAT ID: GB116294226<u>=
</u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0p=
t;font-family:"Arial",sans-serif;color:#1f497d">EORI: GB116294226=
000</span><b><span style=3D"font-size:11.0pt;font-family:"Calibri"=
;,sans-serif;color:#1f497d"><u></u><u></u></span></b></p><p class=3D"MsoNor=
mal"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-ser=
if;color:#1f497d"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><sp=
an style=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color=
:#1f497d"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d=
"><u></u>=C2=A0<u></u></span></p><p class=3D"MsoNormal"><span style=3D"font=
-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d"><u></u=
>=C2=A0<u></u></span></p><div style=3D"border:none;border-top:solid #e1e1e1=
1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D"E=
N-US" style=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"=
>From:</span></b><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-family=
:"Calibri",sans-serif"> Jupiter Joinery and Metalworks Ltd <<a=
href=3D"mailto:jupiterjoineryandmetalworks@gmail.com" rel=3D"noreferrer no=
referrer" target=3D"_blank">jupiterjoineryandmetalworks@gmail.com</a>> <=
br><b>Sent:</b> 16 June 2026 19:43<br><b>To:</b> <a href=3D"mailto:sales@hy=
perflight.co.uk" rel=3D"noreferrer noreferrer" target=3D"_blank">sales@hype=
rflight.co.uk</a><br><b>Subject:</b> Re: DHL 60120246900927<u></u><u></u></=
span></p></div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p><div><p class=
=3D"MsoNormal">Neil,<u></u><u></u></p><div><p class=3D"MsoNormal"><u></u>=
=C2=A0<u></u></p></div><div><p class=3D"MsoNormal">As far as I can tell, th=
e delivery driver left it at my backgate, didn't try to alert me to its=
delivery (as there is no knocker/bell) and then claimed i signed for it. I=
t's subsequently went missing, more than likely stolen.<u></u><u></u></=
p></div><div><p class=3D"MsoNormal">Attached are pictures of the location i=
t was left.=C2=A0<u></u><u></u></p></div><div><p class=3D"MsoNormal">I'=
ve spoke to the delivery firm and they've confirmed that it is lost and=
that a refund is due but I have not received this refund yet.<u></u><u></u=
></p></div><div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p></div><div><=
p class=3D"MsoNormal">Thanks<u></u><u></u></p></div><div><p class=3D"MsoNor=
mal"><u></u>=C2=A0<u></u></p></div><div><p class=3D"MsoNormal">James<u></u>=
<u></u></p></div><div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p></div>=
<div><p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p></div></div><p class=3D=
"MsoNormal"><u></u>=C2=A0<u></u></p><div><div><p class=3D"MsoNormal">On Tue=
, 16 Jun 2026, 19:28 , <<a href=3D"mailto:sales@hyperflight.co.uk" rel=
=3D"noreferrer noreferrer" target=3D"_blank">sales@hyperflight.co.uk</a>>=
; wrote:<u></u><u></u></p></div><blockquote style=3D"border:none;border-lef=
t:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-ri=
ght:0cm"><div><div><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;f=
ont-family:"Arial",sans-serif;color:#1f497d">We sent you a Despat=
ch email which includes a tracking link. That shows it was delivered on 9<s=
up>th</sup>:</span><u></u><u></u></p><p class=3D"MsoNormal"><span style=3D"=
font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d"><a=
href=3D"https://www.dhl.com/gb-en/home/tracking.html?submit=3D1&tracki=
ng-id=3D60120246900927" rel=3D"noreferrer noreferrer" target=3D"_blank">htt=
ps://www.dhl.com/gb-en/home/tracking.html?submit=3D1&tracking-id=3D6012=
0246900927</a></span><u></u><u></u></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d=
">=C2=A0</span><u></u><u></u></p><p class=3D"MsoNormal"><span style=3D"font=
-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Please=
check.</span><u></u><u></u></p><p class=3D"MsoNormal"><span style=3D"font-=
size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">=C2=A0<=
/span><u></u><u></u></p><p class=3D"MsoNormal"><span style=3D"font-size:11.=
0pt;font-family:"Arial",sans-serif;color:#1f497d">Kind regards,</=
span><u></u><u></u></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0=
pt;font-family:"Arial",sans-serif;color:#1f497d">=C2=A0</span><u>=
</u><u></u></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-=
family:"Arial",sans-serif;color:#1f497d">Neil.</span><u></u><u></=
u></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&q=
uot;Arial",sans-serif;color:#1f497d">=C2=A0</span><u></u><u></u></p><p=
class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Aria=
l",sans-serif;color:#1f497d">---------------------------</span><u></u>=
<u></u></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-fami=
ly:"Arial",sans-serif;color:#1f497d">Neil Stainton</span><u></u><=
u></u></p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial&quo=
t;,sans-serif;color:#1f497d">HyperFlight Ltd</span><u></u><u></u></p><p cla=
ss=3D"MsoNormal"><span style=3D"font-family:"Arial",sans-serif;co=
lor:#1f497d">1 Drybank Farm</span><u></u><u></u></p><p class=3D"MsoNormal">=
<span style=3D"font-family:"Arial",sans-serif;color:#1f497d">Foss=
e Way, Ettington</span><u></u><u></u></p><p class=3D"MsoNormal"><span style=
=3D"font-family:"Arial",sans-serif;color:#1f497d">Stratford-upon-=
Avon </span><u></u><u></u></p><p class=3D"MsoNormal"><span style=3D"font-fa=
mily:"Arial",sans-serif;color:#1f497d">UK CV37 7PD</span><u></u><=
u></u></p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial&quo=
t;,sans-serif;color:#1f497d">=C2=A0</span><u></u><u></u></p><p class=3D"Mso=
Normal"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-=
serif;color:#1f497d">Mob/WhatsApp: +44 (0)7821 351341</span><u></u><u></u><=
/p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"=
;Arial",sans-serif;color:#1f497d">Email: <a href=3D"mailto:neil@hyperf=
light.co.uk" rel=3D"noreferrer noreferrer" target=3D"_blank">neil@hyperflig=
ht.co.uk</a></span><u></u><u></u></p><p class=3D"MsoNormal"><span style=3D"=
font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">We=
b =C2=A0: <a href=3D"http://www.hyperflight.co.uk" rel=3D"noreferrer norefe=
rrer" target=3D"_blank">www.hyperflight.co.uk</a></span><u></u><u></u></p><=
p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ari=
al",sans-serif;color:#1f497d">VAT ID: GB116294226</span><u></u><u></u>=
</p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quo=
t;Arial",sans-serif;color:#1f497d">EORI: GB116294226000</span><u></u><=
u></u></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-famil=
y:"Arial",sans-serif;color:#1f497d">=C2=A0</span><u></u><u></u></=
p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"=
Arial",sans-serif;color:#1f497d">=C2=A0</span><u></u><u></u></p><p cla=
ss=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial&qu=
ot;,sans-serif;color:#1f497d">=C2=A0</span><u></u><u></u></p><div style=3D"=
border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p cl=
ass=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-fa=
mily:"Calibri",sans-serif">From:</span></b><span lang=3D"EN-US" s=
tyle=3D"font-size:11.0pt;font-family:"Calibri",sans-serif"> Jupit=
er Joinery and Metalworks Ltd <<a href=3D"mailto:jupiterjoineryandmetalw=
orks@gmail.com" rel=3D"noreferrer noreferrer" target=3D"_blank">jupiterjoin=
eryandmetalworks@gmail.com</a>> <br><b>Sent:</b> 16 June 2026 12:30<br><=
b>To:</b> Julia Cole <<a href=3D"mailto:Julia.Cole@inxpress.com" rel=3D"=
noreferrer noreferrer" target=3D"_blank">Julia.Cole@inxpress.com</a>>; <=
a href=3D"mailto:sales@hyperflight.co.uk" rel=3D"noreferrer noreferrer" tar=
get=3D"_blank">sales@hyperflight.co.uk</a><br><b>Subject:</b> DHL 601202469=
00927</span><u></u><u></u></p></div><p class=3D"MsoNormal">=C2=A0<u></u><u>=
</u></p><div><p class=3D"MsoNormal">Hi,<u></u><u></u></p><div><p class=3D"M=
soNormal">=C2=A0<u></u><u></u></p></div><div><p class=3D"MsoNormal">Can I h=
ave an update on the above order?<u></u><u></u></p></div><div><p class=3D"M=
soNormal">=C2=A0<u></u><u></u></p></div><div><p class=3D"MsoNormal">Regards=
<u></u><u></u></p></div><div><p class=3D"MsoNormal">James Banks<u></u><u></=
u></p></div></div></div></div></blockquote></div></div></div></blockquote><=
/div>
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