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From: etophyre <etophyre@gmail.com>
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Subject: Re: Order 109843
Date: Thu, 30 Jul 2026 04:52:54 +0200
Message-Id: <D5DDEC19-EA46-40F3-B172-DDAAD16327E5@gmail.com>
References: <007901dd1f65$91ca5fe0$b55f1fa0$@hyperflight.co.uk>
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Hello,
Thank you for the answer
I chose the b proposal
Best regards=20
> Le 29 juil. 2026 =C3=A0 16:21, sales@hyperflight.co.uk a =C3=A9crit :
>=20
> =EF=BB=BF
> Hi Christophe,
> =20
> I am very sorry with the servo issue. We can offer two solutions:
> =20
> a) You return the servo, we test it and if we agree it has failed and has n=
ot been abused we will send a replacement. We can only offer this for servos=
that have their lead, have not been opened, and have not been glued or had t=
he mounting lugs removed.
> =20
> b) Or we can give you a discount voucher code for 50% of the servo cost, a=
nd you buy a new servo on our web site using the voucher code.
> =20
> The latter method has the benefit of being quicker and less hassle.
> =20
> Kind regards,
> =20
> Neil.
> =20
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
> =20
> Mob: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web : www.hyperflight.co.uk
> =20
> =20
> =20
> From: etophyre <etophyre@gmail.com>
> Sent: 28 July 2026 22:35
> To: sales@hyperflight.co.uk
> Subject: Order 109843
> =20
> Hello,=20
> I ordered 4 Bluebird BMS 101 HV
> One of the servo motors is not working. It gets very hot and appears to be=
stuck.=20
> I can smell a strong burning odor. I use 2s lipo 7.4v with an ubec 6v=20
> The 3 orthers brands work well.=20
> Best regard
> Christophe Pery=20
>=20
>=20
> =20
>=20
>=20
> Thank you=20
> Christophe Pery=20
>=20
>=20
--Apple-Mail-4A688728-8F2F-486A-8BC8-70AE162C049F
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<html class=3D"apple-mail-supports-explicit-dark-mode"><head><meta http-equi=
v=3D"content-type" content=3D"text/html; charset=3Dutf-8"></head><body dir=3D=
"auto"><div dir=3D"ltr"></div><div dir=3D"ltr">Hello,</div><div dir=3D"ltr">=
Thank you for the answer</div><div dir=3D"ltr">I chose the b proposal</div><=
div dir=3D"ltr">Best regards </div><div dir=3D"ltr"><br></div><div dir=3D=
"ltr"><br><blockquote type=3D"cite">Le 29 juil. 2026 =C3=A0 16:21, sales@hyp=
erflight.co.uk a =C3=A9crit :<br><br></blockquote></div><blockquote typ=
e=3D"cite"><div dir=3D"ltr">=EF=BB=BF<meta http-equiv=3D"Content-Type" conte=
nt=3D"text/html; charset=3Dutf-8"><meta name=3D"Generator" content=3D"Micros=
oft Word 15 (filtered medium)"><style>@font-face { font-family: "Cambria Mat=
h"; }
@font-face { font-family: Calibri; }
@font-face { font-family: Aptos; }
p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm; font-size: 12pt; fon=
t-family: Aptos, sans-serif; }
span.EmailStyle19 { font-family: Arial, sans-serif; color: rgb(31, 73, 125);=
font-weight: normal; font-style: normal; }
.MsoChpDefault { font-size: 10pt; }
@page WordSection1 { size: 612pt 792pt; margin: 72pt; }
div.WordSection1 { page: WordSection1; }</style><div class=3D"WordSection1">=
<div><div><div><div><div><p class=3D"MsoNormal"><span style=3D"font-size:11.=
0pt;font-family:"Arial",sans-serif;color:#365F91;mso-fareast-langu=
age:EN-US">Hi Christophe,<o:p></o:p></span></p><p class=3D"MsoNormal"><span s=
tyle=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#365=
F91;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-se=
rif;color:#365F91;mso-fareast-language:EN-US">I am very sorry with the servo=
issue. We can offer two solutions:<o:p></o:p></span></p><p class=3D"MsoNorm=
al"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-serif=
;color:#365F91;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p cl=
ass=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial&qu=
ot;,sans-serif;color:#365F91;mso-fareast-language:EN-US">a) You return the s=
ervo, we test it and if we agree it has failed and has not been abused we wi=
ll send a replacement. We can only offer this for servos that have their lea=
d, have not been opened, and have not been glued or had the mounting lugs re=
moved.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-size:=
11.0pt;font-family:"Arial",sans-serif;color:#365F91;mso-fareast-la=
nguage:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span style=
=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;=
mso-fareast-language:EN-US">b) Or we can give you a discount voucher code fo=
r 50% of the servo cost, and you buy a new servo on our web site using the v=
oucher code.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"font=
-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;mso-fare=
ast-language:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span=
style=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#3=
65F91;mso-fareast-language:EN-US">The latter method has the benefit of being=
quicker and less hassle.<o:p></o:p></span></p><p class=3D"MsoNormal"><span s=
tyle=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#365=
F91;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class=3D"MsoN=
ormal"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-se=
rif;color:#365F91;mso-fareast-language:EN-US">Kind regards,<o:p></o:p></span=
></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quo=
t;Arial",sans-serif;color:#365F91;mso-fareast-language:EN-US"><o:p>&nbs=
p;</o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;fo=
nt-family:"Arial",sans-serif;color:#365F91;mso-fareast-language:EN=
-US">Neil.<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-s=
ize:11.0pt;font-family:"Arial",sans-serif;color:#365F91;mso-fareas=
t-language:EN-US"><o:p> </o:p></span></p><p class=3D"MsoNormal"><span s=
tyle=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#365=
F91;mso-fareast-language:EN-US">---------------------------<o:p></o:p></span=
></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&quo=
t;Arial",sans-serif;color:#365F91;mso-fareast-language:EN-US">Neil Stai=
nton<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11=
.0pt;font-family:"Arial",sans-serif;color:#365F91;mso-fareast-lang=
uage:EN-US">HyperFlight Ltd<o:p></o:p></span></p><p class=3D"MsoNormal"><spa=
n style=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#=
365F91;mso-fareast-language:EN-US">Drybank Farm<o:p></o:p></span></p><p clas=
s=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial"=
;,sans-serif;color:#365F91;mso-fareast-language:EN-US">Fosse Way, Ettington<=
o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;=
font-family:"Arial",sans-serif;color:#365F91;mso-fareast-language:=
EN-US">Stratford-upon-Avon <o:p></o:p></span></p><p class=3D"MsoNormal"><spa=
n style=3D"font-size:11.0pt;font-family:"Arial",sans-serif;color:#=
365F91;mso-fareast-language:EN-US">UK CV37 7PD<o:p></o:p></span></p><p class=
=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial"=
,sans-serif;color:#365F91;mso-fareast-language:EN-US"><o:p> </o:p></spa=
n></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&qu=
ot;Arial",sans-serif;color:#365F91;mso-fareast-language:EN-US">Mob: +44=
(0)7821 351341<o:p></o:p></span></p><p class=3D"MsoNormal"><span style=3D"f=
ont-size:11.0pt;font-family:"Arial",sans-serif;color:#365F91;mso-f=
areast-language:EN-US">Email: neil@hyperflight.co.uk<o:p></o:p></span></p><p=
class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial=
",sans-serif;color:#365F91;mso-fareast-language:EN-US">Web : www.=
hyperflight.co.uk<o:p></o:p></span></p></div></div></div></div></div><p clas=
s=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial"=
;,sans-serif;color:#1F497D"><o:p> </o:p></span></p><p class=3D"MsoNorma=
l"><span style=3D"font-size:11.0pt;font-family:"Arial",sans-serif;=
color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p cla=
ss=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Arial&quo=
t;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></s=
pan></p><div><div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;paddin=
g:3.0pt 0cm 0cm 0cm"><p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D=
"font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></=
b><span lang=3D"EN-US" style=3D"font-size:11.0pt;font-family:"Calibri&q=
uot;,sans-serif"> etophyre <etophyre@gmail.com> <br><b>Sent:</b> 28 Ju=
ly 2026 22:35<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Order=
109843<o:p></o:p></span></p></div></div><p class=3D"MsoNormal"><o:p> <=
/o:p></p><p class=3D"MsoNormal"><span style=3D"font-family:"Arial"=
,sans-serif">Hello, </span><o:p></o:p></p><div><p class=3D"MsoNormal"><=
span style=3D"font-family:"Arial",sans-serif">I ordered 4 Bluebird=
BMS 101 HV</span><o:p></o:p></p><div><p style=3D"mso-margin-top-alt:0cm;mar=
gin-right:0cm;margin-bottom:9.0pt;margin-left:0cm;font-variant-caps: normal;=
font-width: normal;font-size-adjust: none;font-kerning: auto;font-variant-al=
ternates: normal;font-variant-ligatures: normal;font-variant-numeric: normal=
;font-variant-east-asian: normal;font-variant-position: normal;font-feature-=
settings: normal;font-optical-sizing: auto;font-variation-settings: normal;-=
webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, 0, 0)"><span=
style=3D"font-family:"Arial",sans-serif">One of the servo motors i=
s not working. It gets very hot and appears to be stuck. </span><o:p></=
o:p></p><p style=3D"mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.=
0pt;margin-left:0cm;font-variant-caps: normal;font-width: normal;font-size-a=
djust: none;font-kerning: auto;font-variant-alternates: normal;font-variant-=
ligatures: normal;font-variant-numeric: normal;font-variant-east-asian: norm=
al;font-variant-position: normal;font-feature-settings: normal;font-optical-=
sizing: auto;font-variation-settings: normal;-webkit-text-stroke-width: 0px;=
-webkit-text-stroke-color: rgb(0, 0, 0)"><span style=3D"font-family:"Ar=
ial",sans-serif">I can smell a strong burning odor. I use 2s lipo 7.4v w=
ith an ubec 6v </span><o:p></o:p></p><p style=3D"mso-margin-top-alt:0cm=
;margin-right:0cm;margin-bottom:9.0pt;margin-left:0cm;font-variant-caps: nor=
mal;font-width: normal;font-size-adjust: none;font-kerning: auto;font-varian=
t-alternates: normal;font-variant-ligatures: normal;font-variant-numeric: no=
rmal;font-variant-east-asian: normal;font-variant-position: normal;font-feat=
ure-settings: normal;font-optical-sizing: auto;font-variation-settings: norm=
al;-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, 0, 0)"><=
span style=3D"font-family:"Arial",sans-serif">The 3 orthers brands=
work well. </span><o:p></o:p></p><p style=3D"mso-margin-top-alt:0cm;ma=
rgin-right:0cm;margin-bottom:9.0pt;margin-left:0cm;font-variant-caps: normal=
;font-width: normal;font-size-adjust: none;font-kerning: auto;font-variant-a=
lternates: normal;font-variant-ligatures: normal;font-variant-numeric: norma=
l;font-variant-east-asian: normal;font-variant-position: normal;font-feature=
-settings: normal;font-optical-sizing: auto;font-variation-settings: normal;=
-webkit-text-stroke-width: 0px;-webkit-text-stroke-color: rgb(0, 0, 0)"><spa=
n style=3D"font-family:"Arial",sans-serif">Best regard</span><o:p>=
</o:p></p><p style=3D"mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:=
9.0pt;margin-left:0cm;font-variant-caps: normal;font-width: normal;font-size=
-adjust: none;font-kerning: auto;font-variant-alternates: normal;font-varian=
t-ligatures: normal;font-variant-numeric: normal;font-variant-east-asian: no=
rmal;font-variant-position: normal;font-feature-settings: normal;font-optica=
l-sizing: auto;font-variation-settings: normal;-webkit-text-stroke-width: 0p=
x;-webkit-text-stroke-color: rgb(0, 0, 0)"><span style=3D"font-family:"=
Arial",sans-serif">Christophe Pery </span><o:p></o:p></p><p style=3D=
"mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;margin-left:0cm=
;font-variant-caps: normal;font-width: normal;font-size-adjust: none;font-ke=
rning: auto;font-variant-alternates: normal;font-variant-ligatures: normal;f=
ont-variant-numeric: normal;font-variant-east-asian: normal;font-variant-pos=
ition: normal;font-feature-settings: normal;font-optical-sizing: auto;font-v=
ariation-settings: normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke=
-color: rgb(0, 0, 0)"><span style=3D"font-family:"Arial",sans-seri=
f"><br><br></span><o:p></o:p></p><div><p class=3D"MsoNormal"><o:p> </o:=
p></p></div><p style=3D"mso-margin-top-alt:0cm;margin-right:0cm;margin-botto=
m:9.0pt;margin-left:0cm;font-variant-caps: normal;font-width: normal;font-si=
ze-adjust: none;font-kerning: auto;font-variant-alternates: normal;font-vari=
ant-ligatures: normal;font-variant-numeric: normal;font-variant-east-asian: n=
ormal;font-variant-position: normal;font-feature-settings: normal;font-optic=
al-sizing: auto;font-variation-settings: normal;-webkit-text-stroke-width: 0=
px;-webkit-text-stroke-color: rgb(0, 0, 0)"><span style=3D"font-size:20.5pt;=
font-family:"Arial",sans-serif"><br><br></span><o:p></o:p></p><p s=
tyle=3D"mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;margin-l=
eft:0cm;font-variant-caps: normal;font-width: normal;font-size-adjust: none;=
font-kerning: auto;font-variant-alternates: normal;font-variant-ligatures: n=
ormal;font-variant-numeric: normal;font-variant-east-asian: normal;font-vari=
ant-position: normal;font-feature-settings: normal;font-optical-sizing: auto=
;font-variation-settings: normal;-webkit-text-stroke-width: 0px;-webkit-text=
-stroke-color: rgb(0, 0, 0)"><span style=3D"font-size:20.5pt;font-family:&qu=
ot;Arial",sans-serif">Thank you </span><o:p></o:p></p><p style=3D"=
mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:9.0pt;margin-left:0cm;=
font-variant-caps: normal;font-width: normal;font-size-adjust: none;font-ker=
ning: auto;font-variant-alternates: normal;font-variant-ligatures: normal;fo=
nt-variant-numeric: normal;font-variant-east-asian: normal;font-variant-posi=
tion: normal;font-feature-settings: normal;font-optical-sizing: auto;font-va=
riation-settings: normal;-webkit-text-stroke-width: 0px;-webkit-text-stroke-=
color: rgb(0, 0, 0)"><span style=3D"font-size:20.5pt;font-family:"Arial=
",sans-serif">Christophe Pery </span><o:p></o:p></p></div><div><p c=
lass=3D"MsoNormal"><br><br><o:p></o:p></p></div></div></div></div></blockquo=
te></body></html>=
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