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Date: Tue, 30 Jun 2026 08:54:59 +0200
From: info@clm-pro.com
To: sales@hyperflight.co.uk
Subject: Re: FW: Wrong model
In-Reply-To: <018b01dd07b9$5af34720$10d9d560$@hyperflight.co.uk>
References: <CAP1hA-pRoNFuB+aovcj4qUR3OrJCPPDSqqt=gCVNAt1RN=jLjA@mail.gmail.com> <023d01dcf1f3$a86e2550$f94a6ff0$@hyperflight.co.uk>
 <780ff3406e321feb265e356b2167b548@clm-pro.com> <003901dcf421$039d97b0$0ad8c710$@hyperflight.co.uk>
 <92a7722ff8329d53bd858b5ea4c10172@clm-pro.com> <026e01dcff2a$db0c7bd0$91257370$@hyperflight.co.uk>
 <3963cf5edd97d2f0ca02a82b94ca641e@clm-pro.com> <018b01dd07b9$5af34720$10d9d560$@hyperflight.co.uk>
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Hello Neil,

Now the situation is even worse. I had an accident and bruised several 
ribs, and I was in the hospital for some time. I have now been 
discharged and am back home.

I managed to send your package before the accident. I hope it will be 
delivered to you this week.

Tracking: CE421385611HR

https://posiljka.posta.hr/en/tracking/trackingdata?barcode=CE421385611HR

Kind regards,
Nikola

On 2026-06-29 13:20, sales@hyperflight.co.uk wrote:
> Hi Nikola,
> 
> I hope you are better.
> 
> Have you managed to despatch our Prime RES III or Prime Q orders?
> 
> Kind regards,
> 
> Neil.
> 
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
> 
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web  : www.hyperflight.co.uk
> VAT ID: GB116294226
> EORI: GB116294226000
> 
> 
> 
> -----Original Message-----
> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
> Sent: 18 June 2026 16:46
> To: 'info@clm-pro.com' <info@clm-pro.com>
> Subject: RE: FW: Wrong model
> 
> Hi Nikola,
> 
> Thanks for the tracking info.
> 
> No problem with the small delay.
> 
> I am very sorry you have been unwell. I hope you return to full health 
> very
> quickly.
> 
> Kind regards,
> 
> Neil.
> 
> ---------------------------
> Neil Stainton
> HyperFlight Ltd
> 1 Drybank Farm
> Fosse Way, Ettington
> Stratford-upon-Avon
> UK CV37 7PD
> 
> Mob/WhatsApp: +44 (0)7821 351341
> Email: neil@hyperflight.co.uk
> Web  : www.hyperflight.co.uk
> VAT ID: GB116294226
> EORI: GB116294226000
> 
> 
> 
> -----Original Message-----
> From: info@clm-pro.com <info@clm-pro.com>
> Sent: 18 June 2026 15:43
> To: sales@hyperflight.co.uk
> Subject: Re: FW: Wrong model
> 
> Hello Neil,
> 
> I sent the package last week. It should be delivered soon.
> 
> Tracking number: CE421300616HR
> 
> I did not manage to let you know earlier because I ended up in the
> hospital. I am having problems with my eye and head again, so things
> have been a bit difficult.
> 
> I had planned to send your package tomorrow. However, since I am now a
> little behind, I will finish packing everything on Monday and send you
> the package with the Prime Q models.
> 
> Kind regards,
> Nikola
> 
> Kind regards,
> Nikola Prprovic
> 
> On 2026-06-18 16:00, sales@hyperflight.co.uk wrote:
>> Hi Nikola,
>> 
>> Have you sent the package yet? Do you have a tracking number?
>> 
>> Kind regards,
>> 
>> Neil.
>> 
>> ---------------------------
>> Neil Stainton
>> HyperFlight Ltd
>> 1 Drybank Farm
>> Fosse Way, Ettington
>> Stratford-upon-Avon
>> UK CV37 7PD
>> 
>> Mob/WhatsApp: +44 (0)7821 351341
>> Email: neil@hyperflight.co.uk
>> Web  : www.hyperflight.co.uk
>> VAT ID: GB116294226
>> EORI: GB116294226000
>> 
>> 
>> 
>> -----Original Message-----
>> From: info@clm-pro.com <info@clm-pro.com>
>> Sent: 04 June 2026 21:03
>> To: sales@hyperflight.co.uk
>> Subject: Re: FW: Wrong model
>> 
>> Hello Neil,
>> 
>> No problem, we will send the package directly to Richard Hobson.
>> 
>> At the beginning of next week, we will prepare everything and ship the
>> package.
>> 
>> Kind regards,
>> Nikola prprovic
>> 
>> On 2026-06-04 14:52, sales@hyperflight.co.uk wrote:
>>> Hi Nikola,
>>> 
>>> < If you would like, we can send you only that one electric fuselage
>>> for
>>> the Prime III, so that you can forward it to the customer as soon as
>>> possible.>
>>> 
>>> Yes please, that would be very nice. If it is no extra work, could 
>>> you
>>> send it
>>> direct to the customer's address:
>>> 
>>> Richard Hobson
>>> 4 Belmont Road
>>> Minster on Sea
>>> Sheerness
>>> Kent ME12 3BL
>>> United Kingdom
>>> 
>>> Tel: 07999525374
>>> Email: richardhobson1206@gmail.com
>>> 
>>> I am very sorry about the plywood problem. I hope you manage to 
>>> source
>>> some good
>>> wood soon!
>>> 
>>> Kind regards,
>>> 
>>> Neil.
>>> 
>>> ---------------------------
>>> Neil Stainton
>>> HyperFlight Ltd
>>> 1 Drybank Farm
>>> Fosse Way, Ettington
>>> Stratford-upon-Avon
>>> UK CV37 7PD
>>> 
>>> Mob/WhatsApp: +44 (0)7821 351341
>>> Email: neil@hyperflight.co.uk
>>> Web  : www.hyperflight.co.uk
>>> VAT ID: GB116294226
>>> EORI: GB116294226000
>>> 
>>> 
>>> 
>>> 
>>> -----Original Message-----
>>> From: info@clm-pro.com <info@clm-pro.com>
>>> Sent: 04 June 2026 09:12
>>> To: sales@hyperflight.co.uk
>>> Subject: Re: FW: Wrong model
>>> 
>>> Hello Neil,
>>> 
>>> If you would like, we can send you only that one electric fuselage 
>>> for
>>> the Prime III, so that you can forward it to the customer as soon as
>>> possible.
>>> 
>>> Everything is clearly explained on your website, so it is almost
>>> impossible to order the wrong item. Sometimes customers simply do not
>>> read the description and do not pay attention to the details.
>>> 
>>> At the moment, we are having problems sourcing 1 mm aero plywood for
>>> laser cutting.
>>> The last shipments from three different suppliers were not of a
>>> quality
>>> that meets our standards.
>>> 
>>> When we cut the largest wing parts, such as the trailing edge and
>>> other
>>> components, the entire piece of material warps badly. We do not want
>>> to
>>> include such parts in the package, as it would look unprofessional on
>>> our side.
>>> 
>>> We are now waiting for a new shipment to see what the quality will be
>>> like.
>>> 
>>> Kind regards,
>>> Nikola
>>> 
>>> Kind regards,
>>> Nikola Prprovic
>>> 
>>> On 2026-06-01 20:22, sales@hyperflight.co.uk wrote:
>>>> Hi Nikola,
>>>> 
>>>> A customer ordered a glider Prime RES III when he wanted an electric
>>>> model. He started building it before realising.  :-(
>>>> 
>>>> And of course he is now blaming our unclear website for his mistake.
>>>> 
>>>> Could you please send the balsa and ply parts for a Prime RES III
>>>> electric pod with our Prime RES III order? Apologies for this 
>>>> special
>>>> request.
>>>> 
>>>> I have sent an updated order email.
>>>> 
>>>> Kind regards,
>>>> 
>>>> Neil.
>>>> 
>>>> ---------------------------
>>>> 
>>>> Neil Stainton
>>>> 
>>>> HyperFlight Ltd
>>>> 
>>>> 1 Drybank Farm
>>>> 
>>>> Fosse Way, Ettington
>>>> 
>>>> Stratford-upon-Avon
>>>> 
>>>> UK CV37 7PD
>>>> 
>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>> 
>>>> Email: neil@hyperflight.co.uk
>>>> 
>>>> Web  : www.hyperflight.co.uk
>>>> 
>>>> VAT ID: GB116294226
>>>> 
>>>> EORI: GB116294226000
>>>> 
>>>> From: sales@hyperflight.co.uk <sales@hyperflight.co.uk>
>>>> Sent: 01 June 2026 18:43
>>>> To: 'Richard Hobson' <richardhobson1206@gmail.com>
>>>> Cc: surinder@itpartnership.com
>>>> Subject: RE: Wrong model
>>>> 
>>>> Hi Richard,
>>>> 
>>>> On the website it is much clearer, it looks like this:
>>>> 
>>>> It is just that on the confirmation email we list the option names
>>>> _Glider/Electric, Tail type _followed by the option chosen _F3L
>>>> Glider, V tail._
>>>> 
>>>> It doesn't follow to say the unclear confirmation email is the 
>>>> reason
>>>> you selected the option.
>>>> 
>>>> Kind regards,
>>>> 
>>>> Neil.
>>>> 
>>>> ---------------------------
>>>> 
>>>> Neil Stainton
>>>> 
>>>> HyperFlight Ltd
>>>> 
>>>> 1 Drybank Farm
>>>> 
>>>> Fosse Way, Ettington
>>>> 
>>>> Stratford-upon-Avon
>>>> 
>>>> UK CV37 7PD
>>>> 
>>>> Mob/WhatsApp: +44 (0)7821 351341
>>>> 
>>>> Email: neil@hyperflight.co.uk
>>>> 
>>>> Web  : www.hyperflight.co.uk [1]
>>>> 
>>>> VAT ID: GB116294226
>>>> 
>>>> EORI: GB116294226000
>>>> 
>>>> From: Richard Hobson <richardhobson1206@gmail.com>
>>>> Sent: 01 June 2026 17:28
>>>> To: sales@hyperflight.co.uk
>>>> Subject: Wrong model
>>>> 
>>>> Hello I just looked at my email from you as can see from that it was
>>>> not my mistake as it saying that I had order if had not got that
>>>> email
>>>> I would contact you straight away .
>>>> 
>>>> Richard,C,Hobson Regards
>>>> 
>>>> Links:
>>>> ------
>>>> [1] http://www.hyperflight.co.uk