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From: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Date: Sun, 2 Aug 2026 15:32:30 +0100
Message-ID: <CAEDyXA7m4L_mcfgciA+jyFHMhOES8u5-dR=xNtNDi+9dEMvugA@mail.gmail.com>
Subject: Re: Order Ref 109863. Pug V2.1 - Missing Wing Spars from my order.
To: Andrew Pitt <andrewpitt107@gmail.com>
Cc: robin@hyperflight.co.uk
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Hi Andrew,

I=E2=80=99m very sorry about this. We will dispatch the missing parts on Mo=
nday.

Kind regards, Neil.

This message has been dictated to my phone. Please ignore any errors.

On Sat, 1 Aug 2026 at 07:07, Andrew Pitt <andrewpitt107@gmail.com> wrote:

> Hi Hyperflight Sales team,
>
> I recently received my Pug V2.1 Glider in the post. Thanks for the fast
> delivery to Australia.
>
> I have a slight problem. I'm missing the 2 wing spars.
>
> I opened the package this weekend to start building the plane, but on
> first inspection, the 2 wing spars are missing from the box.
>
> I have the tail boom; the 4 thin carbon leading and trailing edges; but
> the 2 spars are nowhere to be found.
>
> I'm hoping that you may be able to send the 2 missing spars so I may star=
t
> the build.
>
> Please contact me if I can provide any further information.
>
> Thanks in advance,
>
> Andrew PITT.
>

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<div>Hi Andrew,</div><div><br></div><div dir=3D"auto">I=E2=80=99m very sorr=
y about this. We will dispatch the missing parts on Monday.=C2=A0</div><div=
></div><div><br clear=3D"all"><div><div dir=3D"ltr" class=3D"gmail_signatur=
e" data-smartmail=3D"gmail_signature">Kind regards, Neil. <br><br>This mess=
age has been dictated to my phone. Please ignore any errors.</div></div></d=
iv><div><br><div class=3D"gmail_quote gmail_quote_container"><div dir=3D"lt=
r" class=3D"gmail_attr">On Sat, 1 Aug 2026 at 07:07, Andrew Pitt &lt;<a hre=
f=3D"mailto:andrewpitt107@gmail.com">andrewpitt107@gmail.com</a>&gt; wrote:=
<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;bord=
er-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr">Hi Hyperflight Sa=
les team,<div><br></div><div>I recently received my Pug V2.1 Glider in the =
post. Thanks for the fast delivery to Australia.</div><div><br></div><div>I=
 have a slight problem. I&#39;m missing the 2 wing spars.</div><div><span s=
tyle=3D"background-color:transparent"><br></span></div><div><span style=3D"=
background-color:transparent">I opened the package this weekend to start bu=
ilding the plane, but on first inspection, the 2 wing spars are missing=C2=
=A0from </span>the<span style=3D"background-color:transparent">=C2=A0box.</=
span></div><div><br></div><div>I have the tail boom; the 4 thin carbon lead=
ing and trailing edges; but the 2 spars are nowhere to be found.</div><div>=
<br></div><div>I&#39;m hoping that you may be able to send the 2 missing sp=
ars so I may start the build.</div><div><br></div><div>Please contact me if=
 I can provide=C2=A0any further information.</div><div><br></div><div>Thank=
s in advance,</div><div><br></div><div>Andrew PITT.</div></div>
</blockquote></div></div>

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