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Date: Wed, 29 Jul 2026 16:54:22 +0000 (GMT)
From: FedEx UK <uk@fedex.com>
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Cc: "southamptonuk@inxpress.com" <southamptonuk@inxpress.com>
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<018001dd1eb7$7905bad0$6b113070$@hyperflight.co.uk>
Subject: RE: [EXTERNAL] RE: Required Information for Your Shipment Clearance -
874909849811
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------=_Part_3127_1165214214.1785344062928
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Good Afternoon Neil,
Thank you for contacting FedEx regarding your shipment (874909849811). I ho=
pe this message finds you in good health.
We apologize for any issue you may have experienced while providing the nee=
ded information, and thank you so much we really appreciate it.
I want to inform you that a case has been opened on your behalf, with the c=
ase number (C-250786895). I have documented all the information you provide=
d, and our clearance team will review it promptly. Rest assured that once t=
hey verify the information and ensure that everything is in order, your pac=
kage will be released.
If any further information is needed, our team will reach out to you direct=
ly. Please know that we are here to assist you every step of the way.
If you have any further questions or need additional assistance, please fee=
l free to reach out. Your satisfaction is our priority, and we=E2=80=99re h=
ere to help.
May your day be filled with happiness!
Your Feedback is incredibly Valuable: How did we do today? Please take 2 mi=
nutes to let us know what you think of FedEx.
Kind Regards
Yara M | Customer Care Representative | FedEx Express | Registered EU Head =
Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com
This message and any attachment are confidential and may be privileged or o=
therwise protected from disclosure. If you are not the intended recipient, =
please telephone or email the sender and delete this message and any attach=
ment from your system. If you are not the intended recipient you must not c=
opy this message or attachment or disclose the contents to any other person=
.
CGEXYZfront
--------------- Original Message ---------------
From: [sales@hyperflight.co.uk]
Sent: 7/28/2026, 5:35 PM
To: uk@fedex.com
Cc: southamptonuk@inxpress.com
Interaction Title: [EXTERNAL] RE: Required Information for Your Shipment Cl=
earance - 874909849811
Caution! This email originated outside of FedEx. Please do not open attachm=
ents or click links from an unknown or suspicious origin.
Please find the completed document attached.
Kind regards,
Neil.
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
From: FedEx UK <uk@fedex.com>
Sent: 28 July 2026 12:50
To: sales@hyperflight.co.uk
Subject: Required Information for Your Shipment Clearance - 874909849811
Hello Team,
I hope this email finds you well.
I am emailing you regarding your shipment number 874909849811 and with supp=
ort ticket number C-250786895.
I am reaching you to inform that the shipment is currently held by customs =
and our clearance team there needs the following:
Aluminum - steel work sheet .
Kindly provide the needed information by 7/30/2026.
Otherwise, the parcel will be returned back at your expense as per FedEx re=
turn policy.
Rest assured once the information is obtained, I will pass it to the releva=
nt team to expedite the process.
Please accept my apologies regarding any inconvenience caused.
If you need any further assistance, do not hesitate to reach us via our web=
site https://www.fedex.com/global/GB
Have a wonderful day!
Your Feedback is incredibly Valuable: How did we do today? Please take 2 mi=
nutes to let us know what you think of FedEx.
Kind Regards
Maryam M | Customer Care Representative | FedEx Express | Registered Office=
: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com
This message and any attachment are confidential and may be privileged or o=
therwise protected from disclosure. If you are not the intended recipient, =
please telephone or email the sender and delete this message and any attach=
ment from your system. If you are not the intended recipient you must not c=
opy this message or attachment or disclose the contents to any other person=
.
OTcwMzE1MQ
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Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: 7bit
<html><div>
<p>Good Afternoon Neil, </p>
<p>Thank you for contacting FedEx regarding your shipment (874909849811). I hope this message finds you in good health. </p>
<p>We apologize for any issue you may have experienced while providing the needed information, and thank you so much we really appreciate it. </p>
<p>I want to inform you that a case has been opened on your behalf, with the case number (C-250786895). I have documented all the information you provided, and our clearance team will review it promptly. Rest assured that once they verify the information and ensure that everything is in order, your package will be released. </p>
<p>If any further information is needed, our team will reach out to you directly. Please know that we are here to assist you every step of the way. </p>
<p>If you have any further questions or need additional assistance, please feel free to reach out. Your satisfaction is our priority, and we’re here to help. </p>
<p>May your day be filled with happiness! </p>
</div>
<p>Your Feedback is incredibly Valuable: How did we do today? Please take <a title="2 minutes" href="https://fedex.eu.qualtrics.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=fedex_cs_NjQ2MzM4Mw&Q_language=EN">2 minutes</a> to let us know what you think of FedEx.<br><br>Kind Regards<br><br>Yara M | Customer Care Representative | FedEx Express | Registered EU Head Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands <a title="fedex.com" href="https://www.fedex.com">fedex.com</a></p>
<p>This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.</p>
<div>CGEXYZfront</div>
<div> </div>
<div> </div>
<div> </div>
<div>--------------- Original Message ---------------<br clear="none"><b>From:</b> [sales@hyperflight.co.uk]<br clear="none"><b>Sent:</b> 7/28/2026, 5:35 PM<br clear="none"><b>To:</b> uk@fedex.com<br clear="none"><b>Cc:</b> southamptonuk@inxpress.com<br clear="none"><b>Interaction Title:</b> [EXTERNAL] RE: Required Information for Your Shipment Clearance - 874909849811<br clear="none"><br clear="none"></div>
<div>
<table align="center" border="1" cellpadding="1" cellspacing="0">
<tbody>
<tr>
<td align="center" colspan="1" rowspan="1"><b><font face="Arial" color="#FF334F" size="2"><b>Caution!</b> This email originated outside of FedEx. Please do not open attachments or click links from an unknown or suspicious origin</font></b>.</td>
</tr>
</tbody>
</table>
</div>
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Please find the completed document attached.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Kind regards,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil.</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">---------------------------</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Neil Stainton</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">HyperFlight Ltd</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">1 Drybank Farm</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Fosse Way, Ettington</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">Stratford-upon-Avon </span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;">UK CV37 7PD</span></p>
<p class="MsoNormal"><span style="font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Mob/WhatsApp: +44 (0)7821 351341</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Email: neil@hyperflight.co.uk</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">Web : <a shape="rect" href="https://urldefense.com/v3/__http://www.hyperflight.co.uk__;!!BL9GA0TyTA!ZN3HCDWvs6NE7O8wpXkCQBsEqy_9UcyQuZuCBkpL2MBNORHExXY7pkoYXpbJCfqYXFA8r9Odt0pCfdc$" target="_blank" rel="noopener noreferrer">www.hyperflight.co.uk</a></span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">VAT ID: GB116294226</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;">EORI: GB116294226000</span><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"></span></b></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif; color: #1f497d; mso-fareast-language: EN-US;"> </span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> FedEx UK <uk@fedex.com> <br clear="none"><b>Sent:</b> 28 July 2026 12:50<br clear="none"><b>To:</b> sales@hyperflight.co.uk<br clear="none"><b>Subject:</b> Required Information for Your Shipment Clearance - 874909849811</span></p>
</div>
<p class="MsoNormal"> </p>
<div>
<p style="margin: 0cm; vertical-align: baseline;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">Hello Team,</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">I hope this email finds you well.</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">I am emailing you regarding your shipment number 874909849811 and with support ticket number C-250786895.</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">I am reaching you to inform that the shipment is currently held by customs and our clearance team there needs the following:</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<ul style="margin-top: 0cm; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;">
<li class="MsoNormal" style="mso-list: l0 level1 lfo1; vertical-align: baseline; box-sizing: border-box;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0cm;">Aluminum - steel work sheet .</span><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"></span></li>
</ul>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">Kindly provide the needed information by <span style="color: black; border: none windowtext 1.0pt; padding: 0cm;">7/30/2026.</span></span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">Otherwise, the parcel will be returned back at your expense as per FedEx return policy.</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">Rest assured once the information is obtained, I will pass it to the relevant team to expedite the process.</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">Please accept my apologies regarding any inconvenience caused.</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">If you need any further assistance, do not hesitate to reach us via our website <a shape="rect" href="https://www.fedex.com/global/GB" target="_blank" rel="noopener noreferrer">https://www.fedex.com/global/GB</a></span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;">Have a wonderful day!</span></p>
<p style="margin: 0cm; vertical-align: baseline; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; cursor: text;"><span style="font-size: 10.0pt; font-family: 'Noto Sans',sans-serif;"> </span></p>
<p class="MsoNormal" style="margin-bottom: 12.0pt;"> </p>
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<p><span style="font-size: 9.0pt; font-family: 'Arial',sans-serif;">Your Feedback is incredibly Valuable: How did we do today? Please take <a shape="rect" href="https://urldefense.com/v3/__https://fedex.eu.qualtrics.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=fedex_cs_*20NjcwMzU3OQ&Q_language=EN__;JQ!!BL9GA0TyTA!ZN3HCDWvs6NE7O8wpXkCQBsEqy_9UcyQuZuCBkpL2MBNORHExXY7pkoYXpbJCfqYXFA8r9OdHFgnTx4$" title="2 minutes" target="_blank" rel="noopener noreferrer"><strong><span style="font-family: 'Arial',sans-serif;">2 minutes</span></strong></a> to let us know what you think of FedEx.<br clear="none"><br clear="none">Kind Regards<br clear="none"><br clear="none"><strong><span style="font-family: 'Arial',sans-serif;">Maryam M</span></strong> | Customer Care Representative | FedEx Express | Registered Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands <a shape="rect" href="https://www.fedex.com" title="fedex.com" target="_blank" rel="noopener noreferrer">fedex.com</a></span></p>
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