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References: <1534918013.857398.1776457783928@connect.xfinity.com> <027e01dcceb9$3132b2b0$93981810$@hyperflight.co.uk>
<716397806.866118.1776521148897@connect.xfinity.com> <001101dccf52$a2a7b500$e7f71f00$@hyperflight.co.uk>
<6867568.868505.1776532319594@connect.xfinity.com>
In-Reply-To: <6867568.868505.1776532319594@connect.xfinity.com>
From: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Date: Sat, 18 Apr 2026 18:54:24 +0100
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Message-ID: <CAEDyXA55KtTN7bjovwVEg6dBe9eFs9VrTp6JS3DvBKgxoK4-aw@mail.gmail.com>
Subject: Re: Order No. 107719
To: STEPHEN P SYROTIAK <stephen.s1@comcast.net>
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--000000000000343fdd064fbfc239
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Please confirm what Motor you are using. No need to return anything.
Kind regards, Neil.
This message has been dictated to my phone. Please ignore any errors.
On Sat, 18 Apr 2026 at 18:11, STEPHEN P SYROTIAK <stephen.s1@comcast.net>
wrote:
> Okay... So make it so. How do I go about returning the spinner?
> S
>
>
> On 04/18/2026 12:44 PM EDT sales@hyperflight.co.uk wrote:
>
>
>
> Hi Stephen,
>
>
>
> Thanks for the prospective Encanto V3 order.
>
>
>
> However, looking at the photo the collet ID looks to be correct, 3mm.
>
>
>
> If you are using the Dualsky XM2523EG-22 motor you purchased from us that
> has a 3.17mm shaft. If so you need a 3.2mm collet.
>
>
>
> Kind regards,
>
>
>
> Neil.
>
>
>
> ---------------------------
>
> Neil Stainton
>
> HyperFlight Ltd
>
> 1 Drybank Farm
>
> Fosse Way, Ettington
>
> Stratford-upon-Avon
>
> UK CV37 7PD
>
>
>
> Mob/WhatsApp: +44 (0)7821 351341
>
> Email: neil@hyperflight.co.uk
>
> Web : www.hyperflight.co.uk
>
> VAT ID: GB116294226
>
> EORI: GB116294226000
>
>
>
>
>
>
>
>
>
> *From:* STEPHEN P SYROTIAK <stephen.s1@comcast.net>
> *Sent:* 18 April 2026 15:06
> *To:* sales@hyperflight.co.uk
> *Subject:* RE: Order No. 107719
>
>
>
> Hello Neil,
>
>
>
> Here're some pix showing my problem. And yes, to ease your pain. I'll
> order the very latest version of the encanto Elec. My v.2 is about ready
> to cover.
>
> On 04/17/2026 6:26 PM EDT sales@hyperflight.co.uk wrote:
>
>
>
>
>
> Hi Stephen,
>
>
>
> Very sorry about this. AFAIK CN Models do not make a 1.5mm collet. Can you
> double check please?
>
>
>
> Assuming you do have the wrong collet, would sending a 3mm collet solve
> the problem?
>
> https://www.hyperflight.co.uk/products.asp?code=CN-25-COLLET-3
>
>
>
> Is there anything you would like to order from HyperFlight? We could then
> add the 3mm collet to your order.
>
>
>
> No need to return the wrong collet.
>
>
>
> Kind regards,
>
>
>
> Neil.
>
>
>
> ---------------------------
>
> Neil Stainton
>
> HyperFlight Ltd
>
> 1 Drybank Farm
>
> Fosse Way, Ettington
>
> Stratford-upon-Avon
>
> UK CV37 7PD
>
>
>
> Mob/WhatsApp: +44 (0)7821 351341
>
> Email: neil@hyperflight.co.uk
>
> Web : www.hyperflight.co.uk
>
> VAT ID: GB116294226
>
> EORI: GB116294226000
>
>
>
>
>
>
>
> *From:* STEPHEN P SYROTIAK <stephen.s1@comcast.net>
> *Sent:* 17 April 2026 21:30
> *To:* sales@hyperflight.co.uk
> *Subject:* Order No. 107719
>
>
>
> I'm sorry to say that the spinner is wrong.
>
>
>
> The manufacturers had the wrong spinner in a correctly labeled bag.... It
> has a 1.5mm chuck 3mm I require. How do I get this back to you?
>
>
>
> Steve
>
>
--000000000000343fdd064fbfc239
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<div>Please confirm what Motor you are using. No need to return anything.<b=
r clear=3D"all"><br clear=3D"all"><div><div dir=3D"ltr" class=3D"gmail_sign=
ature" data-smartmail=3D"gmail_signature">Kind regards, Neil. <br><br>This =
message has been dictated to my phone. Please ignore any errors.</div></div=
></div><div><br></div><div><br><div class=3D"gmail_quote gmail_quote_contai=
ner"><div dir=3D"ltr" class=3D"gmail_attr">On Sat, 18 Apr 2026 at 18:11, ST=
EPHEN P SYROTIAK <<a href=3D"mailto:stephen.s1@comcast.net">stephen.s1@c=
omcast.net</a>> wrote:<br></div><blockquote class=3D"gmail_quote" style=
=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><u></u>
=20
=20
=20
<div>
<div>
Okay... So make it so.=C2=A0 =C2=A0How do I go about returning the spinn=
er?
</div>=20
<div>
=C2=A0S
</div>=20
<div>
=C2=A0
</div>=20
<blockquote type=3D"cite">=20
<div>
On 04/18/2026 12:44 PM EDT <a href=3D"mailto:sales@hyperflight.co.uk" t=
arget=3D"_blank">sales@hyperflight.co.uk</a> wrote:
</div>=20
<div>
=C2=A0
</div>=20
<div>
=C2=A0
</div>=20
<div>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Hi Stephen,</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Thanks for the prospective Encanto V3=
order.</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">However, looking at the photo the col=
let ID looks to be correct, 3mm. </span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">If you are using the Dualsky XM2523EG=
-22 motor you purchased from us that has a 3.17mm shaft. If so you need a 3=
.2mm collet.</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Kind regards,</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Neil.</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">---------------------------</span></p=
>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Neil Stainton</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',sans-=
serif;color:#1f497d">HyperFlight Ltd</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',sans-=
serif;color:#1f497d">1 Drybank Farm</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',sans-=
serif;color:#1f497d">Fosse Way, Ettington</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',sans-=
serif;color:#1f497d">Stratford-upon-Avon </span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',sans-=
serif;color:#1f497d">UK CV37 7PD</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',sans-=
serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Mob/WhatsApp: +44 (0)7821 351341</spa=
n></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Email: <a href=3D"mailto:neil@hyperfl=
ight.co.uk" target=3D"_blank">neil@hyperflight.co.uk</a></span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">Web =C2=A0: <a href=3D"http://www.hyp=
erflight.co.uk" target=3D"_blank">www.hyperflight.co.uk</a></span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">VAT ID: GB116294226</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">EORI: GB116294226000</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:'=
;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<div>=20
<div style=3D"border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt=
0cm 0cm 0cm">=20
<p class=3D"MsoNormal"><strong><span style=3D"font-size:11.0pt;font-f=
amily:'Calibri',sans-serif">From:</span></strong><span style=3D"fon=
t-size:11.0pt;font-family:'Calibri',sans-serif"> STEPHEN P SYROTIAK=
<<a href=3D"mailto:stephen.s1@comcast.net" target=3D"_blank">stephen.s1=
@comcast.net</a>> <br><strong>Sent:</strong> 18 April 2026 15:06<br><str=
ong>To:</strong> <a href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blan=
k">sales@hyperflight.co.uk</a><br><strong>Subject:</strong> RE: Order No. 1=
07719</span></p>=20
</div>=20
</div>=20
<p class=3D"MsoNormal">=C2=A0</p>=20
<div>=20
<p class=3D"MsoNormal">Hello Neil,</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">=C2=A0</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">Here're some pix showing my problem.=C2=A0 =
And yes, to ease your pain.=C2=A0 I'll order the very latest version of=
the encanto Elec.=C2=A0 My v.2 is about ready to cover.=C2=A0</p>=20
</div>=20
<blockquote>=20
<div>=20
<p class=3D"MsoNormal">On 04/17/2026 6:26 PM EDT <a href=3D"mailto:sa=
les@hyperflight.co.uk" target=3D"_blank">sales@hyperflight.co.uk</a> wrote:=
</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">=C2=A0</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">=C2=A0</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Hi Stephen,</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Very sorry about this. AFAIK CN Mod=
els do not make a 1.5mm collet. Can you double check please?</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Assuming you do have the wrong coll=
et, would sending a 3mm collet solve the problem?</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d"><a href=3D"https://www.hyperflight.=
co.uk/products.asp?code=3DCN-25-COLLET-3" target=3D"_blank">https://www.hyp=
erflight.co.uk/products.asp?code=3DCN-25-COLLET-3</a></span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Is there anything you would like to=
order from HyperFlight? We could then add the 3mm collet to your order.</s=
pan></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">No need to return the wrong collet.=
</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Kind regards,</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Neil.</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">---------------------------</span><=
/p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Neil Stainton</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',san=
s-serif;color:#1f497d">HyperFlight Ltd</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',san=
s-serif;color:#1f497d">1 Drybank Farm</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',san=
s-serif;color:#1f497d">Fosse Way, Ettington</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',san=
s-serif;color:#1f497d">Stratford-upon-Avon </span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',san=
s-serif;color:#1f497d">UK CV37 7PD</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-family:'Arial',san=
s-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Mob/WhatsApp: +44 (0)7821 351341</s=
pan></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Email: <a href=3D"mailto:neil@hyper=
flight.co.uk" target=3D"_blank">neil@hyperflight.co.uk</a></span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">Web =C2=A0: <a href=3D"http://www.h=
yperflight.co.uk" target=3D"_blank">www.hyperflight.co.uk</a></span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">VAT ID: GB116294226</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">EORI: GB116294226000</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:&#=
39;Arial',sans-serif;color:#1f497d">=C2=A0</span></p>=20
<div>=20
<div style=3D"border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0=
pt 0cm 0cm 0cm">=20
<p class=3D"MsoNormal"><strong><span style=3D"font-size:11.0pt;font=
-family:'Calibri',sans-serif">From:</span></strong><span style=3D"f=
ont-size:11.0pt;font-family:'Calibri',sans-serif"> STEPHEN P SYROTI=
AK <<a href=3D"mailto:stephen.s1@comcast.net" target=3D"_blank">stephen.=
s1@comcast.net</a>> <br><strong><span style=3D"font-family:'Calibri&=
#39;,sans-serif">Sent:</span></strong> 17 April 2026 21:30<br><strong><span=
style=3D"font-family:'Calibri',sans-serif">To:</span></strong> <a =
href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank">sales@hyperflight=
.co.uk</a><br><strong><span style=3D"font-family:'Calibri',sans-ser=
if">Subject:</span></strong> Order No. 107719</span></p>=20
</div>=20
</div>=20
<p class=3D"MsoNormal">=C2=A0</p>=20
<div>=20
<p class=3D"MsoNormal">I'm sorry to say that the spinner is wron=
g.</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">=C2=A0</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">The manufacturers had the wrong spinner in a =
correctly labeled bag.... It has a 1.5mm chuck 3mm I require.=C2=A0 How do =
I get this back to you?=C2=A0=C2=A0</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">=C2=A0</p>=20
</div>=20
<div>=20
<p class=3D"MsoNormal">Steve</p>=20
</div>=20
</div>=20
</blockquote>=20
</div>=20
</blockquote>
</div>
</blockquote></div></div>
--000000000000343fdd064fbfc239--