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Date: Thu, 26 Mar 2026 16:00:29 -0700
Message-ID: <ED.0E.13640.D8AB5C96@ccg14mail05>
MIME-Version: 1.0
From: "service@paypal.co.uk" <service@paypal.co.uk>
To: Neil Stainton <sales@hyperflight.co.uk>
Subject: Final reminder to respond to Case ID PP-R-CTG-621117156
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px">Neil Stainton, here are the details.</h4>=0A <table cellPadding=3D"0=
" cellSpacing=3D"0" border=3D"0" width=3D"100%" role=3D"presentation">=0A =
<tbody>=0A <tr>=0A <td bgcolor=3D"#F5F7FA" style=3D"fon=
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=0A <table cellPadding=3D"0" cellSpacing=3D"0" border=3D=
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=0A <tr>=0A <td>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"=
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<tr>=0A <td align=3D"center" style=3D"col=
or:#929496;font-weight:450;font-size:12px;line-height:9px;padding:10px 0px"=
><span>Hi Neil Stainton,</span></td>=0A </tr=
>=0A </tbody>=0A </=
table>=0A </td>=0A </tr>=0A=
<tr>=0A <td>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" =
border=3D"0" dir=3D"ltr" role=3D"presentation">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:24px 24px 40px 24px"><im=
g src=3D"https://www.paypalobjects.com/digitalassets/c/system-triggered-ema=
il/n/layout/images/ppe/pp-logo_x2.png" style=3D"display:block" border=3D"0"=
width=3D"51" height=3D"51" alt=3D"PayPal" title=3D"PayPal" /></td>=0A =
</tr>=0A </tbody>=
=0A </table>=0A </td>=
=0A </tr>=0A </tbody>=0A =
</table>=0A </td>=0A </tr>=0A =
</tbody>=0A </table>=0A <table cellPaddi=
ng=3D"0" cellSpacing=3D"0" border=3D"0" width=3D"100%" class=3D"ppsans" dir=
=3D"ltr" role=3D"presentation">=0A <tbody>=0A <=
tr>=0A <td width=3D"640" valign=3D"top">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0"=
role=3D"presentation">=0A <tbody>=0A =
<tr>=0A <td align=3D"center" style=3D"paddi=
ng:0px 24px 40px 24px;word-break:break-word">=0A =
<p class=3D"ppsans" style=3D"font-size:42px;line-height:46px;font-weight:9=
00;color:#000;margin:0"><span>Final reminder</span></p>=0A =
</td>=0A </tr>=0A </tb=
ody>=0A </table>=0A <table width=3D"1=
00%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=0A =
<tbody>=0A <tr>=0A <td =
class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=0A =
<p class=3D"ppsans" style=3D"font-size:14px;line-height:20px;colo=
r:#000000;margin:0;word-break:break-word" dir=3D"ltr"><span>We emailed you =
recently notifying you that Peter Lubach opened a claim. The buyer stated t=
hat they never received the item. Your participation is essential to the c=
laims process. If we don't receive a response from you before 29 March 2026=
, this case will be closed and decided in your buyer's favour.</span></p>=
=0A </td>=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=
=0A <tbody>=0A <tr>=0A =
<td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=
=0A <p class=3D"ppsans" style=3D"font-size:14px;=
line-height:20px;color:#000000;margin:0;word-break:break-word" dir=3D"ltr">=
<span>Please understand that until our review is complete, we will hold any=
money associated with this transaction.</span></p>=0A =
</td>=0A </tr>=0A </tbody>=
=0A </table>=0A <table id=3D"transact=
ionDetails" width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0"=
>=0A <tbody>=0A <tr>=0A =
<td style=3D"padding:0px 24px 24px 24px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" bo=
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<tbody>=0A <tr>=0A =
<td align=3D"center" class=3D"ppsans" style=3D"vertic=
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presentation">=0A <tbody>=0A =
<tr>=0A =
<td style=3D"padding:0px">=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0">=
=0A <tbody>=0A =
<tr>=0A =
<td valign=3D"top">=0A =
<p style=3D"font-weight:500;font-size:20px;line-height:28px;co=
lor:#000000;margin:0" dir=3D"ltr"><span>Transaction details</span></p>=0A =
</td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A =
</td>=0A </tr>=0A =
<tr>=0A <td align=3D"center" style=
=3D"padding:0px 24px 5px 24px">=0A <tabl=
e width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"lt=
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<tr>=0A <td ali=
gn=3D"center" style=3D"padding:0px 0px 20px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" cellPaddin=
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<tbody>=0A =
<tr>=0A <td valign=
=3D"top" style=3D"font-size:14px;line-height:20px;font-weight:700;padding-b=
ottom:2px"><span>Case number</span></td>=0A =
</tr>=0A <tr=
>=0A <td valign=3D"top" st=
yle=3D"font-size:14px;line-height:20px"><span>PP-R-CTG-621117156</span></td=
>=0A </tr>=0A =
</tbody>=0A =
</table>=0A </td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellSpacing=3D"0" cellPadd=
ing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:0px 0px 20px=
0px">=0A <table id=3D"transacti=
onRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=
=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-heig=
ht:20px;font-weight:700;padding-bottom:2px"><span>Buyer's name</span></td>=
=0A </tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-height:20px">=
<span>Peter Lubach</span></td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A =
</td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A <table width=3D"100=
%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <td align=3D"center" =
style=3D"padding:0px 0px 20px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" cellPadding=3D"0" cellSp=
acing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=
=0A <td valign=3D"top" sty=
le=3D"font-size:14px;line-height:20px;font-weight:700;padding-bottom:2px"><=
span>Buyer's email address</span></td>=0A =
</tr>=0A <tr>=
=0A <td valign=3D"top" sty=
le=3D"font-size:14px;line-height:20px"><span>peterlubach@icloud.com</span><=
/td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A </td>=0A=
</tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellSpacing=3D"0" cellP=
adding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:0px 0px 2=
0px 0px">=0A <table id=3D"transa=
ctionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" d=
ir=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-he=
ight:20px;font-weight:700;padding-bottom:2px"><span>Buyer's transaction ID<=
/span></td>=0A </tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-he=
ight:20px"><span>67X58959HL4068643</span></td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A <ta=
ble width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"=
ltr">=0A <tbody>=0A =
<tr>=0A <td a=
lign=3D"center" style=3D"padding:0px 0px 20px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" cellPadd=
ing=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <td vali=
gn=3D"top" style=3D"font-size:14px;line-height:20px;font-weight:700;padding=
-bottom:2px"><span>Transaction date</span></td>=0A =
</tr>=0A =
<tr>=0A <td valign=3D"=
top" style=3D"font-size:14px;line-height:20px"><span>26 January 2026</span>=
</td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A </td>=
=0A </tr>=0A =
</tbody>=0A </table>=0A =
<table width=3D"100%" cellSpacing=3D"0" ce=
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<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"padding:0px 0p=
x 20px 0px">=0A <table id=3D"tra=
nsactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0=
" dir=3D"ltr">=0A <tbody>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line=
-height:20px;font-weight:700;padding-bottom:2px"><span>Transaction amount</=
span></td>=0A </tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-hei=
ght:20px"><span>=C2=A346.60=C2=A0GBP</span></td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A =
</tr>=0A </tbody>=0A =
</table>=0A <=
table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=
=3D"ltr">=0A <tbody>=0A =
<tr>=0A <=
td align=3D"center" style=3D"padding:0px 0px 20px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" cell=
Padding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <td =
valign=3D"top" style=3D"font-size:14px;line-height:20px;font-weight:700;pad=
ding-bottom:2px"><span>Your transaction ID</span></td>=0A =
</tr>=0A =
<tr>=0A <td val=
ign=3D"top" style=3D"font-size:14px;line-height:20px"><span>08P83218TB17307=
3N</span></td>=0A </tr>=0A =
</tbody>=0A =
</table>=0A =
</td>=0A </tr>=0A =
</tbody>=0A </table=
>=0A <table width=3D"100%" cellSpacing=
=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A <tr>=0A =
<td align=3D"center" style=3D"paddi=
ng:0px 0px 20px 0px">=0A <table =
id=3D"transactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" bo=
rder=3D"0" dir=3D"ltr">=0A <tb=
ody>=0A <tr>=0A =
<td valign=3D"top" style=3D"font-size:=
14px;line-height:20px;font-weight:700;padding-bottom:2px"><span>Invoice ID<=
/span></td>=0A </tr>=0A =
<tr>=0A =
<td valign=3D"top" style=3D"font-size:14px;line-he=
ight:20px"><span>106417</span></td>=0A =
</tr>=0A </tbody>=
=0A </table>=0A =
</td>=0A </=
tr>=0A </tbody>=0A =
</table>=0A <table width=
=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <td align=3D"c=
enter" style=3D"padding:0px 0px 20px 0px">=0A =
<table id=3D"transactionRow" width=3D"100%" cellPadding=3D"0"=
cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
<tbody>=0A =
<tr>=0A <td valign=3D"top=
" style=3D"font-size:14px;line-height:20px;font-weight:700;padding-bottom:2=
px"><span>Refund amount</span></td>=0A =
</tr>=0A <tr>=0A =
<td valign=3D"top" style=
=3D"font-size:14px;line-height:20px"><span>=C2=A346.60=C2=A0GBP</span></td>=
=0A </tr>=0A =
</tbody>=0A =
</table>=0A </td>=0A =
</tr>=0A =
</tbody>=0A </table>=0A =
</td>=0A </tr>=0A =
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px">=0A <table width=3D"100%" cellSpacing=3D"0" =
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valign=3D"top">=0A <p style=3D"font-siz=
e:20px;line-height:28px;color:#000000;margin:0" dir=3D"ltr"><span>What to d=
o next</span></p>=0A </td>=0A =
</tr>=0A </tbody>=0A =
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</tr>=0A </tbody>=0A =
</table>=0A <table width=3D"100%" cellPadding=3D"0" cel=
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<tr>=0A <td class=3D"ppsans" style=3D"=
padding:0px 20px 10px 20px">=0A <p class=3D"ppsa=
ns" style=3D"font-size:14px;line-height:20px;color:#000000;margin:0;word-br=
eak:break-word" dir=3D"ltr"><span>Go to our <b>Resolution Centre</b> and cl=
ick <b>Respond</b> next to this case.</span></p>=0A =
</td>=0A </tr>=0A </tbody>=0A=
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llPadding=3D"0" cellSpacing=3D"0" border=3D"0">=0A <tb=
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0000;margin:0;word-break:break-word" dir=3D"ltr"><span>As a reminder, if yo=
u do not respond before 29 March 2026, this case will be closed and decided=
in the buyer's favour.</span></p>=0A </td>=0A =
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e=3D"padding:0px 20px 10px 20px">=0A <p class=3D=
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rd-break:break-word" dir=3D"ltr"><span>To learn how we review and resolve c=
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20px 10px 20px">=0A <p class=3D"ppsans" style=3D=
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6px;padding:10px 24px 23px 24px;color:#001435;font-weight:400" class=3D"pps=
ans"><a href=3D"https://www.paypal.com/gb/smarthelp/home=3Fv=3D1&utm_source=
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unptid=3D9567bd47-2967-11f1-83d3-d1d98ca424ea&calc=3Db7ed5c2d3b876&unp_tpci=
d=3DDisputes-PPC000278&page=3Dmain%3Aemail%3ART000301&pgrp=3Dmain%3Aemail&e=
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cnac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3D9567bd47-2967-11f1-83d3-d1d98ca4=
24ea&calc=3Db7ed5c2d3b876&unp_tpcid=3DDisputes-PPC000278&page=3Dmain%3Aemai=
l%3ART000301&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVers=
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d=3DRT000301&cnac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3D9567bd47-2967-11f1-=
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table cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A =
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th=3D"55"><a id=3D"twitter" href=3D"https://twitter.com/PayPal=3Fv=3D1%2C0.=
1&utm_source=3Dunp&utm_medium=3Demail&utm_campaign=3DRT000301&utm_unptid=3D=
9567bd47-2967-11f1-83d3-d1d98ca424ea&ppid=3DRT000301&cnac=3DGB&rsta=3Den_GB=
%28en-GB%29&unptid=3D9567bd47-2967-11f1-83d3-d1d98ca424ea&calc=3Db7ed5c2d3b=
876&unp_tpcid=3DDisputes-PPC000278&page=3Dmain%3Aemail%3ART000301&pgrp=3Dma=
in%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.395.0&tenant_n=
ame=3DPAYPAL&xt=3D145585%2C154413%2C175543%2C104038&link_ref=3Dtwitter.com_=
paypal" target=3D"_blank"><img border=3D"0" src=3D"https://www.paypalobject=
s.com/digitalassets/c/system-triggered-email/n/layout/images/quantum_leap/f=
ooter-social-icons_x.png" width=3D"32" height=3D"32" style=3D"display:block=
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s://www.instagram.com/paypal/=3Fv=3D1%2C0.1&utm_source=3Dunp&utm_medium=3De=
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7-11f1-83d3-d1d98ca424ea&calc=3Db7ed5c2d3b876&unp_tpcid=3DDisputes-PPC00027=
8&page=3Dmain%3Aemail%3ART000301&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dc=
i&mail=3Dsys&appVersion=3D1.395.0&tenant_name=3DPAYPAL&xt=3D145585%2C154413=
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img border=3D"0" src=3D"https://paypalobjects.com/digitalassets/c/system-tr=
iggered-email/n/layout/images/quantum_leap/footer-social-icons_instagram.pn=
g" width=3D"32" height=3D"32" style=3D"display:block" alt=3D"Instagram" /><=
/a></td>=0A <td align=3D"center" valign=3D=
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ayPalUSA=3Fv=3D1%2C0.1&utm_source=3Dunp&utm_medium=3Demail&utm_campaign=3DR=
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nac=3DGB&rsta=3Den_GB%28en-GB%29&unptid=3D9567bd47-2967-11f1-83d3-d1d98ca42=
4ea&calc=3Db7ed5c2d3b876&unp_tpcid=3DDisputes-PPC000278&page=3Dmain%3Aemail=
%3ART000301&pgrp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersi=
on=3D1.395.0&tenant_name=3DPAYPAL&xt=3D145585%2C154413%2C175543%2C104038&li=
nk_ref=3Dwww.facebook.com_paypalusa" target=3D"_blank"><img border=3D"0" sr=
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out/images/quantum_leap/footer-social-icons_facebook.png" width=3D"32" heig=
ht=3D"32" style=3D"display:block" alt=3D"Facebook" /></a></td>=0A =
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ah&v=3D1&utm_source=3Dunp&utm_medium=3Demail&utm_campaign=3DRT000301&utm_un=
ptid=3D9567bd47-2967-11f1-83d3-d1d98ca424ea&ppid=3DRT000301&cnac=3DGB&rsta=
=3Den_GB%28en-GB%29&unptid=3D9567bd47-2967-11f1-83d3-d1d98ca424ea&calc=3Db7=
ed5c2d3b876&unp_tpcid=3DDisputes-PPC000278&page=3Dmain%3Aemail%3ART000301&p=
grp=3Dmain%3Aemail&e=3Dre&mchn=3Dem&s=3Dci&mail=3Dsys&appVersion=3D1.395.0&=
tenant_name=3DPAYPAL&xt=3D145585%2C154413%2C175543%2C104038&link_ref=3Dcomp=
any_1482" target=3D"_blank"><img border=3D"0" src=3D"https://paypalobjects.=
com/digitalassets/c/system-triggered-email/n/layout/images/quantum_leap/foo=
ter-social-icons_linkedin.png" width=3D"32" height=3D"32" style=3D"display:=
block" alt=3D"LinkedIn" /></a></td>=0A </tr>=
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able>=0A </td>=0A </tr>=0A =
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3d3-d1d98ca424ea&calc=3Db7ed5c2d3b876&unp_tpcid=3DDisputes-PPC000278&page=
=3Dmain%3Aemail%3ART000301&pgrp=3Dmain%3Aemail&e=3Dcl&mchn=3Dem&s=3Dci&mail=
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543%2C104038&link_ref=3Dmpp_phishing" target=3D"_blank" style=3D"text-decor=
ation:none">Learn to identify phishing</a></span></p>=0A =
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_GB%28en-GB%29&unptid=3D9567bd47-2967-11f1-83d3-d1d98ca424ea&calc=3Db7ed5c2=
d3b876&unp_tpcid=3DDisputes-PPC000278&page=3Dmain%3Aemail%3ART000301&pgrp=
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ant_name=3DPAYPAL&xt=3D145585%2C154413%2C175543%2C104038&link_ref=3Dselfhel=
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t:16px;padding:6px 0px">=0A <p class=3D"ppsans" =
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px">=0A <p class=3D"ppsans" style=3D"font-size:1=
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nt-size:12px" dir=3D"ltr"><span>PayPal UK Ltd is authorised and regulated b=
y the Financial Conduct Authority (FCA) as an electronic money institution =
(firm reference number 994790); in relation to its regulated consumer credi=
t activities (firm reference number 996405); and for the provision of crypt=
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PayPal RT000301:en_GB(en-GB):1.0.0:b7ed5c2d3b876</p><img alt=3D"" height=3D=
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