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File: D:/hMailServer/Data/hyperflight.co.uk/robin/6B/{6BA12F23-EF8F-41F9-AC8D-64D147E6BBBA}.eml
Date: Mon, 11 May 2026 19:17:39 +0000 (UTC)
From: "salmar5003@aol.com" <salmar5003@aol.com>
To: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Message-ID: <26434711.757750.1778527059533@mail.yahoo.com>
In-Reply-To: <1654260734.7294055.1778183464339@mail.yahoo.com>
References: <1654260734.7294055.1778183464339.ref@mail.yahoo.com> <1654260734.7294055.1778183464339@mail.yahoo.com>
Subject: Re: Refund Order #108230
MIME-Version: 1.0
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Hello Neil,
=C2=A0 =C2=A0 =C2=A0I recently sent you the attached email regarding my 4/2=
9/2026 order. =C2=A0I have not heard from you regarding this issue. =C2=A0I=
 checked with VISA today, and no credit has yet been applied to my account.=
 =C2=A0Again, I=E2=80=99m sorry to bother you with this issue, but I would =
greatly appreciate your looking into it for me.Thank you and
=C2=A0 =C2=A0 =C2=A0 =C2=A0Regards,
=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 Al DeRenzis


Sent from the all new AOL app for iOS


On Thursday, May 7, 2026, 3:51 PM, salmar5003@aol.com <salmar5003@aol.com> =
wrote:


Hello Neil,
=C2=A0 =C2=A0 =C2=A0On 4/29/2026 I placed an unintended=C2=A0duplicate orde=
r for a V3 Encanto kit and Wing Kit. =C2=A0In placing the order your site w=
ould not accept my VISA card (or so it indicated), so I used PayPal. =C2=A0=
As it turned out, your site did accept my VISA card,=C2=A0and a duplicate o=
rder was thus placed (Order #108230)=C2=A0I informed you immediately,=C2=A0=
and you very quickly informed me that you had credited my VISA account the =
duplicate cost. =C2=A0=C2=A0 =C2=A0 =C2=A0I received my VISA bill today, an=
d it showed the cost on 4/29/2026 but did not show the credit. =C2=A0I cont=
acted VISA, and they have no record of a credit on that date. =C2=A0Sorry t=
o bother you with this, but I would greatly appreciate your checking into t=
his. =C2=A0Thank you very much. =C2=A0And I send=C2=A0
=C2=A0 =C2=A0 My regards
=C2=A0 =C2=A0 =C2=A0 =C2=A0Al DeRenzis

Sent from the all new AOL app for iOS




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<html xmlns=3D"http://www.w3.org/1999/xhtml" xmlns:v=3D"urn:schemas-microso=
ft-com:vml" xmlns:o=3D"urn:schemas-microsoft-com:office:office"><head><!--[=
if gte mso 9]><xml><o:OfficeDocumentSettings><o:AllowPNG/><o:PixelsPerInch>=
96</o:PixelsPerInch></o:OfficeDocumentSettings></xml><![endif]--></head><bo=
dy>
Hello Neil,<div><br></div><div>&nbsp; &nbsp; &nbsp;I recently sent you the =
attached email regarding my 4/29/2026 order. &nbsp;I have not heard from yo=
u regarding this issue. &nbsp;I checked with VISA today, and no credit has =
yet been applied to my account. &nbsp;Again, I=E2=80=99m sorry to bother yo=
u with this issue, but I would greatly appreciate your looking into it for =
me.</div><div>Thank you and</div><div><br></div><div>&nbsp; &nbsp; &nbsp; &=
nbsp;Regards,</div><div><br></div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &=
nbsp; Al DeRenzis<br><br><br><div class=3D"yahoo-signature"><a style=3D"fon=
t-size:12px" href=3D"https://aolapp.onelink.me/eG2g?pid=3DNativePlacement&a=
mp;c=3DUS_Acquisition_YMktg_320_EmailSignature_AttributionDL&amp;af_sub1=3D=
Acquisition&amp;af_sub2=3DUS_YMktg&amp;af_sub3=3D&amp;af_sub4=3D100002473&a=
mp;af_sub5=3DSentFromNewAOLApp__Interstitial_&amp;af_ios_store_cpp=3Dce85ce=
34-ad0f-4811-a92b-a172743b064e&amp;af_android_url=3Dhttps%3A%2F%2Fplay.goog=
le.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.aol.mobile.aolapp%26listing%3Dem=
ail_signature_attribution">Sent from the all new AOL app for iOS</a><br></d=
iv><br><p class=3D"yahoo-quoted-begin" style=3D"font-size: 15px; color: rgb=
(132, 115, 255); padding-top: 15px; margin-top: 0px;">On Thursday, May 7, 2=
026, 3:51 PM, salmar5003@aol.com &lt;salmar5003@aol.com&gt; wrote:</p><bloc=
kquote class=3D"iosymail"><div id=3D"yiv1457912729"><!--[if gte mso 9]><xml=
><o:OfficeDocumentSettings><o:AllowPNG/><o:PixelsPerInch>96</o:PixelsPerInc=
h></o:OfficeDocumentSettings></xml><![endif]--><div>
<br>Hello Neil,<div><br></div><div>&nbsp; &nbsp; &nbsp;On 4/29/2026 I place=
d an unintended&nbsp;duplicate order for a V3 Encanto kit and Wing Kit. &nb=
sp;In placing the order your site would not accept my VISA card (or so it i=
ndicated), so I used PayPal. &nbsp;As it turned out, your site did accept m=
y VISA card,&nbsp;and a duplicate order was thus placed (Order #108230)&nbs=
p;I informed you immediately,&nbsp;and you very quickly informed me that yo=
u had credited my VISA account the duplicate cost. &nbsp;</div><div>&nbsp; =
&nbsp; &nbsp;I received my VISA bill today, and it showed the cost on 4/29/=
2026 but did not show the credit. &nbsp;I contacted VISA, and they have no =
record of a credit on that date. &nbsp;Sorry to bother you with this, but I=
 would greatly appreciate your checking into this. &nbsp;Thank you very muc=
h. &nbsp;And I send&nbsp;</div><div><br></div><div>&nbsp; &nbsp; My regards=
</div><div><br></div><div>&nbsp; &nbsp; &nbsp; &nbsp;Al DeRenzis<br><br><di=
v class=3D"yiv1457912729yahoo-signature"><a rel=3D"nofollow noopener norefe=
rrer" style=3D"font-size:12px;" target=3D"_blank" href=3D"https://aolapp.on=
elink.me/eG2g?pid=3DNativePlacement&amp;c=3DUS_Acquisition_YMktg_320_EmailS=
ignature_AttributionDL&amp;af_sub1=3DAcquisition&amp;af_sub2=3DUS_YMktg&amp=
;af_sub3=3D&amp;af_sub4=3D100002473&amp;af_sub5=3DSentFromNewAOLApp__Inters=
titial_&amp;af_ios_store_cpp=3Dce85ce34-ad0f-4811-a92b-a172743b064e&amp;af_=
android_url=3Dhttps%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3=
Dcom.aol.mobile.aolapp%26listing%3Demail_signature_attribution">Sent from t=
he all new AOL app for iOS</a><br></div></div>
</div></div><blockquote></blockquote></blockquote></div>
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