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; Tue, 26 May 2026 17:13:58 +0100
From: <sales@hyperflight.co.uk>
To: "'Dave'" <dbr3953@gmail.com>
References: <CAKpTvshWuONZkP0GNJdcSg=fkhxyjjpjBexRaCMYhfx+S9Xx6A@mail.gmail.com> <CAKpTvshzT8h_qno8Br=xtZw2cWk7i2ESvU1emo=cuU5evEaNhA@mail.gmail.com>
In-Reply-To: <CAKpTvshzT8h_qno8Br=xtZw2cWk7i2ESvU1emo=cuU5evEaNhA@mail.gmail.com>
Subject: RE:
Date: Tue, 26 May 2026 17:13:58 +0100
Message-ID: <009901dced2a$a878f160$f96ad420$@hyperflight.co.uk>
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Content-Transfer-Encoding: quoted-printable
Hi Dave,
=20
Thanks for keeping me informed. So sorry for the delayed delivery. Glad =
you finally received the parcel.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
From: Dave <dbr3953@gmail.com>=20
Sent: 25 May 2026 02:33
To: sales@hyperflight.co.uk
Subject: Re:
=20
Hi Neil,
=20
I received my Encanto V3 and Camber wing today, it took a while for =
Fedex to locate and get it delivered, however it has turned out well. I =
was a little confused as to why the Camber wing was down two aluminium =
tubes but fortunately before I emailed you, the penny dropped. I emailed =
Jan to ask about outer pushrod tubes, are they meant to be included? =
Thanks anyway, I also hope to purchase the Prime Q F3L when back in =
stock.
=20
Regards
=20
Dave Bradbury
=20
On Fri, May 22, 2026 at 12:05=E2=80=AFPM Dave <dbr3953@gmail.com =
<mailto:dbr3953@gmail.com> > wrote:
=20
Ref:=20
Customer Service
If an order is received damaged or with other problems we must be =
informed within 7 days of receipt. We must be informed if an order sent =
by courier (FedEx, UPS, DHL, Parcelforce etc) is not received within 2 =
weeks of despatch. For smaller orders sent by Royal Mail we must be =
informed of non-receipt within 4 weeks of despatch. It is the customer's =
responsibility to monitor this and inform us in time. Failure to do this =
may affect the remedies we can offer.
=20
Hi Neil,
Just a note to let you know that I have as yet not received my Encanto =
V3 and the Camber wing. I have been in contact with FedEx who have =
admitted it was mis-directed and delivered to the incorrect address last =
week. They have been attempting all this week to pick it up but the =
recipient has not been helpful. The recipient was informed that the next =
step was to make a police report.
I understand this is out of your control, but I am following your =
Customer Service notes, per the above.
If not received or confirmed FedEx have it in hand by Monday, I will =
begin the claim process.
Apart from that, everything is peachy.
Regards
Dave Bradbury
=20
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--></style></head><body lang=3DEN-GB link=3Dblue vlink=3Dpurple =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Hi Dave,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Thanks for keeping me informed. So sorry for =
the delayed delivery. Glad you finally received the =
parcel.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Kind regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>---------------------------<o:p></o:p></span></=
p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil Stainton<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Mob/WhatsApp: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Web =C2=A0: =
www.hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;=
mso-fareast-language:EN-US'><o:p></o:p></span></b></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> Dave =
<dbr3953@gmail.com> <br><b>Sent:</b> 25 May 2026 =
02:33<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> =
Re:<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal>Hi =
Neil,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal>I =
received my Encanto V3 and Camber wing today, it took a while for Fedex =
to locate and get it delivered, however it has turned out well. I was a =
little confused as to why the Camber wing was down two aluminium tubes =
but fortunately before I emailed you, the penny dropped. I emailed Jan =
to ask about outer pushrod tubes, are they meant to be included? Thanks =
anyway, I also hope to purchase the Prime Q F3L when back in =
stock.<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>Regards<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>Dave Bradbury<o:p></o:p></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal>On =
Fri, May 22, 2026 at 12:05<span =
style=3D'font-family:"Arial",sans-serif'>=E2=80=AF</span>PM Dave <<a =
href=3D"mailto:dbr3953@gmail.com">dbr3953@gmail.com</a>> =
wrote:<o:p></o:p></p></div><blockquote =
style=3D'border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm =
6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p =
class=3DMsoNormal>Ref: <o:p></o:p></p></div><h3 =
style=3D'mso-margin-top-alt:15.0pt;margin-right:0cm;margin-bottom:7.5pt;m=
argin-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:18.0pt;font-family:Roboto;color:#333333;font-weight:no=
rmal'>Customer Service<o:p></o:p></span></h3><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><a =
name=3D"m_7977631076943221715_customerservice"></a><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>If an order =
is received damaged or with other problems we must be informed within 7 =
days of receipt. </span><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:red'>We must be =
informed if an order sent by courier (FedEx, UPS, DHL, Parcelforce etc) =
is not received within 2 weeks of despatch.</span><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'> For smaller =
orders sent by Royal Mail we must be informed of non-receipt within 4 =
weeks of despatch. It is the customer's responsibility to monitor this =
and inform us in time. Failure to do this may affect the remedies we can =
offer.</span><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p> </o:p></span></p=
><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>Hi =
Neil,</span><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>Just a note =
to let you know that I have as yet not received my Encanto V3 and the =
Camber wing. I have been in contact with FedEx who have admitted it =
was mis-directed and delivered to the incorrect address last week. =
They have been attempting all this week to pick it up but the recipient =
has not been helpful. The recipient was informed that the next step =
was to make a police report.</span><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>I understand =
this is out of your control, but I am following your Customer Service =
notes, per the above.</span><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>If not =
received or confirmed FedEx have it in hand by Monday, I will begin the =
claim process.</span><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>Apart from =
that, everything is peachy.</span><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>Regards</span=
><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'>Dave =
Bradbury</span><span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p><p =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:7.5pt;marg=
in-left:0cm;box-sizing:border-box'><span =
style=3D'font-size:10.5pt;font-family:Roboto;color:#333333'> </span>=
<span =
style=3D'font-size:10.5pt;font-family:Roboto'><o:p></o:p></span></p></div=
></blockquote></div></div></body></html>
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