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 <CAEDyXA7tS-0BgZ1cDuCu6T4cJzaoeZV4D3ADAptDRqmj_iujDg@mail.gmail.com> <CAP1t9wxjtJOYM3+vrMKFBLze++CwJMSY97G7KHD6iyoR0iv9tw@mail.gmail.com>
In-Reply-To: <CAP1t9wxjtJOYM3+vrMKFBLze++CwJMSY97G7KHD6iyoR0iv9tw@mail.gmail.com>
From: "sales@hyperflight.co.uk" <sales@hyperflight.co.uk>
Date: Sun, 3 May 2026 13:35:24 +0100
Message-ID: <CAEDyXA43SABuYNisLUsJU8rYPepSyiYX8puLYh9=sEJEyB1CgQ@mail.gmail.com>
Subject: Re: HyperFlight Order 108271 Not Completed Alert
To: Stefan Keh <stefan.m.keh@googlemail.com>
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We don=E2=80=99t experiencing any problems, as we do not pay the VAT. I thi=
nk we
have had one German, one French and several US customers not paying their
import charges.

Kind regards, Neil.

This message has been dictated to my phone. Please ignore any errors.

On Sun, 3 May 2026 at 11:16, Stefan Keh <stefan.m.keh@googlemail.com> wrote=
:

> Hi Neil, understood. Did you encounter VAT problems shipping to Germany i=
n
> the past? Regards, Stefan
>
> Dr. Stefan Keh, M.A.(SUNY)
> mobile +49 176 4043 7224
>
> sales@hyperflight.co.uk <sales@hyperflight.co.uk> schrieb am So. 3. Mai
> 2026 um 10:39:
>
>> Hi Stefan,
>>
>> Thank you for your email. We do not charge VAT. Your Customs authority o=
r
>> the Courier may do so. You will need to pay them. If you don=E2=80=99t w=
e will be
>> charged.
>>
>> Kind regards, Neil.
>>
>> This message has been dictated to my phone. Please ignore any errors.
>>
>> On Sun, 3 May 2026 at 07:43, Stefan Keh <stefan.m.keh@googlemail.com>
>> wrote:
>>
>>> Hi Neil,
>>>
>>> I did not complete the order since I was confused by =E2=80=9E=E2=80=A6=
 customers who
>>> don=E2=80=98t pay VAT will be shamed =E2=80=A6=E2=80=9C and could not s=
ee VAT in the ordering step
>>> before payment (which would have been applepay). Can you pls clarify?
>>>
>>> Regards, Stefan
>>>
>>> Dr. Stefan Keh, M.A.(SUNY)
>>> mobile +49 176 4043 7224
>>>
>>> <sales@hyperflight.co.uk> schrieb am So. 3. Mai 2026 um 00:33:
>>>
>>>> Dear Stefan Keh,
>>>>
>>>> Payment was not received for the order you entered, so it has now been
>>>> cancelled.
>>>>
>>>> If this was not as expected please restore your order
>>>> <https://www.hyperflight.co.uk/products.asp?cmd=3Drestorebasketorder&o=
rderno=3D108271&sid=3D453793771&ip=3D217.81.174.179>
>>>> and complete the checkout process, making sure that payment is success=
fully
>>>> completed.
>>>>
>>>> Alternatively if you have a concern or the payment won't go through
>>>> please contact us. We will do our best to resolve the issue. We would =
love
>>>> to do business with you.
>>>>
>>>> You can press this button to restore your order:
>>>> Restore Order
>>>> <https://www.hyperflight.co.uk/products.asp?cmd=3Drestorebasketorder&o=
rderno=3D108271&sid=3D453793771&ip=3D217.81.174.179>
>>>> Picture Description Qty Each Total
>>>> <https://www.hyperflight.co.uk/products.asp?code=3DARIA> AngelWing
>>>> Designs Aria 1.2m
>>>> <https://www.hyperflight.co.uk/products.asp?code=3DARIA>
>>>> Servo bundle:: No servos wanted, Decal: Special Aria decals required 1
>>>> =E2=82=AC165.69 =E2=82=AC165.69
>>>> Subtotal =E2=82=AC165.69
>>>> Delivery (Germany) =E2=82=AC16.97
>>>> GrandTotal =E2=82=AC182.67
>>>>
>>>> Kind regards,
>>>>
>>>> Neil.
>>>>
>>>> ---------------------------
>>>> Neil Stainton
>>>> HyperFlight Ltd
>>>> Drybank Farm
>>>> Fosse Way, Ettington
>>>> Stratford-upon-Avon
>>>> UK CV37 7PD
>>>>
>>>> Tel +44 (0) 7821 351341
>>>> Mob +44 (0) 7821 351341
>>>> Email neil@hyperflight.co.uk
>>>> Web https://www.hyperflight.co.uk
>>>> Skype neil.stainton
>>>>
>>>>

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<div dir=3D"auto">We don=E2=80=99t experiencing any problems, as we do not =
pay the VAT. I think we have had one German, one French and several US cust=
omers not paying their import charges.=C2=A0</div><div><br clear=3D"all"><d=
iv><div dir=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"gmail_signa=
ture">Kind regards, Neil. <br><br>This message has been dictated to my phon=
e. Please ignore any errors.</div></div></div><div><br><div class=3D"gmail_=
quote gmail_quote_container"><div dir=3D"ltr" class=3D"gmail_attr">On Sun, =
3 May 2026 at 11:16, Stefan Keh &lt;<a href=3D"mailto:stefan.m.keh@googlema=
il.com">stefan.m.keh@googlemail.com</a>&gt; wrote:<br></div><blockquote cla=
ss=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pa=
dding-left:1ex"><div dir=3D"auto">Hi Neil, understood. Did you encounter VA=
T problems shipping to Germany in the past? Regards, Stefan</div><div><br c=
lear=3D"all"><div><div dir=3D"ltr" class=3D"gmail_signature" data-smartmail=
=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><span style=3D"=
background-color:rgba(255,255,255,0);font-size:12.8px">Dr. Stefan Keh, M.A.=
(SUNY)</span><br><div><span style=3D"background-color:rgba(255,255,255,0)">=
mobile +49 176 4043 7224</span></div></div></div></div></div></div></div><d=
iv><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr"><a =
href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank">sales@hyperflight=
.co.uk</a> &lt;<a href=3D"mailto:sales@hyperflight.co.uk" target=3D"_blank"=
>sales@hyperflight.co.uk</a>&gt; schrieb am So. 3. Mai 2026 um 10:39:<br></=
div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-lef=
t:1px #ccc solid;padding-left:1ex"><div></div><div></div><div dir=3D"auto">=
Hi Stefan,</div><div><br></div><div dir=3D"auto">Thank you for your email. =
We do not charge VAT. Your Customs authority or the Courier may do so. You =
will need to pay them. If you don=E2=80=99t we will be charged. =C2=A0</div=
><div></div><div></div><div><br clear=3D"all"><div><div dir=3D"ltr" class=
=3D"gmail_signature" data-smartmail=3D"gmail_signature">Kind regards, Neil.=
 <br><br>This message has been dictated to my phone. Please ignore any erro=
rs.</div></div></div><div><br><div class=3D"gmail_quote"><div dir=3D"ltr" c=
lass=3D"gmail_attr">On Sun, 3 May 2026 at 07:43, Stefan Keh &lt;<a href=3D"=
mailto:stefan.m.keh@googlemail.com" target=3D"_blank">stefan.m.keh@googlema=
il.com</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"m=
argin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"a=
uto">Hi Neil,</div><div dir=3D"auto"><br></div><div dir=3D"auto">I did not =
complete the order since I was confused by =E2=80=9E=E2=80=A6 customers who=
 don=E2=80=98t pay VAT will be shamed =E2=80=A6=E2=80=9C and could not see =
VAT in the ordering step before payment (which would have been applepay). C=
an you pls clarify?</div><div dir=3D"auto"><br></div><div dir=3D"auto">Rega=
rds, Stefan</div><div><br clear=3D"all"><div><div dir=3D"ltr" class=3D"gmai=
l_signature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr"><div><div =
dir=3D"ltr"><span style=3D"background-color:rgba(255,255,255,0);font-size:1=
2.8px">Dr. Stefan Keh, M.A.(SUNY)</span><br><div><span style=3D"background-=
color:rgba(255,255,255,0)">mobile +49 176 4043 7224</span></div></div></div=
></div></div></div></div><div><br><div class=3D"gmail_quote"><div dir=3D"lt=
r" class=3D"gmail_attr">&lt;<a href=3D"mailto:sales@hyperflight.co.uk" targ=
et=3D"_blank">sales@hyperflight.co.uk</a>&gt; schrieb am So. 3. Mai 2026 um=
 00:33:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8=
ex;border-left:1px #ccc solid;padding-left:1ex"><u></u>






<div style=3D"width:590px;font-family:Arial,Helvetica,sans-serif">

<p>
Dear Stefan Keh,
</p>

<p>
Payment was not received for the order you entered, so it has now been
cancelled.
</p>

<p>
If this was not as expected please <a href=3D"https://www.hyperflight.co.uk=
/products.asp?cmd=3Drestorebasketorder&amp;orderno=3D108271&amp;sid=3D45379=
3771&amp;ip=3D217.81.174.179" target=3D"_blank">restore your order</a> and =
complete the checkout process, making sure that payment is successfully com=
pleted.
</p>

<p>
Alternatively if you have a concern or the payment won&#39;t go through ple=
ase contact us. We will do our best to resolve the issue. We would love to =
do business with you.
</p>

<p>You can press this button to restore your order:
</p>

<div>

  <u></u>
  <table cellspacing=3D"0" cellpadding=3D"0"> <tbody><tr>=20
  <td align=3D"center" width=3D"150" height=3D"40" bgcolor=3D"#5cb85c" styl=
e=3D"border-radius:5px;color:#ffffff;display:block">
    <a href=3D"https://www.hyperflight.co.uk/products.asp?cmd=3Drestorebask=
etorder&amp;orderno=3D108271&amp;sid=3D453793771&amp;ip=3D217.81.174.179" s=
tyle=3D"font-size:16px;font-weight:bold;font-family:sans-serif;text-decorat=
ion:none;line-height:40px;width:100%;display:inline-block" target=3D"_blank=
">
    <span style=3D"color:#ffffff">
      Restore Order
    </span>
    </a>
  </td>=20
  </tr> </tbody></table>=20
  <u></u>
</div>

<div style=3D"margin-top:10px">
<table style=3D"border-spacing:0;border-collapse:collapse;padding:5px;font-=
family:Arial,Helvetica,sans-serif" cellpadding=3D"5">
<tbody><tr>
<th style=3D"border:1px solid #ccc">Picture</th>
<th style=3D"border:1px solid #ccc">Description</th>
<th style=3D"border:1px solid #ccc">Qty</th>
<th style=3D"border:1px solid #ccc">Each</th>
<th style=3D"border:1px solid #ccc">Total</th>
</tr>
<tr>
<td style=3D"border:1px solid #ccc"><a href=3D"https://www.hyperflight.co.u=
k/products.asp?code=3DARIA" target=3D"_blank"><img src=3D"https://www.hyper=
flight.co.uk/img/p/angelwing-designs-aria-1-2m-160w.jpg" width=3D"75" heigh=
t=3D"75" border=3D"0"></a></td>
<td style=3D"border:1px solid #ccc;width:415px"><a href=3D"https://www.hype=
rflight.co.uk/products.asp?code=3DARIA" target=3D"_blank">AngelWing Designs=
 Aria 1.2m</a><br>Servo bundle:: No servos wanted, Decal: Special Aria deca=
ls required</td>
<td style=3D"border:1px solid #ccc;font-weight:normal;text-align:center">1<=
/td>
<td style=3D"border:1px solid #ccc;font-weight:normal;text-align:right">=E2=
=82=AC165.69</td>
<td style=3D"border:1px solid #ccc;font-weight:normal;text-align:right">=E2=
=82=AC165.69</td>
</tr>


<tr>
<th colspan=3D"4" style=3D"border:1px solid #ccc;text-align:right">Subtotal=
</th><td style=3D"border:1px solid #ccc;text-align:right">=E2=82=AC165.69</=
td>
</tr>
<tr>
<th colspan=3D"4" style=3D"border:1px solid #ccc;text-align:right">Delivery=
 (Germany)</th><td style=3D"border:1px solid #ccc;text-align:right">=E2=82=
=AC16.97</td>
</tr>
<tr>
<th colspan=3D"4" style=3D"border:1px solid #ccc;text-align:right">GrandTot=
al</th><td style=3D"border:1px solid #ccc;text-align:right">=E2=82=AC182.67=
</td>
</tr>
</tbody></table>
</div>

<p>
Kind regards,
</p>

<p>
Neil.
</p>
<p>
---------------------------<br>
Neil Stainton<br>
HyperFlight Ltd<br>
Drybank Farm<br>
Fosse Way, Ettington<br>
Stratford-upon-Avon<br>
UK CV37 7PD
</p>

<p>
<img src=3D"https://www.hyperflight.co.uk/images/logo-email.png" width=3D"1=
90">
</p><table>
<tbody><tr>
<td>
  <table cellspacing=3D"0" cellpadding=3D"3" style=3D"font-family:Arial,Hel=
vetica,sans-serif">
  <tbody><tr><td width=3D"50">Tel</td><td width=3D"320" style=3D"font-weigh=
t:bold">+44 (0)  7821 351341</td></tr>
  <tr><td width=3D"50">Mob</td><td width=3D"320" style=3D"font-weight:bold"=
>+44 (0) 7821 351341</td></tr>
  <tr><td>Email</td><td><a style=3D"font-weight:bold" href=3D"mailto:neil@h=
yperflight.co.uk" target=3D"_blank">neil@hyperflight.co.uk</a></td></tr>
  <tr><td>Web</td><td><a style=3D"font-weight:bold" href=3D"https://www.hyp=
erflight.co.uk" target=3D"_blank">https://www.hyperflight.co.uk</a></td></t=
r>
  <tr><td>Skype</td><td style=3D"font-weight:bold">neil.stainton</td></tr>
  </tbody></table>
</td>
</tr>
</tbody></table>
<p></p>

</div>
</blockquote></div></div>
</blockquote></div></div>
</blockquote></div></div>
</blockquote></div></div>

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