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Subject: BNPL regulation changes
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UK BNPL Regulation Changes
Dear Neil Stainton,
Today, the new UK FCA regulation for Deferred Payment Credit (BNPL) entered=
into effect.=20
These changes introduce enhanced consumer protections for PayPal BNPL produ=
cts, including clearer upfront customer information, proportionate affordab=
ility assessments, improved support for customers in financial difficulty, =
and access to complaints and redress mechanisms.=20
PayPal has made the necessary changes to ensure compliance with the new rul=
es. More information can be found in our FAQs.
Should you need any further support, the best way to reach us is via your a=
ccount:
Log in to your PayPal Business account=20
Go to the Help Centre=20
Scroll to the bottom and click "Contact Us"=20
Choose your preferred contact method (call, message, or callback)
Kind regards,
PayPal
Please do not reply to this email. We're unable to respond to questions sen=
t to this address. For immediate answers to your questions, visit our help =
center by clicking "Help & Contact" on any PayPal page.
Copyright =C2=A9 1999-2026 PayPal. All rights reserved.
PayPal UK Ltd is authorised and regulated by the Financial Conduct Authorit=
y (FCA) as an electronic money institution (firm reference number 994790); =
in relation to its regulated consumer credit activities (firm reference num=
ber 996405); and for the provision of cryptocurrency services (firm referen=
ce number 1000741). Some products and services, such as PayPal Working Capi=
tal, are not regulated by the FCA and may offer a lower level of protection=
. Please read product terms for further details. PayPal UK Ltd's company nu=
mber is 14741686. Its registered office is 5 Fleet Place, London, United Ki=
ngdom, EC4M 7RD.
------=_Part_11863_1011356985.1784107065390
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<h1 style="font-size: 40px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; word-break: normal; font-weight: normal; color: #009cde; padding-bottom: 0px; text-align: left; padding-top: 0px; padding-left: 0px; margin: 0px 0px 5px; line-height: 1.5; padding-right: 0px; mso-font-alt: Helvetica; text-rendering: optimizelegibility"><span style="color:#000000;"><span style="font-family: Arial;"><span class="heading-text-1" style="font-size: 36px;">U<span style="font-size:32px;"></span>K BNPL Regulation Changes</span></span></span></h1>
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<pre style="font-size: 14px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: normal; color: rgb(113, 112, 116); padding: 0px; text-align: left; margin: 0px 0px 1.35em; line-height: 1.9;">
<span style="font-family:arial,helvetica,sans-serif;"><span style="font-size: 16px;">Dear Neil Stainton,</span></span></pre>
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<td class="element" style="text-align: left"><span style="font-family:arial,helvetica,sans-serif;"><span style="font-size: 16px;"><span style="color: rgb(128, 128, 128);">Today, the new UK FCA regulation for Deferred Payment Credit (BNPL) entered into effect. <br />
<br />
These changes introduce enhanced consumer protections for PayPal BNPL products, including clearer upfront customer information, proportionate affordability assessments, improved support for customers in financial difficulty, and access to complaints and redress mechanisms. <br />
<br />
PayPal has made the necessary changes to ensure compliance with the new rules. More information can be found in our <a href="http://links.paypal.mkt2944.com/els/v2/0qamcLV7z~hN/TmhRaWZ6YWVTeXVxQU1BRDdLRzFwUHNvYnNoVzRhZ0RsTW9icE5qU20rYU1BRUozZWdNT1NLRHBUVzJSOHJCa1pHdFM1RFRLeVBuSDF0STZ0WTY0Y0J4V3RqVTJ2L2ZIaHhPWGN3bkRNQm89S0/" name="Hyperlink_20260429_133814244" target="_blank" >FAQs</a>.<br />
<br />
Should you need any further support, the best way to reach us is via your account: </span></span></span>
<ul>
<li><span style="font-family:arial,helvetica,sans-serif;"><span style="font-size: 16px;"><span style="color: rgb(128, 128, 128);">Log in to your PayPal Business account </span></span></span></li>
<li><span style="font-family:arial,helvetica,sans-serif;"><span style="font-size: 16px;"><span style="color: rgb(128, 128, 128);">Go to the Help Centre </span></span></span></li>
<li><span style="font-family:arial,helvetica,sans-serif;"><span style="font-size: 16px;"><span style="color: rgb(128, 128, 128);">Scroll to the bottom and click "Contact Us" </span></span></span></li>
<li><span style="font-family:arial,helvetica,sans-serif;"><span style="font-size: 16px;"><span style="color: rgb(128, 128, 128);">Choose your preferred contact method (call, message, or callback)</span></span></span></li>
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<span style="font-family:arial,helvetica,sans-serif;"><span style="font-size: 16px;"><span style="color: rgb(128, 128, 128);">Kind regards,<br />
<br />
PayPal</span></span></span><br />
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