Return-Path: sales@hyperflight.co.uk
Delivered-To: robin@hyperflight.co.uk
Received: from Neil (emodeler.plus.com [212.159.111.105]) by mail.itpartnership.com
with ESMTPSA (version=TLSv1.2 cipher=ECDHE-RSA-AES256-GCM-SHA384 bits=256)
; Tue, 30 Jun 2026 15:17:25 +0100
From: <sales@hyperflight.co.uk>
To: "'FedEx UK'" <uk@fedex.com>
Cc: "'Southampton UK'" <southamptonuk@inxpress.com>
References: <kDULk000000000000000000000000000000000000000000000THG5QW00JUJsicptSHqO8jtYsQMNqA@sfdc.net>
In-Reply-To: <kDULk000000000000000000000000000000000000000000000THG5QW00JUJsicptSHqO8jtYsQMNqA@sfdc.net>
Subject: RE: Clearance of your shipment 873364601021
Date: Tue, 30 Jun 2026 15:17:26 +0100
Message-ID: <010b01dd089b$2d730a50$88591ef0$@hyperflight.co.uk>
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------=_NextPart_000_010C_01DD08A3.8F3883C0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Hi,
=20
I am sorry but we do not have a record of sending any parcel with a =
shipment no of 873364601021. Can you please check this?
=20
If it is correct can you please give our order number? It should start =
108 or 109, eg 109441. Alternatively the customer's name should be =
enough for us to identify the parcel.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
From: FedEx UK <uk@fedex.com>=20
Sent: 30 June 2026 14:35
To: sales@hyperflight.co.uk
Subject: Clearance of your shipment 873364601021
=20
Hello Team,
I hope this email finds you well.=20
I am emailing you regarding your shipment number 873364601021 and with =
support ticket number C-247057226.=20
=20
I am reaching you to inform that the shipment is currently held by =
customs and our clearance team there needs the following:
Manufacturer=E2=80=99s name and address required.
Our clearance team tried to contact the recipient to get the needed =
information but there is no response from the consignee.
=20
Kindly provide the needed information by 07/02.=20
=20
Otherwise, the parcel will be returned back at your expense as per FedEx =
return policy.
=20
Rest assured once the information is obtained, I will pass it to the =
relevant team to expedite the process.
=20
Please accept my apologies regarding any inconvenience caused.=20
=20
If you need any further assistance, do not hesitate to reach us via our =
website <https://www.fedex.com/global/choose-location.html> =
https://www.fedex.com/global/choose-location.html
=20
Have a wonderful day!
=20
Kind Regards,=20
=20
Your Feedback is incredibly Valuable: How did we do today? Please take =
<https://fedex.eu.qualtrics.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=3Dfed=
ex_cs_%20NjcwMzU3OQ&Q_language=3DEN> 2 minutes to let us know what you =
think of FedEx.
Kind Regards
Adham M | Customer Care Representative | FedEx Express | Registered =
Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands =
<https://www.fedex.com> fedex.com
This message and any attachment are confidential and may be privileged =
or otherwise protected from disclosure. If you are not the intended =
recipient, please telephone or email the sender and delete this message =
and any attachment from your system. If you are not the intended =
recipient you must not copy this message or attachment or disclose the =
contents to any other person.
OTY3NDc2NA
=
<https://fedex-ced.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00=
D3k000000v7jg&esid=3D018KY00000GY8lG&from=3Dext>=20
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class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Hi,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>I am sorry but we do not have a record of =
sending any parcel with a shipment no of 873364601021. Can you please =
check this?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>If it is correct can you please give our order =
number? It should start 108 or 109, eg 109441. Alternatively the =
customer's name should be enough for us to identify the =
parcel.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Kind regards,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>---------------------------<o:p></o:p></span></=
p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Neil Stainton<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>HyperFlight Ltd<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>1 Drybank Farm<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>Fosse Way, Ettington<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>Stratford-upon-Avon <o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'>UK CV37 7PD<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'><o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Mob/WhatsApp: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Web =C2=A0: =
www.hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>VAT ID: GB116294226<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>EORI: GB116294226000</span><b><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-la=
nguage:EN-US'><o:p></o:p></span></b></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> FedEx UK =
<uk@fedex.com> <br><b>Sent:</b> 30 June 2026 14:35<br><b>To:</b> =
sales@hyperflight.co.uk<br><b>Subject:</b> Clearance of your shipment =
873364601021<o:p></o:p></span></p></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p =
style=3D'margin:0cm;background:white;vertical-align:baseline'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>Hello Team,<o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>I hope this email finds you =
well. <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>I am emailing you regarding your =
shipment number 873364601021 and with support ticket number =
C-247057226. <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>I am reaching you to inform that the =
shipment is currently held by customs and our clearance team there needs =
the following:<o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> </span><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:black'>Manufacturer=E2=80=99s name and address =
required.</span><span style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'><o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>Our clearance team tried to contact the =
recipient to get the needed information but there is no response from =
the consignee.<o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>Kindly provide the needed information by =
07/02. <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>Otherwise, the parcel will be returned =
back at your expense as per FedEx return policy.<o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>Rest assured once the information is =
obtained, I will pass it to the relevant team to expedite the =
process.<o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>Please accept my apologies regarding any =
inconvenience caused. <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>If you need any further assistance, do =
not hesitate to reach us via our website </span><span =
style=3D'color:black'><a =
href=3D"https://www.fedex.com/global/choose-location.html" =
target=3D"_blank"><span style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#0066CC'>https://www.fedex.com/global/choose-locat=
ion.html</span></a></span><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'><o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'>Have a wonderful =
day!<o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
border-box;counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 =
list-6 0 list-7 0 list-8 0 list-9 =
0;white-space:pre-wrap;border:currentcolor;cursor:text'><span =
style=3D'font-size:10.0pt;font-family:"Noto =
Sans",sans-serif;color:#2E2E2E'> <o:p></o:p></span></p><p =
style=3D'margin:0cm;background:white;vertical-align:baseline;box-sizing: =
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Regards, <o:p></o:p></span></p><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><o:p> </o:p></p></div><p><span =
style=3D'font-size:9.0pt;font-family:"Arial",sans-serif'>Your Feedback =
is incredibly Valuable: How did we do today? Please take </span><a =
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t=3Dfedex_cs_%20NjcwMzU3OQ&Q_language=3DEN" title=3D"2 =
minutes"><strong><span =
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minutes</span></strong></a><span =
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what you think of FedEx.<br><br>Kind Regards<br><br><strong><span =
style=3D'font-family:"Arial",sans-serif'>Adham M</span></strong> | =
Customer Care Representative | FedEx Express | Registered Office: =
Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands </span><a =
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