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; Mon, 6 Apr 2026 00:10:25 +0100
From: <sales@hyperflight.co.uk>
To: "'Hagan, Dale'" <dale.hagan@lennox.com>
References: <SA1PR05MB936709B5CBC71BC4C2518F83E8E1A@SA1PR05MB9367.namprd05.prod.outlook.com>
In-Reply-To: <SA1PR05MB936709B5CBC71BC4C2518F83E8E1A@SA1PR05MB9367.namprd05.prod.outlook.com>
Subject: RE: Order # 104551
Date: Mon, 6 Apr 2026 00:10:27 +0100
Message-ID: <012c01dcc551$64162cf0$2c4286d0$@hyperflight.co.uk>
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Hi Dale,
Very sorry for the extremely slow response. I am finally catching up with old
emails I never had time to read when they arrived.
Apologies for the packing problem and thank you for suggesting a store credit.
Please use the voucher code XTTPQ to receive the credit.
Kind regards,
Neil.
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon
UK CV37 7PD
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
EORI: GB116294226000
From: Hagan, Dale <dale.hagan@lennox.com>
Sent: 08 October 2025 21:14
To: sales@hyperflight.co.uk
Subject: Order # 104551
Good day sir
I received my order today. Thank you for the fast shipping. I did have a small
problem. When the parts where packaged, the 3340 2G4 small plastic shrouded
servo cover and the other servo covers where put into a padded envelope. The
envelope was then fold in half to fit it inside the box. Unfortunately, the
3340 2G4 cover was folded in half right at the start of the hump molded in it.
Things happen. Rather than send out a replacement and the expenses involved with
that, would you just issue me a store credit and next time I order from you we
can make it right then. Thanks
Dale
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class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Hi Dale,<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
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class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Very sorry for the extremely slow response. I =
am finally catching up with old emails I never had time to read when =
they arrived.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Apologies for the packing problem and thank =
you for suggesting a store credit. Please use the voucher code =
<b>XTTPQ</b> to receive the credit.<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>Kind =
regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'><o:p> </o:p></span></p>=
<p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>Neil.<o:p></o:p></span></p><=
p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'><o:p> </o:p></span></p>=
<p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>---------------------------<=
o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>Neil =
Stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'><o:p> </o:p><=
/span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>Mob/WhatsApp: +44 (0)7821 =
351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>Web : =
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style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:none;mso-fareast-language:EN-US'>VAT ID: =
GB116294226<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
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GB116294226000</span><b><span =
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0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:=
none'>From:</span></b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:=
none'> Hagan, Dale <dale.hagan@lennox.com> <br><b>Sent:</b> 08 =
October 2025 21:14<br><b>To:</b> =
sales@hyperflight.co.uk<br><b>Subject:</b> Order # =
104551<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
lang=3DEN-US style=3D'font-size:11.0pt'>Good day =
sir<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US =
style=3D'font-size:11.0pt'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN-US style=3D'font-size:11.0pt'>I =
received my order today. Thank you for the fast shipping. I did have a =
small problem. When the parts where packaged, the 3340 2G4 small plastic =
shrouded servo cover and the other servo covers where put into a padded =
envelope. The envelope was then fold in half to fit it inside the =
box. Unfortunately, the 3340 2G4 cover was folded in half right at =
the start of the hump molded in it. Things happen. Rather than send out =
a replacement and the expenses involved with that, would you just issue =
me a store credit and next time I order from you we can make it right =
then. Thanks<o:p></o:p></span></p><p class=3DMsoNormal><span =
lang=3DEN-US style=3D'font-size:11.0pt'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span lang=3DEN-US =
style=3D'font-size:11.0pt'>Dale<o:p></o:p></span></p></div></body></html>
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