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File: D:/hMailServer/Data/hyperflight.co.uk/robin/17/{17827A48-A778-4D82-B244-A88B0A207723}.eml
From: Sean Webber <sean.webberg@realrepuk.com>
To: sales@hyperflight.co.uk
Cc: param@myrealrep.com, daniel@myrealrep.com
In-Reply-To: <056801dcf367$7a97ebf0$6fc7c3d0$@hyperflight.co.uk>
References: <de1c2122-1175-c221-a28e-b72a5ba5afa8@realrepuk.com> <056801dcf367$7a97ebf0$6fc7c3d0$@hyperflight.co.uk><056801dcf367$7a97ebf0$6fc7c3d0$@hyperflight.co.uk>
Subject: RE: David Butler left feedback
Message-ID: <afe35b79-2a10-21b6-bad4-429deb74de01@realrepuk.com>
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Date: Wed, 03 Jun 2026 15:23:57 +0000
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<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"ltr">
  Hi there,<br><br>
Below is a brief overview of our process and pricing for your reference.<br=
><br>

  If you'd prefer to talk it through, I can have someone from our team give=
 you a quick call shortly.<br><br>

  To move forward, please review and sign our Content Removal Agreement bel=
ow. This allows us to initiate the review removal process immediately. We c=
harge nothing upfront and only invoice you after a successful removal, with=
 no signup or credit card required.<br><br>

  <strong><b>Content Removal Agreement<br></b></strong>
  <a href=3D"https://sendlink.co/documents/doc-form/6a1e8f5596613dd04837fca=
f?locale=3Den-US" target=3D"_blank">
    https://sendlink.co/documents/doc-form/6a1e8f5596613dd04837fcaf?locale=
=3Den-US
  </a><br><br>

  <strong><b>How it works:<br></b></strong>
  We manage everything through Google's policy enforcement process. No invo=
lvement is required from your team, and we never contact the reviewer. Our =
role is to identify guideline violations and submit them directly through G=
oogle's internal systems for removal. The removal process usually takes 3=
=E2=80=938 days.<br><br>

  <strong><b>Why this review stands out:<br></b></strong>
  For retail businesses, reviews that include unverified claims about servi=
ce availability, assumptions about customer support, or subjective judgment=
s regarding responsiveness are often reviewed closely by Google when flagge=
d properly.<br><br>

  <strong><b>A note on our approach:<br></b></strong>
  Google's removal criteria change frequently. Rather than locking into one=
 specific review, we audit every negative review on your profile and lead w=
ith whichever currently has the strongest case under Google's latest polici=
es. The review above is our starting point, but we'll pick the strongest op=
portunity to file first. By signing the agreement, you authorise us to subm=
it any negative review on your profile for removal.<br><br>

  <strong><b>Timing:<br></b></strong>
  When customers research a business on Google or Maps, negative reviews te=
nd to carry significantly more weight than positive ones when deciding who =
to contact. Over time, a buildup of negative reviews quietly turns customer=
s away and toward competitors.<br><br>

  <strong><b>Pricing:<br></b></strong>
  Our fee is =C2=A3440 per successful removal.<br><br>

  Please let us know once the agreement is signed, and we will begin right =
away.<br><br>

  Kind regards,<br><br>

  ---<br>
  Sean<br>
  RealRep<br><br>
</div><br><br>On Wed, Jun 3, 2026 at 3:23 PM &lt;sales@hyperflight.co.uk&gt=
; wrote:<br><br><blockquote style=3D"border-left: 2px solid #ddd; padding-l=
eft: 5px;"><html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:s=
chemas-microsoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:of=
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--></style></head><body lang=3D"EN-GB" link=3D"blue" vlink=3D"purple" style=
=3D"word-wrap:break-word"><div class=3D"WordSection1"><p class=3D"MsoNormal=
"><span style=3D"font-size:11.0pt;font-family:&quot;Arial&quot;,sans-serif;=
color:#1F497D;mso-fareast-language:EN-US">How much would this cost?<o:p></o=
:p></span></p><p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-f=
amily:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US=
"><o:p>&nbsp;</o:p></span></p><p class=3D"MsoNormal"><span style=3D"font-si=
ze:11.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#1F497D;mso-fareas=
t-language:EN-US">Regards, Neil<o:p></o:p></span></p><p class=3D"MsoNormal"=
><span style=3D"font-size:11.0pt;font-family:&quot;Arial&quot;,sans-serif;c=
olor:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p><div s=
tyle=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0c=
m"><p class=3D"MsoNormal"><b><span lang=3D"EN-US" style=3D"font-size:11.0pt=
;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang=3D"=
EN-US" style=3D"font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif=
"> Sean Webber &lt;sean.webberg@realrepuk.com&gt; <br><b>Sent:</b> 03 June =
2026 13:55<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> David B=
utler left feedback <o:p></o:p></span></p></div><p class=3D"MsoNormal"><o:p=
>&nbsp;</o:p></p><div><p class=3D"MsoNormal">Hello HyperFlight Ltd,<o:p></o=
:p></p></div><div><p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p></div><div><p=
 class=3D"MsoNormal">I came across this review:<o:p></o:p></p></div><div><p=
 class=3D"MsoNormal"><o:p>&nbsp;</o:p></p></div><div><p class=3D"MsoNormal"=
>&quot;Rubbish. Says open but only on line but doesn't state as such. As a =
local l called in for help regarding a new youngster who is starting in the=
 hobby a potential long term customer. Stood at property and had to phone t=
o fiind out what the situation was. My advice ignore this so called trader =
he doesn't deserve your time or money&quot;<o:p></o:p></p></div><div><p cla=
ss=3D"MsoNormal"><o:p>&nbsp;</o:p></p></div><div><p class=3D"MsoNormal">It =
was left by David Butler and may fall under Google's removal guidelines.<o:=
p></o:p></p></div><div><p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p></div><d=
iv><p class=3D"MsoNormal">If it qualifies, we handle the submission and fol=
low-ups with Google.<o:p></o:p></p></div><div><p class=3D"MsoNormal"><o:p>&=
nbsp;</o:p></p></div><div><p class=3D"MsoNormal">There are no retainers, co=
ntracts, or upfront fees.<o:p></o:p></p></div><div><p class=3D"MsoNormal"><=
o:p>&nbsp;</o:p></p></div><div><p class=3D"MsoNormal">We can review it furt=
her if you'd like.<o:p></o:p></p></div><div><p class=3D"MsoNormal"><o:p>&nb=
sp;</o:p></p></div><div><p class=3D"MsoNormal">Sean<o:p></o:p></p></div><di=
v><p class=3D"MsoNormal">RealRep<o:p></o:p></p></div></div></body></html></=
blockquote>