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; Sat, 18 Apr 2026 23:58:36 +0100
From: <sales@hyperflight.co.uk>
To: "'STEPHEN P SYROTIAK'" <stephen.s1@comcast.net>
References: <1534918013.857398.1776457783928@connect.xfinity.com> <027e01dcceb9$3132b2b0$93981810$@hyperflight.co.uk>
<716397806.866118.1776521148897@connect.xfinity.com> <001101dccf52$a2a7b500$e7f71f00$@hyperflight.co.uk>
<6867568.868505.1776532319594@connect.xfinity.com> <CAEDyXA55KtTN7bjovwVEg6dBe9eFs9VrTp6JS3DvBKgxoK4-aw@mail.gmail.com>
<762285180.870423.1776540745293@connect.xfinity.com>
In-Reply-To: <762285180.870423.1776540745293@connect.xfinity.com>
Subject: RE: Order No. 107719
Date: Sat, 18 Apr 2026 23:58:36 +0100
Message-ID: <005b01dccf86$e380d230$aa827690$@hyperflight.co.uk>
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Okay, so that motor has a 3.17 mm shaft, as I thought.
=20
Please click on the link below to pay for the required 3.17mm collet:
www.paypal.me/hyperflight/3.33 <http://www.paypal.me/hyperflight/3.33> =20
=20
Please let me know as I do not see payments coming in.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob: +44 (0)7821 351341
Email: neil@hyperflight.co.uk
Web : www.hyperflight.co.uk
VAT ID: GB116294226
=20
=20
=20
=20
From: STEPHEN P SYROTIAK <stephen.s1@comcast.net>=20
Sent: 18 April 2026 20:32
To: sales@hyperflight.co.uk
Subject: Re: Order No. 107719
=20
XM2523EG22 is the motor's number=20
On 04/18/2026 1:54 PM EDT sales@hyperflight.co.uk =
<mailto:sales@hyperflight.co.uk> <sales@hyperflight.co.uk =
<mailto:sales@hyperflight.co.uk> > wrote:=20
=20
=20
Please confirm what Motor you are using. No need to return anything.=20
Kind regards, Neil.=20
This message has been dictated to my phone. Please ignore any errors.=20
=20
=20
On Sat, 18 Apr 2026 at 18:11, STEPHEN P SYROTIAK <stephen.s1@comcast.net =
<mailto:stephen.s1@comcast.net> > wrote:=20
Okay... So make it so. How do I go about returning the spinner?=20
S=20
=20
On 04/18/2026 12:44 PM EDT sales@hyperflight.co.uk =
<mailto:sales@hyperflight.co.uk> wrote:=20
=20
=20
Hi Stephen,
=20
Thanks for the prospective Encanto V3 order.
=20
However, looking at the photo the collet ID looks to be correct, 3mm.=20
=20
If you are using the Dualsky XM2523EG-22 motor you purchased from us =
that has a 3.17mm shaft. If so you need a 3.2mm collet.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>=20
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>=20
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
=20
From: STEPHEN P SYROTIAK <stephen.s1@comcast.net =
<mailto:stephen.s1@comcast.net> >=20
Sent: 18 April 2026 15:06
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>=20
Subject: RE: Order No. 107719
=20
Hello Neil,
=20
Here're some pix showing my problem. And yes, to ease your pain. I'll =
order the very latest version of the encanto Elec. My v.2 is about =
ready to cover.=20
On 04/17/2026 6:26 PM EDT sales@hyperflight.co.uk =
<mailto:sales@hyperflight.co.uk> wrote:
=20
=20
Hi Stephen,
=20
Very sorry about this. AFAIK CN Models do not make a 1.5mm collet. Can =
you double check please?
=20
Assuming you do have the wrong collet, would sending a 3mm collet solve =
the problem?
https://www.hyperflight.co.uk/products.asp?code=3DCN-25-COLLET-3
=20
Is there anything you would like to order from HyperFlight? We could =
then add the 3mm collet to your order.
=20
No need to return the wrong collet.
=20
Kind regards,
=20
Neil.
=20
---------------------------
Neil Stainton
HyperFlight Ltd
1 Drybank Farm
Fosse Way, Ettington
Stratford-upon-Avon=20
UK CV37 7PD
=20
Mob/WhatsApp: +44 (0)7821 351341
Email: neil@hyperflight.co.uk <mailto:neil@hyperflight.co.uk>=20
Web : www.hyperflight.co.uk <http://www.hyperflight.co.uk>=20
VAT ID: GB116294226
EORI: GB116294226000
=20
=20
=20
From: STEPHEN P SYROTIAK <stephen.s1@comcast.net =
<mailto:stephen.s1@comcast.net> >=20
Sent: 17 April 2026 21:30
To: sales@hyperflight.co.uk <mailto:sales@hyperflight.co.uk>=20
Subject: Order No. 107719
=20
I'm sorry to say that the spinner is wrong.
=20
The manufacturers had the wrong spinner in a correctly labeled bag.... =
It has a 1.5mm chuck 3mm I require. How do I get this back to you? =20
=20
Steve
------=_NextPart_000_005C_01DCCF8F.4546E7E0
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style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'>Okay, so that motor has a 3.17 mm shaft, as I =
thought.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Please click =
on the link below to pay for the required 3.17mm =
collet:<o:p></o:p></span></p><p class=3DMsoNormal><u><span =
style=3D'font-family:"Arial",sans-serif;color:blue;mso-ligatures:standard=
contextual'><a =
href=3D"http://www.paypal.me/hyperflight/3.33">www.paypal.me/hyperflight/=
3.33</a></span></u><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:stand=
ardcontextual'> <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'><o:p> </o=
:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Please let me =
know as I do not see payments coming in.<o:p></o:p></span></p><p =
class=3DMsoNormal><b><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'><o:p> </o=
:p></span></b></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Kind =
regards,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'><o:p> </o=
:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Neil.<o:p></o:=
p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'><o:p> </o=
:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>--------------=
-------------<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Neil =
Stainton<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>HyperFlight =
Ltd<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>1 Drybank =
Farm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Fosse Way, =
Ettington<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Stratford-upon=
-Avon <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>UK CV37 =
7PD<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'><o:p> </o=
:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Mob: +44 =
(0)7821 351341<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Email: =
neil@hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>Web =C2=A0: =
www.hyperflight.co.uk<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-ligatures:standardcontextual;mso-fareast-language:EN-US'>VAT ID: =
GB116294226<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
o:p> </o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D;ms=
o-fareast-language:EN-US'><o:p> </o:p></span></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal><b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/b><span lang=3DEN-US =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> STEPHEN P =
SYROTIAK <stephen.s1@comcast.net> <br><b>Sent:</b> 18 April 2026 =
20:32<br><b>To:</b> sales@hyperflight.co.uk<br><b>Subject:</b> Re: Order =
No. 107719<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><div><p =
class=3DMsoNormal>XM2523EG22 is the motor's number =
<o:p></o:p></p></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p =
class=3DMsoNormal>On 04/18/2026 1:54 PM EDT <a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a> =
<<a =
href=3D"mailto:sales@hyperflight.co.uk">sales@hyperflight.co.uk</a>> =
wrote: <o:p></o:p></p></div><div><p class=3DMsoNormal> =
<o:p></o:p></p></div><div><p class=3DMsoNormal> =
<o:p></o:p></p></div><div><p class=3DMsoNormal>Please confirm what Motor =
you are using. No need to return anything. <br clear=3Dall><br =
clear=3Dall><o:p></o:p></p><div><div><p class=3DMsoNormal>Kind regards, =
Neil. <br><br>This message has been dictated to my phone. Please ignore =
any errors. <o:p></o:p></p></div></div></div><div><p =
class=3DMsoNormal> <o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p><div><div><p class=3DMsoNormal>On =
Sat, 18 Apr 2026 at 18:11, STEPHEN P SYROTIAK <<a =
href=3D"mailto:stephen.s1@comcast.net">stephen.s1@comcast.net</a>> =
wrote: <o:p></o:p></p></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p =
class=3DMsoNormal>Okay... So make it so. How do I go about =
returning the spinner? <o:p></o:p></p></div><div><p =
class=3DMsoNormal> S <o:p></o:p></p></div><div><p =
class=3DMsoNormal> <o:p></o:p></p></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p =
class=3DMsoNormal>On 04/18/2026 12:44 PM EDT <a =
href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a> wrote: =
<o:p></o:p></p></div><div><p class=3DMsoNormal> =
<o:p></o:p></p></div><div><p class=3DMsoNormal> =
<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>H=
i Stephen,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>T=
hanks for the prospective Encanto V3 order.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>H=
owever, looking at the photo the collet ID looks to be correct, 3mm. =
</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>I=
f you are using the Dualsky XM2523EG-22 motor you purchased from us that =
has a 3.17mm shaft. If so you need a 3.2mm =
collet.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>K=
ind regards,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>-=
--------------------------</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil Stainton</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>M=
ob/WhatsApp: +44 (0)7821 351341</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
mail: <a href=3D"mailto:neil@hyperflight.co.uk" =
target=3D"_blank">neil@hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>W=
eb : <a href=3D"http://www.hyperflight.co.uk" =
target=3D"_blank">www.hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>V=
AT ID: GB116294226</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
ORI: GB116294226000</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/strong><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> STEPHEN P =
SYROTIAK <<a href=3D"mailto:stephen.s1@comcast.net" =
target=3D"_blank">stephen.s1@comcast.net</a>> <br><strong><span =
style=3D'font-family:"Calibri",sans-serif'>Sent:</span></strong> 18 =
April 2026 15:06<br><strong><span =
style=3D'font-family:"Calibri",sans-serif'>To:</span></strong> <a =
href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a><br><strong><span =
style=3D'font-family:"Calibri",sans-serif'>Subject:</span></strong> RE: =
Order No. 107719</span><o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hello =
Neil,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here're =
some pix showing my problem. And yes, to ease your pain. =
I'll order the very latest version of the encanto Elec. My v.2 is =
about ready to cover. <o:p></o:p></p></div><blockquote =
style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On =
04/17/2026 6:26 PM EDT <a href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a> =
wrote:<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>H=
i Stephen,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>V=
ery sorry about this. AFAIK CN Models do not make a 1.5mm collet. Can =
you double check please?</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>A=
ssuming you do have the wrong collet, would sending a 3mm collet solve =
the problem?</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><=
a =
href=3D"https://www.hyperflight.co.uk/products.asp?code=3DCN-25-COLLET-3"=
=
target=3D"_blank">https://www.hyperflight.co.uk/products.asp?code=3DCN-25=
-COLLET-3</a></span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>I=
s there anything you would like to order from HyperFlight? We could then =
add the 3mm collet to your order.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
o need to return the wrong collet.</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>K=
ind regards,</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil.</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>-=
--------------------------</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>N=
eil Stainton</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>HyperFlight =
Ltd</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>1 Drybank =
Farm</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Fosse Way, =
Ettington</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>Stratford-upon-Avo=
n </span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'>UK CV37 =
7PD</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-family:"Arial",sans-serif;color:#1F497D'> </span><o:p>=
</o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>M=
ob/WhatsApp: +44 (0)7821 351341</span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
mail: <a href=3D"mailto:neil@hyperflight.co.uk" =
target=3D"_blank">neil@hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>W=
eb : <a href=3D"http://www.hyperflight.co.uk" =
target=3D"_blank">www.hyperflight.co.uk</a></span><o:p></o:p></p><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>V=
AT ID: GB116294226</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>E=
ORI: GB116294226000</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span =
style=3D'font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>&=
nbsp;</span><o:p></o:p></p><div><div =
style=3D'border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm'><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><spa=
n =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span><=
/strong><span =
style=3D'font-size:11.0pt;font-family:"Calibri",sans-serif'> STEPHEN P =
SYROTIAK <<a href=3D"mailto:stephen.s1@comcast.net" =
target=3D"_blank">stephen.s1@comcast.net</a>> <br><strong><span =
style=3D'font-family:"Calibri",sans-serif'>Sent:</span></strong> 17 =
April 2026 21:30<br><strong><span =
style=3D'font-family:"Calibri",sans-serif'>To:</span></strong> <a =
href=3D"mailto:sales@hyperflight.co.uk" =
target=3D"_blank">sales@hyperflight.co.uk</a><br><strong><span =
style=3D'font-family:"Calibri",sans-serif'>Subject:</span></strong> =
Order No. 107719</span><o:p></o:p></p></div></div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I'm sorry =
to say that the spinner is wrong.<o:p></o:p></p></div><div><p =
class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The =
manufacturers had the wrong spinner in a correctly labeled bag.... It =
has a 1.5mm chuck 3mm I require. How do I get this back to =
you? <o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p><=
/o:p></p></div><div><p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Steve<o:p></=
o:p></p></div></div></blockquote></div></blockquote></div></blockquote></=
div></div></blockquote></div></body></html>
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