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  id 36/B8-08446-36C907A6; Mon, 03 Aug 2026 13:49:23 +0000
Date: Mon, 3 Aug 2026 13:49:23 +0000 (GMT)
From: FedEx UK <uk@fedex.com>
To: "SALES@HYPERFLIGHT.CO.UK" <sales@hyperflight.co.uk>
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Subject: Clearance of your shipment with AWB ( 874988981380 )
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Hello Team,


I hope this email finds you well.


I am emailing you regarding your shipment number 874988981380, and with support ticket number C-251470941.


I am reaching you to inform that the shipment is currently held by the customs and our clearance team needs the following:


Product composition


Our clearance team tried to contact the recipient to get the needed information but there is no response from the consignee.


Kindly provide the needed information by 5th of August


Otherwise, the parcel will be returned back at your expense as per FedEx return policy.


Rest assured once the information is obtained, I will pass it to the relevant team to expedite the process.


Please accept my apologies regarding any inconvenience caused.


If you need any further assistance, do not hesitate to reach us via our website https://www.fedex.com/global/choose-location.html


Have a wonderful day!


Kind Regards,




Your Feedback is incredibly Valuable: How did we do today? Please take 2 minutes to let us know what you think of FedEx.

Kind Regards

Marwan S | Customer Care Representative | FedEx Express | Registered EU Head Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands fedex.com

This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.

CGEXYZfront
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<html><div>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Hello Team,</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">I hope this email finds you well.</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">I am emailing you regarding your shipment number 874988981380, and with support ticket number C-<span style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; box-sizing: border-box; color: #666666; font-family: 'Noto Sans', sans-serif;">251470941</span>.</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">I am reaching you to inform that the shipment is currently held by the customs and our clearance team needs the following:</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<ul style="margin: 0px; padding: 0px 0px 0px 1.5em; border: 0px; font-size: 13px; vertical-align: baseline; list-style-type: none; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">
<li style="margin: 0px; padding: 0px 0px 0px 1.5em; border: 0px; font-size: 13px; vertical-align: baseline; box-sizing: border-box; list-style-type: none; font-family: 'Noto Sans', sans-serif;">Product composition</li>
</ul>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Our clearance team tried to contact the recipient to get the needed information but there is no response from the consignee.</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Kindly provide the needed information by 5th of August</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Otherwise, the parcel will be returned back at your expense as per FedEx return policy.</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Rest assured once the information is obtained, I will pass it to the relevant team to expedite the process.</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Please accept my apologies regarding any inconvenience caused.</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">If you need any further assistance, do not hesitate to reach us via our website <a href="https://www.fedex.com/global/choose-location.html">https://www.fedex.com/global/choose-location.html</a></p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Have a wonderful day!</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">Kind Regards,</p>
<p style="margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; cursor: text; box-sizing: border-box; counter-reset: list-1 0 list-2 0 list-3 0 list-4 0 list-5 0 list-6 0 list-7 0 list-8 0 list-9 0; font-family: 'Noto Sans', sans-serif;">&nbsp;</p>
<br><br></div>
<p style="font-family: arial; font-size: 9pt;">Your Feedback is incredibly Valuable: How did we do today? Please take <a title="2 minutes" href="https://fedex.eu.qualtrics.com/jfe/form/SV_eXQmcVdjnJspxGe?cs_unit=fedex_cs_MTAyMjQ5Nw&amp;Q_language=en"><strong>2 minutes</strong></a> to let us know what you think of FedEx.<br><br>Kind Regards<br><br><strong>Marwan S</strong> | Customer Care Representative | FedEx Express | Registered EU Head Office: Taurusavenue 125, 2132 LS Hoofddorp, The Netherlands <a title="fedex.com" href="https://www.fedex.com">fedex.com</a></p>
<p style="font-family: arial; font-size: 9pt;">This message and any attachment are confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.</p>
<div><span style="color: white;">CGEXYZfront </span></div><img alt="" src="https://fedex-ced.my.salesforce.com/servlet/servlet.ImageServer?oid=00D3k000000v7jg&esid=018KY00000HVKxq&from=ext"></html>
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