HEX

File: D:/hMailServer/Data/hyperflight.co.uk/robin/05/{051C2493-A597-46A2-A477-A6D8F1FDE2BE}.eml
MIME-Version: 1.0
References: <CAKpTvshWuONZkP0GNJdcSg=fkhxyjjpjBexRaCMYhfx+S9Xx6A@mail.gmail.com> <CAKpTvshzT8h_qno8Br=xtZw2cWk7i2ESvU1emo=cuU5evEaNhA@mail.gmail.com>
In-Reply-To: <CAKpTvshzT8h_qno8Br=xtZw2cWk7i2ESvU1emo=cuU5evEaNhA@mail.gmail.com>
From: Dave <dbr3953@gmail.com>
Date: Mon, 25 May 2026 11:46:01 +1000
Message-ID: <CAKpTvsgcTDHXYtzXaZu_5kKdjsJTC2gdsF3mAppJSeQZ3x9ytQ@mail.gmail.com>
Subject: Re:
To: sales@hyperflight.co.uk
Content-Type: multipart/alternative; boundary="00000000000013ba4306529a8b0c"

--00000000000013ba4306529a8b0c
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Hi Neil,

All good, I found the outer. Looking forward to starting the build.

Regards

Dave Bradbury

On Mon, May 25, 2026 at 11:33=E2=80=AFAM Dave <dbr3953@gmail.com> wrote:

> Hi Neil,
>
> I received my Encanto V3 and Camber wing today, it took a while for Fedex
> to locate and get it delivered, however it has turned out well. I was a
> little confused as to why the Camber wing was down two aluminium tubes bu=
t
> fortunately before I emailed you, the penny dropped. I emailed Jan to ask
> about outer pushrod tubes, are they meant to be included? Thanks anyway, =
I
> also hope to purchase the Prime Q F3L when back in stock.
>
> Regards
>
> Dave Bradbury
>
> On Fri, May 22, 2026 at 12:05=E2=80=AFPM Dave <dbr3953@gmail.com> wrote:
>
>>
>> Ref:
>> Customer Service
>>
>> If an order is received damaged or with other problems we must be
>> informed within 7 days of receipt. We must be informed if an order sent
>> by courier (FedEx, UPS, DHL, Parcelforce etc) is not received within 2
>> weeks of despatch. For smaller orders sent by Royal Mail we must be
>> informed of non-receipt within 4 weeks of despatch. It is the customer's
>> responsibility to monitor this and inform us in time. Failure to do this
>> may affect the remedies we can offer.
>>
>>
>> Hi Neil,
>>
>> Just a note to let you know that I have as yet not received my Encanto V=
3
>> and the Camber wing. I have been in contact with FedEx who have admitted=
 it
>> was mis-directed and delivered to the incorrect address last week. They
>> have been attempting all this week to pick it up but the recipient has n=
ot
>> been helpful. The recipient was informed that the next step was to make =
a
>> police report.
>>
>> I understand this is out of your control, but I am following your
>> Customer Service notes, per the above.
>>
>> If not received or confirmed FedEx have it in hand by Monday, I will
>> begin the claim process.
>>
>> Apart from that, everything is peachy.
>>
>> Regards
>>
>> Dave Bradbury
>>
>>
>>
>

--00000000000013ba4306529a8b0c
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr">Hi Neil,<br><div><br></div><div>All good, I found the oute=
r. Looking forward to starting=C2=A0the build.</div><div><br></div><div>Reg=
ards</div><div><br></div><div>Dave Bradbury</div></div><br><div class=3D"gm=
ail_quote gmail_quote_container"><div dir=3D"ltr" class=3D"gmail_attr">On M=
on, May 25, 2026 at 11:33=E2=80=AFAM Dave &lt;<a href=3D"mailto:dbr3953@gma=
il.com">dbr3953@gmail.com</a>&gt; wrote:<br></div><blockquote class=3D"gmai=
l_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,20=
4,204);padding-left:1ex"><div dir=3D"ltr">Hi Neil,<div><br></div><div>I rec=
eived my Encanto V3 and Camber wing today, it took a while for Fedex to loc=
ate and get it delivered, however it has turned out well. I was a little co=
nfused as to why the Camber wing was down two aluminium tubes but fortunate=
ly before I emailed you, the penny dropped. I emailed Jan to ask about oute=
r pushrod tubes, are they meant to be included? Thanks anyway, I also hope =
to purchase=C2=A0the Prime Q F3L when back in stock.</div><div><br></div><d=
iv>Regards</div><div><br></div><div>Dave Bradbury</div></div><br><div class=
=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">On Fri, May 22, 2026=
 at 12:05=E2=80=AFPM Dave &lt;<a href=3D"mailto:dbr3953@gmail.com" target=
=3D"_blank">dbr3953@gmail.com</a>&gt; wrote:<br></div><blockquote class=3D"=
gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(20=
4,204,204);padding-left:1ex"><div dir=3D"ltr"><br><div>Ref:=C2=A0</div><h3 =
style=3D"box-sizing:border-box;font-family:Roboto,&quot;Helvetica Neue&quot=
;,Helvetica,Arial,sans-serif;font-weight:500;line-height:1.1;color:rgb(51,5=
1,51);margin-top:20px;margin-bottom:10px;font-size:24px">Customer Service</=
h3><p style=3D"box-sizing:border-box;margin:0px 0px 10px;font-family:Roboto=
,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14px"><spa=
n style=3D"color:rgb(51,51,51)"><a name=3D"m_4291339479576452832_m_79776310=
76943221715_customerservice" style=3D"box-sizing:border-box;background-colo=
r:transparent;color:rgb(51,122,183)"></a>If an order is received damaged or=
 with other problems we must be informed within 7 days of receipt. </span><=
font color=3D"#ff0000">We must be informed if an order sent by courier (Fed=
Ex, UPS, DHL, Parcelforce etc) is not received within 2 weeks of despatch.<=
/font><font color=3D"#333333"> For smaller orders sent by Royal Mail we mus=
t be informed of non-receipt within 4 weeks of despatch. It is the customer=
&#39;s responsibility to monitor this and inform us in time. Failure to do =
this may affect the remedies we can offer.</font></p><p style=3D"box-sizing=
:border-box;margin:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&quo=
t;,Helvetica,Arial,sans-serif;font-size:14px"><font color=3D"#333333"><br><=
/font></p><p style=3D"box-sizing:border-box;margin:0px 0px 10px;font-family=
:Roboto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14p=
x"><font color=3D"#333333">Hi Neil,</font></p><p style=3D"box-sizing:border=
-box;margin:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&quot;,Helv=
etica,Arial,sans-serif;font-size:14px"><font color=3D"#333333">Just a note =
to let you know that I have as yet not received my Encanto V3 and the Cambe=
r=C2=A0wing. I have been in contact with FedEx who have admitted it was mis=
-directed=C2=A0and delivered to the incorrect address last week. They have =
been attempting all this week to pick it up but the recipient has not been =
helpful. The=C2=A0recipient was informed that the next step was to make a p=
olice report.</font></p><p style=3D"box-sizing:border-box;margin:0px 0px 10=
px;font-family:Roboto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif=
;font-size:14px"><font color=3D"#333333">I understand this is out of your c=
ontrol, but I am following your Customer Service notes, per the above.</fon=
t></p><p style=3D"box-sizing:border-box;margin:0px 0px 10px;font-family:Rob=
oto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14px"><=
span style=3D"color:rgb(51,51,51)">If not received or confirmed FedEx have =
it in hand by Monday, I will begin the claim process.</span><br></p><p styl=
e=3D"box-sizing:border-box;margin:0px 0px 10px;font-family:Roboto,&quot;Hel=
vetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14px"><span style=3D=
"color:rgb(51,51,51)">Apart from that, everything is peachy.</span></p><p s=
tyle=3D"box-sizing:border-box;margin:0px 0px 10px;font-family:Roboto,&quot;=
Helvetica Neue&quot;,Helvetica,Arial,sans-serif;font-size:14px"><span style=
=3D"color:rgb(51,51,51)">Regards</span></p><p style=3D"box-sizing:border-bo=
x;margin:0px 0px 10px;font-family:Roboto,&quot;Helvetica Neue&quot;,Helveti=
ca,Arial,sans-serif;font-size:14px"><span style=3D"color:rgb(51,51,51)">Dav=
e Bradbury</span><br></p><p style=3D"box-sizing:border-box;margin:0px 0px 1=
0px;font-family:Roboto,&quot;Helvetica Neue&quot;,Helvetica,Arial,sans-seri=
f;font-size:14px"><font color=3D"#333333">=C2=A0</font></p></div>
</blockquote></div>
</blockquote></div>

--00000000000013ba4306529a8b0c--