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Date: Tue, 20 Aug 2019 17:14:30 +0100
From: solihull@expressmusic.co.uk
To: <sales@expressmusic.co.uk>
Subject: Re: attn steve
In-Reply-To: <4f51c7bff84a078b2b67f0e3df39910c@expressmusic.co.uk>
References: <4f51c7bff84a078b2b67f0e3df39910c@expressmusic.co.uk>
Message-ID: <b6c337868cad74f6b60f13b4f99c12d3@expressmusic.co.uk>
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Ahh shit, yeah i'll make sure they are both 100% clear on the rules 
etc.
Yeah i've run through itp with dave before, i'll make sure he's fine 
with it, plus i'll run through the UPS process with him.

cheerz



On 20-08-2019 16:45, sales@expressmusic.co.uk wrote:
> Hey hey
>
> Noticed when i was in on saturday a guitar was paid for over the 
> phone
> & was being collected in store.....
>
> Can you keep dave & sam up to date with fraud policy over the phone 
> pdq
> & sagepay etc to avoid any future 'issues'
>
> Also can you make sure everyone is up to speed with itp, reverb & ups
> so things can be dealt with effiently on your day off etc
>
> Ta :)
>
> Basic Fraud Rules !
>
> No pdq or sagepay payments for goods in full & collected in store
>
> No pdq payments for goods shipped
>
> Deposits ok over the phone, up to 10% ok using pdq any more sagepay
>
> If goods are paid for in full using sagepay they must be shipped not
> collected