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Date: Wed, 16 Aug 2023 14:36:50 +0100
From: sales@expressmusic.co.uk
To: Adewale Oshilaja <hao@trustpilot.com>
Subject: Re: URGENT: Trustpilot Intellectual Property Rights
In-Reply-To: <CAOMhv42J+9GOAAaLyFQ2Etpm5564XGyv2gm2Ox5i3ct1+kix4w@mail.gmail.com>
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<8f32ce6555d25f46065d922ac258d9db@expressmusic.co.uk>
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No problem and apologies for the issue in the first place
:)
On 2023-08-16 13:07, Adewale Oshilaja wrote:
> Hi Phil,
>
> Thanks for getting this changed.
>
> This is now all ok and appreciate your cooperation on this.
>
> Many Thanks,
> Adewale
>
> On Tue, 15 Aug 2023 at 14:47, <sales@expressmusic.co.uk> wrote:
>
>> Hi
>>
>> Is this all ok ? Stars are now orange and all reviews are from other
>>
>> sites
>>
>> www.expressmusic.co.uk [1]
>>
>> Phil
>>
>> On 2023-08-15 09:03, Adewale Oshilaja wrote:
>>> Hi Phil,
>>>
>>> Just following up on my last email as I can see the changes have
>> not
>>> come into effect yet. Is this likely to be this week?
>>>
>>> Kind Regards,
>>> Adewale
>>>
>>> On Mon, 14 Aug 2023 at 11:35, Adewale Oshilaja
>> <hao@trustpilot.com>
>>> wrote:
>>>
>>>> Hi Phil,
>>>>
>>>> Just following up on my last email as I can see the changes have
>> not
>>>> come into effect yet. Is this likely to be this week?
>>>>
>>>> Kind Regards,
>>>> Adewale
>>>>
>>>> On Fri, 11 Aug 2023 at 14:38, Adewale Oshilaja
>> <hao@trustpilot.com>
>>>> wrote:
>>>>
>>>> Hi Phil,
>>>>
>>>> Thanks for your cooperation on this and I will update the team on
>> my
>>>> end.
>>>>
>>>> Many Thanks,
>>>> Adewale
>>>>
>>>> On Fri, 11 Aug 2023 at 14:36, <sales@expressmusic.co.uk> wrote:
>>>> Thanks for getting back to me
>>>>
>>>> I will sort now
>>>>
>>>> Ive been away a fair bit over the summer so a few reviews got
>> added
>>>> from
>>>> trustupliot in my absense .....
>>>>
>>>> Phil :)
>>>>
>>>> On 2023-08-11 14:28, Adewale Oshilaja wrote:
>>>>> Hi Phil,
>>>>>
>>>>> Thanks for the prompt response,
>>>>>
>>>>> The breach of the guideline is the stars used along with the
>>>> review
>>>>> content taken from the profile pages.
>>>>>
>>>>> If this can be changed then that would be great, alternatively
>> if
>>>> you
>>>>> wanted to explore options of upgrading then feel free to let me
>>>> know.
>>>>>
>>>>> Many Thanks,
>>>>> Adewale
>>>>>
>>>>> On Fri, 11 Aug 2023 at 14:24, <sales@expressmusic.co.uk> wrote:
>>>>>
>>>>>> Thanks for the email
>>>>>>
>>>>>> Can you let me know where the issue is ?
>>>>>>
>>>>>> I thought we had everything all up to date etc....
>>>>>>
>>>>>> I will get it all sorted asap
>>>>>>
>>>>>> Phil
>>>>>>
>>>>>> On 2023-08-11 14:04, Adewale Oshilaja wrote:
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> I have just had an email from my Content Integrity team
>>>> regarding
>>>>>> the
>>>>>>> Trustpilot logo on the Express Music Store website and have
>>>> asked
>>>>>> for
>>>>>>> me to communicate the below -
>>>>>>>
>>>>>>> Trustpilot is an open platform that helps you as a business to
>>>>>> build
>>>>>>> more trust in your brand, attract new customers and unlock
>>>>>> real-time
>>>>>>> insights. It’s great to see that you’re utilising your
>>>>>>> subscription with Trustpilot.
>>>>>>>
>>>>>>> Unfortunately, we’ve noticed that your use of our brand
>>>> isn’t
>>>>>> in
>>>>>>> line with our brand guidelines [1] (see screenshot below).
>>>>>>> The brand assets you’re allowed to use depending on your
>>>>>> Trustpilot
>>>>>>> plan, but in short you’re welcome to use anything that’s
>>>>>> available
>>>>>>> in the “Showcase” section of your Trustpilot Business
>>>> account,
>>>>>>> which you can access by visiting b2b.trustpilot.com [2] [1]
>> [1] [2].
>>>>>>>
>>>>>>> I’m sure you can understand that we can’t turn a blind eye
>>>> to
>>>>>>> misuse of our brand, as it undermines the integrity of, and
>>>> trust
>>>>>> in,
>>>>>>> reviews and businesses on Trustpilot. We do continually
>> monitor
>>>>>> for
>>>>>>> misuse, and therefore please be aware that we may take
>> follow-up
>>>>>>> action.
>>>>>>> If you would like to upgrade your account or want to
>> understand
>>>>>> what's
>>>>>>> available, I’m happy to help.
>>>>>>>
>>>>>>> If you can provide an update on this that would be great and I
>>>> can
>>>>>>> update the Content Integrity and Legal team internally.
>>>>>>>
>>>>>>> Thanks for working with us.
>>>>>>> Adewale--
>>>>>>>
>>>>>>> Adewale Oshilaja
>>>>>>>
>>>>>>> UK New Business Manager
>>>>>>>
>>>>>>> Hao@trustpilot.com
>>>>>>>
>>>>>>> (+44)0208 135 9148
>>>>>>>
>>>>>>> Trustpilot trusted by Vitality, Monzo, Argos, Wickes and many
>>>> more
>>>>>> -
>>>>>>> Trustpilot explained in 2 minutes [3] [4]
>>>>>>>
>>>>>>> 5th Floor, The Minster Building, 21 Mincing Lane, London EC3R
>>>> 7AG
>>>>>>>
>>>>>>> .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Links:
>>>>>>> ------
>>>>>>> [1]
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://app.salesforceiq.com/r?target=64c7862d27690b0a724a1361&t=AFwhZf0wsBmGiOhf-jVhc4m8Ozmojjq2SlJIxv-pJPmFXKgdyOnhW5Q0plbtlpsNMbEfHTkvqt5StF9hxm01GzkxcVgEC54x-G6Tgicnpvbobzv2MQcCf7dTWlFwGhuBRDwt8dnNtGR5&url=https%3A%2F%2Flegal.trustpilot.com%2Ffor-businesses%2Flegal-brand-guidelines
>>>>>>> [2]
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://app.salesforceiq.com/r?target=64c7862d27690b0a724a1362&t=AFwhZf0wsBmGiOhf-jVhc4m8Ozmojjq2SlJIxv-pJPmFXKgdyOnhW5Q0plbtlpsNMbEfHTkvqt5StF9hxm01GzkxcVgEC54x-G6Tgicnpvbobzv2MQcCf7dTWlFwGhuBRDwt8dnNtGR5&url=https%3A%2F%2Fbusinessapp.b2b.trustpilot.com%2Fdashboard
>>>>>>> [3]
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://mailtrack.io/trace/link/bda8c4145b256926baeeb28d07430e30cdb2c378?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=9c7f7a1118c288e4
>>>>>>> [4]
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://mailtrack.io/trace/link/a1f169ca2f1c7faa5d8d42362d960b7c24cbb83e?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=f37b17c8637b2f01
>>>>>
>>>>> --
>>>>>
>>>>> Adewale Oshilaja
>>>>>
>>>>> UK New Business Manager
>>>>>
>>>>> Hao@trustpilot.com
>>>>>
>>>>> (+44)0208 135 9148
>>>>>
>>>>> Trustpilot trusted by Vitality, Monzo, Argos, Wickes and many
>> more
>>>> -
>>>>> Trustpilot explained in 2 minutes [2] [3]
>>>>>
>>>>> 5th Floor, The Minster Building, 21 Mincing Lane, London EC3R
>> 7AG
>>>>>
>>>>> .
>>>>>
>>>>>
>>>>>
>>>>> Links:
>>>>> ------
>>>>> [1] http://b2b.trustpilot.com
>>>>> [2]
>>>>>
>>>>
>>>
>>
> https://mailtrack.io/trace/link/bda8c4145b256926baeeb28d07430e30cdb2c378?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=9c7f7a1118c288e4
>>>>> [3]
>>>>>
>>>>
>>>
>>
> https://mailtrack.io/trace/link/a1f169ca2f1c7faa5d8d42362d960b7c24cbb83e?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=f37b17c8637b2f01
>>>>
>>>> --
>>>>
>>>> Adewale Oshilaja
>>>>
>>>> UK New Business Manager
>>>>
>>>> Hao@trustpilot.com
>>>>
>>>> (+44)0208 135 9148
>>>>
>>>> Trustpilot trusted by Vitality, Monzo, Argos, Wickes and many
>> more -
>>>> Trustpilot explained in 2 minutes [2] [3]
>>>>
>>>> 5th Floor, The Minster Building, 21 Mincing Lane, London EC3R 7AG
>>>>
>>>> .
>>>
>>> --
>>>
>>> Adewale Oshilaja
>>>
>>> UK New Business Manager
>>>
>>> Hao@trustpilot.com
>>>
>>> (+44)0208 135 9148
>>>
>>> Trustpilot trusted by Vitality, Monzo, Argos, Wickes and many more
>> -
>>> Trustpilot explained in 2 minutes [2] [3]
>>>
>>> 5th Floor, The Minster Building, 21 Mincing Lane, London EC3R 7AG
>>>
>>> .
>>>
>>> --
>>>
>>> Adewale Oshilaja
>>>
>>> UK New Business Manager
>>>
>>> Hao@trustpilot.com
>>>
>>> (+44)0208 135 9148
>>>
>>> Trustpilot trusted by Vitality, Monzo, Argos, Wickes and many more
>> -
>>> Trustpilot explained in 2 minutes [2] [3]
>>>
>>> 5th Floor, The Minster Building, 21 Mincing Lane, London EC3R 7AG
>>>
>>> .
>>>
>>>
>>>
>>> Links:
>>> ------
>>> [1] http://b2b.trustpilot.com
>>> [2]
>>>
>>
> https://mailtrack.io/trace/link/bda8c4145b256926baeeb28d07430e30cdb2c378?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=9c7f7a1118c288e4
>>> [3]
>>>
>>
> https://mailtrack.io/trace/link/a1f169ca2f1c7faa5d8d42362d960b7c24cbb83e?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=f37b17c8637b2f01
>
> --
>
> Adewale Oshilaja
>
> UK New Business Manager
>
> Hao@trustpilot.com
>
> (+44)0208 135 9148
>
> Trustpilot trusted by Vitality, Monzo, Argos, Wickes and many more -
> Trustpilot explained in 2 minutes [3] [4]
>
> 5th Floor, The Minster Building, 21 Mincing Lane, London EC3R 7AG
>
> .
>
>
>
> Links:
> ------
> [1] http://www.expressmusic.co.uk
> [2] http://b2b.trustpilot.com
> [3]
> https://mailtrack.io/trace/link/bda8c4145b256926baeeb28d07430e30cdb2c378?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=9c7f7a1118c288e4
> [4]
> https://mailtrack.io/trace/link/a1f169ca2f1c7faa5d8d42362d960b7c24cbb83e?url=https%3A%2F%2Fbusiness.trustpilot.com%2Fwhy-trustpilot&userId=4581165&signature=f37b17c8637b2f01