HEX

File: D:/hMailServer/Data/expressmusic.co.uk/sales/DC/{DCAD8165-6DCD-4BA3-BDFF-6D05EB9E8C41}.eml
Date: Sat, 16 Nov 2024 22:25:58 +0000
From: "Joey H. (Reverb Support)" <support@reverb.com>
Reply-To: Reverb Support <support@reverb.com>
To: philip graham <sales@expressmusic.co.uk>
Message-ID: <7PLWRXV5XX9_67391bf61459c_47395861916f4_sprut@zendesk.com>
In-Reply-To: <7PLWRXV5XX9@zendesk.com>
Subject: Your Reverb Sale: Order # 21712027 - Gretsch G9220 Bobtail Round-Neck
 Acoustic Electric
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##- Please type your reply above this line -##=0D
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<div style=3D'margin-bottom:25px; width: 100% !important; height: auto !i=
mportant; background: #f6870F;' width=3D'100%' height=3D'auto'><img style=
=3D'padding-top:10px; padding-right:25px; padding-bottom:10px; padding-le=
ft:20px' src=3D'https://rvb-img.reverb.com/image/upload/s--Q0w93n9S--/v16=
84358351/CE%20-%20Images/Support%20Logos/reverb.png' alt=3D'Reverb' width=
=3D'279px' height=3D'70px'/></div>---------------------------------------=
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Joey H., Nov 16, 2024, 4:25=E2=80=AFPM CST=0D
=0D
Hi Philip,=0D
=0D
This is Joey at Reverb. This is in regard to your sale on Order # 2171202=
7.=0D
=0D
This is to inform you that your buyer reached out to us regarding this tr=
ansaction, since they mentioned that this order has a wrong shipping addr=
ess, and they requested a cancel/refund of the transaction. Know that you=
 have within 24 hours to approve after your buyer submits a refund reques=
t=0D
=0D
No worries, once you refund this transaction, please respond to this emai=
l thread, so that I can re-create this order for your buyer's account, an=
d they have to re-purchase the listing with the correct shipping address.=
=0D
=0D
I hope this helps. Should you have any other concerns, don't hesitate to =
send us a message and we'll be more than happy to assist you.=0D
=0D
Best,=0D
=0D
**Joey H.** | Support Specialist<p><em>Please note: Your support request =
has been marked as =E2=80=98closed=E2=80=99 by a Reverb Support agent. Yo=
u may re-open the request by replying to this email within 7 days. After =
that time period, you will be required to create a new support request wi=
th our team.</em></p>=0D
=0D
<table border=3D'0' cellpadding=3D'10'><tbody><tr><td style=3D'padding-le=
ft: 0; padding-right: 15px;'><a href=3D'https://reverb.com' target=3D'_bl=
ank'><img width=3D'50' height=3D'50' src=3D'https://s1g.s3.amazonaws.com/=
76696dc05e79ef8cacb0da0f48c3a6e1.jpg' alt =3D'Reverb'></a></td><td style=3D=
'box-sizing:border-box;border-left:2px solid rgb(0,0,0);padding-top:0;pad=
ding-bottom:0;padding-left:15px;width:400px;'><h2 style=3D'margin-top:10p=
x; margin-bottom:0px; font-size:18px;'>Reverb</h2><p style=3D'padding-lef=
t: 0px;margin-top:0px; margin-bottom:10px; font-size:14px;'>Support</p><p=
 style=3D'padding-left: 0px;'><a href=3D'https://help.reverb.com?utm_sour=
ce=3D&utm_medium=3Dsignature&utm_campaign=3Dhc'>Visit the Reverb Help Cen=
ter</a></p><h4 style=3D'margin-top:5px; margin-bottom:5px;'>BUY | SELL | =
PLAY</h4><table border=3D'0' cellpadding=3D'0'><tbody><tr><td><a href=3D'=
https://facebook.com/reverbmarket?utm_source=3D&utm_medium=3Dsignature&ut=
m_campaign=3Dfacebook' target=3D'_blank'><img width=3D'27' height=3D'27' =
src=3D'https://s1g.s3.amazonaws.com/e125d92f35d0a623ffa444847a0abf24.png'=
 alt=3D'Facebook'></a></td><td><a href=3D'https://twitter.com/reverb?utm_=
source=3D&utm_medium=3Dsignature&utm_campaign=3Dtwitter' target=3D'_blank=
'><img width=3D'27' height=3D'27' src=3D'https://res.cloudinary.com/rever=
b-marketing/image/upload/v1707752299/e125d92f35d0a623ffa444847a0abf24Xlog=
o.png' alt=3D'X'></a></td><td><a href=3D'https://instagram.com/reverb?utm=
_source=3D&utm_medium=3Dsignature&utm_campaign=3Dinstagram' target=3D'_bl=
ank'><img width=3D'27' height=3D'27' src=3D'https://s1g.s3.amazonaws.com/=
738cbbe8e1ba1714ce300628273d7e6c.png' alt=3D'Instagram'></a></td><td><a h=
ref=3D'https://youtube.com/user/reverbmarket?utm_source=3D&utm_medium=3Ds=
ignature&utm_campaign=3Dyoutube' target=3D'_blank'><img width=3D'27' heig=
ht=3D'27' src=3D'https://s1g.s3.amazonaws.com/c06067b4151f7c4b084dde9e905=
7e49b.png' alt=3D'YouTube'></a></td></tr></tbody></table></td></tr></tbod=
y></table>=0D
=0D
<p style=3D'margin-top:0px; margin-bottom:25px'><a href=3D'https://reverb=
.com/page/shipping-protection'>Ship With Confidence -- Shipping Labels on=
 Reverb + Protection</a></p>=0D
=0D
<div style=3D'margin-top:0px; width: 100% !important; height: auto !impor=
tant; margin-bottom: 30px; border: dashed #f6870F; border-width: .12em;' =
width=3D'100%' height=3D'auto'></div><img src=3D"https://api.myreadreceip=
ts.com/zd/track?tid=3D6222193&ts=3D2024-11-16T16:25:56-06:00&aid=3D316911=
93533587&oid=3Dreverbdotcom">=0D
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Grande',Verdana,Arial,sans-serif; font-size: 14px; color: #2b2e2f;">=0D
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rgin-bottom: -10px;">##- Please type your reply above this line -##</div>=
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      <table width=3D"100%" style=3D"width: 100%; max-width: 620px !impor=
tant; margin-right: auto; margin-left: auto;" align=3D"center">=0D
        <tbody><tr>=0D
          <td>=0D
            <p dir=3D"ltr"></p><div style=3D"margin-bottom:25px; width: 1=
00% !important; height: auto !important; background: #f6870F;" width=3D"1=
00%" height=3D"auto"><img style=3D"padding-top:10px; padding-right:25px; =
padding-bottom:10px; padding-left:20px" src=3D"https://rvb-img.reverb.com=
/image/upload/s--Q0w93n9S--/v1684358351/CE%20-%20Images/Support%20Logos/r=
everb.png" alt=3D"Reverb" width=3D"279px" height=3D"70px"></div><div clas=
s=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
 margin: 15px 0;">Hi Philip,<br><br>This is Joey at Reverb.&nbsp;This is =
in regard to your sale on <a rel=3D"noopener noreferrer" href=3D"https://=
reverb.com/my/selling/orders/21712027">Order # 21712027</a>.&nbsp;<br>&nb=
sp;<br>This is to inform you that your buyer reached out to us regarding =
this transaction, since they mentioned that this order has a wrong shippi=
ng address, and they requested a cancel/refund of the transaction. Know t=
hat you have within 24 hours to approve after your buyer submits a refund=
 request<br>&nbsp;<br>No worries, once you refund this transaction, pleas=
e respond to this email thread, so that I can re-create this order for yo=
ur buyer's account, and they have to re-purchase the listing with the cor=
rect shipping address.<br>&nbsp;<br>I hope this helps. Should you have an=
y other concerns, don't hesitate to send us a message and we'll be more t=
han happy to assist you.<br><div class=3D"signature"><p dir=3D"ltr" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Best,</p><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><stron=
g>Joey H.</strong> | Support Specialist</p></div></div><p dir=3D"ltr"></p=
><p dir=3D"ltr"><em>Please note: Your support request has been marked as =
=E2=80=98closed=E2=80=99 by a Reverb Support agent. You may re-open the r=
equest by replying to this email within 7 days. After that time period, y=
ou will be required to create a new support request with our team.</em></=
p><p dir=3D"ltr"></p><table border=3D"0" cellpadding=3D"10"><tbody><tr><t=
d style=3D"padding-left: 0; padding-right: 15px;"><a href=3D"https://reve=
rb.com" target=3D"_blank"><img width=3D"50" height=3D"50" src=3D"https://=
s1g.s3.amazonaws.com/76696dc05e79ef8cacb0da0f48c3a6e1.jpg" alt=3D"Reverb"=
></a></td><td style=3D"box-sizing:border-box;border-left:2px solid rgb(0,=
0,0);padding-top:0;padding-bottom:0;padding-left:15px;width:400px;"><h2 s=
tyle=3D"margin-top:10px; margin-bottom:0px; font-size:18px;">Reverb</h2><=
p style=3D"padding-left: 0px;margin-top:0px; margin-bottom:10px; font-siz=
e:14px;" dir=3D"ltr">Support</p><p style=3D"padding-left: 0px;" dir=3D"lt=
r"><a href=3D"https://help.reverb.com?utm_source=3D&amp;utm_medium=3Dsign=
ature&amp;utm_campaign=3Dhc">Visit the Reverb Help Center</a></p><h4 styl=
e=3D"margin-top:5px; margin-bottom:5px;">BUY | SELL | PLAY</h4><table bor=
der=3D"0" cellpadding=3D"0"><tbody><tr><td><a href=3D"https://facebook.co=
m/reverbmarket?utm_source=3D&amp;utm_medium=3Dsignature&amp;utm_campaign=3D=
facebook" target=3D"_blank"><img width=3D"27" height=3D"27" src=3D"https:=
//s1g.s3.amazonaws.com/e125d92f35d0a623ffa444847a0abf24.png" alt=3D"Faceb=
ook"></a></td><td><a href=3D"https://twitter.com/reverb?utm_source=3D&amp=
;utm_medium=3Dsignature&amp;utm_campaign=3Dtwitter" target=3D"_blank"><im=
g width=3D"27" height=3D"27" src=3D"https://res.cloudinary.com/reverb-mar=
keting/image/upload/v1707752299/e125d92f35d0a623ffa444847a0abf24Xlogo.png=
" alt=3D"X"></a></td><td><a href=3D"https://instagram.com/reverb?utm_sour=
ce=3D&amp;utm_medium=3Dsignature&amp;utm_campaign=3Dinstagram" target=3D"=
_blank"><img width=3D"27" height=3D"27" src=3D"https://s1g.s3.amazonaws.c=
om/738cbbe8e1ba1714ce300628273d7e6c.png" alt=3D"Instagram"></a></td><td><=
a href=3D"https://youtube.com/user/reverbmarket?utm_source=3D&amp;utm_med=
ium=3Dsignature&amp;utm_campaign=3Dyoutube" target=3D"_blank"><img width=3D=
"27" height=3D"27" src=3D"https://s1g.s3.amazonaws.com/c06067b4151f7c4b08=
4dde9e9057e49b.png" alt=3D"YouTube"></a></td></tr></tbody></table></td></=
tr></tbody></table><p dir=3D"ltr"></p><p style=3D"margin-top:0px; margin-=
bottom:25px" dir=3D"ltr"><a href=3D"https://reverb.com/page/shipping-prot=
ection">Ship With Confidence -- Shipping Labels on Reverb + Protection</a=
></p><p dir=3D"ltr"></p><div style=3D"margin-top:0px; width: 100% !import=
ant; height: auto !important; margin-bottom: 30px; border: dashed #f6870F=
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https://api.myreadreceipts.com/zd/track?tid=3D6222193&amp;ts=3D2024-11-16=
T16:25:56-06:00&amp;aid=3D31691193533587&amp;oid=3Dreverbdotcom">=0D
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