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Date: Thu, 14 Mar 2019 10:39:13 +0000
From: sales@expressmusic.co.uk
To: Stewart Findlay <stewart.findlay@imv-imaging.com>
Subject: Re: Customer feedback, order 21482
In-Reply-To: <AM6PR07MB59732E8D6AAD98F60881B444A54B0@AM6PR07MB5973.eurprd07.prod.outlook.com>
References: <AM6PR07MB59732E8D6AAD98F60881B444A54B0@AM6PR07MB5973.eurprd07.prod.outlook.com>
Message-ID: <db9dea71fb264447da89e2990ca6d5cc@expressmusic.co.uk>
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Hi Stewart

Thanks for your email and useful feedback

Yes i agree, a bit more packaging should have been used. I ll mention 
it to the chaps today

Apologies re gig ba. These guitars actually arent shipped from PRS with 
gig bags any more and we hadnt updated our site correctly.

Hope your happy with the guitar :)

Regards
Phil
ExpressMusic

  On 2019-03-14 09:13, Stewart Findlay wrote:
> Hi,
>
> I received a PRS Std, 245 vintage cherry on Monday 11/3, order 21482,
> and PRS Gig bag on Tuesday, thanks.
>
> Thought I would let you know that the guitar toggle switch had burst
> through the inner packing box,
>
> see attached picture. Looks like the guitar was moving around in the
> box during transit.
>
> Luckily no damage to toggle switch or guitar. You may want to look at
> adding extra foam/padding
>
> in packing boxes.
>
> Regards,
>
>  
>
> STEWART FINDLAY
>
> Test Technician
>
>  stewart.findlay@imv-imaging.com
>
> Imaging House, Phoenix Crescent,
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