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Date: Mon, 04 Aug 2025 17:36:43 +0100
From: sales@expressmusic.co.uk
To: Josh Speed <joshua_speed659@hotmail.com>
Subject: Re: Express Music Order Confirmation 27483
In-Reply-To: <DU7PPFAA446BFCD5C78CB62D196ACC7F427C723A@DU7PPFAA446BFCD.EURP195.PROD.OUTLOOK.COM>
References: <46B8BEF9FBBE4532BD72A77F83D8BC5F@itpartnership.com>
<AM9P195MB1298936938FC9FBE3A489EB4C759A@AM9P195MB1298.EURP195.PROD.OUTLOOK.COM>
<fc889c3815145afe14ce0921524b517e@expressmusic.co.uk>
<AM9P195MB1298001133E5FE0A08914C47C759A@AM9P195MB1298.EURP195.PROD.OUTLOOK.COM>
<ec7fccf8fcdbb9008ec326a62cc77152@expressmusic.co.uk>
<AM9P195MB1298E0ABFB10CEB200C3B172C759A@AM9P195MB1298.EURP195.PROD.OUTLOOK.COM>
<5aef8f37ffa136f56b65576e4d22bf17@expressmusic.co.uk>
<DU7PPFAA446BFCD7F77CFEC1AC7D49B298DC75AA@DU7PPFAA446BFCD.EURP195.PROD.OUTLOOK.COM>
<f41b9a1b9be1ae6f6170b73810682f21@expressmusic.co.uk>
<DU7PPFAA446BFCDF890E664186660FD4F67C724A@DU7PPFAA446BFCD.EURP195.PROD.OUTLOOK.COM>
<c9b4e67732572a53d42d31fe3bcfe482@expressmusic.co.uk>
<DU7PPFAA446BFCD2E145BA77C8BE8BDD0DFC727A@DU7PPFAA446BFCD.EURP195.PROD.OUTLOOK.COM>
<DU7PPFAA446BFCD5C78CB62D196ACC7F427C723A@DU7PPFAA446BFCD.EURP195.PROD.OUTLOOK.COM>
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Hi Josh
Sorry about this …..
Back in the shop tomorrow (closed Sundays & Mondays) so will look into
this then
Phil
:)
On 2025-08-04 14:47, Josh Speed wrote:
> Hi Phil,
>
> I've just checked PayPal and it's not showing any indication of a
> refund being issued. Please advise?
>
> Regards,
> Josh
>
> -------------------------
>
> From: Josh Speed <joshua_speed659@hotmail.com>
> Sent: Thursday, July 31, 2025 6:29:45 pm
> To: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
> Subject: Re: Express Music Order Confirmation 27483
>
> Hi Phil,
>
> Ok great many thanks for sorting this promptly.
>
> Regards,
> Josh
> -------------------------
>
> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
> Sent: Thursday, July 31, 2025 4:59:47 PM
> To: Josh Speed <joshua_speed659@hotmail.com>
> Subject: Re: Express Music Order Confirmation 27483
>
> Checked the amp over and all cool
> I have sent over the request for a full refund @ £549 this afternoon
> Phil
> :)
>
> On 2025-07-30 17:28, Josh Speed wrote:
>> Hi Phil,
>>
>> Ok thanks for the update.
>>
>> Regards,
>> Josh
>> -------------------------
>>
>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>> Sent: Wednesday, July 30, 2025 4:51:34 PM
>> To: Josh Speed <joshua_speed659@hotmail.com>
>> Subject: Re: Express Music Order Confirmation 27483
>>
>> Hi Josh
>> Just a quick email to let you know the amp arrived back here this
>> afternoon
>> I will get it tested and process the refund tomorrow
>> Phil
>> :)
>>
>> On 2025-07-28 22:49, Josh Speed wrote:
>>> Hi Phil,
>>>
>>> I have arranged for postage via Royal Mail Tracked 24, please see
>>> tracking number below:
>>>
>>> MZ361174799GB
>>>
>>> Regards,
>>> Josh
>>>
>>> -------------------------
>>>
>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>> Sent: Saturday, July 26, 2025 11:31:33 am
>>> To: Josh Speed <joshua_speed659@hotmail.com>
>>> Subject: Re: Express Music Order Confirmation 27483
>>>
>>> Hi Josh
>>>
>>> Our t&c's say £60 for collection of amps but as its not too large
>>> £40
>>> should cover it
>>>
>>> https://www.expressmusic.co.uk/products.asp?page=customerinfo
>>>
>>> Phil
>>>
>>> On 2025-07-25 18:26, Josh Speed wrote:
>>>> Phil,
>>>>
>>>> What would the cost be for collection?
>>>>
>>>> Regards,
>>>> Josh
>>>> -------------------------
>>>>
>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>> Sent: Friday, July 25, 2025 4:52:54 PM
>>>> To: Josh Speed <joshua_speed659@hotmail.com>
>>>> Subject: Re: Express Music Order Confirmation 27483
>>>>
>>>> Hi Josh
>>>>
>>>> No problem, just checking it arrived safely .....
>>>>
>>>> You can ship back to us to our address below or we can arrange a
>>>> collection and deduct the cost from the refund
>>>>
>>>> If you like us to arrange the collection just let me know what day
>>>> works
>>>> for you
>>>>
>>>> Just let me know what works best for you ?
>>>>
>>>> Express Music
>>>> B2 & B3 Quarry Park
>>>> Old Milverton Lane
>>>> Leamington Spa
>>>> CV32 6RW
>>>>
>>>> Phil
>>>> Express Music
>>>>
>>>> On 2025-07-25 16:36, Josh Speed wrote:
>>>>> Hi Phil,
>>>>>
>>>>> Yes all ok I've just had a change of heart.
>>>>>
>>>>> Regards,
>>>>> Josh
>>>>>
>>>>> -------------------------
>>>>>
>>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>>> Sent: Friday, July 25, 2025 4:20:22 pm
>>>>> To: Josh Speed <joshua_speed659@hotmail.com>
>>>>> Subject: Re: Express Music Order Confirmation 27483
>>>>>
>>>>> Hi Josh
>>>>> Thanks for the email
>>>>> Everything ok with the amp ?
>>>>> Phil
>>>>> Express Music
>>>>>
>>>>> On 2025-07-25 16:08, Josh Speed wrote:
>>>>>> Hi,
>>>>>>
>>>>>> I wish to return the below order for a refund. Please can you
>>>>> provide
>>>>>> return details?
>>>>>>
>>>>>> Regards,
>>>>>> Josh
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>> From: sales@expressmusic.co.uk <sales@expressmusic.co.uk>
>>>>>> Sent: Sunday, July 13, 2025 2:31:00 pm
>>>>>> To: joshua_speed659@hotmail.com <joshua_speed659@hotmail.com>
>>>>>> Subject: Express Music Order Confirmation 27483
>>>>>>
>>>>>> Express Music
>>>>>> [Order Confirmation]
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>> Delivery Address
>>>>>> Billing Address
>>>>>>
>>>>>> Josh Speed
>>>>>> 154 Norwood Road
>>>>>> March
>>>>>> Cambs
>>>>>> PE15 8JL
>>>>>> UK Mainland
>>>>>>
>>>>>> Josh Speed
>>>>>> 154 Norwood Road
>>>>>> March
>>>>>> Cambs
>>>>>> PE15 8JL
>>>>>> UK Mainland
>>>>>>
>>>>>> Order/Invoice No: 27483
>>>>>>
>>>>>> Account ID: 23435
>>>>>>
>>>>>> Order Date: 13/07/2025 14:29
>>>>>>
>>>>>> Payment Method: PAYPAL
>>>>>>
>>>>>> Order Status: PAYMENT RECEIVED
>>>>>>
>>>>>> Payment Reference: 3CV107218V6631301
>>>>>>
>>>>>> Phone: 07891977750
>>>>>>
>>>>>> Email: joshua_speed659@hotmail.com
>>>>>>
>>>>>> Qty
>>>>>> Code Product Name
>>>>>>
>>>>>> Price
>>>>>> Total
>>>>>>
>>>>>> 1
>>>>>> 326247 [1] Orange Super Crush 100w Combo [1]
>>>>>>
>>>>>> £549.00
>>>>>> £549.00
>>>>>>
>>>>>> Subtotal
>>>>>> £549.00
>>>>>>
>>>>>> Delivery
>>>>>> £0.00
>>>>>>
>>>>>> VAT Included
>>>>>> £91.50
>>>>>>
>>>>>> Grand Total
>>>>>> £549.00
>>>>>>
>>>>>> Dear Josh Speed,
>>>>>>
>>>>>> Thank you for ordering from Express Music. This email is to
>>> confirm
>>>>>> that your order has been received and we will dispatch asap.
>>>>>>
>>>>>> If you have any queries please email us on
>>> sales@expressmusic.co.uk
>>>>>> quoting the order reference.
>>>>>>
>>>>>> We very much appreciate your custom and hope you are pleased
> with
>>>>> our
>>>>>> products.
>>>>>>
>>>>>> Kindest regards,
>>>>>>
>>>>>> Express Music
>>>>>>
>>>>>> -------------------------
>>>>>>
>>>>>> T: 01926 808982
>>>>>> E: sales@expressmusic.co.uk
>>>>>> W: https://www.expressmusic.co.uk [2] Express Music, B2 & B3
>>> Quarry
>>>>>> Park, Old Milverton Lane, Leamington Spa, Warwickshire, CV32
> 6RW,
>>>>>> United Kingdom
>>>>>> VAT Reg No: GB 837 2933 06
>>>>>>
>>>>>>
>>>>>>
>>>>>> Links:
>>>>>> ------
>>>>>> [1] https://www.expressmusic.co.uk/products.asp?code=326247
>>>>>> [2] https://www.expressmusic.co.uk