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Date: Thu, 05 May 2022 15:25:58 +0100
From: sales@expressmusic.co.uk
To: Alexander Stock <alex_in_the_ether@yahoo.co.uk>
Subject: Re: Strat Return
In-Reply-To: <1439022355.7489669.1651754909738@mail.yahoo.com>
References: <b4c4deba3c7383a19490a3cbb9eb67b7@expressmusic.co.uk>
 <1487126492.1477953.1651694531777@mail.yahoo.com>
 <3e8c41ad42b9309e1a03e3fa911c8413@expressmusic.co.uk>
 <1893884947.7334411.1651746314285@mail.yahoo.com>
 <1652ef0e538ba8c0ac8b5cbee647fda0@expressmusic.co.uk>
 <1439022355.7489669.1651754909738@mail.yahoo.com>
Message-ID: <26e6d31fb0b0b3b4f3e8fd27b7e9fc5e@expressmusic.co.uk>
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Hi

Refund confirmation below, might take a day or two to hit your account

Any issues just let me know

Sorry it didnt work out this time but if we can do anything in the 
future you know where we are

Phil :)

Successful Refund - REF25058-2-995
Summary
Additional Details
Authorisation Details
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Transaction Summary
Successfully authorised transaction.
Customer name Alex Stock
Customer email alex_in_the_ether@yahoo.co.uk
Completed 05/05/2022 14:38:33.480
Amount(Inc. Surcharge) 579.00 - GBP
Surcharge 0.00 - GBP
Description My Sage Pay REFUND Payment Request by Phil
Sage Pay unique ID F9502369-9B4B-2CD5-99F7-D0807A6374B6

On 2022-05-05 13:48, Alexander Stock wrote:
> Thanks Phil.
>
>  On Thursday, 5 May 2022, 12:01:49 BST, <sales@expressmusic.co.uk> 
> wrote:
>
> Hi
>
> Ok, will process today
>
> Phil
>
> On 2022-05-05 11:25, Alexander Stock wrote:
>> Hi Phil,
>>
>> Thanks for getting back to me. That's sounds fair enough under the
>> circumstances. If you're happy to process a refund for £579 that
>> would
>> be good.
>>
>> Thanks for you help.
>>
>> Alex
>>
>> On Thursday, 5 May 2022, 11:17:21 BST, <sales@expressmusic.co.uk>
>> wrote:
>>
>> Hi
>>
>> The box did look a little bashed about, its had a hard time along 
>> the
>> way
>>
>> We think we could get £579 for it as a b stock item
>>
>> So I can process a refund of that amount if that works for you ?
>>
>> Alternativly if you think its a bit worth more I can ship it back to
>> you to keep or re-sell
>>
>> Just let me know .....
>>
>> Phil
>>
>> On 2022-05-04 21:02, Alexander Stock wrote:
>>> Hi Phil,
>>>
>>> That's not good :-( I struggle to believe the weight of that 
>>> wrapped
>>> trem arm would be sufficient to dent the finish, but...
>>> unfortunately
>>> I didn't send with the kind of insurance that would cover that.
>>>
>>> I note you sell a few guitars as pre-owned or b-stock - do you 
>>> think
>>> you'd be able to sell the Strat that way, and deduct a certain
>>> amount
>>> from my refund?
>>>
>>> Thanks,
>>>
>>> Alex
>>>
>>> On Wednesday, 4 May 2022, 12:47:23 BST, sales@expressmusic.co.uk
>>> <sales@expressmusic.co.uk> wrote:
>>>
>>> Hi Alex
>>>
>>> Got the strat back yesterday
>>>
>>> The trem arm was rattling around inside the box and has dented the
>>>
>>> guitar (see pic attached)
>>>
>>> Did you get insurance with the shipment as we cant sell this as a
>>> new
>>>
>>> guitar with the damage ......
>>>
>>> Phil :(
>>>
>>> ExpressMusic