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Date: Tue, 17 Feb 2026 08:03:25 -0600 (CST)
From: FedEx Case Reply <CaseReply@fedex.com>
Reply-To: CaseReply@fedex.com
To: sales@expressmusic.co.uk
Message-ID: <218491700.22882881771337005567.JavaMail.nds@p1090463.prod.cloud.fedex.com>
Subject: FedEx Support Ticket C-225955437 Ref-03075 for Tracking Number
888685078460
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<tr>
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<tr>
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<img style=3D"line-height:0px; font-size:0px; display:block;" height=3D"1" =
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</td>
</tr>
</table>
</td>
</tr>
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<center> =20
<table border=3D"0" cellpadding=3D"0" cellspacin=
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<tr>
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<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" class=3D"mobile" wi=
dth=3D"640">
<tr>
<td style=3D"line-height:0px; font-size:0px;" width=3D"20" valign=3D"top">
<img style=3D"line-height:0px; font-size:0px; display:block;" height=3D"1" =
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dth=3D"600">
<tr>
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valign=3D"top">
<img style=3D"line-height:0px; font-size:0px; display:block;" height=3D"25"=
width=3D"1" border=3D"0" src=3D"https://www.fedex.com/content/dam/fedex-co=
m/ens/spacer.gif"/>
</td>
</tr>
<tr>
<td style=3D"font-size: 16px; font-weight: 300; font-family: Roboto, Arial,=
Helvetica, sans-serif; color: #333333; text-decoration: none;" align=3D"le=
ft" valign=3D"top"><span style=3D"font-size:16px;"><span style=3D"font-fami=
ly:Arial,Helvetica,sans-serif;"><span style=3D"font-size:16px;"><span style=
=3D"font-family:Arial,Helvetica,sans-serif;">Hi Philip Graham, </span></spa=
n><br />
<br />
<span style=3D"font-size:16px;"><span style=3D"font-family:Arial,Helvetica,=
sans-serif;"><span style=3D"font-size:16px;"><span style=3D"font-family:Ari=
al,Helvetica,sans-serif;"></span></span></span></span></span></span> =
<span style=3D"font-size:16px;"><span style=3D"font-family:Arial,Helvetica,=
sans-serif;">Apologies =E2=80=94 our tracking shows no physical scans since=
11/02/26<br>so I need a few details to progress the investigation, please=
reply with the information below:<br><br>Name of the goods<br>Model<br>Ser=
ial number (if applicable)<br>Weight and dimensions<br>Colour of th=
e packaging and of the goods<br>Any other name the goods might be known by<=
br>Any logos or labels on the package (excluding the FedEx label)<b=
r>Is a photo of the goods or packaging available? If so, please attach it<b=
r>Cost value: individual item(s) and total<br><br>I=E2=80=99ll moni=
tor this case for your response and will follow up by 18/02/26 1400<br><br>=
If anything changes before then, simply reply to this email and I=E2=80=99l=
l update the case.<br><br>Thank you for your help and sorry for the inconve=
nience.<br><br>Kind regards, </span></span><br />
<br />
<span style=3D"font-size:16px;"><span style=3D"font-family:Arial,Helvetica,=
sans-serif;"><span style=3D"font-size:16px;"><span style=3D"font-family:Ari=
al,Helvetica,sans-serif;"> To <a href=3D"https://www.fedex.com/fedextrack/?=
trknbr=888685078460" target=3D"_blank" title=3D"fedex.com" rel=3D"nofol=
low noopener noreferrer">track</a> your shipment, visit <a href=3D"https://=
www.fedex.com" target=3D"_blank" title=3D"fedex.com" rel=3D"nofollow noopen=
er noreferrer">fedex.com</a>.<span style=3D"font-size:16px;"><span style=3D=
"font-family:Arial,Helvetica,sans-serif;"></span></span></span></span></spa=
n></span> <br />
<br />
<span style=3D"font-size:16px;"><span style=3D"font-family:Arial,Helvetica,=
sans-serif;"><span style=3D"font-size:16px;"><span style=3D"font-family:Ari=
al,Helvetica,sans-serif;">Lynne | Customer Care Representative | FedEx</spa=
n></span> </span></span><br />
<br />
<span style=3D"font-size:14px;"><span style=3D"font-family:Arial,Helvetica,=
sans-serif;"><span style=3D"color:#dddddd;">_______________________________=
________________________________________________ </span><br />
<br />
<img height=3D"10" src=3D"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAACA=
AAAAYCAYAAACbU/80AAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA=
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" border-width: 0px; border-style: solid; margin-left: 1px; margin-right: 1=
px; float: left;" width=3D"15" /><span style=3D"font-size:10px;"><span styl=
e=3D"color:#95a5a6;"> </span></span><span style=3D"font-family:Arial,H=
elvetica,sans-serif;"><span style=3D"font-size:14px;"><span data-pformat=3D=
"RichTextDisplay" data-pname=3D".SolicitTemplates.FooterToEmail" data-pwhen=
=3D"">This email has been sent to: sales@expressmusic.co.uk.<br> </spa=
n></span><br />
<span style=3D"font-size:14px;"><span data-pformat=3D"RichTextDisplay" data=
-pname=3D".SolicitTemplates.FooterToEmail" data-pwhen=3D""><span data-pform=
at=3D"" data-pname=3D".SolicitTemplates.FooterToEmail" data-pwhen=3D"">=C2=
=A9 2026 FedEx. The content of this message is protected by copyright and t=
rademark laws under U.S. and international law. Review our <a href=3D"https=
://www.fedex.com/en-gb/privacy-policy.html" style=3D"color:#333333;font-siz=
e:14px" target=3D"_blank" rel=3D"nofollow noopener noreferrer">privacy poli=
cy</a>. All rights reserved.</span></span></span></span></span> </span=
></td>
</tr>
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</td>
<td style=3D"line-height:0px; font-size:0px;" class=3D"hideonmobile" width=
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<img style=3D"line-height:0px; font-size:0px; display:block;" height=3D"1" =
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</td>
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<center> =20
<table border=3D"0" cellpadding=3D"0" cellspaci=
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<td width=3D"640" valign=3D"top" style=3D"width=
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<tr>
<td style=3D"line-height:0px; font-size:0px;" width=3D"20" valign=3D"top">
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width=3D"1" border=3D"0" src=3D"https://www.fedex.com/content/dam/fedex-com=
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<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%">
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8px; line-height: 22px; font-weight: 300; color: #333;" align=3D"left" vali=
gn=3D"top">ID ENS 4606</td>
</tr>
</table>
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<td style=3D"line-height:0px; font-size:0px;" width=3D"20" valign=3D"top">
<img style=3D"line-height:0px; font-size:0px; display:block;" height=3D"1" =
width=3D"1" border=3D"0" src=3D"https://www.fedex.com/content/dam/fedex-com=
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