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File: D:/hMailServer/Data/expressmusic.co.uk/sales/16/{166318C4-7675-4FA3-B98A-C090831CD3FA}.eml
Auto-Submitted: auto-generated
From: "Parcel2Go.com" <support@parcel2go.com>
To: sales@expressmusic.co.uk
Subject: Case Contact | Parcel2Go P2G124729869 | P2G Query ID:3404350 : RE:
 Re: Update To Your Query | P2G124729869
Date: Mon, 3 Jun 2024 10:48:22 +0000
MIME-Version: 1.0
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Message-ID: <0102018fddb6e687-39981977-55e2-403d-b3ab-58bc417fce89-000000@eu-west-1.amazonses.com>
Feedback-ID: ::1.eu-west-1.2cmfqnnPF6Kxec75tCfe9ioGouMbalBGITfjrpHrlLo=:AmazonSES

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Ref: P2G124729869 


Good Morning, Philip 

We do apologise for the response time

I appreciate you providing the information.




The appropriate information has already been communicated to the operations team.

For the time being, kindly continue to monitor the shipment for further movement.




I would be pleased to assist you if you have any other questions.




Kindest Regards

Shiella






--------------- Original Message ---------------
This message originated outside of P2G’s network. BE CAUTIOUS before clicking any link or attachment.

Hi
Customer tel no is +47 95702936
I have just emailed him and he wasnt aware that delivery had been
attempted
Can the courier keep him updated ?
Email address mbmiller1@gmail.com
Regards Phil



On 2024-05-31 12:47, Parcel2Go.com wrote:
> WE NEED MORE INFORMATION
>
> Dear Philip Graham
>
> We are contacting you today with regards to your order(s):
>
> P2G124729869 - André Jensen
>
> We were unable to successfully deliver the shipment within three
> attempts as the consignee is never in to accept the package. Please
> provide us with alternative direct contact details for the receiver (a
> local telephone number, or an email address). Ask the receiver to
> contact their local UPS Office. Please send us the details or your
> instructions on how you would like us to proceed with the shipment by
> the 12th June 2024. We would require this information strictly 24
> hours prior to the above customs deadline. If no details or
> instructions are provided within this timeframe, your shipment may be
> returned to you or disposed of without further notice. Any charges
> associated with returning or disposing of the shipment, including
> transportation and any applicable duties, taxes and courier fees, may
> be charged to your account. Please note that the return charge is the
> same as the shipping fee however should there be further charges
> applied for return this may be sent as a separate payment should the
> courier confirm these charges after. Please be informed that if duties
> and taxes have already been calculated and the parcel is in the
> returns process these charges will also apply and may be charged
> separately should we require confirmation on these charges from the
> courier. I would also like to advise that there are no charges to
> abandon your shipment to customs in the E.U however charges could
> possibly apply for the rest of the world. As above should these
> charges apply, payment would be forwarded onto the account holder.
> Should the parcel be abandoned and you wish to retrieve this the
> sender or receiver would be required to speak directly with the local
> UPS clearance agency for further details, we would be unable to assist
> with this. I am really sorry for the inconvenience and delay that this
> has caused. Thank you and stay safe.
>
> Thank you and we look forward to hearing from you.
>
> Kindest Regards,
> The Parcel2Go Support Team
>
> Case Reference: 3404350
>
> Get a quote [1] | Delivery Services [2] | International
> Services [3] | Couriers [4] | MyAccount [5]
>
> Copyright 2024 Parcel2Go.com - All rights reserved
> 1A Parklands, Lostock, Bolton, BL6 4SD
>
>
>
> Links:
> ------
> [1] https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.parcel2go.com%2Fquick-quote&data=05%7C02%7Csupport%40parcel2go.com%7C7e7f0d5dbbe3460ad80608dc817d0075%7C38005709aae74df89cd7c82dcbc565fb%7C0%7C0%7C638527621082362701%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=jp2%2F44MbgtNXKKwIw1C6VI8rG7dcB79oxoQAsNd609M%3D&reserved=0
> [2] https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.parcel2go.com%2Fparcel-delivery%2Fuk&data=05%7C02%7Csupport%40parcel2go.com%7C7e7f0d5dbbe3460ad80608dc817d0075%7C38005709aae74df89cd7c82dcbc565fb%7C0%7C0%7C638527621082371865%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Bdfwv%2FzZd8NgVS8Pty2YPynA4rH6P61zSG5Vi1uTXFM%3D&reserved=0
> [3] https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.parcel2go.com%2Finternational-couriers&data=05%7C02%7Csupport%40parcel2go.com%7C7e7f0d5dbbe3460ad80608dc817d0075%7C38005709aae74df89cd7c82dcbc565fb%7C0%7C0%7C638527621082376565%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=8E1cPos%2BgP%2FpqDaLrf8V086QqqDALaT73iOgkfsf4Hg%3D&reserved=0
> [4] https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.parcel2go.com%2Fcouriers&data=05%7C02%7Csupport%40parcel2go.com%7C7e7f0d5dbbe3460ad80608dc817d0075%7C38005709aae74df89cd7c82dcbc565fb%7C0%7C0%7C638527621082381234%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=0N3nb%2FoOxmrrhjNE0m3NVB8f4hAZkEy0sSxLdVRB9ys%3D&reserved=0
> [5] https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.parcel2go.com%2Fmyaccount%2Fmyorders&data=05%7C02%7Csupport%40parcel2go.com%7C7e7f0d5dbbe3460ad80608dc817d0075%7C38005709aae74df89cd7c82dcbc565fb%7C0%7C0%7C638527621082385743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=BBaaT6oR9g26bfZ7glwztr4YxHBERlOGExm4YoNEkJ0%3D&reserved=0

    <https://cdn.parcel2go.com/42c5534b-0f47-4342-80f0-8f21203f0669/layout/p2g_logo_new.png>  Get a quote<https://https://www.parcel2go.com/quick-quote>  |   Delivery Services<https://https://www.parcel2go.com/parcel-delivery/uk>  |   International Services<https://https://www.parcel2go.com/international-couriers>  |   Couriers<https://https://www.parcel2go.com/couriers>  |   MyAccount<https://https://www.parcel2go.com/myaccount/myorders>   
Copyright 2024 Parcel2Go.com - All rights reserved
1A Parklands, Lostock, Bolton, BL6 4SD

                                                            


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